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Call Listener Jobs in Stockton, CA (NOW HIRING)

RH

Real-Time Analyst

Tracy, CA · On-site

Leverage daily and historical reports to identify opportunities and trends in call volume and ... Demonstrate an outstanding ability to listen, anticipate, and respond to internal and external ...

Restoration Hardware

Real-Time Analyst

Tracy, CA

Leverage daily and historical reports to identify opportunities and trends in call volume and ... Demonstrate an outstanding ability to listen, anticipate, and respond to internal and external ...

RH

Real-Time Analyst

Tracy, CA · On-site

$21 - $38/hr

Leverage daily and historical reports to identify opportunities and trends in call volume and ... Demonstrate an outstanding ability to listen, anticipate, and respond to internal and external ...

Independent Living Systems

Contact Center Agent

Modesto, CA · On-site

$18 - $24/hr

... listening, identifying needs, resolving concerns, and education on available programs, benefits and services, and processes. * Document call details, update member records, and utilize contact center ...

Independent Living Systems LLC

Contact Center Agent

Stockton, CA · On-site

$17.25 - $23.25/hr

... listening, identifying needs, resolving concerns, and education on available programs, benefits and services, and processes. * Document call details, update member records, and utilize contact center ...

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Call Listener information

See Stockton, CA salary details

$11

$18

$26

How much do call listener jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for call listener in Stockton, CA is $18.87, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $20.24 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Stockton, CA?

For Call Listener jobs in Stockton, CA, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Stockton, CA look for?

The top searched job categories for Call Listener jobs in Stockton, CA are:

What cities near Stockton, CA are hiring for Call Listener jobs?

Cities near Stockton, CA with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Stockton, CA as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 73% Full Time, 20% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,244 per year, or $18.9 per hour.

Call Center Sales Representative

Brentwood, CA • On-site

Direct Protection Security Inc.
Investigation and Physical Security Services • 51 - 200 employees
Learn more about Direct Protection Security Inc.external

$17.50 - $22/hr

Full-time

Posted 26 days ago

Job description

Call Center Sales Representative (In-Office)

Direct Protection Security, Inc. is a leading ADT Authorized Dealer looking for a motivated and energetic Call Center Sales Representative to join our growing team.

If you enjoy talking with people, closing sales, and earning based on your performance, we'd love to hear from you!

What You'll Do

  • Answer incoming customer calls
  • Identify customer needs and recommend the best security solutions
  • Build rapport and confidently close sales over the phone
  • Explain products, pricing, and promotions
  • Follow up with interested customers when needed
  • Accurately enter customer information into our CRM
  • Meet and exceed daily and monthly sales goals
  • Provide outstanding customer service throughout the sales process

Qualifications

  • Previous phone sales or call center experience preferred
  • Strong communication and listening skills
  • Confident closer with a positive attitude
  • Comfortable working in a fast-paced office environment
  • Basic computer skills
  • Reliable, punctual, and goal-oriented
  • Security or home improvement sales experience is a plus, but not required

What We Offer

  • Competitive hourly pay plus uncapped commission
  • Paid training
  • Full-time, in-office position
  • Growth opportunities within a rapidly expanding company
  • Supportive team environment

If you're motivated by helping customers while earning great commissions, apply today and become part of one of the nation's leading ADT Authorized Dealers!

Company Description

We are a rapidly expanding ADT Authorized Provider in Arizona, with offices across the U.S. Recently, we partnered with Google to bring cutting-edge smart home and security solutions to customers, uniting two industry leaders with a shared vision for innovation and growth.

Direct Protection Security logo

About Direct Protection Security

Sourced by ZipRecruiter

We are California’s #1 Home and Business protection solution provider We are ADT authorized dealers, our team specializes in tailored customer service and provide home and business security solutions at unbeatable prices. Our Vision At Direct Protection Security, our vision is to create a secure and safe environment for our customers. We aim to be California’s most trusted and dependable security results provider offering their guests cutting-edge technology and personalized services. We also ensure that customers feel protected and have peace of mind knowing that their home or business is safe and secure.

Industry

Investigation and physical security services

Company size

51 - 200 Employees

Headquarters location

Brentwood, CA, US

Year founded

2006

Social media

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