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Call Listener Jobs in Riverside, CA (NOW HIRING)

Bath Planet

Call Center Representative

Wildomar, CA · On-site

$40K - $100K/yr

Call Center Representative Bath Planet of Inland Empire Location: Wildomar, CA Compensation: Base ... Strong listening skills and ability to overcome objections. * Self-motivated with a positive ...

Bath Planet

Call Center Representative

Wildomar, CA · On-site

$100K/yr

Call Center Representative Bath Planet of Inland Empire Location: Wildomar, CA Compensation: Base ... Strong listening skills and ability to overcome objections. * Self-motivated with a positive ...

Bath Planet

Call Center Representative

Wildomar, CA · On-site

$40K - $100K/yr

Call Center Representative Bath Planet of Inland Empire Location: Wildomar, CA Compensation: Base ... Strong listening skills and ability to overcome objections. * Self-motivated with a positive ...

Western Growers

CCSB Call Center Representative I

Irvine, CA · On-site +1

$38K - $48K/yr

... listening. * Demonstrated skills in time management and team building. * Strong ability to research ... Call Center Support * Be a key contributor to meeting our contractual obligations to PCMI. * Meet ...

Western Growers

CCSB Call Center Representative I

Irvine, CA · On-site

$38K - $48K/yr

... listening. * Demonstrated skills in time management and team building. * Strong ability to research ... Call Center Support * Be a key contributor to meeting our contractual obligations to PCMI. * Meet ...

Western Growers

CCSB Call Center Representative I

Irvine, CA · On-site +1

$38K - $48K/yr

... listening. * Demonstrated skills in time management and team building. * Strong ability to research ... Call Center Support * Be a key contributor to meeting our contractual obligations to PCMI. * Meet ...

SAC Health

Message Center, Call Agent

San Bernardino, CA · On-site

$15.50 - $20.25/hr

... Call Agent is primarily responsible for answering inbound calls promptly and professional manner ... Engages in active listening with callers, confirming or clarifying information, and diffusing angry ...

SAC Health

Message Center, Call Agent

San Bernardino, CA · On-site

$15.50 - $20.25/hr

... Call Agent is primarily responsible for answering inbound calls promptly and professional manner ... Engages in active listening with callers, confirming or clarifying information, and diffusing angry ...

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All JobsCall Listener JobsCall Listener Jobs in Riverside, CA

Call Listener information

See Riverside, CA salary details

$11

$18

$26

How much do call listener jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for call listener in Riverside, CA is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $20.05 per hour, depending on experience, location, and employer.

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Riverside, CA? For Call Listener jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Riverside, CA look for? The top searched job categories for Call Listener jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Call Listener jobs? Cities near Riverside, CA with the most Call Listener job openings:
Call Listener jobs near you
Call Center Representative

Call Center Representative

Inland Eye Specialists

Murrieta, CA • On-site

$23/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Join a team where patient care and people truly come first. Inland Eye Specialists is seeking a patient-focused Call Center Representative to support our Murrieta, CA offices. This role offers the work-life balance you've been looking for-no late nights, no weekends, and no major holidays, along with a robust benefits package, clear career growth opportunities, and a supportive, team-oriented environment where you are genuinely seen, heard, and respected. 

If you're a strong communicator who enjoys helping others and thrives in a fast-paced, patient-centered setting, we'd love to meet you.

Since 1982 Inland Eye Specialists has been providing quality eye care services for the whole family. Our medically trained staff includes board certified surgeons, optometrists, and licensed optical specialists. Our experienced practitioners utilize a wide variety of the safest, most advanced techniques to protect, restore, and enhance your vision.  We are professionals committed to providing the most comprehensive eye care available in a respectful and compassionate atmosphere.

This is your opportunity to join Inland Eye Specialists, one of the area's most recognized leaders in ophthalmology and optometry. 

We are committed to customer service and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practice and take pride in being a member of our team. We strongly believe that the way our patients and customers are treated by our employees is as important as the services provided by the doctor.

All of us at Inland Eye Specialists are committed to inclusion and belonging. We believe today more than ever that creating an environment where everyone can bring their authentic selves to work and make it easy for others to do the same will benefit us all.  It isn't speaking the words, but starts with a culture of caring, listening and service. We would thoroughly enjoy meeting with you and discussing our employment opportunities. 

The Call Center Representative will play a pivotal role in ensuring our patients receive top-notch service and assistance. You will be responsible for handling a wide range of inbound and outbound calls, addressing customer inquiries, resolving issues, and promoting our products or services. The ideal candidate is a strong communicator with excellent problem-solving skills and a passion for customer satisfaction.

Responsibilities

  • Answer incoming calls professionally and courteously and make outbound calls when necessary to assist customers with inquiries, issues, or product information.
  • Listen actively to patients' concerns, assess their needs, and provide effective solutions or guidance to resolve issues promptly and accurately.
  • Maintain a comprehensive understanding of our products, services, and policies to provide accurate information to patients.
  • Document all patient interactions accurately in the CRM system, ensuring that records are complete and up to date.
  • Follow established call center protocols and procedures to maintain the highest quality standards in patient care.
  • Collaborate with colleagues and team members to share best practices and ensure a cohesive and supportive work environment.
  • Participate in training sessions and keep up to date with industry trends and product knowledge to continuously improve your performance.

 Qualifications

  •  High school diploma or equivalent; additional education is a plus
  • Previous experience in customer service or call center roles is preferred but not required
  • Knowledge of medical and vision insurance preferred
  • Experience with EMR/EHR and EPM, NextGen is preferred but not required
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and the ability to remain calm under pressure
  • Adaptability and a willingness to learn and grow within the organization

In Turn We Will Provide

  • Benefits to full-time team members that include comprehensive medical, dental and optical coverage, 401K and short-term disability
  • Company paid life insurance
  • Paid holidays and generous paid time off
  • Paid parking where applicable
  • Team oriented working environment where you are heard and respected
  • Clear career ladder opportunities
  • Offered pay $23 per hour

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