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Call Center Workforce Management Jobs in Riverside, CA

TaxRise

Call Center Representative I

Irvine, CA · On-site

$26 - $30/hr

Partner with Tax Preparation Administrators, Case Managers, and other internal teams to ensure ... a call center environment. * Comfortable making and receiving a high volume of client calls.

TaxRise

Call Center Representative I

Irvine, CA

$26 - $30/hr

Partner with Tax Preparation Administrators, Case Managers, and other internal teams to ensure ... a call center environment. * Comfortable making and receiving a high volume of client calls.

Armstrong Garden Centers

Be Seen First

Landscape Design Scheduler/Call Center Representative

Glendora, CA · On-site

$20 - $22/hr

The Landscape Design/Call Center Representative is an essential part of the landscape division and works with the Manager to schedule all appointments for landscape designers and help stores schedule ...

Glidewell Dental

Collections Call Center

Irvine, CA · On-site

$22/hr

Communicates and follows up with internal call centers, supervisors, and department managers ... center (with massage therapy and acupuncture), two company subsidized cafes, Internet cafes ...

Glidewell Dental

Collections Call Center

Irvine, CA

$22/hr

Communicates and follows up with internal call centers, supervisors, and department managers regarding customer accounts and discrepancies. * Provides administrative support and excellent customer ...

EXCEED

Workforce Inclusion Trainer

Riverside, CA · On-site

The Workforce Inclusion Trainer delivers engaging, accessible, and outcome-driven training to ... Maintain professional communication with Regional Center staff and DOR counselors * Provide timely ...

EXCEED

Workforce Inclusion Trainer

Riverside, CA · On-site

Description The Workforce Inclusion Trainer delivers engaging, accessible, and outcome-driven ... Maintain professional communication with Regional Center staff and DOR counselors * Provide timely ...

Exceed

Workforce Inclusion Trainer

Riverside, CA · On-site

Job Type Full-time Description The Workforce Inclusion Trainer delivers engaging, accessible, and ... Maintain professional communication with Regional Center staff and DOR counselors * Provide timely ...

Mechanics Bank

Care Center Representative

Irvine, CA · On-site

$20 - $31.83/hr

Mechanics Bank is currently searching for a full time Care Center Representative (Call Center ... Forward more complex problems to management, as required. Who you are: * High School diploma or ...

Mechanics Bank

Care Center Representative

Irvine, CA · On-site

$20 - $31.83/hr

... management, as required. Who you are: * High School diploma or equivalent required. * Bilingual (Spanish) candidates preferred but not required. * Minimum of 1 year experience as a call center ...

Mechanics Bank

Care Center Representative

Irvine, CA · On-site

$20 - $31.83/hr

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative ... Forward more complex problems to management, as required. Who you are: * High School or GED ...

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All JobsCall Center Workforce Management JobsCall Center Workforce Management Jobs in Riverside, CA

Call Center Workforce Management information

See Riverside, CA salary details

$11

$18

$26

How much do call center workforce management jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for call center workforce management in Riverside, CA is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $20.05 per hour, depending on experience, location, and employer.

What is a Call Center Workforce Management job?

A Call Center Workforce Management (WFM) job involves forecasting call volumes, scheduling agents, and optimizing staffing to ensure efficiency and service level goals are met. WFM professionals analyze historical data, monitor real-time metrics, and adjust schedules to balance workload demands. They also use workforce management software to track productivity and improve customer experience. Their role is crucial in minimizing costs while maintaining high service quality in a call center environment.

What are the key skills and qualifications needed to thrive in the Call Center Workforce Management position, and why are they important?

To thrive in Call Center Workforce Management, you need strong analytical skills, expertise in forecasting and scheduling, and experience in operational optimization, usually supported by a degree in business, statistics, or a related field. Familiarity with workforce management software (such as NICE, Verint, or Genesys), advanced Excel skills, and understanding of call routing systems are highly valued, and relevant certifications can be advantageous. Excellent problem-solving, communication, and adaptability help professionals effectively balance staffing needs with business goals and respond to rapidly changing demands. These skills are essential to ensure optimal call center performance, cost control, and high levels of customer and employee satisfaction.

What are the typical daily responsibilities of a Call Center Workforce Management professional?

A Call Center Workforce Management professional is responsible for forecasting call volumes, creating and adjusting staff schedules, and monitoring real-time queues to ensure adequate coverage throughout the day. They regularly analyze key performance metrics, coordinate with call center team leads to address staffing gaps, and adjust plans in response to unexpected changes like high call spikes or employee absences. Daily tasks may also include producing reports, communicating with management about service level achievements, and supporting continuous improvement projects. This role is collaborative, requiring close work with both operations and HR teams to achieve service, efficiency, and employee satisfaction targets.

What are popular job titles related to Call Center Workforce Management jobs in Riverside, CA? For Call Center Workforce Management jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Call Center Workforce Management jobs in Riverside, CA look for? The top searched job categories for Call Center Workforce Management jobs in Riverside, CA are:
Call Center Workforce Management jobs near you
Infographic showing various Call Center Workforce Management job openings in Riverside, CA as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 83% Full Time, 10% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,869 per year, or $18.7 per hour.

