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Call Listener Jobs in Riverside, CA (NOW HIRING)

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Call Listener information

See Riverside, CA salary details

$11

$18

$26

How much do call listener jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for call listener in Riverside, CA is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $20.05 per hour, depending on experience, location, and employer.

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Riverside, CA? For Call Listener jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Riverside, CA look for? The top searched job categories for Call Listener jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Call Listener jobs? Cities near Riverside, CA with the most Call Listener job openings:
Call Listener jobs near you

Customer Call Center Representative

Quality Mobile Home Services

Lake Elsinore, CA

$15 - $17/hr

Full-time

Posted 23 days ago

Job description

Quality Mobile Home Services in Lake Elsinore, CA is calling all go-getters to apply to join our amazing team as a full-time Customer Call Center Representative!


WHY YOU SHOULD JOIN OUR TEAM

We are a leading company that cares about its employees. We pay our Customer Call Center Representatives a competitive wage of $15.00 - $17.00 per hour plus commission and potential bonuses. Our team also enjoys great benefits, including a healthcare package after 90 days and weekly pay. We also make it easy to apply with our initial quick mobile-optimized application. If we have your attention about this customer service position, please continue reading!


ABOUT QUALITY MOBILE HOME SERVICES

We are a thriving general contractor that specializes in repairs and remodels of mobile, modular, and manufactured homes. Since 2014, we've been providing top-quality services to customers in Lake Elsinore. We now additionally serve northern California and multiple areas in Arizona. We are a licensed, bonded, and insured full-service contractor that handles everything from foundations, leveling, flooring, plumbing repair, and re-piping, to cosmetic work and more! From the roof to the foundation and everything in between, one call does it all. In addition to countless satisfied customers, we've been acknowledged by professionals on multiple occasions. We are rated A+ by the Better Business Bureau and have earned a spot on the INC 5000 list of fastest-growing private companies in the US. Additionally, our company was named the GOLD Stevie® Winner: American Business Award Company of the Year for construction in 2020.

Because we want our employees to be successful and enjoy working for us, we offer high-quality training, generous benefits, and excellent pay. We strive to hire good people and give them the tools to become great. If you're looking to join a team that's supportive and optimistic, look no further!


ARE YOU A GOOD FIT?

Ask yourself: Do you have great phone skills? Can you juggle multiple tasks at once? Do you thrive in a fast-paced environment? If so, please consider applying for this customer service position today!


YOUR LIFE AS A CUSTOMER CALL CENTER REPRESENTATIVE

This phone position works an 8-hour shift, Monday - Friday, with no weekend work.

As a Customer Call Center Representative, you make a great first impression on behalf of our company. Your friendly tone on the phone is music to a potential client's ear when they call to get a quote, ask a question, or voice a concern. You listen closely, communicate clearly, and follow up when necessary, all to show our clients that we are eager to provide the best service possible.

Sometimes, the questions or concerns come in by email, which means you address multiple issues at once. You are focused, though, and you know how to prioritize. You do so while striving to make every customer feel like they are your sole concern. It's exhilarating to be part of a company that helps people live comfortable lives in beautiful mobile homes. You are proud to play such a key role in introducing our company to others!


WHAT WE NEED FROM YOU

  • 1+ years of verifiable call center experience listed on the resume
  • Ability to manage a high volume of incoming and outgoing calls
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.)
  • Must be a peopleoriented, customerfocused individual

Experience in the construction industry would be a plus.

If you can meet these requirements and perform this phone job as described above, we would be happy to have you as part of our customer service team!

Location: 92530

Apply