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Call Listener Jobs in Fresno, CA (NOW HIRING)

United Health Centers

Call Center Agent

Fresno, CA · On-site

$22/hr

The Call Center Agent (CCA) is a Non-Exempt position and reports to the Call Center Supervisor. The ... Excellent listening and Customer Service/Interpersonal skills. * Ability to handle sensitive and ...

United Health Centers

Call Center Agent

Fresno, CA · On-site

$22/hr

The Call Center Agent (CCA) is a Non-Exempt position and reports to the Call Center Supervisor. The ... Excellent listening and Customer Service/Interpersonal skills. * Ability to handle sensitive and ...

Highlands Energy

Bilingual Call Center Rep

Fresno, CA

$18 - $22/hr

Monday - Friday 1:pm - 5:pm WAGES: $18/hour + Commission The Bilingual Call Center Sales Associate ... Strong written, verbal, and listening communication skills * Excellent phone etiquette * Proficient ...

Independent Living Systems

Contact Center Agent

Madera, CA · On-site

$18 - $24/hr

... listening, identifying needs, resolving concerns, and education on available programs, benefits and services, and processes. * Document call details, update member records, and utilize contact center ...

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All JobsCall Listener JobsCall Listener Jobs in Fresno, CA

Call Listener information

See Fresno, CA salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for call listener in Fresno, CA is $17.79, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $19.09 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Fresno, CA?

For Call Listener jobs in Fresno, CA, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Fresno, CA look for?

The top searched job categories for Call Listener jobs in Fresno, CA are:

What cities near Fresno, CA are hiring for Call Listener jobs?

Cities near Fresno, CA with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Fresno, CA as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,993 per year, or $17.8 per hour.

Call Center Agent

Fresno, CA • On-site

United Health Centers of the San Joaquin Valley
Health Care and Social Assistance • 201 - 500 employees
Learn more about United Health Centers of the San Joaquin Valleyexternal

$22/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Job description

Overview
We are recruiting for Bi-lingual (English/Spanish) Call Center Agent's to join our centralized Call Center in Fresno, CA.
Hours and Work days
This position is required to work Monday - Friday from 8:00 AM-5:00 PM.
The Call Center Agent (CCA) is a Non-Exempt position and reports to the Call Center Supervisor. The CCA is responsible for providing excellent customer service and courtesy with every UHC patient interaction. The CCA will efficiently and effectively handle incoming and outgoing telephone calls from patients and physician offices, route calls appropriately, schedule Medical, Dental, CPSP, Behavioral Health, Health Education, Enrollment and Optometry appointments. This position ensures that appropriate information is obtained in order to pre-register patients and schedule appointments. Additionally, this position is responsible for obtaining third party insurance information and demonstrates knowledge of UHC's scheduling guidelines and procedures.
Responsibilities
Summary of Responsibilities:
  • Providing exceptional customer service to patients
  • Answer incoming calls on a multi-line phone system
  • Schedules appointments per established guidelines and educates patients on all UHC services
  • Will ensure no patient is turned away. Will use all resources to secure an appointment for patient
  • Reports any potential patient concerns or complaints immediately to supervisor
  • Overall knowledge of the financial programs, registration and insurance verification
  • Registering patients for appointments; obtaining updated insurance and demographic information
  • Educate patients on everything they should bring with them to the appointment
  • Notifies the patient of any co-pays that are due at the appointment
  • Route calls to appropriate department or health center
Qualifications
QUALIFICATION REQUIREMENTS:
Education:
  • High School Graduate or equivalent. Associates Degree preferred.
License/Certification:
  • Possess a valid driver's license.
Prior Experience:
  • Minimum two (2) years of experience in customer service and/or call center
  • Knowledge in scheduling or call center environment preferred
Skills:
  • Bi-Lingual (English/Spanish) is required.
  • Customer-service oriented
  • Excellent telephone etiquette
  • Excellent listening and Customer Service/Interpersonal skills.
  • Ability to handle sensitive and confidential information
  • Ability to articulate complex information
  • Flexibility and dependability
  • Demonstrated good problem-solving skills; sound judgment
  • Intermediate computer skills
  • Attention to detail and excellent follow-through on work tasks
  • Able to handle multiple tasks simultaneously
The hourly wage range that UHC reasonably expects to pay for the position upon hire starts at $22.00 an hour. Our salaries are dependent on knowledge, skills, and experience.
In addition, our comprehensive benefits package for regular status employees includes:
  • Medical, Dental, and Vision insurance with low premium cost
  • Paid time off and paid holidays
  • 401k plan with matching contribution
  • Educational Assistance
  • Employee discounts and more!

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