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Temporary Navy Federal Call Center Jobs in Riverside, CA

TEKsystems

Call Center Representative

Chino, CA

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... call center software and tools to manage customer interactions and data. • Consistently met or ... If eligible, the benefits available for this temporary role may include the following: • Medical ...

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All JobsNavy Federal Call Center JobsTemporary Navy Federal Call Center JobsTemporary Navy Federal Call Center Jobs in Riverside, CA

Temporary Navy Federal Call Center information

See Riverside, CA salary details

$11

$18

$26

How much do temporary navy federal call center jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for temporary navy federal call center in Riverside, CA is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $20.05 per hour, depending on experience, location, and employer.

What is the difference between Temporary Navy Federal Call Center vs Customer Service Representative?

AspectTemporary Navy Federal Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall center setting, fast-paced, customer-focusedOffice or retail environment, direct customer interaction
Employer & IndustryNavy Federal Credit Union, financial servicesVarious industries including finance, retail, telecom
Search & Comparison IntentUnderstanding temporary call center roles at Navy FederalExploring customer service careers in different sectors

The Temporary Navy Federal Call Center role focuses on handling customer inquiries via phone in a financial services environment, often temporary or seasonal. Customer Service Representatives work across industries, providing direct support to clients. While both roles require communication skills and basic credentials, the Navy Federal position is specific to the credit union's call center operations, whereas Customer Service Representatives may work in diverse settings.

What is a temporary Navy Federal Call Center?

A Temporary Navy Federal Call Center position is a short-term job where employees assist Navy Federal Credit Union members by handling inquiries, providing account information, and resolving issues over the phone. These positions are often filled during peak periods, such as tax season or special projects, to ensure efficient customer service. Temporary employees are expected to deliver the same high-quality support as permanent staff, but their employment typically lasts for a set duration. Candidates usually receive training on Navy Federal’s systems and customer service protocols before starting.

What are the key skills and qualifications needed to thrive as a temporary Navy Federal Call Center representative, and why are they important?

To thrive as a Temporary Navy Federal Call Center Representative, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer proficiency are typically required. Excellent verbal communication, patience, and adaptability help representatives handle diverse member inquiries and stressful situations. These skills and qualities are vital for delivering efficient, positive service experiences while upholding the credit union’s standards and member satisfaction.

What are the typical expectations for performance and adaptability in a temporary Navy Federal Call Center role?

In a Temporary Navy Federal Call Center position, you are expected to quickly adapt to fast-paced workflows and learn internal systems efficiently, as training periods are usually condensed. Call volume can fluctuate, so strong multitasking and problem-solving skills are essential for handling member inquiries and resolving issues promptly. Team members often collaborate to share updates and best practices, but you'll also work independently to meet daily metrics such as call resolution rates and customer satisfaction. Flexibility and a positive attitude are highly valued, as you may be asked to adjust to new procedures or schedules with little notice.

What are popular job titles related to Temporary Navy Federal Call Center jobs in Riverside, CA?

For Temporary Navy Federal Call Center jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Temporary Navy Federal Call Center jobs in Riverside, CA look for?

The top searched job categories for Temporary Navy Federal Call Center jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Temporary Navy Federal Call Center jobs?

Cities near Riverside, CA with the most Temporary Navy Federal Call Center job openings:

Temporary Navy Federal Call Center jobs near you
Infographic showing various Temporary Navy Federal Call Center job openings in Riverside, CA as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 19% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,869 per year, or $18.7 per hour.

Operations - Call Center Manager

Unicare Health, LLC

Ontario, CA • On-site

$28 - $30/hr

Full-time

Posted 15 days ago

Job description

Job Summary
The Call Center Manager is responsible for the overall leadership, administration, and daily operations of the centralized Call Center's agents, patient care coordinators, medical records, and referral department for Unicare Community Health Center. This position ensures patients receive timely, professional, and high-quality service while supporting efficient appointment scheduling, patient access, and communication across all clinic locations.
The Call Center Manager plans, organizes, directs, and evaluates all call center activities, including staffing, scheduling, quality assurance, employee performance, training, workflow development, and continuous process improvement. The Manager collaborates closely with Clinical Operations, Revenue Cycle, Information Technology, Quality Improvement, and other departments to improve patient access and achieve organizational goals.
Duties/Responsibilities:
The following reflects management's definition of essential functions for this job but does not restrict the task that may be assigned Management may assign or reassign duties and responsibilities to this job at any time with reasonable accommodation.
  • Plan, organize, direct, and oversee the daily operations of the centralized Call Center's agents, patient care coordinators, medical records, referral department to ensure efficient service delivery, timely access to care, and exceptional patient experiences.
  • Collaborate with clinical, operational, and administrative departments to implement new technologies, improve workflows, support strategic initiatives, and enhance operational efficiency and patient access.
  • Ensure compliance with HIPAA, patient confidentiality requirements, organizational policies, and all applicable federal and state regulations while maintaining current knowledge of healthcare requirements affecting patient access and scheduling.
  • Oversee patient access operations to ensure timely and accurate appointment scheduling, efficient call handling, accurate patient information, and patient-centered workflows that improve access to care and minimize appointment delays.
  • Develop and oversee quality assurance and performance improvement programs by monitoring call quality, conducting audits, reviewing recorded calls, coaching staff, administering corrective action, and ensuring compliance with organizational customer service standards.
  • Establish and monitor key performance indicators (KPIs), prepare operational reports and dashboards, analyze performance trends, and implement strategies to improve efficiency, productivity, service quality, and patient satisfaction.
  • Develop and administer onboarding, training, and continuing education programs to ensure employees understand scheduling protocols, organizational policies, compliance requirements, and customer service expectations while supporting ongoing professional development.
  • Demonstrate effective leadership skills through critical thinking, conflict management, negotiation, motivation, personnel development, time management, data analysis, and preparation of operational reports.
  • Conduct regular staff meetings to communicate goals, review performance, address operational concerns, and promote collaboration and teamwork.
  • Collect, analyze, and report operational and performance data to support decision-making, identify trends, and drive continuous improvement initiatives.
  • Ensure appropriate staffing coverage by maintaining trained personnel resources, adjusting schedules as needed, and supporting operations during staffing shortages or increased demand.
  • Maintain and update departmental policies, procedures, and workflow documentation to support operational consistency, compliance, and quality service delivery.
  • Other duties as assigned.

