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Inbound Call Center From Home Jobs in Riverside, CA

TaxRise

Call Center Representative

Irvine, CA · On-site

$26 - $35/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Manage a high volume of inbound client calls with professionalism and confidence * Strive for first ... We know that a world-class culture stems from the diversity and talent of our team. We provide ...

The Bugman

Call Center Manager

Anaheim, CA · On-site

$65K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Great pay & benefits A Message from the President and CEO I want to personally let you know that ... If you are looking for somewhere to call home, you might have just found it - apply today! Thank ...

the bugman

Call Center Manager

Anaheim, CA · On-site

$65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Great pay & benefits A Message from the President and CEO I want to personally let you know that ... If you are looking for somewhere to call home, you might have just found it - apply today! Thank ...

the bugman

Call Center Manager

Anaheim, CA · On-site

$65K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Great pay & benefits A Message from the President and CEO I want to personally let you know that ... If you are looking for somewhere to call home, you might have just found it - apply today! Thank ...

the bugman

Call Center Manager

Anaheim, CA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Great pay & benefits A Message from the President and CEO I want to personally let you know that ... If you are looking for somewhere to call home, you might have just found it - apply today! Thank ...

TaxRise

Call Center Representative

Irvine, CA · On-site

$26 - $35/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Manage a high volume of inbound client calls with professionalism and confidence * Strive for first ... We know that a world-class culture stems from the diversity and talent of our team. We provide ...

TEKsystems

Call Center Representative

Chino, CA

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description • Manage a large amount of Inbound calls, in a timely matter, while delivering great ... call center software and tools to manage customer interactions and data. • Consistently met or ...

TaxRise

Call Center Representative

Irvine, CA

$24 - $25/hr

Manage a high volume of inbound client calls with professionalism and confidence * Strive for first ... We know that a world-class culture stems from the diversity and talent of our team. We provide ...

A.D.S.

Call Center Agent

San Bernardino, CA

$17 - $20/hr

... ability to connect with people from diverse backgrounds. Being bilingual is advantageous ... Call center * Office Schedule: * Day shift * Monday to Friday Supplemental Pay: * Bonus ...

ADS

Call Center Agent

San Bernardino, CA · On-site

$17 - $20/hr

... ability to connect with people from diverse backgrounds. Being bilingual is advantageous ... Call center * Office Schedule: * Day shift * Monday to Friday Supplemental Pay: * Bonus ...

A.D.S.

Call Center Agent

San Bernardino, CA

$17 - $20/hr

... ability to connect with people from diverse backgrounds. Being bilingual is advantageous ... Call center * Office Schedule: * Day shift * Monday to Friday Supplemental Pay: * Bonus ...

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All JobsInbound Call Center JobsInbound Call Center From Home JobsInbound Call Center From Home Jobs in Riverside, CA

Inbound Call Center From Home information

See Riverside, CA salary details

$13

$18

$24

How much do inbound call center from home jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for inbound call center from home in Riverside, CA is $18.08, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $19.04 per hour, depending on experience, location, and employer.

What are some common challenges faced when working as an inbound call center agent from home, and how can they be managed?

Working as an inbound call center agent from home often presents challenges such as maintaining focus in a home environment, managing back-to-back calls without on-site support, and ensuring reliable technology. To manage these, it's important to set up a dedicated workspace, establish clear boundaries with household members, and become proficient with the company's communication and troubleshooting tools. Regular check-ins with supervisors and participation in virtual team meetings can help maintain a sense of connection and support.

What are the key skills and qualifications needed to thrive as an inbound call center from home representative?

To excel as an Inbound Call Center From Home Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and reliable internet connectivity is often required. Outstanding patience, resilience, and self-motivation are crucial soft skills for managing customer concerns and working independently. These qualities enable representatives to deliver effective customer service, resolve issues efficiently, and maintain high satisfaction rates in a remote environment.

What is the difference between Inbound Call Center From Home vs Customer Service Representative From Home?

AspectInbound Call Center From HomeCustomer Service Representative From Home
Primary RoleHandle inbound calls, assist customers, process ordersAssist customers, resolve issues, provide product info
Required SkillsCommunication, problem-solving, computer skillsCommunication, problem-solving, product knowledge
Work EnvironmentHome-based, call center software, quiet spaceHome-based, computer, phone, flexible setup
Common EmployersCall centers, BPO companies, retailRetail, tech companies, service providers

Both roles involve remote customer interaction, requiring strong communication skills and a home office setup. The main difference is that Inbound Call Center From Home primarily handles inbound calls for order processing or support, while Customer Service Representative From Home may also include outbound calls and broader customer engagement. Both jobs are suitable for those seeking remote work in customer service industries.

What is an inbound call center from home?

An Inbound Call Center From Home job involves handling incoming calls from customers, clients, or patients while working remotely. Employees respond to inquiries, resolve issues, process orders, or provide support, all from their home office using a computer and phone system. These positions require strong communication skills, reliable internet, and the ability to work independently. Many companies provide training and necessary equipment for remote call center agents. This role is popular for its flexibility and the ability to work from anywhere with a stable internet connection.

What are the most commonly searched types of Inbound Call Center jobs in Riverside, CA?

The most popular types of Inbound Call Center jobs in Riverside, CA are:

What are popular job titles related to Inbound Call Center From Home jobs in Riverside, CA?

For Inbound Call Center From Home jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Inbound Call Center From Home jobs in Riverside, CA look for?

The top searched job categories for Inbound Call Center From Home jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Inbound Call Center From Home jobs?

