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Senior Call Center Representative Jobs in Riverside, CA

Synergy Companies

Call Center Representative

Perris, CA

$16.25 - $20.25/hr

As a Call Center Representative, you will be expected to answer calls in an appropriate manner, become knowledgeable regarding programs offered (training will be provided), and promote a friendly ...

Synergy Companies

Call Center Representative

Perris, CA

$16.25 - $20.25/hr

As a Call Center Representative, you will be expected to answer calls in an appropriate manner, become knowledgeable regarding programs offered (training will be provided), and promote a friendly ...

Synergy Companies

Call Center Representative

Perris, CA · On-site

As a Call Center Representative, you will be expected to answer calls in an appropriate manner, become knowledgeable regarding programs offered (training will be provided), and promote a friendly ...

Synergy Companies

Call Center Representative

Perris, CA · On-site

$17/hr

As a Call Center Representative, you will be expected to answer calls in an appropriate manner, become knowledgeable regarding programs offered (training will be provided), and promote a friendly ...

Synovation Medical Group

Be Seen First

Call Center Representative

Rancho Cucamonga, CA · On-site

$18/hr

A Call Center Representative is responsible for providing customer support by efficiently managing incoming calls, addressing inquiries, and resolving issues to ensure a positive experience. This ...

TaxRise

Call Center Representative

Irvine, CA

$26 - $35/hr

As a Call Center Representative , you won't just answer calls - you'll be a steady, knowledgeable guide helping clients move forward with clarity and confidence. If you thrive in a fast-paced ...

Ultimate LLC

Call Center Representative

Irvine, CA

$24/hr

A minimum of one to two years' experience as a Call Center, Customer Service Representative, receptionist, or office related position. * Experience with handling a high volume of telephone calls with ...

TaxRise

Call Center Representative

Irvine, CA · On-site

$26 - $35/hr

As a Call Center Representative , you won't just answer calls - you'll be a steady, knowledgeable guide helping clients move forward with clarity and confidence. If you thrive in a fast-paced ...

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All JobsCall Center Representative JobsSenior Call Center Representative JobsSenior Call Center Representative Jobs in Riverside, CA

Senior Call Center Representative information

See Riverside, CA salary details

$12

$24

$36

How much do senior call center representative jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for senior call center representative in Riverside, CA is $24.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $26.59 per hour, depending on experience, location, and employer.

Is CSR a good entry level position?

A Senior Call Center Representative is typically a higher-level role requiring experience, so it is not considered an entry-level position. Entry-level roles in call centers usually include Customer Service Representatives, which focus on basic customer support and communication skills. Gaining experience in these roles can be a stepping stone to senior positions later on.

What is the difference between Senior Call Center Representative vs Call Center Agent?

AspectSenior Call Center RepresentativeCall Center Agent
Required CredentialsHigh school diploma, experience, possibly certifications in customer serviceHigh school diploma or equivalent, basic customer service skills
Work EnvironmentCall centers, customer service departmentsCall centers, customer support roles
Employer & Industry UsageCustomer service, technical support, salesCustomer support, inbound/outbound calls
Common Search & ComparisonMore experienced, higher responsibilitiesEntry-level, basic support

The main difference between a Senior Call Center Representative and a Call Center Agent is experience and responsibility. Senior representatives typically handle more complex issues, mentor new staff, and have a deeper understanding of products or services. Call Center Agents are usually entry-level, focusing on basic customer interactions. Both roles are essential in customer service environments, but the senior position involves greater expertise and leadership responsibilities.

What are some common challenges Senior Call Center Representatives face, and how can they effectively manage them?

Senior Call Center Representatives often encounter challenges such as handling escalated customer complaints, balancing high call volumes, and mentoring junior team members. To manage these effectively, it's important to develop strong communication and conflict resolution skills, stay organized, and remain calm under pressure. Leveraging experience to provide guidance to less-experienced colleagues and utilizing available technology and resources can also help streamline processes and improve overall team performance.

What is a senior agent in a call center?

A senior call center agent is an experienced employee responsible for handling complex customer inquiries, providing mentorship to junior staff, and ensuring high-quality service. They often have advanced knowledge of products and systems, and may take on additional responsibilities such as training or process improvement.

What are the key skills and qualifications needed to thrive as a Senior Call Center Representative, and why are they important?

To thrive as a Senior Call Center Representative, you need in-depth knowledge of customer service principles, strong problem-solving abilities, and experience with call center operations, often supported by relevant experience or supervisory training. Familiarity with customer relationship management (CRM) software, call routing systems, and telephony platforms is typically required. Outstanding communication, patience, and leadership skills help you handle escalations and mentor junior staff. These skills are crucial to ensuring high customer satisfaction, efficient team support, and effective resolution of complex issues in a fast-paced environment.

