Corona, CA · On-site
$35 - $45/hr
The Call Center Manager oversees a team of 5-10 members, primarily managing outbound and mixed ... Reporting directly to Senior Management, this role ensures efficient team performance and high ...
Quick apply
Corona, CA · On-site
$35 - $45/hr
The Call Center Manager oversees a team of 5-10 members, primarily managing outbound and mixed ... Reporting directly to Senior Management, this role ensures efficient team performance and high ...
Anaheim Hills, CA · On-site
Call Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low ... Qualified applicants will have excellent computer and communication skills, management experience ...
Anaheim Hills, CA · On-site
Call Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low ... Qualified applicants will have excellent computer and communication skills, management experience ...
Anaheim, CA · On-site
$65K - $85K/yr
The ideal candidate will have a strong background in call center management, excellent leadership skills, and a proven ability to optimize workflows, manage schedules, and monitor performance metrics.
Anaheim, CA · On-site
$65K - $85K/yr
The ideal candidate will have a strong background in call center management, excellent leadership skills, and a proven ability to optimize workflows, manage schedules, and monitor performance metrics.
Call Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low ... Qualified applicants will have excellent computer and communication skills, management experience ...
Call Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low ... Qualified applicants will have excellent computer and communication skills, management experience ...
Riverside, CA · On-site
Call Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low ... Qualified applicants will have excellent computer and communication skills, management experience ...
Riverside, CA · On-site
Call Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low ... Qualified applicants will have excellent computer and communication skills, management experience ...
Anaheim, CA · On-site
$65K - $85K/yr
The ideal candidate will have a strong background in call center management, excellent leadership skills, and a proven ability to optimize workflows, manage schedules, and monitor performance metrics.
Anaheim, CA · On-site
$65K - $85K/yr
The ideal candidate will have a strong background in call center management, excellent leadership skills, and a proven ability to optimize workflows, manage schedules, and monitor performance metrics.
Call Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low ... Qualified applicants will have excellent computer and communication skills, management experience ...
Call Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low ... Qualified applicants will have excellent computer and communication skills, management experience ...
Riverside, CA · On-site
Call Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low ... Qualified applicants will have excellent computer and communication skills, management experience ...
Quick apply
Riverside, CA · On-site
Call Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low ... Qualified applicants will have excellent computer and communication skills, management experience ...
Call Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low ... Qualified applicants will have excellent computer and communication skills, management experience ...
Call Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low ... Qualified applicants will have excellent computer and communication skills, management experience ...
Anaheim, CA · On-site
$65K - $85K/yr
The ideal candidate will have a strong background in call center management, excellent leadership skills, and a proven ability to optimize workflows, manage schedules, and monitor performance metrics.
Anaheim, CA · On-site
$65K - $85K/yr
The ideal candidate will have a strong background in call center management, excellent leadership skills, and a proven ability to optimize workflows, manage schedules, and monitor performance metrics.
Anaheim, CA · On-site
$65K/yr
The ideal candidate will have a strong background in call center management, excellent leadership skills, and a proven ability to optimize workflows, manage schedules, and monitor performance metrics.
Quick apply
Anaheim, CA · On-site
$65K/yr
The ideal candidate will have a strong background in call center management, excellent leadership skills, and a proven ability to optimize workflows, manage schedules, and monitor performance metrics.
Anaheim, CA · On-site
The ideal candidate will have a strong background in call center management, excellent leadership skills, and a proven ability to optimize workflows, manage schedules, and monitor performance metrics.
Quick apply
Anaheim, CA · On-site
The ideal candidate will have a strong background in call center management, excellent leadership skills, and a proven ability to optimize workflows, manage schedules, and monitor performance metrics.
Anaheim, CA · On-site
Call Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low ... Qualified applicants will have excellent computer and communication skills, management experience ...
Anaheim, CA · On-site
Call Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low ... Qualified applicants will have excellent computer and communication skills, management experience ...
Riverside, CA · On-site
$23/hr
Under the supervision of the Call Center Manager, the Call Center Representative serves as the primary point of contact for patients and plays a key role in supporting access to care and efficient ...
Riverside, CA · On-site
$23/hr
Under the supervision of the Call Center Manager, the Call Center Representative serves as the primary point of contact for patients and plays a key role in supporting access to care and efficient ...
$16.75 - $20.75/hr
Under the supervision of the Call Center Manager, the Call Center Representative serves as the primary point of contact for patients and plays a key role in supporting access to care and efficient ...
$16.75 - $20.75/hr
Under the supervision of the Call Center Manager, the Call Center Representative serves as the primary point of contact for patients and plays a key role in supporting access to care and efficient ...
