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Inbound Call Center From Home Jobs in Riverside, CA

TaxRise

Call Center Representative II

Irvine, CA · On-site

$26 - $35/hr

Manage a high volume of inbound client calls with professionalism and confidence * Strive for first ... We know that a world-class culture stems from the diversity and talent of our team. We provide ...

UHS

Manager of Call Center

Riverside, CA · On-site

$93K - $134K/yr

S) from four-year College or university required. An associate's degree plus four years of ... and monitors inbound and outbound channels to mitigate downtime and ensure the operational ...

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Inbound Call Center From Home information

See Riverside, CA salary details

$13

$18

$24

How much do inbound call center from home jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for inbound call center from home in Riverside, CA is $18.08, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $19.04 per hour, depending on experience, location, and employer.

What are some common challenges faced when working as an inbound call center agent from home, and how can they be managed?

Working as an inbound call center agent from home often presents challenges such as maintaining focus in a home environment, managing back-to-back calls without on-site support, and ensuring reliable technology. To manage these, it's important to set up a dedicated workspace, establish clear boundaries with household members, and become proficient with the company's communication and troubleshooting tools. Regular check-ins with supervisors and participation in virtual team meetings can help maintain a sense of connection and support.

What are the key skills and qualifications needed to thrive as an inbound call center from home representative?

To excel as an Inbound Call Center From Home Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and reliable internet connectivity is often required. Outstanding patience, resilience, and self-motivation are crucial soft skills for managing customer concerns and working independently. These qualities enable representatives to deliver effective customer service, resolve issues efficiently, and maintain high satisfaction rates in a remote environment.

What is the difference between Inbound Call Center From Home vs Customer Service Representative From Home?

AspectInbound Call Center From HomeCustomer Service Representative From Home
Primary RoleHandle inbound calls, assist customers, process ordersAssist customers, resolve issues, provide product info
Required SkillsCommunication, problem-solving, computer skillsCommunication, problem-solving, product knowledge
Work EnvironmentHome-based, call center software, quiet spaceHome-based, computer, phone, flexible setup
Common EmployersCall centers, BPO companies, retailRetail, tech companies, service providers

Both roles involve remote customer interaction, requiring strong communication skills and a home office setup. The main difference is that Inbound Call Center From Home primarily handles inbound calls for order processing or support, while Customer Service Representative From Home may also include outbound calls and broader customer engagement. Both jobs are suitable for those seeking remote work in customer service industries.

What is an inbound call center from home?

An Inbound Call Center From Home job involves handling incoming calls from customers, clients, or patients while working remotely. Employees respond to inquiries, resolve issues, process orders, or provide support, all from their home office using a computer and phone system. These positions require strong communication skills, reliable internet, and the ability to work independently. Many companies provide training and necessary equipment for remote call center agents. This role is popular for its flexibility and the ability to work from anywhere with a stable internet connection.
What are the most commonly searched types of Inbound Call Center jobs in Riverside, CA? The most popular types of Inbound Call Center jobs in Riverside, CA are:
What are popular job titles related to Inbound Call Center From Home jobs in Riverside, CA? For Inbound Call Center From Home jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Inbound Call Center From Home jobs in Riverside, CA look for? The top searched job categories for Inbound Call Center From Home jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Inbound Call Center From Home jobs? Cities near Riverside, CA with the most Inbound Call Center From Home job openings:
Inbound Call Center From Home jobs near you
Infographic showing various Inbound Call Center From Home job openings in Riverside, CA as of August 2026, with employment types broken down into 79% Full Time, 17% Part Time, and 4% Nights. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $37,610 per year, or $18.1 per hour.

Call Center Representative

Hurtt Family Health Clinic Inc

Tustin, CA • On-site

$22.75/hr

Full-time

Re-posted 23 days ago

Job description

Description

The Call Center Representative answers all incoming calls from the main clinic phone line and routes calls to the appropriate department or employee. Schedules patient appointments for all departments, locations, and providers at appropriate clinic locations with appropriate providers as part of the Patient Services team.


This position is full-time with a schedule of Monday through Friday 8am to 5pm, with occasional weekend hours for a rotating Saturday morning shift (Saturday 8am-12pm) approximately 2-5 times per year.  This position is on-site (not remote) in Tustin, CA. 


All Call Center Representatives must be bilingual in Spanish and English.  


The best candidate for this position:

  • is bilingual in Spanish with strong verbal and written communication skills
  • has previous successful experience working in a busy call center or telephone based customer service (100+ calls per day)
  • has basic typing, telephone technical, and computer skills (Microsoft Word, Outlook, and Excel). Knowledge of EMR (Electronic Medical Records) systems is a plus.
  • knowledge of referrals, health insurance, or patient services is preferred but not required
  • has a positive, patient, and professional demeanor at all times to coworkers and patients
  • is dependable, self-motivated, proactive, and a team player
  • is able to commit to a schedule of Monday-Friday 8am-5pm


What You'll Do: 

Job Responsibilities & Duties

  • Schedules patient appointments for medical, dental, mental health, chiropractic and optometry visits.
  • Maintains a thorough knowledge of appointment policies and procedures to ensure appointments are scheduled accurately to provide a positive experience for all patients.
  • Routes calls to appropriate staff in a timely and efficient manner.
  • Participates in staff and educational meetings.
  • Maintains confidentiality of all telephone calls and messages as appropriate.
  • Receives faxed documents, and distributes to appropriate staff.
  • Routes or replies to messages left in clinic voice message queue.
  • Reroutes telephone messages and enters all requests directly into EMR and sends to appropriate staff.
  • Maintains the highest level of professionalism when answering telephone calls as HFHC "Ambassador".

Requirements

What You'll Bring:

Minimum Qualifications

  • High School Diploma 
  • 6 months - 1 year of call center or medical receptionist experience. Community Clinic setting experience is preferred but not required
  • Bilingual in Spanish and English with comprehension of medical terms in both languages.
  • A pleasant personality to people you are speaking to on the telephone, visitors, and company personnel.
  • Ability to receive instruction and multi-task while working in a fast-paced environment.
  • Excellent written, interpersonal and verbal communication skills.
  • Demonstrated "detail-approach" to administration and organization.
  • Proficiency in Microsoft Windows and Office (Word, Excel, Outlook, PowerPoint, Internet Explorer).
  • Ability to recognize and maintain confidentiality of information as appropriate.

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