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Temporary Navy Federal Call Center Jobs in Riverside, CA

Ultimate LLC

Call Center Representative-Default

Irvine, CA · On-site

$24 - $26/hr

... Temporary Customer Service Specialist. This is an IN OFFICE opportunity, in IRVINE. This role will be for 3 plus months. The role will provide information and assistance to federal student loan ...

Mechanics Bank

Care Center Representative

Irvine, CA · On-site

$20 - $31.83/hr

Care Center Representative (Call Center Representative) Mechanics Bank is currently searching for a ... Roseville, CA, Irvine, CA, or Federal Way, WA. Responsible for servicing the financial needs of ...

Mechanics Bank

Care Center Representative

Irvine, CA · On-site

$20 - $31.83/hr

Roseville, CA, Irvine, CA, or Federal Way, WA. Responsible for servicing the financial needs of ... Minimum of 1-year experience as a call center representative with demonstrated communication skills ...

Mechanics Bank

Care Center Representative

Irvine, CA

$20 - $31.83/hr

Federal Way, WA or Irvine, CA. Responsible for servicing the financial needs of clients through all ... Minimum of 1-year experience as a call center representative with demonstrated communication skills ...

Mechanics Bank

Care Center Representative

Irvine, CA · On-site

$20 - $31.83/hr

Irvine, CA; or Federal Way, WA. Responsible for servicing the financial needs of clients through ... Minimum of 1 year experience as a call center representative with referral and service functions ...

Mechanics Bank

Care Center Representative

Irvine, CA · On-site

$20 - $31.83/hr

Federal Way, WA, or Irvine, CA. Responsible for servicing the financial needs of clients through ... Minimum of 1-year experience as a call center representative with demonstrated communication skills ...

Mechanics Bank

Care Center Representative

Irvine, CA · On-site

$20 - $31.83/hr

This role will be working on-site at our Federal Way, WA, Irvine, CA or our Roseville, CA office ... Minimum of 1 year experience as a call center representative with referral and service functions ...

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All JobsNavy Federal Call Center JobsTemporary Navy Federal Call Center JobsTemporary Navy Federal Call Center Jobs in Riverside, CA

Temporary Navy Federal Call Center information

See Riverside, CA salary details

$11

$18

$26

How much do temporary navy federal call center jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for temporary navy federal call center in Riverside, CA is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $20.05 per hour, depending on experience, location, and employer.

What is the difference between Temporary Navy Federal Call Center vs Customer Service Representative?

AspectTemporary Navy Federal Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall center setting, fast-paced, customer-focusedOffice or retail environment, direct customer interaction
Employer & IndustryNavy Federal Credit Union, financial servicesVarious industries including finance, retail, telecom
Search & Comparison IntentUnderstanding temporary call center roles at Navy FederalExploring customer service careers in different sectors

The Temporary Navy Federal Call Center role focuses on handling customer inquiries via phone in a financial services environment, often temporary or seasonal. Customer Service Representatives work across industries, providing direct support to clients. While both roles require communication skills and basic credentials, the Navy Federal position is specific to the credit union's call center operations, whereas Customer Service Representatives may work in diverse settings.

What is a temporary Navy Federal Call Center?

A Temporary Navy Federal Call Center position is a short-term job where employees assist Navy Federal Credit Union members by handling inquiries, providing account information, and resolving issues over the phone. These positions are often filled during peak periods, such as tax season or special projects, to ensure efficient customer service. Temporary employees are expected to deliver the same high-quality support as permanent staff, but their employment typically lasts for a set duration. Candidates usually receive training on Navy Federal’s systems and customer service protocols before starting.

What are the key skills and qualifications needed to thrive as a temporary Navy Federal Call Center representative, and why are they important?

To thrive as a Temporary Navy Federal Call Center Representative, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer proficiency are typically required. Excellent verbal communication, patience, and adaptability help representatives handle diverse member inquiries and stressful situations. These skills and qualities are vital for delivering efficient, positive service experiences while upholding the credit union’s standards and member satisfaction.

What are the typical expectations for performance and adaptability in a temporary Navy Federal Call Center role?

In a Temporary Navy Federal Call Center position, you are expected to quickly adapt to fast-paced workflows and learn internal systems efficiently, as training periods are usually condensed. Call volume can fluctuate, so strong multitasking and problem-solving skills are essential for handling member inquiries and resolving issues promptly. Team members often collaborate to share updates and best practices, but you'll also work independently to meet daily metrics such as call resolution rates and customer satisfaction. Flexibility and a positive attitude are highly valued, as you may be asked to adjust to new procedures or schedules with little notice.

What are popular job titles related to Temporary Navy Federal Call Center jobs in Riverside, CA?

For Temporary Navy Federal Call Center jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Temporary Navy Federal Call Center jobs in Riverside, CA look for?

The top searched job categories for Temporary Navy Federal Call Center jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Temporary Navy Federal Call Center jobs?

Cities near Riverside, CA with the most Temporary Navy Federal Call Center job openings:

Temporary Navy Federal Call Center jobs near you
Infographic showing various Temporary Navy Federal Call Center job openings in Riverside, CA as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 19% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,869 per year, or $18.7 per hour.

