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311 Call Center Jobs in Riverside, CA (NOW HIRING)

The Bugman

Call Center Manager

Anaheim, CA

$65K - $85K/yr

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

the bugman

Call Center Manager

Anaheim, CA · On-site

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

the bugman

Call Center Manager

Anaheim, CA

$65K - $85K/yr

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

A.D.S.

Call Center Agent

San Bernardino, CA

$17 - $20/hr

Pay: $17.00 - $20.00 per hour Call Center Agent As a Call Center Agent, you will serve as the initial point of contact for customers, addressing their inquiries via phone, chat, or email. -- Your ...

A.D.S.

Call Center Agent

San Bernardino, CA

$17 - $20/hr

Pay: $17.00 - $20.00 per hour Call Center Agent As a Call Center Agent, you will serve as the initial point of contact for customers, addressing their inquiries via phone, chat, or email. -- Your ...

Bath Planet

Call Center Representative

Wildomar, CA · On-site

$40K - $100K/yr

Call Center Representative Bath Planet of Inland Empire Location: Wildomar, CA Compensation: Base Salary + Commission | Potential Earnings Up to $100,000+ Annually About Us With more than 25 years in ...

Bath Planet

Call Center Representative

Wildomar, CA · On-site

$40K - $100K/yr

Call Center Representative Bath Planet of Inland Empire Location: Wildomar, CA Compensation: Base Salary + Commission | Potential Earnings Up to $100,000+ Annually About Us With more than 25 years in ...

RDC

Manager - Call Center

Riverside, CA

$73K - $74K/yr

Monitors and tracks queue of inbound calls; informs Call Center team of calls waiting and call abandonment metrics. * Challenges team members in providing exceptional support to both external and ...

TaxRise

Call Center Representative

Irvine, CA · On-site

$26 - $35/hr

As a Call Center Representative , you won't just answer calls - you'll be a steady, knowledgeable guide helping clients move forward with clarity and confidence. If you thrive in a fast-paced ...

TIMEPROOFUSA

Call Center Representative

Anaheim, CA

$25 - $35/hr

Our rapid growth is driven by one mission: to deliver uncompromising quality, dependable service, and lasting peace of mind to every customer we serve.  As a Call Center Representative you'll be ...

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311 Call Center information

See Riverside, CA salary details

$5

$14

$22

How much do 311 call center jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for 311 call center in Riverside, CA is $14.67, according to ZipRecruiter salary data. Most workers in this role earn between $10.05 and $17.07 per hour, depending on experience, location, and employer.

What are some common challenges faced by 311 Call Center representatives, and how can they be managed?

311 Call Center representatives often encounter high call volumes and a wide range of inquiries from the public, which can be challenging to manage efficiently. They must be able to quickly assess and direct calls, sometimes handling difficult or frustrated callers with patience and professionalism. Staying up-to-date on local services and procedures is essential for providing accurate information. Support from supervisors and ongoing training are key to managing stress and maintaining high-quality service.

What jobs pay 4000 a week without a degree?

High-paying jobs that can reach $4,000 a week without a degree often include roles such as commercial truck drivers, sales managers, real estate brokers, and certain skilled trades like electricians or plumbers. These positions typically require specialized training, certifications, or experience rather than a college degree, and may involve working long hours or on commission-based pay structures.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can earn significantly more than entry-level customer service representatives. These positions often require leadership skills, experience, and sometimes certifications, and they may involve overseeing large teams or specialized functions within the call center environment.

Is working for 311 a good job?

Working as a 311 call center representative involves handling public inquiries and service requests, often requiring strong communication and problem-solving skills. The job typically offers full-time hours, benefits, and a stable work environment, but may involve high call volumes and stressful situations. Overall, it can be a reliable job for those interested in public service and customer support roles.

How much do NYC 311 operators make?

NYC 311 operators typically earn an average salary of around $40,000 to $50,000 per year, depending on experience and location. The role often requires strong communication skills and familiarity with call center technology. Salaries may vary based on union agreements and overtime opportunities.

What is a 311 Call Center?

A 311 Call Center is a non-emergency government service center that residents can contact to request information, report issues, or access municipal services. Unlike 911, which is used for emergencies, 311 handles inquiries such as reporting potholes, requesting information about city services, or seeking help with permits and utility issues. The goal is to provide a simple and efficient way for the public to interact with local government and resolve common concerns.

What are the key skills and qualifications needed to thrive as a 311 Call Center Operator, and why are they important?

To thrive as a 311 Call Center Operator, you need strong customer service skills, clear communication abilities, and typically a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and municipal information databases is usually required. Patience, problem-solving skills, and the ability to remain calm under pressure help operators excel in assisting diverse callers. These skills and qualities ensure efficient, accurate, and compassionate service to the public, enhancing community trust and satisfaction.

What is the difference between 311 Call Center vs Customer Service Representative?

Aspect311 Call CenterCustomer Service Representative
Required CredentialsHigh school diploma; training in city servicesHigh school diploma; customer service skills
Work EnvironmentPublic service, call center settingCorporate or retail settings, call or in-person
Employer & IndustryMunicipal governmentPrivate companies, retail, or service industries
Common Search/ComparisonYesNo

The 311 Call Center primarily handles city service requests and information, working within government settings. Customer Service Representatives work across various industries, focusing on client support and sales. While both roles involve call handling and require strong communication skills, 311 Call Center agents are specialized in municipal services, whereas Customer Service Representatives serve diverse private sector needs.

What are popular job titles related to 311 Call Center jobs in Riverside, CA? For 311 Call Center jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching 311 Call Center jobs in Riverside, CA look for? The top searched job categories for 311 Call Center jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for 311 Call Center jobs? Cities near Riverside, CA with the most 311 Call Center job openings:
311 Call Center jobs near you

Call Center Receptionist

Westeasthub Llc

Yorba Linda, CA • On-site

$21/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 14 days ago

Job description

Benefits:
  • 401(k)
  • Company parties
  • Dental insurance
  • Free food & snacks
  • Free uniforms
  • Health insurance
  • Profit sharing

Benefits/Perks
  • Competitive Compensation
  • Paid Time Off
  • Career Growth Opportunities
Job Summary
We are seeking a professional and personable Call Center Receptionist to be the first point of contact for our customers. In this role, you will answer incoming calls, direct inquiries, and proactively make outbound calls to promote our services and acquire new customers. You’ll play a key role in creating a welcoming experience and driving customer engagement.
Key Responsibilities

  • Answer inbound calls promptly and professionally
  • Greet and direct customers to the appropriate department or resource
  • Make outbound calls to promote services and acquire new customers
  • Provide accurate information about products, services, and promotions
  • Log call details and customer interactions in the system
  • Assist with administrative tasks like scheduling, data entry, and follow-ups
  • Maintain a professional, organized front-desk environment
Qualifications

  • High school diploma or GED required; college coursework preferred
  • Previous experience in a receptionist or call center role is a plus
  • Excellent verbal and written communication skills
  • Strong customer service orientation and a proactive attitude
  • Ability to multitask and handle both inbound and outbound calls efficiently
  • Proficiency with Microsoft Office and call center software
  • Detail-oriented and organized with a strong focus on follow-through