Lake Elsinore, CA · On-site
$15 - $17/hr
Quality Mobile Home Services in Lake Elsinore, CA is calling all go-getters to apply to join our amazing team as a full-time Customer Call Center Representative ! WHY YOU SHOULD JOIN OUR TEAM We are
Quick apply
Lake Elsinore, CA · On-site
$15 - $17/hr
Quality Mobile Home Services in Lake Elsinore, CA is calling all go-getters to apply to join our amazing team as a full-time Customer Call Center Representative ! WHY YOU SHOULD JOIN OUR TEAM We are
Lake Elsinore, CA · On-site
$15 - $17/hr
Quality Mobile Home Services in Lake Elsinore, CA is calling all go-getters to apply to join our amazing team as a full-time Customer Call Center Representative ! WHY YOU SHOULD JOIN OUR TEAM We are
Lake Elsinore, CA · On-site
$15 - $17/hr
Quality Mobile Home Services in Lake Elsinore, CA is calling all go-getters to apply to join our amazing team as a full-time Customer Call Center Representative ! WHY YOU SHOULD JOIN OUR TEAM We are
Irvine, CA · On-site
$21.43 - $28.95/hr
At West Coast University, we share a passion for students and transforming healthcare education! As an associate for a certified Great Place to Work, you will join a collaborative, student-centric
Irvine, CA · On-site
$21.43 - $28.95/hr
At West Coast University, we share a passion for students and transforming healthcare education! As an associate for a certified Great Place to Work, you will join a collaborative, student-centric
Irvine, CA · On-site
$21.43 - $28.95/hr
At West Coast University, we share a passion for students and transforming healthcare education! As an associate for a certified Great Place to Work, you will join a collaborative, student-centric
Irvine, CA · On-site
$21.43 - $28.95/hr
At West Coast University, we share a passion for students and transforming healthcare education! As an associate for a certified Great Place to Work, you will join a collaborative, student-centric
$21.43 - $28.95/hr
Choose To Make A Difference At West Coast University, we share a passion for students and transforming healthcare education! As an associate for a certified Great Place to Work, you will join a
$21.43 - $28.95/hr
Choose To Make A Difference At West Coast University, we share a passion for students and transforming healthcare education! As an associate for a certified Great Place to Work, you will join a
$16.90 - $18/hr
About University Enterprises Corporation at CSUSB (This is not a state position) University Enterprises Corporation at CSUSB ("UEC") supports the university's educational mission by providing quality
$16.90 - $18/hr
About University Enterprises Corporation at CSUSB (This is not a state position) University Enterprises Corporation at CSUSB ("UEC") supports the university's educational mission by providing quality
$16.90 - $18/hr
Call Center Representative/IESBDC (UEC) Job no: 555246 Work type: Auxiliary Location: San Bernardino - San Bernardino Campus Categories: Excluded, Administrative, At-Will, Temporary, Part Time,
$16.90 - $18/hr
Call Center Representative/IESBDC (UEC) Job no: 555246 Work type: Auxiliary Location: San Bernardino - San Bernardino Campus Categories: Excluded, Administrative, At-Will, Temporary, Part Time,
Be Seen First
Chino, CA · On-site
$18/hr
Job Summary: The Customer Service Representative (CSR) is responsible for managing customer inquiries, resolving issues, and providing exceptional service to customers. The CSR serves as the primary
Quick apply
Be Seen First
Chino, CA · On-site
$18/hr
Job Summary: The Customer Service Representative (CSR) is responsible for managing customer inquiries, resolving issues, and providing exceptional service to customers. The CSR serves as the primary
$21.43 - $28.95/hr
Choose To Make A Difference At West Coast University, we share a passion for students and transforming healthcare education! As an associate for a certified Great Place to Work, you will join a
$21.43 - $28.95/hr
Choose To Make A Difference At West Coast University, we share a passion for students and transforming healthcare education! As an associate for a certified Great Place to Work, you will join a
$21.43 - $28.95/hr
Choose To Make A Difference At West Coast University, we share a passion for students and transforming healthcare education! As an associate for a certified Great Place to Work, you will join a
$21.43 - $28.95/hr
Choose To Make A Difference At West Coast University, we share a passion for students and transforming healthcare education! As an associate for a certified Great Place to Work, you will join a
Irvine, CA · On-site
$22/hr
Description Position at Glidewell Dental Essential Functions : * Maintains appropriate systems; updates payment information. * Inputs receivable payments within an allotted time frame. * Generates
Irvine, CA · On-site
$22/hr
Description Position at Glidewell Dental Essential Functions : * Maintains appropriate systems; updates payment information. * Inputs receivable payments within an allotted time frame. * Generates
Irvine, CA · On-site
$22/hr
Essential Functions : * Maintains appropriate systems; updates payment information. * Inputs receivable payments within an allotted time frame. * Generates and prints monthly customer statements and
Irvine, CA · On-site
$22/hr
Essential Functions : * Maintains appropriate systems; updates payment information. * Inputs receivable payments within an allotted time frame. * Generates and prints monthly customer statements and
$11.29 - $12.63
1% of jobs
$12.63 - $13.98
4% of jobs
$13.98 - $15.32
9% of jobs
$16.47 is the 25th percentile. Wages below this are outliers.
