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Ontario, CA · On-site
$23 - $25/hr
... Call Center and Order Processing *MUST - Proficiency in Microsoft Office products. - Leadership ... Job Responsibilities: - Learn all customer service branch manager and company related tasks and ...
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Ontario, CA · On-site
$23 - $25/hr
... Call Center and Order Processing *MUST - Proficiency in Microsoft Office products. - Leadership ... Job Responsibilities: - Learn all customer service branch manager and company related tasks and ...
The Call Center Representative acts as the communication link between the customer and automotive dealership. The Call Center Representative is responsible for confirming and rescheduling service ...
The Call Center Representative acts as the communication link between the customer and automotive dealership. The Call Center Representative is responsible for confirming and rescheduling service ...
Irvine, CA · On-site
$18 - $80/hr
Accurately collect and document customer information in CRM systems * Maintain strict compliance ... High school diploma or equivalent * 1+ year of call center sales, inside sales, or telemarketing ...
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Irvine, CA · On-site
$18 - $80/hr
Accurately collect and document customer information in CRM systems * Maintain strict compliance ... High school diploma or equivalent * 1+ year of call center sales, inside sales, or telemarketing ...
Irvine, CA · On-site
$18 - $80/hr
Accurately collect and document customer information in CRM systems * Maintain strict compliance ... High school diploma or equivalent * 1+ year of call center sales, inside sales, or telemarketing ...
Irvine, CA · On-site
$18 - $80/hr
Accurately collect and document customer information in CRM systems * Maintain strict compliance ... High school diploma or equivalent * 1+ year of call center sales, inside sales, or telemarketing ...
Irvine, CA · On-site
$26 - $35/hr
Manage a high volume of inbound client calls with professionalism and confidence * Strive for first ... call center * Comfortable handling high call volume in a structured environment * Focused on ...
Irvine, CA · On-site
$26 - $35/hr
Manage a high volume of inbound client calls with professionalism and confidence * Strive for first ... call center * Comfortable handling high call volume in a structured environment * Focused on ...
Irvine, CA · On-site
$18 - $80/hr
Accurately collect and document customer information in CRM systems * Maintain strict compliance ... High school diploma or equivalent * 1+ year of call center sales, inside sales, or telemarketing ...
Irvine, CA · On-site
$18 - $80/hr
Accurately collect and document customer information in CRM systems * Maintain strict compliance ... High school diploma or equivalent * 1+ year of call center sales, inside sales, or telemarketing ...
Irvine, CA · On-site
$20/hr
The Call Center Representative acts as the communication link between the customer and automotive dealership. The Call Center Representative is responsible for confirming and rescheduling service ...
Irvine, CA · On-site
$20/hr
The Call Center Representative acts as the communication link between the customer and automotive dealership. The Call Center Representative is responsible for confirming and rescheduling service ...
The Call Center Representative acts as the communication link between the customer and automotive dealership. The Call Center Representative is responsible for confirming and rescheduling service ...
Quick apply
The Call Center Representative acts as the communication link between the customer and automotive dealership. The Call Center Representative is responsible for confirming and rescheduling service ...
Corona, CA · On-site
$90K - $95K/yr
... workforce management software to review data, design plans, and measure results and trends to ... call center and customer service metrics • Full understanding of process improvement ...
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Corona, CA · On-site
$90K - $95K/yr
... workforce management software to review data, design plans, and measure results and trends to ... call center and customer service metrics • Full understanding of process improvement ...
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Rancho Cucamonga, CA · On-site
$18/hr
A Call Center Representative is responsible for providing customer support by efficiently managing incoming calls, addressing inquiries, and resolving issues to ensure a positive experience. This ...
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Rancho Cucamonga, CA · On-site
$18/hr
A Call Center Representative is responsible for providing customer support by efficiently managing incoming calls, addressing inquiries, and resolving issues to ensure a positive experience. This ...
Irvine, CA · On-site
$26 - $35/hr
Manage a high volume of inbound client calls with professionalism and confidence * Strive for first ... call center * Comfortable handling high call volume in a structured environment * Focused on ...
