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Call Listener Jobs in Riverside, CA (NOW HIRING)

Load King

CUSTOMER SERVICE REPRESENTATIVE

Fontana, CA · On-site

$16.25 - $22.25/hr

Actively listen to customer needs and direct inquiries to the appropriate departments when necessary. * Accurately enter and maintain customer and call-related information within Salesforce.

Astiva Health

Member Services Representative

Orange, CA · On-site

$24 - $29/hr

Adhere to all call center metrics as set forth by CMS regulation and call center leadership ... Excellent verbal and written communication skills including active listening and probing techniques.

Cardinale Auto Group

Mazda Brand Specialist

Corona, CA · On-site

$30K - $50K/yr

This means listening, caring and understanding. After forty years of success, we're proud to call ourselves one of the nation's top-performing dealer groups. What We Offer * Health, Dental, and ...

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All JobsCall Listener JobsCall Listener Jobs in Riverside, CA

Call Listener information

See Riverside, CA salary details

$11

$18

$26

How much do call listener jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for call listener in Riverside, CA is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $20.05 per hour, depending on experience, location, and employer.

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Riverside, CA? For Call Listener jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Riverside, CA look for? The top searched job categories for Call Listener jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Call Listener jobs? Cities near Riverside, CA with the most Call Listener job openings:
Call Listener jobs near you
CUSTOMER SERVICE REPRESENTATIVE

CUSTOMER SERVICE REPRESENTATIVE

Load King

Fontana, CA • On-site

$16.25 - $22.25/hr

Other

Posted 21 days ago

Job description

Customer Service Representative

Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source.

The Customer Service Representative serves as the first point of contact for customers calling CTOS. This role is responsible for answering inbound phone calls, providing accurate information regarding quotes and unit availability, and creating a positive first impression through a friendly, welcoming, and professional demeanor. The ideal candidate is customer-focused, detail-oriented, and comfortable handling a high volume of calls while delivering excellent service.

Essential Duties and Responsibilities
  • Answer inbound phone calls promptly and professionally on behalf of Custom Truck One Source (CTOS).
  • Greet customers with a friendly, welcoming tone and represent CTOS positively as the initial point of contact.
  • Assist customers by providing accurate information regarding pricing quotes, unit availability, and general product inquiries.
  • Actively listen to customer needs and direct inquiries to the appropriate departments when necessary.
  • Accurately enter and maintain customer and call-related information within Salesforce.
  • Resolve basic customer questions or concerns efficiently and professionally.
  • Maintain high standards for call quality, customer satisfaction, and responsiveness.
  • Adhere to CTOS policies, procedures, and customer service expectations.
  • Other duties as assigned.
Required Skills and Qualifications
  • High school diploma or equivalent required.
  • Experience with Salesforce CRM system.
  • Bilingual preferred.
  • 2 years experience in customer service, call center, or sales support preferred.
  • Strong verbal communication and interpersonal skills.
  • Comfortable handling a high volume of inbound calls.
  • Ability to multitask and navigate computer systems while speaking with customers.
  • Positive attitude with a strong commitment to customer satisfaction.
  • Dependable, punctual, and able to work in a fast-paced environment.
Physical Requirements
  • A positive attitude and willingness to maintain a professional demeanor with clients and team members is essential to this position.
  • Ability to work around common office equipment, supplies and environments.
  • Oral Expression and comprehension: The ability to communicate information and ideas in speaking so others will understand. The ability to listen to and understand information and ideas presented through spoken words and sentences. The ability to speak clearly so others can understand you.
  • Written Comprehension and expression: The ability to read and understand information and ideas presented in writing. The ability to communicate information and ideas in writing so others will understand.
  • Reasoning: The ability to apply general rules to specific problems to produce answers that make sense. The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Sitting – The ability to sit or stand for long periods of time while performing duties.
  • Lifting – The ability to bend, stoop and lift up to 10 lbs.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

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