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Call Center Workforce Management Jobs in Riverside, CA

California State Jobs

Call Center Clerk

San Bernardino, CA · On-site

$38K - $39K/yr

In that role, the OT evaluates a variety of incoming legal documents and correspondence using the Electronic Adjudication Management System (EAMS). The incumbent will also provide assistance to the ...

New

Glidewell Dental

Collections Call Center

Irvine, CA · On-site

$22/hr

Communicates and follows up with internal call centers, supervisors, and department managers regarding customer accounts and discrepancies. * Provides administrative support and excellent customer ...

EXCEED

Workforce Inclusion Trainer

Riverside, CA · On-site

$22.57 - $24.89/hr

Description The Workforce Inclusion Trainer delivers engaging, accessible, and outcome-driven ... Maintain professional communication with Regional Center staff and DOR counselors * Provide timely ...

Exceed

Workforce Inclusion Trainer

Riverside, CA · On-site

$22.57 - $24.89/hr

Job Type Full-time Description The Workforce Inclusion Trainer delivers engaging, accessible, and ... Maintain professional communication with Regional Center staff and DOR counselors * Provide timely ...

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All JobsCall Center Workforce Management JobsCall Center Workforce Management Jobs in Riverside, CA

Call Center Workforce Management information

See Riverside, CA salary details

$11

$18

$26

How much do call center workforce management jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for call center workforce management in Riverside, CA is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $20.05 per hour, depending on experience, location, and employer.

What is a call center workforce management?

A Call Center Workforce Management (WFM) job involves forecasting call volumes, scheduling agents, and optimizing staffing to ensure efficiency and service level goals are met. WFM professionals analyze historical data, monitor real-time metrics, and adjust schedules to balance workload demands. They also use workforce management software to track productivity and improve customer experience. Their role is crucial in minimizing costs while maintaining high service quality in a call center environment.

What are the typical daily responsibilities of a call center workforce management professional?

A Call Center Workforce Management professional is responsible for forecasting call volumes, creating and adjusting staff schedules, and monitoring real-time queues to ensure adequate coverage throughout the day. They regularly analyze key performance metrics, coordinate with call center team leads to address staffing gaps, and adjust plans in response to unexpected changes like high call spikes or employee absences. Daily tasks may also include producing reports, communicating with management about service level achievements, and supporting continuous improvement projects. This role is collaborative, requiring close work with both operations and HR teams to achieve service, efficiency, and employee satisfaction targets.

What are the key skills and qualifications needed to thrive in call center workforce management, and why are they important?

To thrive in Call Center Workforce Management, you need strong analytical skills, expertise in forecasting and scheduling, and experience in operational optimization, usually supported by a degree in business, statistics, or a related field. Familiarity with workforce management software (such as NICE, Verint, or Genesys), advanced Excel skills, and understanding of call routing systems are highly valued, and relevant certifications can be advantageous. Excellent problem-solving, communication, and adaptability help professionals effectively balance staffing needs with business goals and respond to rapidly changing demands. These skills are essential to ensure optimal call center performance, cost control, and high levels of customer and employee satisfaction.

What are popular job titles related to Call Center Workforce Management jobs in Riverside, CA?

For Call Center Workforce Management jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Call Center Workforce Management jobs in Riverside, CA look for?

The top searched job categories for Call Center Workforce Management jobs in Riverside, CA are:

Call Center Workforce Management jobs near you
Infographic showing various Call Center Workforce Management job openings in Riverside, CA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 59% In-person, and 41% Remote job distribution, with an average salary of $38,869 per year, or $18.7 per hour.

Call Center Clerk

California State Jobs

San Bernardino, CA • On-site

$38K - $39K/yr

Other

Posted 3 days ago

New

Job description

Office Technician (Typing)

Under the general direction of the Office Services Supervisor II, the Office Technician (OT) (Typing) serves as the Court Clerk in the Workers Compensation Division, performing a wide range of the most difficult clerical duties. In that role, the OT evaluates a variety of incoming legal documents and correspondence using the Electronic Adjudication Management System (EAMS). The incumbent will also provide assistance to the Disability Evaluation Unit (DEU), the workers' compensation judges, and court personnel. This is a bilingual-Spanish position. The incumbent must be able to pass a bilingual-Spanish fluency examination. This posting may be used to fill future vacancies in accordance with 2 CCR §249.3. To be considered for this Office Technician (Typing) job opportunity, applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility. To take the exam and gain employment list eligibility, please access the exam bulletin.

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