Irvine, CA · On-site
$26 - $35/hr
Manage a high volume of inbound client calls with professionalism and confidence * Strive for first ... call center * Comfortable handling high call volume in a structured environment * Focused on ...
Irvine, CA · On-site
$26 - $35/hr
Manage a high volume of inbound client calls with professionalism and confidence * Strive for first ... call center * Comfortable handling high call volume in a structured environment * Focused on ...
Quick apply
Irvine, CA · On-site
$26 - $35/hr
Manage a high volume of inbound client calls with professionalism and confidence * Strive for first ... call center * Comfortable handling high call volume in a structured environment * Focused on ...
Irvine, CA · On-site
$26 - $35/hr
Manage a high volume of inbound client calls with professionalism and confidence * Strive for first ... call center * Comfortable handling high call volume in a structured environment * Focused on ...
Irvine, CA · On-site
$26 - $35/hr
Manage a high volume of inbound client calls with professionalism and confidence * Strive for first ... call center * Comfortable handling high call volume in a structured environment * Focused on ...
Ontario, CA · On-site
$23 - $25/hr
Job Responsibilities: - Learn all customer service branch manager and company related tasks and ... lower call center abandonment rate daily. - Help process all types of orders and assist with ...
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Ontario, CA · On-site
$23 - $25/hr
Job Responsibilities: - Learn all customer service branch manager and company related tasks and ... lower call center abandonment rate daily. - Help process all types of orders and assist with ...
San Bernardino, CA · On-site
$16.90 - $18/hr
Managing multiple systems and programs simultaneously. * Other duties as assigned. * Some travel ... workforce and affirmative action, and is an equal opportunity employer. UEC maintains and promotes ...
San Bernardino, CA · On-site
$16.90 - $18/hr
Managing multiple systems and programs simultaneously. * Other duties as assigned. * Some travel ... workforce and affirmative action, and is an equal opportunity employer. UEC maintains and promotes ...
$16.90 - $18/hr
Managing multiple systems and programs simultaneously. * Other duties as assigned. * Some travel ... workforce and affirmative action, and is an equal opportunity employer. UEC maintains and promotes ...
$16.90 - $18/hr
Managing multiple systems and programs simultaneously. * Other duties as assigned. * Some travel ... workforce and affirmative action, and is an equal opportunity employer. UEC maintains and promotes ...
$16.90 - $18/hr
Managing multiple systems and programs simultaneously. * Other duties as assigned. * Some travel ... workforce and affirmative action, and is an equal opportunity employer. UEC maintains and promotes ...
$16.90 - $18/hr
Managing multiple systems and programs simultaneously. * Other duties as assigned. * Some travel ... workforce and affirmative action, and is an equal opportunity employer. UEC maintains and promotes ...
Be Seen First
Irvine, CA · On-site
$18 - $20/hr
We believe passionately that employing a diverse workforce is central to our success. We make ... management
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Be Seen First
Irvine, CA · On-site
$18 - $20/hr
We believe passionately that employing a diverse workforce is central to our success. We make ... management
We pay our Customer Call Center Representatives a competitive wage of $15.00 - $17.00 per hour plus ... Ability to manage a high volume of incoming and outgoing calls * Proficiency in Microsoft Office ...
We pay our Customer Call Center Representatives a competitive wage of $15.00 - $17.00 per hour plus ... Ability to manage a high volume of incoming and outgoing calls * Proficiency in Microsoft Office ...
Call Center Associate Quality Mobile Home Services in Lake Elsinore, CA is looking to hire a ... Ability to manage a high volume of incoming and outgoing calls * Proficiency in Microsoft Office ...
Call Center Associate Quality Mobile Home Services in Lake Elsinore, CA is looking to hire a ... Ability to manage a high volume of incoming and outgoing calls * Proficiency in Microsoft Office ...
$11.29 - $12.63
1% of jobs
$12.63 - $13.98
4% of jobs
$13.98 - $15.32
9% of jobs
$16.47 is the 25th percentile. Wages below this are outliers.