CCSB Call Center Representative I

Western Growers Family of Companies

Irvine, CA • On-site

$38K - $48K/yr

Full-time

Posted 27 days ago

Job description

Description
If you're looking for a career that provides affordable health benefit solutions to the people who support some of the most vital industries, we're looking for you.
At Pinnacle Claims Management, we are an innovative third-party administrator (TPA) that provides a full-suite of comprehensive and customized health benefits administration services for self-funded companies, including health management and wellness solutions, and pharmacy benefit management. As part of the Western Growers Family of Companies, we are committed to providing our employees with everything they need to succeed and grow. We know that taking care of our clients starts with taking care of our employees.
As a keystone of our philosophy, we recognize that every person on our team comes to us with a unique background, history and story that adds strength to our organization. Additionally, employees are encouraged to recognize that there isn't a work life and a home life, there is one life. This recognition throughout the organization emphasizes the value of finding a healthy and happy balance in every employee's life. One way this is realized for employees of Pinnacle Claims Management is flexible work arrangements with work-from-home, in-office or hybrid options.
With competitive compensation packages, premier investment support, enriching personal development and more, we strive for our employees' job satisfaction and success.
Compensation: $38,625.60- $48,750 with a rich benefits package that includes profit-sharing.
Job Description Summary
Position reports directly to the Supervisor, Pinnacle Small Business Call Center (CCSB). This position provides consultative telephonic and web-based assistance to Agents, Certified Enrollment Counselors, Qualified Health Plans (QHP), federal and state agencies and other stakeholders in Health Benefit Exchange administration. The incumbent will provide customer service support to clients by instructing them on correct eligibility management procedures and troubleshoot application issues and concerns.
Qualifications
  • High School diploma or GED and one (1) to three (3) years of experience in customer service within a call center environment, preferably within a technical support role.
  • Experience in the healthcare industry especially with a health benefits company or a federal, state benefit program a plus.
  • Knowledge of Health Benefits Exchange (HBEX), eligibility requirements and the application and enrollment processes preferred.
  • Strong written and verbal communication skills. including a very clear and concise speaking voice, and active listening.
  • Demonstrated skills in time management and team building.
  • Strong ability to research and resolve technical issues and/or client problems as they arise with minimal direction.
  • Knowledge of government regulations, federal, state, and local health benefit programs preferred.
  • Ability to retain and apply knowledge of the various operations of the organization, products, and services, in order to provide excellent customer service support
  • Ability to learn new software and navigate multiple systems at once. Must have strong knowledge of Customer Relationship Management (CRM) software.
  • Ability to adapt to a constantly changing environment.
  • Basic computer experience and keyboarding skills.
  • Bilingual in Spanish, Chinese, Korean, and Vietnamese is a plus.
  • Internet access provided by a cable or fiber provider with 40 MB download and 10 MB upload speeds.
  • Home router with wired Ethernet (wireless connections and hotspots are not permitted).
  • A designated room for your office or steps taken to protect company information (e.g., facing computer towards wall, etc.)
  • A functioning smoke detector, fire extinguisher, and first aid kit on site.
Duties And Responsibilities
Customer Advocate
  • Foster and build working relationships with Agents, Certified Enrollment Counselors, federal and state agency contacts.
  • Must become the subject matter expert for PCMI, State Provided Programs and HealthCare.Gov.
  • Serve as a representative of the Agent by displaying professionalism, knowledge, and discretion in all interactions with other members of the Agent's community and their customers.
  • Adhere to the call center Quality Guidelines to ensure the best phone support to our callers.

Call Center Support
  • Be a key contributor to meeting our contractual obligations to PCMI.
  • Meet and maintain all of the department service metrics and performance objectives.
  • Thoroughly document information, activities and changes in the database and inquiry outcomes for accurate tracking and analysis.
  • Provide telephonic and web-based outreach to provide informational support to assist with all aspects of the application process within the Covered California systems from sign up to termination.
  • Identify, initiate, and implement at least one process improvement and/or innovation annually.

Other
  • Utilize all capabilities to satisfy one mission - to enhance the competitiveness and profitability of our members. Do everything possible to help members succeed by being curious and striving to understand what others are trying to achieve, planning, and executing work helpfully and collaboratively. Be willing to adjust efforts to ensure that work and attitude are helpful to others, be self-accountable, create a positive impact, and be diligent in delivering results.
  • Maintain internet speed of 40 MB download and 10 MB upload and router with wired Ethernet.
  • Maintain a HIPAA-compliant workstation and utilize appropriate security techniques to ensure HIPAA-required protection of all confidential/protected client data.
  • Maintain and service safety equipment (e.g., smoke detector, fire extinguisher, first aid kit).
  • All other duties as assigned
Physical Demands/Work Environment
The physical demands and work environment described here represent those that an employee must meet to successfully perform this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate with others. The employee frequently is required to move around the office. The employee is often required to use tools, objects, and controls. This noise level in the work environment is usually moderate.
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