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Call Listener Jobs in Modesto, CA (NOW HIRING)

RH

Real-Time Analyst

Tracy, CA · On-site

Leverage daily and historical reports to identify opportunities and trends in call volume and ... Demonstrate an outstanding ability to listen, anticipate, and respond to internal and external ...

Restoration Hardware

Real-Time Analyst

Tracy, CA

Leverage daily and historical reports to identify opportunities and trends in call volume and ... Demonstrate an outstanding ability to listen, anticipate, and respond to internal and external ...

RH

Real-Time Analyst

Tracy, CA · On-site

$21 - $38/hr

Leverage daily and historical reports to identify opportunities and trends in call volume and ... Demonstrate an outstanding ability to listen, anticipate, and respond to internal and external ...

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All JobsCall Listener JobsCall Listener Jobs in Modesto, CA

Call Listener information

See Modesto, CA salary details

$11

$18

$26

How much do call listener jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for call listener in Modesto, CA is $18.90, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $20.29 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Modesto, CA? For Call Listener jobs in Modesto, CA, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Modesto, CA look for? The top searched job categories for Call Listener jobs in Modesto, CA are:
What cities near Modesto, CA are hiring for Call Listener jobs? Cities near Modesto, CA with the most Call Listener job openings:
Call Listener jobs near you

Customer Service Representative / Call Taker

Aire Serv

Valley Springs, CA • On-site

$14.50 - $18.50/hr

Full-time

Re-posted 6 days ago

Aire Serv rating

6.3

Company rating: 6.3 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

223rd of 278 rated repair and maintenance companies

Job description

As CSR/ Call Taker you are a key member of the team. You are responsible for assigning daily work/ calls to our technicians and a backup call taker to support our Dispatcher. Exemplifying our
code of values by showing respect and courtesy to all customers and employees.
You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
Specific Responsibilities:
Morning Duties-
• Contact the customer 15-30 minutes before dispatching the technician to the call.
• Dispatches technician to each job.
• Provide all customer info and problem to each technician as dispatched.
• Inform the tech on each call whether the customer is an AP member.
• Monitor AP member customers and provide priority service.
• Keep the customer informed if the technician is running late or will arrive early for the appointment.
• Follows up with technician if they will not be completing the job within the scheduled appointment so that a call can be made to the next appointment to notify them of the time change.
• As a back - up call taker, you should only answer incoming calls on 3rd or 4th ring if CSR already has 2 calls on hold.
• Check technicians completed work order to ensure the work order summary has been completed in detail (the more detailed the story is will provide value to our customers), charges were posted correctly, payment has been received, if an AP was sold and that each work order has been coded properly.
• If a return appointment is needed, get the information from the technician and book it immediately.
• Be innovative in dispatching so that all technicians are kept busy, productive, profitable and the customers are provided service at the quickest and earliest times possible.
• Provide an upbeat attitude and atmosphere for the technicians.
• Record all equipment with model/ serial numbers, filter sizes and accessories, etc. on the customer's account.
• Communicate with all parts vendors for Shipping/ Receiving of Parts.
• Listen to our "on hold" recordings and confirm they are relevant to the season, making changes if necessary (verify monthly).
• Clean up emails and computer files on a continuous basis.
• Make a follow up call to each customer that was serviced that day, to ensure that they are happy with the service they received, their expectations were met, and they are satisfied with the results.
• Confirm all first morning calls, the evening before.
• Entering all Service Credit Application's with parts vendors for warranty jobs.
• Assist Bookkeeper and General Manager with other duties which may include cross training in related positions.
• This list of duties is not intended to be all inclusive, but a summary of the duties and responsibilities required of the Dispatcher position.
• Attend all required company meetings and technician meetings.
• Dress in appropriate, professional attire.
• Have a cheerful, positive attitude.
• Be neatly groomed.
• Maintain professional and technical knowledge by attending educational webinars and training programs.
• Minimum two years admin experience
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Positive Attitude
• Team player who can work independently
• General computer knowledge, including Microsoft Office
• Typing skills a plus

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