Cities near Riverside, CA with the most Inbound Call Center From Home job openings:

Inbound Call Center From Home jobs near you
Infographic showing various Inbound Call Center From Home job openings in Riverside, CA as of August 2026, with employment types broken down into 79% Full Time, 17% Part Time, and 4% Nights. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $37,610 per year, or $18.1 per hour.

Call Center Representative I (California Only)

Western Growers Family of Companies

Irvine, CA • On-site

$38K - $50K/yr

Other

Re-posted 25 days ago

Job description

Description
If you're looking for a career that provides affordable health benefit solutions to the people who support some of the most vital industries, we're looking for you.
At Pinnacle Claims Management, we are an innovative third-party administrator (TPA) that provides a full-suite of comprehensive and customized health benefits administration services for self-funded companies, including health management and wellness solutions, and pharmacy benefit management. As part of the Western Growers Family of Companies, we are committed to providing our employees with everything they need to succeed and grow. We know that taking care of our clients starts with taking care of our employees.
As a keystone of our philosophy, we recognize that every person on our team comes to us with a unique background, history and story that adds strength to our organization. Additionally, employees are encouraged to recognize that there isn't a work life and a home life, there is one life. This recognition throughout the organization emphasizes the value of finding a healthy and happy balance in every employee's life. One way this is realized for employees of Pinnacle Claims Management is flexible work arrangements with work-from-home, in-office or hybrid options.
With competitive compensation packages, premier investment support, enriching personal development and more, we strive for our employees' job satisfaction and success.
Compensation: $38,625.60- $50,874.31 with a rich benefits package that includes profit-sharing.
Job Description Summary
The CCSB Call Center Representative I will be at the forefront of providing exceptional customer service and technical support. This role is responsible to work with a diverse group of stakeholders, including Covered California Certified Insurance Agents and Certified Enrollment Counselors. The Call Center Representative I will play a crucial role in assisting clients over the phone and electronically, making a real difference in their experience with the Health Benefits Exchange (HBEX).
Qualifications
  • High School diploma or GED with 1-3 years in customer service, preferably in a technical support role within a call center environment, preferred.
  • Excellent communication, time management, and team-building skills. Capable of researching and resolving technical issues independently or with minimal support.
  • Proficiency in Microsoft products, including but not limited to Word, Teams, and Outlook, for data entry and information processing.
  • Ability to learn new software and navigate multiple systems at once. Strong knowledge of Customer Relationship Management (CRM) software. Basic computer experience and keyboarding skills.
  • Ability to adapt to a constantly changing environment.
  • Knowledge of government regulations, federal, state, and local health benefit programs are preferred.
  • Strong written and verbal communication skills, including a clear and concise speaking voice and active listening.
  • Bilingual in Spanish, Chinese, Korean, or Vietnamese is a plus.
  • Internet access provided by a cable or fiber provider with 40 MB download and 10 MB upload speeds.
  • Home router with wired Ethernet (wireless connections and hotspots are not permitted).
  • A designated room for your office or steps taken to protect company information (e.g., facing computer towards wall, etc.)
  • A functioning smoke detector, fire extinguisher, and first aid kit on site.
Duties And Responsibilities
Customer Advocate
  • Manage inbound calls in a timely and professional manner. Address customer inquiries, provide accurate information, and resolve issues.
  • Build and maintain relationships with Agents, Certified Enrollment Counselors, and federal and state agency contacts.
  • Become a subject matter expert in HBEX, State Provided Programs, and HealthCare.Gov.
  • Serve as a representative of the Agent by displaying professionalism, knowledge, and discretion in all interactions with other members of the Agent's community and their customers.
  • Enhance the Customer Experience by continuously looking for ways to improve the overall customer experience.
  • Maintain composure, manage emotions, and avoid aggressive behavior, even in difficult situations.
  • Adhere to the call center Quality Guidelines to ensure the best phone support for our callers.
  • Stay adaptable in a constantly changing environment.
  • Accepting criticism and handling high-stress situations calmly and effectively.
Call Center Support
  • Provide telephonic and web-based outreach to assist with all aspects of the application process within the Covered California systems from sign-up to termination.
  • Meet and maintain all department service metrics and performance objectives.
  • Contribute to meeting contractual obligations with Covered California.
  • Be open to change and embracing a variety of tasks.
  • Contribute to meeting contractual obligations with Covered California.
  • Demonstrate skills in time management and team building.
  • Thoroughly document information, activities, and changes in the database and inquiry outcomes for accurate tracking and analysis. Be pleasant with colleagues and display a cooperative, good-natured attitude.
  • Be reliable, responsible, and dependable.
Other
  • Utilize all capabilities to satisfy one mission - to enhance the competitiveness and profitability of our members. Do everything possible to help members succeed by being curious and striving to understand what others are trying to achieve, planning, and executing work helpfully and collaboratively. Be willing to adjust efforts to ensure that work and attitude are helpful to others, be self-accountable, create a positive impact, and be diligent in delivering results.
  • Maintain internet speed of 40 MB download and 10 MB upload and router with wired Ethernet.
  • Maintain a HIPAA-compliant workstation and utilize appropriate security techniques to ensure HIPAA-required protection of all confidential/protected client data.
  • Maintain and service safety equipment (e.g., smoke detector, fire extinguisher, first aid kit).
  • All other duties as assigned.

Physical Demands/Work Environment
The physical demands and work environment described here represent those that an employee must meet to successfully perform this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate with others. The employee frequently is required to move around the office. The employee is often required to use tools, objects, and controls. This noise level in the work environment is usually moderate.
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