What job makes $10,000 a month without a degree?

A senior call center representative typically does not earn $10,000 a month without specialized experience or management responsibilities. High earnings in call centers are usually associated with supervisory roles, sales positions, or companies with commission-based pay structures. Most entry-level call center jobs pay significantly less, and reaching such high income levels generally requires advanced skills, certifications, or leadership roles.

What is the highest paying call center job?

Senior call center representatives with specialized skills, such as technical support or sales management, tend to earn higher salaries. Leadership roles like call center supervisors or managers also offer higher pay, often supplemented with bonuses and performance incentives.

What are Senior Call Center Representatives?

Senior Call Center Representatives are experienced customer service professionals who handle complex customer inquiries, resolve escalated issues, and provide guidance to junior staff. They typically have in-depth knowledge of company products, services, and procedures, enabling them to support both customers and team members effectively. In addition to answering calls, they may assist with training new employees, monitoring call quality, and implementing best practices to improve the customer experience.
What are the most commonly searched types of Call Center Representative jobs in Riverside, CA? The most popular types of Call Center Representative jobs in Riverside, CA are:
What are popular job titles related to Senior Call Center Representative jobs in Riverside, CA? For Senior Call Center Representative jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Senior Call Center Representative jobs in Riverside, CA look for? The top searched job categories for Senior Call Center Representative jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Senior Call Center Representative jobs? Cities near Riverside, CA with the most Senior Call Center Representative job openings:
Senior Call Center Representative jobs near you

Call Center Representative

Synergy Companies

Perris, CA

$16.25 - $20.25/hr

Full-time

Medical, Retirement, PTO

Posted 18 days ago

Job description

What You Should Know About Us

Synergy Companies help to provide no-cost energy-saving programs to applicants of the local public utilities. We are a subcontractor for the local natural gas, electric, and water utility companies of Southern California. We have teamed up with these utilities to provide their customers with measures/items that we install to reduce the home's electricity or natural gas usage. Synergy Companies has over 40 years of experience working with these utility companies. If you're looking to join a team that has a great work environment, competitive pay, and health benefits and is constantly evolving to accommodate new and improved technological advances to residential homes and businesses, Synergy Companies is the future for you!

What You'll Have the Opportunity to Do as a Call Center Representative

Synergy Companies is seeking to grow our Call Center team! We are seeking friendly, motivated, and professional individuals to serve our customers and offer Energy Savings programs to benefit them. As a Call Center Representative, you will be expected to answer calls in an appropriate manner, become knowledgeable regarding programs offered (training will be provided), and promote a friendly voice to customers who are calling in. In addition, you will be responsible for enrolling customers into no-cost programs, taking inbound and making outbound calls, and answering any questions that customers may have. Our Call Center Representatives are a vital part of our operation in ensuring that customers are satisfied and leave feeling heard and understood!


This position is very interactive with many customers during the course of the day. You will have the opportunity to find and contact qualified customers to set up appointments for our team to enroll them into the program and install the free energy upgrades.


Duties/ Expectations

  • Make outbound calls daily and receive inbound calls from the company's mainline
  • Appropriately educate customers on available services for them in their area
  • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services
  • Phone canvass neighborhoods to educate customers on the available offerings
  • Data enter appointments into internal database
  • Schedule energy specialists and technicians as assigned by a manager
  • Act as a public relations liaison between the customer and our team members
  • Maintain a strong work ethic with a total commitment to success each and every day
  • Attend sales trainings and become proficient in promoting program offerings
  • Keep in regular communication with the office, manager, technicians, and energy specialist
  • Represent Synergy Companies as a polished, polite, professional, and knowledgeable representative with a focus on customer satisfaction


Skills/ Qualifications:

  • Pass Drug and background screening
  • High School Diploma or GED
  • Bilingual preferred
  • Customer service
  • Top-notch communication skills
  • Ability to work well with people
  • Ability to problem solve
  • Self-motivated
  • Proficiency with using the computer
  • Attention to detail
  • Outbound/ Inbound Experience


What You'll Gain from Joining Synergy:

  • Health available for full-time and based on enrollment
    • Employee's insurance is covered with the option of family coverage to be added at the employee's expense
  • Company 401k matching plan available after one year of employment
  • Paid vacation is available after 1 year of full-time employment
  • Paid ongoing training, incentives, and career development

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