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Remote Call Center Agent Jobs in Riverside, CA (NOW HIRING)

Kelly Services

Call Center Inbound Agent

Santa Ana, CA · Remote

$18/hr

Experience in a call center environment * Familiarity with Medicare or Medi-Cal programs * Previous ... Fully remote position Growth Opportunities This role offers potential advancement to Team Lead and ...

New

Kelly Services

Call Center Inbound Agent

Santa Ana, CA · Remote

$18/hr

Experience in a call center environment * Familiarity with Medicare or Medi-Cal programs * Previous ... Fully remote position Growth Opportunities This role offers potential advancement to Team Lead and ...

New

Kimco Staffing

Call Center Representative

Irvine, CA · On-site +1

$21/hr

Call Center Representative (Inbound/Outbound) Hours : 8am - 4:45 pm Location: Huntington Beach, CA ... Have dependable internet access to facilitate hybrid remote and onsite. * Answer customer calls and ...

Kimco Staffing

Call Center Representative

Anaheim, CA · On-site +1

$21/hr

Call Center Representative (Inbound/Outbound) Hours : 8am - 4:45 pm Location: Huntington Beach, CA ... Have dependable internet access to facilitate hybrid remote and onsite. * Answer customer calls and ...

loanDepot

Remote Mortgage Loan Officer

Irvine, CA · Remote

$12 - $18.17/hr

... our call center agents to recommend loan solutions in accordance with lending guidelines and ... Remote will be considered on a case-by-case basis. * NMLS SAFE ACT compliant, holding5 or more ...

loanDepot

Remote Mortgage Loan Officer

Irvine, CA · Remote

... our call center agents to recommend loan solutions in accordance with lending guidelines and ... Remote will be considered on a case-by-case basis. * NMLS SAFE ACT compliant, holding 5 or more ...

loanDepot

Remote Mortgage Loan Officer

Irvine, CA · Remote

$12 - $18.17/hr

... our call center agents to recommend loan solutions in accordance with lending guidelines and ... Remote will be considered on a case-by-case basis. * NMLS SAFE ACT compliant, holding 5 or more ...

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Remote Call Center Agent information

See Riverside, CA salary details

$11

$17

$26

How much do remote call center agent jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for remote call center agent in Riverside, CA is $17.96, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $19.81 per hour, depending on experience, location, and employer.

What Does a Remote Call Center Agent Do?

As a remote call center agent, your responsibilities are to answer questions from customers, provide customer service for inbound calls, and make outbound calls to customers regarding sales, orders, billing information, and other quality assurance issues. If your responsibilities include tasks related to being a sales representative, you may follow up on leads generated by other sales reps or marketing managers. When you are unable to answer questions for a client or customer, you pass them off to a more experienced home-based representative or manager.

What are the key skills and qualifications needed to thrive as a Remote Call Center Agent, and why are they important?

To thrive as a Remote Call Center Agent, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and headset technology is typically required. Strong problem-solving abilities, patience, and self-motivation are crucial soft skills for success in a remote environment. These competencies ensure efficient customer service, high satisfaction rates, and effective performance while working independently.

What are Remote Call Center Agents?

Remote Call Center Agents are professionals who handle customer service, sales, or support inquiries over the phone or through digital channels, but they work from home or another remote location instead of a physical call center. They use specialized software to access company systems, answer calls, resolve issues, and provide information to customers. This role requires strong communication skills, a reliable internet connection, and the ability to work independently. Remote agents often enjoy flexible schedules and the convenience of working from their chosen environment.

What are some common challenges faced by remote call center agents, and how can they be effectively managed?

Remote call center agents often face challenges such as maintaining consistent communication with their team, handling technical issues, and staying motivated in a home environment. To manage these challenges, agents can utilize collaboration tools like team chat platforms, ensure a reliable internet connection, and establish a dedicated workspace to minimize distractions. Regular check-ins with supervisors and participation in virtual team meetings also help foster a sense of community and support, making it easier to stay engaged and informed.
More about Remote Call Center Agent jobs
What are the most commonly searched types of Call Center Agent jobs in Riverside, CA? The most popular types of Call Center Agent jobs in Riverside, CA are:
What are popular job titles related to Remote Call Center Agent jobs in Riverside, CA? For Remote Call Center Agent jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Agent jobs in Riverside, CA look for? The top searched job categories for Remote Call Center Agent jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Remote Call Center Agent jobs? Cities near Riverside, CA with the most Remote Call Center Agent job openings:
Remote Call Center Agent jobs near you
Infographic showing various Remote Call Center Agent job openings in Riverside, CA as of July 2026, with employment types broken down into 2% Locum Tenens, 88% Full Time, 8% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,359 per year, or $18 per hour.

Call Center Inbound Agent

Kelly Services

Santa Ana, CA • Remote

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

Job description

Medi-Cal Member Agent

Role Purpose & Context
As a Medi-Cal Member Agent, you will play a crucial role in assisting members with their Medi-Cal program inquiries. This position involves managing inbound calls and occasionally making outbound calls to ensure members receive the support they need. You will also have the opportunity to be cross-trained to handle provider calls. Transferring calls that fall outside of your scope is expected.

Pay: $18/hour
Schedule: Monday to Friday, with an 8-hour shift between 8 AM and 5 PM Pacific Time
Training: 4 weeks of online classroom training followed by one week of nesting before transitioning to production
Metrics: Attendance, adherence, accuracy, and quality
Benefits: 80 hours of PTO and 9 paid holidays annually, along with a standard benefits package
Equipment: Provided by the company

Must-Have Requirements
  • High school diploma or equivalent
  • Minimum of one year of customer service experience
  • Must submit a speed test via speedtest.net, with a minimum download speed of 60 Mbps and upload speed of 6 Mbps
  • Experience working with computer software, customer relationship management tools, and telephone technology
  • Proficient in help desk software usage or tech savvy and can quickly learn new software
  • Strong problem-solving skills applicable to complex situations
  • Excellent written and verbal communication skills
  • Ability to work independently and collaboratively within a team
Nice-to-Have Qualifications
  • Experience in a call center environment
  • Familiarity with Medicare or Medi-Cal programs
  • Previous insurance experience
Work Environment
  • Fully remote position
Growth Opportunities

This role offers potential advancement to Team Lead and/or Supervisor positions. The role is long-term and open-ended.


As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.