Riverside, CA · On-site
$16.75 - $20.75/hr
Under the supervision of the Call Center Manager, the Call Center Representative serves as the primary point of contact for patients and plays a key role in supporting access to care and efficient ...
Riverside, CA · On-site
$16.75 - $20.75/hr
Under the supervision of the Call Center Manager, the Call Center Representative serves as the primary point of contact for patients and plays a key role in supporting access to care and efficient ...
Riverside, CA · On-site
$16.75 - $20.75/hr
Under the supervision of the Call Center Manager, the Call Center Representative serves as the primary point of contact for patients and plays a key role in supporting access to care and efficient ...
Riverside, CA · On-site
$16.75 - $20.75/hr
Under the supervision of the Call Center Manager, the Call Center Representative serves as the primary point of contact for patients and plays a key role in supporting access to care and efficient ...
Ontario, CA · On-site
$28 - $30/hr
Knowledge of call center operations, workforce management principles, service level expectations, and performance metrics. * Knowledge of quality assurance processes, performance improvement ...
Ontario, CA · On-site
$28 - $30/hr
Knowledge of call center operations, workforce management principles, service level expectations, and performance metrics. * Knowledge of quality assurance processes, performance improvement ...
Lake Elsinore, CA · On-site
$15 - $17/hr
Quality Mobile Home Services in Lake Elsinore, CA is looking to hire a full-time Call Center ... Ability to manage a high volume of incoming and outgoing calls * Proficiency in Microsoft Office ...
Lake Elsinore, CA · On-site
$15 - $17/hr
Quality Mobile Home Services in Lake Elsinore, CA is looking to hire a full-time Call Center ... Ability to manage a high volume of incoming and outgoing calls * Proficiency in Microsoft Office ...
$15 - $17/hr
Quality Mobile Home Services in Lake Elsinore, CA is looking to hire a full-time Call Center ... Ability to manage a high volume of incoming and outgoing calls * Proficiency in Microsoft Office ...
$15 - $17/hr
Quality Mobile Home Services in Lake Elsinore, CA is looking to hire a full-time Call Center ... Ability to manage a high volume of incoming and outgoing calls * Proficiency in Microsoft Office ...
$11.29 - $12.63
1% of jobs
$12.63 - $13.98
4% of jobs
$13.98 - $15.32
9% of jobs
$16.47 is the 25th percentile. Wages below this are outliers.
$15.32 - $16.67
13% of jobs
$16.67 - $18.01
22% of jobs
The median wage is $18.11 / hr.
$18.01 - $19.36
22% of jobs
$19.85 is the 75th percentile. Wages above this are outliers.
$19.36 - $20.70
14% of jobs
$20.70 - $22.05
8% of jobs
$22.05 - $23.39
4% of jobs
$23.39 - $24.74
3% of jobs
$24.74 - $26.08
1% of jobs
$11
$18
$26
A Call Center Workforce Management (WFM) job involves forecasting call volumes, scheduling agents, and optimizing staffing to ensure efficiency and service level goals are met. WFM professionals analyze historical data, monitor real-time metrics, and adjust schedules to balance workload demands. They also use workforce management software to track productivity and improve customer experience. Their role is crucial in minimizing costs while maintaining high service quality in a call center environment.
To thrive in Call Center Workforce Management, you need strong analytical skills, expertise in forecasting and scheduling, and experience in operational optimization, usually supported by a degree in business, statistics, or a related field. Familiarity with workforce management software (such as NICE, Verint, or Genesys), advanced Excel skills, and understanding of call routing systems are highly valued, and relevant certifications can be advantageous. Excellent problem-solving, communication, and adaptability help professionals effectively balance staffing needs with business goals and respond to rapidly changing demands. These skills are essential to ensure optimal call center performance, cost control, and high levels of customer and employee satisfaction.
A Call Center Workforce Management professional is responsible for forecasting call volumes, creating and adjusting staff schedules, and monitoring real-time queues to ensure adequate coverage throughout the day. They regularly analyze key performance metrics, coordinate with call center team leads to address staffing gaps, and adjust plans in response to unexpected changes like high call spikes or employee absences. Daily tasks may also include producing reports, communicating with management about service level achievements, and supporting continuous improvement projects. This role is collaborative, requiring close work with both operations and HR teams to achieve service, efficiency, and employee satisfaction targets.
$35 - $45/hr
Full-time
Posted 26 days ago
The Call Center Manager oversees a team of 5-10 members, primarily managing outbound and mixed inbound/outbound calls. Reporting directly to Senior Management, this role ensures efficient team performance and high customer service standards during regular weekday hours, with limited travel expectations.
Responsibilities
Preferred Qualifications
