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Inbound Call Center From Home Jobs in Riverside, CA

Kelly Services

Call Center Inbound Agent

Santa Ana, CA · Remote

$18/hr

Experience in a call center environment * Familiarity with Medicare or Medi-Cal programs * Previous ... A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify ...

Select Source Sales

Call Center Manager

Corona, CA · On-site

$35 - $45/hr

The Call Center Manager oversees a team of 5-10 members, primarily managing outbound and mixed inbound/outbound calls. Reporting directly to Senior Management, this role ensures efficient team ...

TIMEPROOFUSA

Call Center Representative

Anaheim, CA

$25 - $35/hr

... cold calling from scratch! * Answer inbound calls to address customer inquiries and deliver ... in home remodeling, we're building smarter, safer homes that stand the test of time. Our core ...

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All JobsInbound Call Center JobsInbound Call Center From Home JobsInbound Call Center From Home Jobs in Riverside, CA

Inbound Call Center From Home information

See Riverside, CA salary details

$13

$18

$24

How much do inbound call center from home jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for inbound call center from home in Riverside, CA is $18.08, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $19.04 per hour, depending on experience, location, and employer.

What are some common challenges faced when working as an inbound call center agent from home, and how can they be managed?

Working as an inbound call center agent from home often presents challenges such as maintaining focus in a home environment, managing back-to-back calls without on-site support, and ensuring reliable technology. To manage these, it's important to set up a dedicated workspace, establish clear boundaries with household members, and become proficient with the company's communication and troubleshooting tools. Regular check-ins with supervisors and participation in virtual team meetings can help maintain a sense of connection and support.

What are the key skills and qualifications needed to thrive as an inbound call center from home representative?

To excel as an Inbound Call Center From Home Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and reliable internet connectivity is often required. Outstanding patience, resilience, and self-motivation are crucial soft skills for managing customer concerns and working independently. These qualities enable representatives to deliver effective customer service, resolve issues efficiently, and maintain high satisfaction rates in a remote environment.

What is the difference between Inbound Call Center From Home vs Customer Service Representative From Home?

AspectInbound Call Center From HomeCustomer Service Representative From Home
Primary RoleHandle inbound calls, assist customers, process ordersAssist customers, resolve issues, provide product info
Required SkillsCommunication, problem-solving, computer skillsCommunication, problem-solving, product knowledge
Work EnvironmentHome-based, call center software, quiet spaceHome-based, computer, phone, flexible setup
Common EmployersCall centers, BPO companies, retailRetail, tech companies, service providers

Both roles involve remote customer interaction, requiring strong communication skills and a home office setup. The main difference is that Inbound Call Center From Home primarily handles inbound calls for order processing or support, while Customer Service Representative From Home may also include outbound calls and broader customer engagement. Both jobs are suitable for those seeking remote work in customer service industries.

What is an inbound call center from home?

An Inbound Call Center From Home job involves handling incoming calls from customers, clients, or patients while working remotely. Employees respond to inquiries, resolve issues, process orders, or provide support, all from their home office using a computer and phone system. These positions require strong communication skills, reliable internet, and the ability to work independently. Many companies provide training and necessary equipment for remote call center agents. This role is popular for its flexibility and the ability to work from anywhere with a stable internet connection.
What are the most commonly searched types of Inbound Call Center jobs in Riverside, CA? The most popular types of Inbound Call Center jobs in Riverside, CA are:
What are popular job titles related to Inbound Call Center From Home jobs in Riverside, CA? For Inbound Call Center From Home jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Inbound Call Center From Home jobs in Riverside, CA look for? The top searched job categories for Inbound Call Center From Home jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Inbound Call Center From Home jobs? Cities near Riverside, CA with the most Inbound Call Center From Home job openings:
Inbound Call Center From Home jobs near you
Infographic showing various Inbound Call Center From Home job openings in Riverside, CA as of July 2026, with employment types broken down into 79% Full Time, 17% Part Time, and 4% Nights. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $37,610 per year, or $18.1 per hour.

Call Center Inbound Agent

Kelly Services

Santa Ana, CA • Remote

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Medi-Cal Member Agent

Role Purpose & Context
As a Medi-Cal Member Agent, you will play a crucial role in assisting members with their Medi-Cal program inquiries. This position involves managing inbound calls and occasionally making outbound calls to ensure members receive the support they need. You will also have the opportunity to be cross-trained to handle provider calls. Transferring calls that fall outside of your scope is expected.

Pay: $18/hour
Schedule: Monday to Friday, with an 8-hour shift between 8 AM and 5 PM Pacific Time
Training: 4 weeks of online classroom training followed by one week of nesting before transitioning to production
Metrics: Attendance, adherence, accuracy, and quality
Benefits: 80 hours of PTO and 9 paid holidays annually, along with a standard benefits package
Equipment: Provided by the company

Must-Have Requirements
  • High school diploma or equivalent
  • Minimum of one year of customer service experience
  • Must submit a speed test via speedtest.net, with a minimum download speed of 60 Mbps and upload speed of 6 Mbps
  • Experience working with computer software, customer relationship management tools, and telephone technology
  • Proficient in help desk software usage or tech savvy and can quickly learn new software
  • Strong problem-solving skills applicable to complex situations
  • Excellent written and verbal communication skills
  • Ability to work independently and collaboratively within a team
Nice-to-Have Qualifications
  • Experience in a call center environment
  • Familiarity with Medicare or Medi-Cal programs
  • Previous insurance experience
Work Environment
  • Fully remote position
Growth Opportunities

This role offers potential advancement to Team Lead and/or Supervisor positions. The role is long-term and open-ended.


As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.

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