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Call Center Workforce Management Jobs in Riverside, CA

Glidewell Dental

Collections Call Center

Irvine, CA · On-site

$22/hr

Communicates and follows up with internal call centers, supervisors, and department managers ... center (with massage therapy and acupuncture), two company subsidized cafes, Internet cafes ...

Glidewell Dental

Collections Call Center

Irvine, CA

$22/hr

Communicates and follows up with internal call centers, supervisors, and department managers regarding customer accounts and discrepancies. * Provides administrative support and excellent customer ...

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All JobsCall Center Workforce Management JobsCall Center Workforce Management Jobs in Riverside, CA

Call Center Workforce Management information

See Riverside, CA salary details

$11

$18

$26

How much do call center workforce management jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for call center workforce management in Riverside, CA is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $20.05 per hour, depending on experience, location, and employer.

What is a Call Center Workforce Management job?

A Call Center Workforce Management (WFM) job involves forecasting call volumes, scheduling agents, and optimizing staffing to ensure efficiency and service level goals are met. WFM professionals analyze historical data, monitor real-time metrics, and adjust schedules to balance workload demands. They also use workforce management software to track productivity and improve customer experience. Their role is crucial in minimizing costs while maintaining high service quality in a call center environment.

What are the key skills and qualifications needed to thrive in the Call Center Workforce Management position, and why are they important?

To thrive in Call Center Workforce Management, you need strong analytical skills, expertise in forecasting and scheduling, and experience in operational optimization, usually supported by a degree in business, statistics, or a related field. Familiarity with workforce management software (such as NICE, Verint, or Genesys), advanced Excel skills, and understanding of call routing systems are highly valued, and relevant certifications can be advantageous. Excellent problem-solving, communication, and adaptability help professionals effectively balance staffing needs with business goals and respond to rapidly changing demands. These skills are essential to ensure optimal call center performance, cost control, and high levels of customer and employee satisfaction.

What are the typical daily responsibilities of a Call Center Workforce Management professional?

A Call Center Workforce Management professional is responsible for forecasting call volumes, creating and adjusting staff schedules, and monitoring real-time queues to ensure adequate coverage throughout the day. They regularly analyze key performance metrics, coordinate with call center team leads to address staffing gaps, and adjust plans in response to unexpected changes like high call spikes or employee absences. Daily tasks may also include producing reports, communicating with management about service level achievements, and supporting continuous improvement projects. This role is collaborative, requiring close work with both operations and HR teams to achieve service, efficiency, and employee satisfaction targets.

What are popular job titles related to Call Center Workforce Management jobs in Riverside, CA? For Call Center Workforce Management jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Call Center Workforce Management jobs in Riverside, CA look for? The top searched job categories for Call Center Workforce Management jobs in Riverside, CA are:
Call Center Workforce Management jobs near you
Infographic showing various Call Center Workforce Management job openings in Riverside, CA as of June 2026, with employment types broken down into 2% As Needed, 64% Full Time, 24% Part Time, 2% Temporary, and 8% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,869 per year, or $18.7 per hour.
Customer Services Representative - Call Center Agent

Customer Services Representative - Call Center Agent

Data Ticket Inc.

Irvine, CA • On-site

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

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Job description

Work with Data Ticket, Inc. Customer Service!

Role: Customer Call Center Representative - Call Center Agent

Start date: Immediate/Actively Hiring

Citation Processing Center is a team of individuals committed to enhancing the revenue of the customers it serves. We are committed to the long-term profitability of every project we undertake. Our decisions are guided by economics without compromising our integrity. With proper planning and research, we seek to minimize risks by maintaining a selective, conservative and knowledgeable approach to growth and development. We encourage the flow of communication and exchange of ideas on all levels. We recognize the importance of each individual and his or her role in the success of the entire company. Through our commitment to success, we expect our business, our people and the communities in which we serve, to prosper.

What will you do as a Call Center Representative?
As a Data Ticket Call Center Representative, you have a very clear purpose: to prevent escalations, solve queries, and delight our citizens. You’ll be the first point of contact for our citizens-based thought the United States by answering their requests through live phone calls – this includes and is not limited to: processing citations, permit management, citation inquiry, setting- up payment plans and website guidance. Our Customer Service Representatives use a variety of tools to navigate, research, and review solutions, and communicate effectively with citizens.

What are your hours?
This role requires working variable hours to match when our customers need us most. A Full-Time role equates to working 40 hours per week. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 8 am and 5 pm Monday to Friday. You will learn more about your exact schedule closer to your start date.

BASIC QUALIFICATIONS

What qualifications do we need from you?

  • Minimum age: 18 years old
  • Have the right to work in The United States
  • High School diploma or equivalent
  • Ability to handle heavy call volume
  • Minimum 2-3 years current Call Center or telephone-base Customer Service experience
  • Strong communication skills in English and Spanish (both written and oral fluency)
  • Knowledge of Microsoft Office Applications and Excel
  • Must talk and type simultaneously, 50+ WPM
  • Punctuality and outstanding attendance are a must
  • Able to handle office admin type task
  • Balance team and individual responsibilities
  • The availability to work from Monday to Friday.

What strengths will you bring?

  • Hard-working, articulate, and detail-oriented
  • Friendly and customer-focused in every situation
  • Ability to learn quickly and embrace change
  • Comfortable multi-tasking in a high-energy environment.

What benefits will you receive?
One of the great things about joining Data Ticket’s Customer Service team is that we provide you with expert training and a competitive benefit package when you join.

If this role sounds like it’s for you, then click 'Apply'!

If you're selected to move forward, the next step is to have an interview with a Team Manager from the Customer Service Team. During this conversation, you will be tested on your English language skills, in both speaking and writing. It is also the perfect opportunity to ask any potential questions you have about the team and the role. If successful, we will contact you about next steps!

Data Ticket, Inc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Data Ticket, Inc.

Company Description

Data Ticket is a California certified small business that focuses all its energy in providing the software and services clients require to manage effective and efficient data processing. Founded in 1989, initially focused on delinquent parking citation collections; however, in the years since Data Ticket has grown our Solution in the following areas:
- Full-service parking citation processing and collections
- Full-service administrative citation processing and collections
- Electronic parking citation issuance
- Electronic administrative citation issuance
- Electronic moving violation software
- Permit issuance and management
- Tow management