ZipRecruiter

Log In

1

Virtual Call Center Agent Jobs in Riverside, CA (NOW HIRING)

Adriana's

Call Center Agent

Irvine, CA

$16 - $21.25/hr

Call Center Sales Agent We are looking for a motivated, results-driven Call Center Sales Agent to join our insurance brokerage team. In this role, you will engage prospective and existing customers ...

Adriana's Insurance

Call Center Agent

Irvine, CA

$18 - $80/hr

Pay: $18.00 - $80.00 per hour We are looking for a motivated, results-driven Call Center Sales Agent to join our insurance brokerage team. In this role, you will engage prospective and existing ...

Adriana's Insurance

Call Center Agent

Irvine, CA · On-site

$18 - $80/hr

Pay: $18.00 - $80.00 per hour We are looking for a motivated, results-driven Call Center Sales Agent to join our insurance brokerage team. In this role, you will engage prospective and existing ...

Adriana's Insurance

Call Center Agent

Irvine, CA · On-site

$18 - $80/hr

Pay: $18.00 - $80.00 per hour We are looking for a motivated, results-driven Call Center Sales Agent to join our insurance brokerage team. In this role, you will engage prospective and existing ...

Adriana's Insurance

Call Center Agent

Irvine, CA · On-site

$18 - $80/hr

Pay: $18.00 - $80.00 per hour We are looking for a motivated, results-driven Call Center Sales Agent to join our insurance brokerage team. In this role, you will engage prospective and existing ...

Data Ticket Inc.

Be Seen First

Customer Services Representative - Call Center Agent

Irvine, CA · On-site

$18 - $20/hr

Role: Customer Call Center Representative - Call Center Agent Start date: Immediate/Actively Hiring Citation Processing Center is a team of individuals committed to enhancing the revenue of the ...

Govcio LLC

ECCO Call Analyst (SCA)

Irvine, CA · On-site

$20.30/hr

Work cases to be referred to an Officer/Agent, field offices or agency headquarters offices for ... Must perform at the minimum call intake performance metrics established Clea rance Requirement

Reolink

After-sale service

City Of Industry, CA

$1 - $2/hr

Provide on-site technical support and agent assistance to the overseas call center team, resolving complex product-related technical issues to enhance service quality. * Conduct product and business ...

Americor

Inside Sales Agent

Irvine, CA · Remote

$20K - $40K/mo

Requirements 2+ years of sales experience in a call center with a proven track record of success. Minimum of 1 year of experience in Debt Settlement, or a related field. Strong work ethic, self ...

next page

Showing results 1-20

People also search for

All JobsCall Center Agent JobsVirtual Call Center Agent JobsVirtual Call Center Agent Jobs in Riverside, CA

Virtual Call Center Agent information

See Riverside, CA salary details

$11

$17

$26

How much do virtual call center agent jobs pay per hour?

As of May 30, 2026, the average hourly pay for virtual call center agent in Riverside, CA is $17.96, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $19.81 per hour, depending on experience, location, and employer.

What Does a Virtual Call Center Agent Do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do Virtual Call Center Agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.

What are Virtual Call Center Agents?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

More about Virtual Call Center Agent jobs
What are the most commonly searched types of Call Center Agent jobs in Riverside, CA? The most popular types of Call Center Agent jobs in Riverside, CA are:
What are popular job titles related to Virtual Call Center Agent jobs in Riverside, CA? For Virtual Call Center Agent jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Agent jobs in Riverside, CA look for? The top searched job categories for Virtual Call Center Agent jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Virtual Call Center Agent jobs? Cities near Riverside, CA with the most Virtual Call Center Agent job openings:
Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Riverside, CA as of May 2026, with employment types broken down into 89% Full Time, 8% Part Time, 1% Temporary, and 2% Contract. Highlights an 87% Physical, and 13% Remote job distribution, with an average salary of $37,359 per year, or $18 per hour.
Call Center Agent

Call Center Agent

Adriana's

Irvine, CA

$16 - $21.25/hr

Other

Posted 16 days ago

Job description

Call Center Sales Agent

We are looking for a motivated, results-driven Call Center Sales Agent to join our insurance brokerage team. In this role, you will engage prospective and existing customers over the phone, identify their insurance needs, and drive policy sales or qualified transfers to licensed agents. The ideal candidate thrives in a high-volume sales environment, is persuasive without being pushy, and is excited by performance-based incentives.

Key Responsibilities

  • Make high-volume outbound and inbound sales calls to prospective insurance customers
  • Identify customer needs and recommend appropriate insurance solutions
  • Pre-qualify leads and transfer warm prospects to licensed insurance agents or close sales if licensed
  • Consistently meet or exceed daily, weekly, and monthly sales targets
  • Follow approved sales scripts while adapting to customer conversations naturally
  • Overcome objections and clearly explain value propositions
  • Accurately collect and document customer information in CRM systems
  • Maintain strict compliance with insurance regulations and call quality standards
  • Participate in sales coaching, training sessions, and performance reviews

Hourly + Uncapped Commissions

Sign on Bonus up to $4,000 for licensed agents

Apply