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Senior Call Center Representative Jobs in Riverside, CA

Western Growers

CCSB Call Center Representative I

Irvine, CA · On-site +1

$38K - $48K/yr

... representative of the Agent by displaying professionalism, knowledge, and discretion in all interactions with other members of the Agent's community and their customers. * Adhere to the call center ...

Western Growers

CCSB Call Center Representative I

Irvine, CA · On-site +1

$38K - $48K/yr

... representative of the Agent by displaying professionalism, knowledge, and discretion in all interactions with other members of the Agent's community and their customers. * Adhere to the call center ...

Ultimate LLC

Call Center Representative-Default

Irvine, CA · On-site

$24 - $26/hr

Minimum two year of experience as a customer service representative or financial aid administrator required. * Experience with MS Office, popular social networking sites, and the internet. * This is ...

Mechanics Bank

Care Center Representative

Irvine, CA

$20 - $31.83/hr

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships ...

Mechanics Bank

Care Center Representative

Irvine, CA · On-site

$20 - $31.83/hr

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships ...

Mechanics Bank

Care Center Representative

Irvine, CA · On-site

$20 - $31.83/hr

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships ...

Mechanics Bank

Care Center Representative

Irvine, CA · On-site

$20 - $31.83/hr

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team. Here at Mechanics Bank, we value connection, partnership, long-term relationships ...

Mechanics Bank

Care Center Representative

Irvine, CA · On-site

$20 - $31.83/hr

Mechanics Bank is currently searching for a full time Care Center Representative (Call Center Representative) to join our team. Here at Mechanics Bank, we value connection, partnership, long term ...

Mechanics Bank

Care Center Representative

Irvine, CA · On-site

$20 - $31.83/hr

Mechanics Bank is currently searching for a full time Care Center Representative (Call Center Representative) to join our team. Here at Mechanics Bank, we value connection, partnership, long term ...

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All JobsCall Center Representative JobsSenior Call Center Representative JobsSenior Call Center Representative Jobs in Riverside, CA

Senior Call Center Representative information

See Riverside, CA salary details

$12

$24

$36

How much do senior call center representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for senior call center representative in Riverside, CA is $24.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $26.59 per hour, depending on experience, location, and employer.

What is the difference between Senior Call Center Representative vs Call Center Agent?

AspectSenior Call Center RepresentativeCall Center Agent
Required CredentialsHigh school diploma, experience, possibly certifications in customer serviceHigh school diploma or equivalent, basic customer service skills
Work EnvironmentCall centers, customer service departmentsCall centers, customer support roles
Employer & Industry UsageCustomer service, technical support, salesCustomer support, inbound/outbound calls
Common Search & ComparisonMore experienced, higher responsibilitiesEntry-level, basic support

The main difference between a Senior Call Center Representative and a Call Center Agent is experience and responsibility. Senior representatives typically handle more complex issues, mentor new staff, and have a deeper understanding of products or services. Call Center Agents are usually entry-level, focusing on basic customer interactions. Both roles are essential in customer service environments, but the senior position involves greater expertise and leadership responsibilities.

What are some common challenges senior call center representatives face, and how can they effectively manage them?

Senior Call Center Representatives often encounter challenges such as handling escalated customer complaints, balancing high call volumes, and mentoring junior team members. To manage these effectively, it's important to develop strong communication and conflict resolution skills, stay organized, and remain calm under pressure. Leveraging experience to provide guidance to less-experienced colleagues and utilizing available technology and resources can also help streamline processes and improve overall team performance.

What are the key skills and qualifications needed to thrive as a senior call center representative?

To thrive as a Senior Call Center Representative, you need in-depth knowledge of customer service principles, strong problem-solving abilities, and experience with call center operations, often supported by relevant experience or supervisory training. Familiarity with customer relationship management (CRM) software, call routing systems, and telephony platforms is typically required. Outstanding communication, patience, and leadership skills help you handle escalations and mentor junior staff. These skills are crucial to ensuring high customer satisfaction, efficient team support, and effective resolution of complex issues in a fast-paced environment.

What is a senior call center representative?

Senior Call Center Representatives are experienced customer service professionals who handle complex customer inquiries, resolve escalated issues, and provide guidance to junior staff. They typically have in-depth knowledge of company products, services, and procedures, enabling them to support both customers and team members effectively. In addition to answering calls, they may assist with training new employees, monitoring call quality, and implementing best practices to improve the customer experience.
What are the most commonly searched types of Call Center Representative jobs in Riverside, CA? The most popular types of Call Center Representative jobs in Riverside, CA are:
What are popular job titles related to Senior Call Center Representative jobs in Riverside, CA? For Senior Call Center Representative jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Senior Call Center Representative jobs in Riverside, CA look for? The top searched job categories for Senior Call Center Representative jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Senior Call Center Representative jobs? Cities near Riverside, CA with the most Senior Call Center Representative job openings:
Senior Call Center Representative jobs near you
Infographic showing various Senior Call Center Representative job openings in Riverside, CA as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,071 per year, or $24.1 per hour.

