Virtual Call Center Agent Jobs in Riverside, CA (NOW HIRING)

The purpose of the Retail Merchandising & Display Technician is to perform break/fix, installation, and ad hoc maintenance, in addition to general merchandising tasks.  This role focuses on installing and maintaining retail displays and fixtures, completing planogram resets, troubleshooting and repairing issues, and contributing to our in-store prescription drug collection program.  You'll be a full-time employee with access to benefits, but your weekly hours will vary based on business needs.  Some weeks may offer 40+ hours, while others could have fewer hours-or even no scheduled hours.

Here's how we'll support you consistently in this role:

• Dedicated Field Manager
• Paid training conducted virtually, online, and in-store
• Instructional videos available through a user-friendly app, guiding you through each step
• Virtual call center for live support

Take a look at our video showcasing A Day in the Life of a Retail Merchandising Technician.  Apply today and embark on a new career journey!

• Competitive weekly pay and early wage access - get paid when you need it
• Medical, Dental, Vision, & Supplemental Plan Options
• Accrued vacation and sick time
• 401(k) with employer matching after 12 months
• Paid required training (online, in-store)
• Paid drive time and mileage between stores
• Out of market travel pay (drive time, mileage, per diem, hotel)
• Referral bonus
• Tax savings with flexible spending accounts for parking, transit, dependent, and healthcare costs
• Opportunity to work with a growing company that actively rewards and promotes its employees

• Install and/or build displays, fixturing, and endcaps, involving the setup of security, cabling, wiring, monitors/media players, and audio connectivity
• Troubleshoot and resolve issues necessary to ensure displays are fully functional and meet maintenance requirements
• Lead Teams on multi-rep projects. These projects could be full 8-hour days and may require travel into the market (up to 120 miles)
• Meet ad hoc maintenance requirements, which include:
  • Store service within 48-72 hours
  • Troubleshoot and repair display issues independently, ensuring they are fully functional using the parts provided
• Travel up to 120 miles with paid Drive Time and Mileage per company policy
• Ability to occasionally travel overnight is required
• Available to work a minimum of 32 hours per week, with the potential to increase to 40-50+ hours based on business needs. Standard schedule is Monday through Friday, starting at 8:00 a.m., with occasional weekend assignments
  • Any hours exceeding 40 in a workweek will be communicated in advance by leadership, to the extent possible.  All hours and shifts comply with state and local requirements for wages, hours, overtime, and rest break guidelines
• Report the status of each store visit accurately to show success in achieving objectives
• Perform essential merchandising functions, including planogram resets, POP updates, and maintaining correct pricing and signage
• Build in-store relationships
• Participate actively in weekly conference calls
• Complete administrative tasks, including but not limited to scheduling reports within 24 hours of program launch, entering data/reports same day, and reporting visits by project end date
• Other tasks as requested by management

Prescription Drug Collection Duties:

• Facilitate the collection of prescription drugs that have been placed in the store's designated drug take-back containers by placing a provided zip tie on the bag and placing it in a holding area in the store
• In-store interactions will only be with the pharmacist and/or store leadership

Experience and Education:

• High school diploma or equivalent required
• Experience in building displays, fixturing, monitor cabling/connectivity
• Experience using tools required to maintain displays
• Experience in troubleshooting and fixing display issues, i.e., light fixtures, malfunctioning buttons, computer/tablet/Smartphone demo-related issues, software reboots, electronic component connectivity, etc.

Skills and Attributes:

• Must have good verbal and written communication skills
• Detail-oriented and highly organized
• Ability to independently manage an account base
• Able to read schematics and correctly connect components
• Always display a professional demeanor
• Must be proficient in using a personal Smartphone/Tablet with GPS functionality to upload photos, report assignment data, reference documents while in-store, and schedule visits
• Ability to drive on behalf of the company in compliance with company guidelines, with access to reliable transportation
• Must commit to complete the market area's minimum weekly or special project hours request
• Must have a basic toolkit
  • A basic toolkit includes a multi-screwdriver, torx security bit set, hammer, cordless drill, allen wrench, box cutter, rubber mallet, socket set, needle nose pliers, precision wire cutters, crescent wrench, easy off, putty knife, microfiber cleaning cloth, and goo gone
• Complete/Pass required (break-fix and ad-hoc) paid training requirements, as well as one-off project training, before conducting visits

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  While performing the duties of this job, the employee is required to:

• Regularly stand, walk, bend over, reach overhead, crouch, kneel, balance, grasp, push or pull, talk and/or hear, and drive
• Always lift and carry supplies into the store up to 10 pounds
• Regularly lift and carry up to 40 pounds
• Frequently lift and carry up to 25 pounds  
• Occasionally lift up to 100 pounds with support from a 2nd person
• Work 8 hour resets when necessary
• Climb a ladder more than 10ft tall
• Continuous hand/eye coordination and fine manipulation
• Complete/pass certification (online and in-store) in Best Buy to use machines such as Big Joe/Little Joe and possibly forklifts.
• Occasionally travel via flight or other modes of transportation

Channel Partners Solutions is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. Channel Partners is committed to equal employment opportunity in all other privileges, terms and conditions of employment that may not be covered in this statement. Channel Partners is an at-will employer.

Channel Partners is a team of experts delivering end-to-end retail, marketing, and consumer activation solutions across industries. We connect every part of the retail ecosystem to move brands forward with precision, speed, and measurable impact. Visit us at www.channelpartners.com for more information.

Channel Partners is committed to protecting applicant privacy, and any personal information submitted during the hiring process is used solely for recruitment purposes in accordance with our privacy policies and applicable data protection laws, including CCPA. We restrict access to applicant data to authorized personnel and maintain safeguards to prevent unauthorized access or misuse. Applicants may have rights under these laws-such as accessing, correcting, or requesting deletion of their information-and can contact Human Resources with any questions or to exercise these rights. To view our privacy policies please visit Privacy Policy and California Privacy Rights.

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