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311 Call Center Jobs in Riverside, CA (NOW HIRING)

the bugman

Call Center Manager

Anaheim, CA · On-site

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

The Bugman

Call Center Manager

Anaheim, CA

$65K - $85K/yr

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

A.D.S.

Call Center Agent

San Bernardino, CA

$17 - $20/hr

Pay: $17.00 - $20.00 per hour Call Center Agent As a Call Center Agent, you will serve as the initial point of contact for customers, addressing their inquiries via phone, chat, or email. -- Your ...

A.D.S.

Call Center Agent

San Bernardino, CA

$17 - $20/hr

Pay: $17.00 - $20.00 per hour Call Center Agent As a Call Center Agent, you will serve as the initial point of contact for customers, addressing their inquiries via phone, chat, or email. -- Your ...

the bugman

Call Center Manager

Anaheim, CA

$65K - $85K/yr

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

Adriana's

Call Center Agent

Irvine, CA · On-site

$16 - $21.25/hr

Call Center Sales Agent We are looking for a motivated, results-driven Call Center Sales Agent to join our insurance brokerage team. In this role, you will engage prospective and existing customers ...

Synergy Companies

Call Center Representative

Perris, CA

$16.25 - $20.25/hr

As a Call Center Representative, you will be expected to answer calls in an appropriate manner, become knowledgeable regarding programs offered (training will be provided), and promote a friendly ...

Synergy Companies

Call Center Representative

Perris, CA · On-site

$16.25 - $20.25/hr

As a Call Center Representative, you will be expected to answer calls in an appropriate manner, become knowledgeable regarding programs offered (training will be provided), and promote a friendly ...

Synergy Companies

Call Center Representative

Perris, CA · On-site

$17/hr

As a Call Center Representative, you will be expected to answer calls in an appropriate manner, become knowledgeable regarding programs offered (training will be provided), and promote a friendly ...

Ultimate LLC

Call Center Representative

Irvine, CA

$24/hr

Leading Education organization in Irvine is in need of a Temporary Call Center Customer Service Specialist. This is an IN OFFICE opportunity, in IRVINE. This role will be for 3 plus months, it could ...

Adriana's Insurance

Call Center Agent

Irvine, CA

$18 - $80/hr

Pay: $18.00 - $80.00 per hour We are looking for a motivated, results-driven Call Center Sales Agent to join our insurance brokerage team. In this role, you will engage prospective and existing ...

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All Jobs311 Call Center Jobs311 Call Center Jobs in Riverside, CA

311 Call Center information

See Riverside, CA salary details

$5

$14

$22

How much do 311 call center jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for 311 call center in Riverside, CA is $14.67, according to ZipRecruiter salary data. Most workers in this role earn between $10.05 and $17.07 per hour, depending on experience, location, and employer.

What are some common challenges faced by 311 Call Center representatives, and how can they be managed?

311 Call Center representatives often encounter high call volumes and a wide range of inquiries from the public, which can be challenging to manage efficiently. They must be able to quickly assess and direct calls, sometimes handling difficult or frustrated callers with patience and professionalism. Staying up-to-date on local services and procedures is essential for providing accurate information. Support from supervisors and ongoing training are key to managing stress and maintaining high-quality service.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can earn significantly more than entry-level customer service representatives. These positions often require leadership skills, experience, and sometimes certifications, and they may involve overseeing large teams or complex operations.

How much do NYC 311 operators make?

NYC 311 operators typically earn an average salary of around $40,000 to $50,000 per year, depending on experience and tenure. The role often requires strong communication skills and the ability to handle high call volumes in a fast-paced environment.

What is a 311 Call Center?

A 311 Call Center is a non-emergency government service center that residents can contact to request information, report issues, or access municipal services. Unlike 911, which is used for emergencies, 311 handles inquiries such as reporting potholes, requesting information about city services, or seeking help with permits and utility issues. The goal is to provide a simple and efficient way for the public to interact with local government and resolve common concerns.

What does a 311 operator do?

A 311 operator handles non-emergency calls from the public, providing information, assistance, and directing callers to appropriate city services. They use phone systems and computer-aided dispatch tools to manage inquiries efficiently and often work in a call center environment with shift schedules.

What are the key skills and qualifications needed to thrive as a 311 Call Center Operator, and why are they important?

To thrive as a 311 Call Center Operator, you need strong customer service skills, clear communication abilities, and typically a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and municipal information databases is usually required. Patience, problem-solving skills, and the ability to remain calm under pressure help operators excel in assisting diverse callers. These skills and qualities ensure efficient, accurate, and compassionate service to the public, enhancing community trust and satisfaction.

What is the difference between 311 Call Center vs Customer Service Representative?

Aspect311 Call CenterCustomer Service Representative
Required CredentialsHigh school diploma; training in city servicesHigh school diploma; customer service skills
Work EnvironmentPublic service, call center settingCorporate or retail settings, call or in-person
Employer & IndustryMunicipal governmentPrivate companies, retail, or service industries
Common Search/ComparisonYesNo

The 311 Call Center primarily handles city service requests and information, working within government settings. Customer Service Representatives work across various industries, focusing on client support and sales. While both roles involve call handling and require strong communication skills, 311 Call Center agents are specialized in municipal services, whereas Customer Service Representatives serve diverse private sector needs.