$15.32 - $16.67
13% of jobs
$16.67 - $18.01
22% of jobs
The median wage is $18.11 / hr.
$18.01 - $19.36
22% of jobs
$19.85 is the 75th percentile. Wages above this are outliers.
$19.36 - $20.70
14% of jobs
$20.70 - $22.05
8% of jobs
$22.05 - $23.39
4% of jobs
$23.39 - $24.74
3% of jobs
$24.74 - $26.08
1% of jobs
$11
$18
$26
A Call Center Workforce Management (WFM) job involves forecasting call volumes, scheduling agents, and optimizing staffing to ensure efficiency and service level goals are met. WFM professionals analyze historical data, monitor real-time metrics, and adjust schedules to balance workload demands. They also use workforce management software to track productivity and improve customer experience. Their role is crucial in minimizing costs while maintaining high service quality in a call center environment.
To thrive in Call Center Workforce Management, you need strong analytical skills, expertise in forecasting and scheduling, and experience in operational optimization, usually supported by a degree in business, statistics, or a related field. Familiarity with workforce management software (such as NICE, Verint, or Genesys), advanced Excel skills, and understanding of call routing systems are highly valued, and relevant certifications can be advantageous. Excellent problem-solving, communication, and adaptability help professionals effectively balance staffing needs with business goals and respond to rapidly changing demands. These skills are essential to ensure optimal call center performance, cost control, and high levels of customer and employee satisfaction.
A Call Center Workforce Management professional is responsible for forecasting call volumes, creating and adjusting staff schedules, and monitoring real-time queues to ensure adequate coverage throughout the day. They regularly analyze key performance metrics, coordinate with call center team leads to address staffing gaps, and adjust plans in response to unexpected changes like high call spikes or employee absences. Daily tasks may also include producing reports, communicating with management about service level achievements, and supporting continuous improvement projects. This role is collaborative, requiring close work with both operations and HR teams to achieve service, efficiency, and employee satisfaction targets.
$23 - $25/hr
Full-time
Posted 18 days ago
Shift: 1st Morning Shift
Schedule: Monday - Friday
Start Time: 09:00am - 05:30pm
Payrate: $23.00 - $25.00
Requirement Experience:
-Call Center and Order Processing *MUST
- Proficiency in Microsoft Office products.
- Leadership Skills.
- Effective Communication Skills.
- Bilingual in English and Spanish is a plus.
Job Responsibilities:
- Learn all customer service branch manager and company related tasks and responsibilities
- Understand the full scope of the business
- Assist with daily operations
- Find ways to improve productivity by providing effective methods in business operations
-Assist in supervising customer service personnel, warehouse staff, as well as delivery drivers.
- Learn and assist with conducting proper monthly, semi-annual, or yearly evaluations for team members when appropriate and promote teamwork, positive morale, and high efficiency within the staff.
- Track and review monthly customer satisfaction scores and find corrective actions or seek ways for improvement.
- Ensure all staff follows company procedures per training manuals and company requirements. Initiate any disciplinary action when necessary.
- Track and chart monthly ISO Quality Objectives and seek corrective or preventive action when appropriate.
- Help Answer customer calls and ensure company meets quality objective of 5% or lower call center abandonment rate daily.
- Help process all types of orders and assist with customer - related issues.
-Monitors calls to ensure calls are answered in a timely fashion as well as ensuring all quotes and order are processed in a timely manner.
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OUR MISSION AND VISION We want to help employers build a workforce that improves performance. We want to help job seekers put their talents to work in positions that suit their skills and stimulate their success. We are committed to connecting great companies with great employees and opening up opportunities for both by providing the highest quality of outsourced employment and human resource services. Success for our customers is reached by empowering them to focus on what they do best. We want to be more than a staffing company; we want to be a pipeline of skilled talent and satisfying career opportunities. We continuously strive to become the preferred source for employment and human resource services. We are dedicated to serving our customers and the community with the highest levels of service, knowledge, professionalism, honesty and integrity.
Recruiting and staffing services
201 - 500 Employees
Ontario, CA, US
