ZipRecruiter

Log In

1

Call Listener Jobs in Riverside, CA (NOW HIRING)

Bath Planet

Call Center Representative

Wildomar, CA · On-site

$40K - $100K/yr

Call Center Representative Bath Planet of Inland Empire Location: Wildomar, CA Compensation: Base ... Strong listening skills and ability to overcome objections. * Self-motivated with a positive ...

Bath Planet

Call Center Representative

Wildomar, CA · On-site

$40K - $100K/yr

Call Center Representative Bath Planet of Inland Empire Location: Wildomar, CA Compensation: Base ... Strong listening skills and ability to overcome objections. * Self-motivated with a positive ...

Western Growers

CCSB Call Center Representative I

Irvine, CA · On-site +1

$38K - $48K/yr

... listening. * Demonstrated skills in time management and team building. * Strong ability to research ... Call Center Support * Be a key contributor to meeting our contractual obligations to PCMI. * Meet ...

Western Growers

CCSB Call Center Representative I

Irvine, CA · On-site +1

$38K - $48K/yr

... listening. * Demonstrated skills in time management and team building. * Strong ability to research ... Call Center Support * Be a key contributor to meeting our contractual obligations to PCMI. * Meet ...

AT&T

Lead Performance Architect

Tustin, CA

$105K - $158K/yr

Identify root causes of performance gaps through analysis, observations, call listening, and stakeholder engagement. * Recommend and implement solutions that improve employee effectiveness and ...

Mechanics Bank

Care Center Representative

Irvine, CA · On-site

$20 - $31.83/hr

Mechanics Bank is currently searching for a full time Care Center Representative (Call Center ... Use questioning and listening skills that support effective telephone communication. Identify and ...

Mechanics Bank

Care Center Representative

Irvine, CA · On-site

$20 - $31.83/hr

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative ... Use questioning and listening skills that support effective telephone communication. Identify and ...

Mechanics Bank

Care Center Representative

Irvine, CA · On-site

$20 - $31.83/hr

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative ... Use questioning and listening skills that support effective telephone communication. Identify and ...

Mechanics Bank

Care Center Representative

Irvine, CA · On-site

$20 - $31.83/hr

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative ... Use questioning and listening skills that support effective telephone communication. Identify and ...

Mechanics Bank

Care Center Representative

Irvine, CA · On-site

$20 - $31.83/hr

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative ... Use questioning and listening skills that support effective telephone communication. Identify and ...

Mechanics Bank

HomeStreet Position

Irvine, CA · On-site

$20 - $31.83/hr

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative ... Use questioning and listening skills that support effective telephone communication. Identify and ...

next page

Showing results 1-20

All JobsCall Listener JobsCall Listener Jobs in Riverside, CA

Call Listener information

See Riverside, CA salary details

$11

$18

$26

How much do call listener jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for call listener in Riverside, CA is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $20.05 per hour, depending on experience, location, and employer.

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Riverside, CA? For Call Listener jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Riverside, CA look for? The top searched job categories for Call Listener jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Call Listener jobs? Cities near Riverside, CA with the most Call Listener job openings:
Call Listener jobs near you
Call Center Representative

Call Center Representative

Bath Planet

Wildomar, CA • On-site

$40K - $100K/yr

Full-time

Re-posted 5 days ago

Job description

Call Center Representative
Bath Planet of Inland Empire
Location: Wildomar, CA
Compensation: Base Salary + Commission | Potential Earnings Up to $100,000+ AnnuallyAbout Us
With more than 25 years in business, Bath Planet is one of the fastest-growing brands in the acrylic bath remodeling industry. We specialize in creating beautiful, durable, and low-maintenance bath solutions that improve the lives of homeowners.
Bath Planet of Inland Empire is looking for a motivated and results-driven Call Center Representative to join our team in the Wildomar, CA market. This is an exciting opportunity to join a growing company, earn a competitive income, and make a positive impact by helping homeowners improve their living spaces.About the Role
As a Call Center Representative, you will be responsible for contacting homeowners, responding to incoming inquiries, and scheduling qualified appointments for our sales representatives. The ideal candidate is customer-focused, confident on the phone, and motivated by achieving results.
This is a commission-based position with a base salary and the opportunity to earn up to $100,000+ annually based on performance.Responsibilities
  • Contact homeowners by phone to schedule qualified appointments for free in-home consultations.
  • Deliver a professional scripted presentation while creating a positive customer experience.
  • Customize conversations based on homeowner needs and interests.
  • Handle homeowner questions, concerns, and objections professionally.
  • Gather accurate customer information, including names, phone numbers, addresses, and project details.
  • Schedule appointments for sales representatives and ensure all details are entered correctly.
  • Confirm appointments and communicate updates with sales representatives.
  • Respond to inbound calls from homeowners interested in our products and services.
  • Follow up with homeowners after initial contact.
  • Maintain accurate lead information and update reports.
  • Perform quality control calls to ensure customer satisfaction.
Qualifications
  • Strong customer service and communication skills.
  • Previous experience in call center, telemarketing, sales, customer service, or appointment setting preferred.
  • Ability to confidently communicate with homeowners over the phone.
  • Strong listening skills and ability to overcome objections.
  • Self-motivated with a positive attitude and strong work ethic.
  • Comfortable working in a performance-based environment.
  • Knowledge of sales and marketing principles is a plus.
  • Proficiency with computers and CRM systems.
  • Product training provided.
Compensation & Benefits
  • Base salary plus commission structure.
  • Potential earnings of $100,000+ annually.
  • Paid training and ongoing support.
  • Opportunity for career growth with a rapidly expanding company.
  • Work with a proven brand with over 25 years of industry experience.

If you are motivated, competitive, and enjoy helping customers find solutions for their homes, we want to hear from you.
Apply today and become part of the Bath Planet of Inland Empire team!

Apply