What jobs pay $700 a day?

Jobs that can pay $700 a day include specialized roles such as certain consulting, freelance contracting, or high-level sales positions, often requiring advanced skills, certifications, or experience. These roles may involve long hours, high responsibility, or independent work, and earnings can vary based on performance and industry demand.
What are popular job titles related to 311 Call Center jobs in Riverside, CA? For 311 Call Center jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching 311 Call Center jobs in Riverside, CA look for? The top searched job categories for 311 Call Center jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for 311 Call Center jobs? Cities near Riverside, CA with the most 311 Call Center job openings:
311 Call Center jobs near you

Call Center Manager

the bugman Termite and Pest Control

Anaheim, CA • On-site

$65K - $85K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

Top Five Reason to work at the bugman
  • Positive & fun company culture
  • Outstanding reputation in the community
  • Capable and competent team members
  • Opportunity for advancement
  • Great pay & benefits

A Message from the President and CEO
I want to personally let you know that here at the bugman we walk our talk and live out our Core Values every day. It's not unusual to meet team members here at the bugman that have been with our company for 10, 20, 25 years. It's not by accident- we take care of our team members, and our team members take care of our customers.
If you are looking for somewhere to call home, you might have just found it - apply today!
Thank you,
Brian Olson
Company Overview
the bugman, an award winning termite and pest control company, is now seeking an experienced Call Center Manager to join our team. We're growing at a rapid pace and are looking for committed and hard working individuals dedicated to customer service. We offer competitive benefits, an awesome team culture, and a casual but professional atmosphere. If you have high standards and want to work with the "best of the best," apply with us!
We're different from other pest and termite companies - we are known in the community for having the highest standards of work, with an undisputed reputation for customer service. Since 1958, our success has been built upon professional application, the highest craftsmanship, and most importantly a team of committed and successful individuals dedicated to customer service.
This is not just a "job." We are offering a career opportunity to work with people who value your work ethic and commitment to quality work. We have very little turnover because we treat our people right!
At the bugman, we offer a fun and motivating workplace experience. People like working here! Our managers are more like coaches - they provide support and encouragement to be your best.
Check our Careers page and see for yourself! https://careers.thebugman.com/
Position Overview
We are seeking an experienced and motivated Call Center Manager to lead and oversee our customer service operations. This role is responsible for managing the day to day activities of the call center, ensuring exceptional service delivery, and driving operational efficiency. The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience.
The ideal candidate will have a strong background in call center management, excellent leadership skills, and a proven ability to optimize workflows, manage schedules, and monitor performance metrics. This position requires a hands-on approach to coaching and mentoring team members while maintaining a high standard of customer satisfaction.
As a Call Center Manager, you will
  • Lead a team of customer care representatives
  • Serve as the subject matter expert in the phone system and CRM
  • Fulfill service routes for maximum efficiency
  • Resolve customer service opportunities
  • Monitor calls to maintain our service quality
  • Collaborate with the leadership team to ensure full circle customer service
  • Maintain accurate service and team member records
  • Exhibit performance standards and values expected of your team
  • Develop and enforce call center policy and procedures
  • Provide career development for customer care representatives

Requirements
  • Bachelor's degree, MBA or related advanced degree
  • Minimum 2-3 years of experience in a Call Center Management role
  • Valid SPCB Branch 2 and 3 license is a plus
  • Ability to maintain confidentiality and handle sensitive information
  • Verifiable references
  • Successful completion of a drug screening
  • Proficient with Microsoft Office applications and CRM software

Work Schedule
  • Full Time
  • Monday through Friday
  • Availability on Saturday as needed

Attributes Needed to be Successful
  • Strong leadership and time management skills
  • Excellent communication and interpersonal skills
  • Motivated to positively affect company culture
  • Follows and supports bugman process and procedures
  • Self-starter and critical thinker
  • Dedicated to meeting deadlines and exceeding expectations
  • Able to relate to different personality styles
  • Customer focused mindset
  • Goal oriented with a sales driven approach

Competitive Benefits and Compensation
  • Earn between $65,000 to $85,000 a year, Depending on Experience
  • All expenses paid company vehicle
  • Advances licensing opportunities
  • Team member referral bonuses
  • Awards & Incentives
  • 401K Retirement Plan
  • Kaiser Medical
  • United Healthcare Dental
  • CoPower Vision
  • Vacation Pay
  • Sick Pay
  • Holiday Pay

Here at the bugman we believe that what we do makes a difference in the lives of our neighbors. We take great pride in our work, knowing that we are playing a part in keeping our community happy and pest free. We tackle challenges and solve problems with our customers in mind.
Feel free to reach out to our hiring team at (714) 294-6016 or Careers@thebugman.com.
the bugman is a drug free workplace, complies with California Fair Change Act, and an Equal Opportunity Employer. the bugman does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are by qualifications, merit, and business need.

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