CCSB Call Center Representative I

Western Growers

Irvine, CA • On-site, Remote

$38K - $48K/yr

Full-time

Re-posted 13 days ago

Job description

If you're looking for a career that provides affordable health benefit solutions to the people who support some of the most vital industries, we're looking for you.
At Pinnacle Claims Management, we are an innovative third-party administrator (TPA) that provides a full-suite of comprehensive and customized health benefits administration services for self-funded companies, including health management and wellness solutions, and pharmacy benefit management. As part of the Western Growers Family of Companies, we are committed to providing our employees with everything they need to succeed and grow. We know that taking care of our clients starts with taking care of our employees.
As a keystone of our philosophy, we recognize that every person on our team comes to us with a unique background, history and story that adds strength to our organization. Additionally, employees are encouraged to recognize that there isn't a work life and a home life, there is one life. This recognition throughout the organization emphasizes the value of finding a healthy and happy balance in every employee's life. One way this is realized for employees of Pinnacle Claims Management is flexible work arrangements with work-from-home, in-office or hybrid options.
With competitive compensation packages, premier investment support, enriching personal development and more, we strive for our employees' job satisfaction and success.

Compensation: $38,625.60- $48,750 with a rich benefits package that includes profit-sharing.
Job Description Summary
Position reports directly to the Supervisor, Pinnacle Small Business Call Center (CCSB). This position provides consultative telephonic and web-based assistance to Agents, Certified Enrollment Counselors, Qualified Health Plans (QHP), federal and state agencies and other stakeholders in Health Benefit Exchange administration. The incumbent will provide customer service support to clients by instructing them on correct eligibility management procedures and troubleshoot application issues and concerns.
Qualifications
  • High School diploma or GED and one (1) to three (3) years of experience in customer service within a call center environment, preferably within a technical support role.
  • Experience in the healthcare industry especially with a health benefits company or a federal, state benefit program a plus.
  • Knowledge of Health Benefits Exchange (HBEX), eligibility requirements and the application and enrollment processes preferred.
  • Strong written and verbal communication skills. including a very clear and concise speaking voice, and active listening.
  • Demonstrated skills in time management and team building.
  • Strong ability to research and resolve technical issues and/or client problems as they arise with minimal direction.
  • Knowledge of government regulations, federal, state, and local health benefit programs preferred.
  • Ability to retain and apply knowledge of the various operations of the organization, products, and services, in order to provide excellent customer service support
  • Ability to learn new software and navigate multiple systems at once. Must have strong knowledge of Customer Relationship Management (CRM) software.
  • Ability to adapt to a constantly changing environment.
  • Basic computer experience and keyboarding skills.
  • Bilingual in Spanish, Chinese, Korean, and Vietnamese is a plus.
  • Internet access provided by a cable or fiber provider with 40 MB download and 10 MB upload speeds.
  • Home router with wired Ethernet (wireless connections and hotspots are not permitted).
  • A designated room for your office or steps taken to protect company information (e.g., facing computer towards wall, etc.)
  • A functioning smoke detector, fire extinguisher, and first aid kit on site.
Duties And Responsibilities
Customer Advocate
  • Foster and build working relationships with Agents, Certified Enrollment Counselors, federal and state agency contacts.
  • Must become the subject matter expert for PCMI, State Provided Programs and HealthCare.Gov.
  • Serve as a representative of the Agent by displaying professionalism, knowledge, and discretion in all interactions with other members of the Agent's community and their customers.
  • Adhere to the call center Quality Guidelines to ensure the best phone support to our callers.
Call Center Support
  • Be a key contributor to meeting our contractual obligations to PCMI.
  • Meet and maintain all of the department service metrics and performance objectives.
  • Thoroughly document information, activities and changes in the database and inquiry outcomes for accurate tracking and analysis.
  • Provide telephonic and web-based outreach to provide informational support to assist with all aspects of the application process within the Covered California systems from sign up to termination.
  • Identify, initiate, and implement at least one process improvement and/or innovation annually.
Other
  • Utilize all capabilities to satisfy one mission- to enhance the competitiveness and profitability of our members. Do everything possible to help members succeed by being curious and striving to understand what others are trying to achieve, planning, and executing work helpfully and collaboratively. Be willing to adjust efforts to ensure that work and attitude are helpful to others, be self-accountable, create a positive impact, and be diligent in delivering results.
  • Maintain internet speed of 40 MB download and 10 MB upload and router with wired Ethernet.
  • Maintain a HIPAA-compliant workstation and utilize appropriate security techniques to ensure HIPAA-required protection of all confidential/protected client data.
  • Maintain and service safety equipment (e.g., smoke detector, fire extinguisher, first aid kit).
  • All other duties as assigned
Physical Demands/Work Environment
The physical demands and work environment described here represent those that an employee must meet to successfully perform this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate with others. The employee frequently is required to move around the office. The employee is often required to use tools, objects, and controls. This noise level in the work environment is usually moderate.
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