Non- Essential Functions
  • As directed by the Executive Vice President, performs other related and/or necessary task to achieve organizational and programmatic goals and objectives.

Professional Requirements
  • Adhere to dress code, appearance is neat and clean.
  • Maintain confidentiality at all times.
  • Report to work on time and as scheduled as attendance and punctuality is necessary.
  • Ability to work well with a multidisciplinary team.
  • Ability to problem solve and be self-motivated.
  • Must have reliable transportation.

Qualifications
  • High School Diploma or GED required.
  • Bachelor's degree in healthcare administration, Business Administration, public health, management, or a related field required.
  • Master's degree preferred.
  • Minimum five (5) years of progressive call center leadership experience.
  • Minimum three (3) years managing a healthcare or medical call center preferred.
  • Experience supervising multiple employees and managing performance.
  • Experience developing workflows, policies, and operational procedures.
  • Experience in a Federally Qualified Health Center (FQHC) preferred.
  • Lean, Six Sigma, or quality improvement experience preferred.
  • Bilingual in English/Spanish required.

Knowledge, Skills and Abilities
  • Knowledge of HIPAA, patient confidentiality requirements, healthcare regulations, and organizational compliance standards.
  • Knowledge of healthcare patient access operations, scheduling workflows, referral processes, and authorization processes.
  • Knowledge of call center operations, workforce management principles, service level expectations, and performance metrics.
  • Knowledge of quality assurance processes, performance improvement strategies, and customer service standards.
  • Knowledge of Electronic Health Record (EHR) systems (eClinicalWorks, Epic, NextGen, or similar platforms).
  • Knowledge of Microsoft Office Suite applications, including Word, Excel, PowerPoint, and Outlook.
  • Knowledge of healthcare policies, procedures, and regulatory requirements affecting patient access and scheduling.
  • Strong leadership, supervisory, and staff development skills.
  • Excellent verbal and written communication skills.
  • Strong customer service, relationship-building, and conflict resolution skills.
  • Proficiency in analyzing operational data, identifying trends, and developing performance improvement strategies.
  • Ability to recommend and implement technology, workflow, and process improvements to enhance efficiency.
  • Strong organizational, problem-solving, and decision-making skills.
  • Proficiency with Microsoft Office Suite, including advanced Excel skills for reporting and data analysis.
  • Ability to manage multiple priorities and operational demands in a fast-paced healthcare environment.
  • Ability to lead, coach, mentor, and develop high-performing teams.
  • Ability to establish performance expectations, monitor outcomes, and support continuous improvement.
  • Ability to maintain high patient satisfaction and promote a patient-centered service culture.
  • Ability to achieve and maintain call center service level goals, including improved response times, reduced abandoned calls, and improved scheduling efficiency.
  • Ability to foster a positive, professional, accountable, and collaborative work environment.
  • Ability to ensure compliance with organizational policies, procedures, and regulatory requirements

Physical Requirements and Environmental Conditions
  • Position requires reaching, sitting down for long periods of time, walking, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing.
  • Ability to do math, organize and prioritize workload, work effectively and efficiently under stress.
  • Ability to supervise, multitask, understand and follow instructions.
  • Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of the position.

Working Conditions
  • Non-Ionizing Radiation (microwaves)
  • Hazardous Exposure (chemical [E.G. Latex] and infectious)
  • While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles
  • The noise level in the work environment is usually moderate
  • Ionizing Radiation (X-ray, Radioactive Isotopes)

Work Schedule
  • You will generally be scheduled to work each day Monday through Friday, with starting times each day varying between 8:00 a.m. and 9:00 a.m. and ending time between 5:00 p.m. and 6:00 p.m., as required to meet the operational needs of the company.

You will need to travel to other clinic locations as needed for cross coverage support.
Our Mission
The mission of Unicare is to be a community health care organization that treats everyone with dignity, respect and cultural sensitivity to help create an environment in which all can prosper.

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