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Virtual Call Center Agent Jobs in Riverside, CA (NOW HIRING)

Family Comes First LLC

Be Seen First

Call Center Sales Representative

Irvine, CA ยท Remote

$50K - $100K/yr

... Agent | Inbound Final Expense Insurance Sales | Work From Home | Monday-Friday Are you looking for ... Company Description We are a remote call center selling final expense insurance over the phone. All ...

Family Comes First LLC

Be Seen First

Call Center Sales Representative

Irvine, CA ยท Remote

$50K - $100K/yr

... Agent | Inbound Final Expense Insurance Sales | Work From Home | Monday-Friday Are you looking for ... Company Description We are a remote call center selling final expense insurance over the phone. All ...

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All JobsCall Center Agent JobsVirtual Call Center Agent JobsVirtual Call Center Agent Jobs in Riverside, CA

Virtual Call Center Agent information

See Riverside, CA salary details

$11

$17

$26

How much do virtual call center agent jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for virtual call center agent in Riverside, CA is $17.96, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $19.81 per hour, depending on experience, location, and employer.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

More about Virtual Call Center Agent jobs

What are the most commonly searched types of Call Center Agent jobs in Riverside, CA?

The most popular types of Call Center Agent jobs in Riverside, CA are:

What are popular job titles related to Virtual Call Center Agent jobs in Riverside, CA?

For Virtual Call Center Agent jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Agent jobs in Riverside, CA look for?

The top searched job categories for Virtual Call Center Agent jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Virtual Call Center Agent jobs?

Cities near Riverside, CA with the most Virtual Call Center Agent job openings:

Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Riverside, CA as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $37,359 per year, or $18 per hour.

Sales Center Agent Bilingual Spanish & English

SmartStop Self Storage

Ladera Ranch, CA โ€ข On-site

$16 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Think Outside the Box!
A company that embraces CHANGE while enhancing EVERYONE'S journey.
About SmartStop Self Storage
SmartStop๏ฟฝ Self Storage is a diversified real estate company in the self-storage industry, operating in 24 states in the U.S. and three provinces in Canada. In addition, SmartStop was awarded: Newsweek's Best Customer Service among Storage Center companies three years in a row 2021, 2022 & 2023, Top Workplace of Orange County, CA in 2022 and 2023, and Reputation's 800 Award in 2023. Come join a winning team!
Voted TOP WORKPLACE 2022 & 2023 by the Orange County Register and our AMAZING employees!
SmartStop๏ฟฝ is a growing organization with tremendous opportunities available. We offer competitive salaries, bonuses and benefits in a FULLY REMOTE position. Ready to join the best team members in the industry? Apply today!
Starting at $19.00 - $20.00/hour depending on experience + Bonus
Sales Center Agent Job Summary ๏ฟฝ Bilingual in both Spanish and English
The SmartStop Sales Center Agents receive inbound sales calls from customers and assist them by making appropriate recommendations for their storage needs, answering their questions and taking payments. Sales Center Agents will make outbound calls to follow up on inquiries and rental reservations.
Essential Job Functions and Responsibilities
  • Receive inbound sales calls from customers; understand their storage needs and recommend an appropriate storage unit.
  • Ability to overcome any objections in order to obtain a reservation for a storage unit or rent the unit over the phone.
  • Work with existing customers by answering questions, taking payments and resolving concerns.
  • Make outbound calls to follow up on rental reservations.
  • Meet personal/team qualitative and quantitative targets
  • Perform duties assigned by Supervisor(s).

Qualifications
  • Customer centric
  • Sales driven with a can-do attitude
  • Proficiency in both Spanish and English is required
  • Good computer skills
  • Excellent verbal, phone, and email communication
  • Ability to build relationships, (both internal and external)
  • Good problem-solving abilities.
  • Multi-tasking is a must
  • A dedicated, quiet, secure workspace free of distractions
  • Excellent internet connectivity
  • Ability to work weekends

Benefits
  • Monthly Bonus Incentive Plan
  • Health insurance including medical, dental and vision
  • Life and Disability Insurances
  • Paid Time Off & Paid Holidays
  • 401(k) matching
  • Employee assistance program
  • Referral program

Discounts
  • Health & Fitness Partnerships
  • Legal
  • Entertainment
  • Computers & Electronics

Diversity
SmartStop๏ฟฝ Self Storage, is committed to diversity, equity and inclusion. We believe in fostering an environment of inclusion and seek contributors from all backgrounds to join our dynamic team.
Lead Together!

Apply