$15.32 - $16.67
13% of jobs
$16.67 - $18.01
22% of jobs
The median wage is $18.11 / hr.
$18.01 - $19.36
22% of jobs
$19.85 is the 75th percentile. Wages above this are outliers.
$19.36 - $20.70
14% of jobs
$20.70 - $22.05
8% of jobs
$22.05 - $23.39
4% of jobs
$23.39 - $24.74
3% of jobs
$24.74 - $26.08
1% of jobs
$11
$18
$26
A Call Center Workforce Management (WFM) job involves forecasting call volumes, scheduling agents, and optimizing staffing to ensure efficiency and service level goals are met. WFM professionals analyze historical data, monitor real-time metrics, and adjust schedules to balance workload demands. They also use workforce management software to track productivity and improve customer experience. Their role is crucial in minimizing costs while maintaining high service quality in a call center environment.
To thrive in Call Center Workforce Management, you need strong analytical skills, expertise in forecasting and scheduling, and experience in operational optimization, usually supported by a degree in business, statistics, or a related field. Familiarity with workforce management software (such as NICE, Verint, or Genesys), advanced Excel skills, and understanding of call routing systems are highly valued, and relevant certifications can be advantageous. Excellent problem-solving, communication, and adaptability help professionals effectively balance staffing needs with business goals and respond to rapidly changing demands. These skills are essential to ensure optimal call center performance, cost control, and high levels of customer and employee satisfaction.
A Call Center Workforce Management professional is responsible for forecasting call volumes, creating and adjusting staff schedules, and monitoring real-time queues to ensure adequate coverage throughout the day. They regularly analyze key performance metrics, coordinate with call center team leads to address staffing gaps, and adjust plans in response to unexpected changes like high call spikes or employee absences. Daily tasks may also include producing reports, communicating with management about service level achievements, and supporting continuous improvement projects. This role is collaborative, requiring close work with both operations and HR teams to achieve service, efficiency, and employee satisfaction targets.
$15 - $17/hr
Full-time
Posted 21 days ago
Quality Mobile Home Services in Lake Elsinore, CA is calling all go-getters to apply to join our amazing team as a full-time Customer Call Center Representative!
WHY YOU SHOULD JOIN OUR TEAM
We are a leading company that cares about its employees. We pay our Customer Call Center Representatives a competitive wage of $15.00 - $17.00 per hour plus commission and potential bonuses. Our team also enjoys great benefits, including a healthcare package after 90 days and weekly pay. We also make it easy to apply with our initial quick mobile-optimized application. If we have your attention about this customer service position, please continue reading!
ABOUT QUALITY MOBILE HOME SERVICES
We are a thriving general contractor that specializes in repairs and remodels of mobile, modular, and manufactured homes. Since 2014, we've been providing top-quality services to customers in Lake Elsinore. We now additionally serve northern California and multiple areas in Arizona. We are a licensed, bonded, and insured full-service contractor that handles everything from foundations, leveling, flooring, plumbing repair, and re-piping, to cosmetic work and more! From the roof to the foundation and everything in between, one call does it all. In addition to countless satisfied customers, we've been acknowledged by professionals on multiple occasions. We are rated A+ by the Better Business Bureau and have earned a spot on the INC 5000 list of fastest-growing private companies in the US. Additionally, our company was named the GOLD Stevie® Winner: American Business Award Company of the Year for construction in 2020.
Because we want our employees to be successful and enjoy working for us, we offer high-quality training, generous benefits, and excellent pay. We strive to hire good people and give them the tools to become great. If you're looking to join a team that's supportive and optimistic, look no further!
ARE YOU A GOOD FIT?
Ask yourself: Do you have great phone skills? Can you juggle multiple tasks at once? Do you thrive in a fast-paced environment? If so, please consider applying for this customer service position today!
YOUR LIFE AS A CUSTOMER CALL CENTER REPRESENTATIVE
This phone position works an 8-hour shift, Monday - Friday, with no weekend work.
As a Customer Call Center Representative, you make a great first impression on behalf of our company. Your friendly tone on the phone is music to a potential client's ear when they call to get a quote, ask a question, or voice a concern. You listen closely, communicate clearly, and follow up when necessary, all to show our clients that we are eager to provide the best service possible.
Sometimes, the questions or concerns come in by email, which means you address multiple issues at once. You are focused, though, and you know how to prioritize. You do so while striving to make every customer feel like they are your sole concern. It's exhilarating to be part of a company that helps people live comfortable lives in beautiful mobile homes. You are proud to play such a key role in introducing our company to others!
WHAT WE NEED FROM YOU
Experience in the construction industry would be a plus.
If you can meet these requirements and perform this phone job as described above, we would be happy to have you as part of our customer service team!
Location: 92530