Call Center Representative I (California Only)

Western Growers Family of Companies

Irvine, CA • On-site

$38K - $50K/yr

Full-time

Re-posted 7 days ago

Job description

Description
If you're looking for a career that provides affordable health benefit solutions to the people who support some of the most vital industries, we're looking for you.
At Pinnacle Claims Management, we are an innovative third-party administrator (TPA) that provides a full-suite of comprehensive and customized health benefits administration services for self-funded companies, including health management and wellness solutions, and pharmacy benefit management. As part of the Western Growers Family of Companies, we are committed to providing our employees with everything they need to succeed and grow. We know that taking care of our clients starts with taking care of our employees.
As a keystone of our philosophy, we recognize that every person on our team comes to us with a unique background, history and story that adds strength to our organization. Additionally, employees are encouraged to recognize that there isn't a work life and a home life, there is one life. This recognition throughout the organization emphasizes the value of finding a healthy and happy balance in every employee's life. One way this is realized for employees of Pinnacle Claims Management is flexible work arrangements with work-from-home, in-office or hybrid options.
With competitive compensation packages, premier investment support, enriching personal development and more, we strive for our employees' job satisfaction and success.
Compensation: $38,625.60- $50,874.31 with a rich benefits package that includes profit-sharing.
Job Description Summary
The CCSB Call Center Representative I will be at the forefront of providing exceptional customer service and technical support. This role is responsible to work with a diverse group of stakeholders, including Covered California Certified Insurance Agents and Certified Enrollment Counselors. The Call Center Representative I will play a crucial role in assisting clients over the phone and electronically, making a real difference in their experience with the Health Benefits Exchange (HBEX).
Qualifications
  • High School diploma or GED with 1-3 years in customer service, preferably in a technical support role within a call center environment, preferred.
  • Excellent communication, time management, and team-building skills. Capable of researching and resolving technical issues independently or with minimal support.
  • Proficiency in Microsoft products, including but not limited to Word, Teams, and Outlook, for data entry and information processing.
  • Ability to learn new software and navigate multiple systems at once. Strong knowledge of Customer Relationship Management (CRM) software. Basic computer experience and keyboarding skills.
  • Ability to adapt to a constantly changing environment.
  • Knowledge of government regulations, federal, state, and local health benefit programs are preferred.
  • Strong written and verbal communication skills, including a clear and concise speaking voice and active listening.
  • Bilingual in Spanish, Chinese, Korean, or Vietnamese is a plus.
  • Internet access provided by a cable or fiber provider with 40 MB download and 10 MB upload speeds.
  • Home router with wired Ethernet (wireless connections and hotspots are not permitted).
  • A designated room for your office or steps taken to protect company information (e.g., facing computer towards wall, etc.)
  • A functioning smoke detector, fire extinguisher, and first aid kit on site.
Duties And Responsibilities
Customer Advocate
  • Manage inbound calls in a timely and professional manner. Address customer inquiries, provide accurate information, and resolve issues.
  • Build and maintain relationships with Agents, Certified Enrollment Counselors, and federal and state agency contacts.
  • Become a subject matter expert in HBEX, State Provided Programs, and HealthCare.Gov.
  • Serve as a representative of the Agent by displaying professionalism, knowledge, and discretion in all interactions with other members of the Agent's community and their customers.
  • Enhance the Customer Experience by continuously looking for ways to improve the overall customer experience.
  • Maintain composure, manage emotions, and avoid aggressive behavior, even in difficult situations.
  • Adhere to the call center Quality Guidelines to ensure the best phone support for our callers.
  • Stay adaptable in a constantly changing environment.
  • Accepting criticism and handling high-stress situations calmly and effectively.

Call Center Support
  • Provide telephonic and web-based outreach to assist with all aspects of the application process within the Covered California systems from sign-up to termination.
  • Meet and maintain all department service metrics and performance objectives.
  • Contribute to meeting contractual obligations with Covered California.
  • Be open to change and embracing a variety of tasks.
  • Contribute to meeting contractual obligations with Covered California.
  • Demonstrate skills in time management and team building.
  • Thoroughly document information, activities, and changes in the database and inquiry outcomes for accurate tracking and analysis. Be pleasant with colleagues and display a cooperative, good-natured attitude.
  • Be reliable, responsible, and dependable.

Other
  • Utilize all capabilities to satisfy one mission - to enhance the competitiveness and profitability of our members. Do everything possible to help members succeed by being curious and striving to understand what others are trying to achieve, planning, and executing work helpfully and collaboratively. Be willing to adjust efforts to ensure that work and attitude are helpful to others, be self-accountable, create a positive impact, and be diligent in delivering results.
  • Maintain internet speed of 40 MB download and 10 MB upload and router with wired Ethernet.
  • Maintain a HIPAA-compliant workstation and utilize appropriate security techniques to ensure HIPAA-required protection of all confidential/protected client data.
  • Maintain and service safety equipment (e.g., smoke detector, fire extinguisher, first aid kit).
  • All other duties as assigned.

Physical Demands/Work Environment
The physical demands and work environment described here represent those that an employee must meet to successfully perform this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate with others. The employee frequently is required to move around the office. The employee is often required to use tools, objects, and controls. This noise level in the work environment is usually moderate.
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