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Call Listener Jobs in Modesto, CA (NOW HIRING)

Greener Solutions

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Client Service Representative

Stockton, CA · On-site

$20 - $25/hr

As a Call Center Representative, you will be responsible for handling inbound and outbound calls ... Strong interpersonal and communication skills with the ability to actively listen to customers ...

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All JobsCall Listener JobsCall Listener Jobs in Modesto, CA

Call Listener information

See Modesto, CA salary details

$11

$18

$26

How much do call listener jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for call listener in Modesto, CA is $18.90, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $20.29 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Modesto, CA? For Call Listener jobs in Modesto, CA, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Modesto, CA look for? The top searched job categories for Call Listener jobs in Modesto, CA are:
What cities near Modesto, CA are hiring for Call Listener jobs? Cities near Modesto, CA with the most Call Listener job openings:
Call Listener jobs near you

CSR/Executive Assistant

Wally Falke's Heating & Air Conditioning

Turlock, CA • On-site

$16.50 - $22.50/hr

Other

Re-posted 6 days ago

Job description

Wally Falke's Heating & Air Conditioning

Established 3rd generation family-owned and operated Heating & Air Conditioning company offering remarkable customer service is looking for a trusted professional representative to join our team. We are looking for someone capable of doing the basic duties of a CSR and also help management team with follow-ups, task organization, and more.

Customer Service Duties and Responsibilities:
  • Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner.
  • Answer and manage incoming calls, emails, chats, and/or interactive voice response systems.
  • Ability to memorize, recall, or research answers quickly.
  • Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience.
  • Ability to learn and follow all customer service procedures and policies.
  • Strive to meet and go above personal and team targets, goals, and quotas.
  • Aim for customer resolution and return.
  • Record, organize, and file customer interactions and profile/account changes.
  • Assist management with follow-ups, task organization, and more.
  • On-call for phones on a rotating schedule.
Customer Service Requirements and Qualifications:
  • High school degree or equivalent.
  • Previous experience in customer support, client services, sales, or a related field.
  • Excellent at communicating over the phone and handling phone systems.
  • Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts.
  • Able to concentrate on multiple problems at once.
  • Excellent time management and prioritization skills.
  • Ability to answer the phone, listen actively, relay information, and type basic information simultaneously.
  • Customer-focused for a positive customer experience and resolution.

We have been proudly serving the Central Valley as Indoor Comfort Experts since 1969, offering residential and light commercial installation, maintenance and repair on all makes and models. Our goal is delivering comfort at the best value to our customers - this is what we do best!

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