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311 Call Center Jobs in Riverside, CA (NOW HIRING)

Community Health Systems, Inc.

Operator

Riverside, CA · On-site

The Call Center Associate will be able to provide initial service support for inbound/outbound calls, schedule appointments, ensure patient data is current and accurate, and effectively address ...

Mechanics Bank

Care Center Representative

Irvine, CA

$20 - $31.83/hr

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team. Here at Mechanics Bank, we value connection, partnership, long-term relationships ...

Mechanics Bank

Care Center Representative

Irvine, CA · On-site

$20 - $31.83/hr

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships ...

Mechanics Bank

Care Center Representative

Irvine, CA

$20 - $31.83/hr

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships ...

Mechanics Bank

Care Center Representative

Irvine, CA · On-site

$20 - $31.83/hr

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team. Here at Mechanics Bank, we value connection, partnership, long-term relationships ...

Lynch EMS

EMS Dispatcher / Call-Taker

Anaheim, CA

$18 - $24/hr

Serve as a back-up Call Taking Representative and follow all outlined principle duties and responsibilities of the Call Taking Representative. * Report all customer complaints and unusual occurrences ...

Lynch EMS

EMS Dispatcher / Call-Taker

Anaheim, CA · On-site

$18 - $24/hr

Serve as a back-up Call Taking Representative and follow all outlined principle duties and responsibilities of the Call Taking Representative. * Report all customer complaints and unusual occurrences ...

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All Jobs311 Call Center Jobs311 Call Center Jobs in Riverside, CA

311 Call Center information

See Riverside, CA salary details

$5

$14

$22

How much do 311 call center jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for 311 call center in Riverside, CA is $14.67, according to ZipRecruiter salary data. Most workers in this role earn between $10.05 and $17.07 per hour, depending on experience, location, and employer.

What is a 311 call center?

A 311 Call Center is a non-emergency government service center that residents can contact to request information, report issues, or access municipal services. Unlike 911, which is used for emergencies, 311 handles inquiries such as reporting potholes, requesting information about city services, or seeking help with permits and utility issues. The goal is to provide a simple and efficient way for the public to interact with local government and resolve common concerns.

What are the key skills and qualifications needed to thrive as a 311 call center operator, and why are they important?

To thrive as a 311 Call Center Operator, you need strong customer service skills, clear communication abilities, and typically a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and municipal information databases is usually required. Patience, problem-solving skills, and the ability to remain calm under pressure help operators excel in assisting diverse callers. These skills and qualities ensure efficient, accurate, and compassionate service to the public, enhancing community trust and satisfaction.

What are some common challenges faced by 311 call center representatives, and how can they be managed?

311 Call Center representatives often encounter high call volumes and a wide range of inquiries from the public, which can be challenging to manage efficiently. They must be able to quickly assess and direct calls, sometimes handling difficult or frustrated callers with patience and professionalism. Staying up-to-date on local services and procedures is essential for providing accurate information. Support from supervisors and ongoing training are key to managing stress and maintaining high-quality service.

What is the difference between 311 Call Center vs Customer Service Representative?

Aspect311 Call CenterCustomer Service Representative
Required CredentialsHigh school diploma; training in city servicesHigh school diploma; customer service skills
Work EnvironmentPublic service, call center settingCorporate or retail settings, call or in-person
Employer & IndustryMunicipal governmentPrivate companies, retail, or service industries
Common Search/ComparisonYesNo

The 311 Call Center primarily handles city service requests and information, working within government settings. Customer Service Representatives work across various industries, focusing on client support and sales. While both roles involve call handling and require strong communication skills, 311 Call Center agents are specialized in municipal services, whereas Customer Service Representatives serve diverse private sector needs.

How do you get hired in a 311 Call Center?

To get hired in a 311 Call Center, candidates typically need to complete an application process that may include a written test, interview, and background check. Strong communication skills, customer service experience, and familiarity with call center software are often preferred qualifications.

Is working for a 311 Call Center a good job?

Working as a 311 Call Center representative involves handling public inquiries and providing information about city services, often requiring strong communication and problem-solving skills. The job typically offers full-time hours, benefits, and training, but may involve high call volumes and stressful situations. Overall, it can be a stable entry-level position with opportunities for advancement in public service careers.

What are popular job titles related to 311 Call Center jobs in Riverside, CA?

For 311 Call Center jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching 311 Call Center jobs in Riverside, CA look for?

The top searched job categories for 311 Call Center jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for 311 Call Center jobs?

Cities near Riverside, CA with the most 311 Call Center job openings:

311 Call Center jobs near you
Infographic showing various 311 Call Center job openings in Riverside, CA as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $30,515 per year, or $14.7 per hour.

Call Center Service Representative - Bilingual, Spanish (SCA)

Govcio LLC

Irvine, CA • On-site

$20.30 - $26.50/hr

Full-time

This job post has expired today. Applications are no longer accepted.

GovCIO rating

7.5

Company rating: 7.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

110th of 226 rated it services

Job description

GovCIO is currently hiring for a Call Center Service Representative - Bilingual, Spanish (SCA) to support the operations of the ECCO.
The Call Center Service Representative - Bilingual, Spanish (SCA) will, with their knowledge of the immigration lifecycle, respond to live questions and record in real time, inquiries from individuals in custody; their attorneys, advocates, family, and friends; individuals in immigration proceedings, and other immigration stakeholders in resolving complaints and concerns in accordance with agency policies, procedures, and standards, particularly those related to conditions in detention and other custody related topics using established protocols.
This position will be located in Irvine, CA. and will be an onsite position.
Responsibilities
  • Duties to include but not limited to the following:
    • Answer incoming calls in a timely manner from detention facilities and other stakeholders
    • Apply critical thinking and immigration lifecycle knowledge to answer questions and provide a high level of service and accurate support
    • Quickly establish a rapport with callers, asking probing and thoughtful questions to identify concerns while applying deep knowledge of immigration enforcement and detention facility processes to address caller issues
    • Responsible for making database and manual queries related to individuals in immigration proceedings through provided tools
    • Able to discern and log relevant call information into a web-based case management system
    • Work cases to be referred to an Officer/Agent, field offices or agency headquarters offices for follow-up review and action
    • Leverage third-party telephonic interpreter services provided, as necessary
    • Ability to review case files and other immigration enforcement documentation, and perform detailed analytical and research support services
    • Ability to work independently and to manage and prioritize multiple tasks and work assignments

Qualifications
Required Skills and Experience
  • Associate's with 3 years of relevant experience (or commensurate experience) or a Bachelor's degree with two years of related experience; or five years of related experience if no degree
  • Must be a US Citizen
  • Bi-lingual (a minimum proficiency of a Speaking 2+ in Interpretation Performance according to the Interagency Language Roundtable Scale or its equivalent - https://www.govtilr.org/Skills/ILRscale2.htm) Spanish and English (spoken and reading) is required
  • Ability to type a minimum of 40 words per minute
  • Excellent reading comprehension, writing, and communication skills
  • Experience with applying knowledge to make autonomous decisions on the correct path forward to support outcomes of the incoming calls to support mission needs
  • Must perform at the minimum call intake performance metrics established

Clearance Requirement:
  • Ability to attain and maintain DHS Public Trust Clearance

Posted Salary Range
USD $20.30 - USD $26.50 /Hr.

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