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Call Listener Jobs in Riverside, CA (NOW HIRING)

Mechanics Bank

Care Center Representative

Irvine, CA · On-site

$20 - $31.83/hr

Care Center Representative (Call Center Representative) Mechanics Bank is currently searching for a ... Use questioning and listening skills that support effective telephone communication. Identify and ...

CaptionCall

Installer/Trainer Full Time

Riverside, CA · On-site

$13.08 - $21.83/hr

... service call Additional Benefits: * Mileage Reimbursement * Tablet Provided * Phone Provided ... Ability to effectively communicate in English through reading, writing, speaking, and listening

CaptionCall

Installer/Trainer Full Time

Riverside, CA

$27K - $45K/yr

... service call Additional Benefits: * Mileage Reimbursement * Tablet Provided * Phone Provided ... Ability to effectively communicate in English through reading, writing, speaking, and listening

Mechanics Bank

Care Center Representative

Irvine, CA · On-site

$20 - $31.83/hr

Mechanics Bank is currently searching for a full time Care Center Representative (Call Center ... Use questioning and listening skills that support effective telephone communication. Identify and ...

Mechanics Bank

Care Center Representative

Irvine, CA · On-site

$20 - $31.83/hr

Mechanics Bank is currently searching for a full time Care Center Representative (Call Center ... Use questioning and listening skills that support effective telephone communication. Identify and ...

Mechanics Bank

Care Center Representative

Irvine, CA · On-site

$20 - $31.83/hr

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative ... Use questioning and listening skills that support effective telephone communication. Identify and ...

Mechanics Bank

Care Center Representative

Irvine, CA · On-site

$20 - $31.83/hr

Mechanics Bank is currently searching for a full time Care Center Representative (Call Center ... Use questioning and listening skills that support effective telephone communication. Identify and ...

Mechanics Bank

Care Center Representative

Irvine, CA

$20 - $31.83/hr

Mechanics Bank is currently searching for a full-time Care Center Representative (Call Center ... Use questioning and listening skills that support effective telephone communication. Identify and ...

Mechanics Bank

Care Center Representative

Irvine, CA

$20 - $31.83/hr

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative ... Use questioning and listening skills that support effective telephone communication. Identify and ...

Third Party CS

Customer Service Representative

Claremont, CA · On-site

$15.75 - $21.50/hr

Must be willing to listen, learn, and resolve any customer inquiry. Customer Service Job Duties and ... Able to schedule call back and appoints to resolve customer needs Requirements * Previous ...

Third Party CS

Customer Service Representative

Orange, CA · On-site

$17 - $23.25/hr

Must be willing to listen, learn, and resolve any customer inquiry. Customer Service Job Duties and ... Able to schedule call back and appoints to resolve customer needs Requirements * Previous ...

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All JobsCall Listener JobsCall Listener Jobs in Riverside, CA

Call Listener information

See Riverside, CA salary details

$11

$18

$26

How much do call listener jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for call listener in Riverside, CA is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $20.05 per hour, depending on experience, location, and employer.

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Riverside, CA? For Call Listener jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Riverside, CA look for? The top searched job categories for Call Listener jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Call Listener jobs? Cities near Riverside, CA with the most Call Listener job openings:
Call Listener jobs near you
Call Center Customer Service Representative

Call Center Customer Service Representative

Hays

Rancho Cucamonga, CA • On-site

$15.75 - $20.25/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Work Requirements

  • Fully remote position
  • Must have:
  • High-speed wired internet – private and secure connection
  • Dedicated workspace with minimal interruptions
  • Smartphone
  • Camera must be on during training and team meetings


Training & Work Schedule

Training:

  • Fully virtual (camera must be on)
  • Duration: 3 weeks
  • Start time: 9:00 AM Eastern Time Zone

Post-Training Schedule:

  • Shifts typically start between 8:00 AM and 9:30 AM Eastern Time
  • Shift end times range between 4:30 PM and 6:00 PM Eastern Time
  • Flexibility is required, as schedules may change based on business needs
  • Additional hours may be required as needed


Job Description

We are seeking customer-focused professionals to handle inbound calls and provide support related to the Statement of Health process and application status inquiries. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities

  • Handle incoming calls and provide accurate information to customers
  • Assist customers with the Statement of Health process and application status
  • Navigate multiple electronic systems efficiently while servicing customers
  • Deliver a high level of customer service to strengthen relationships with clients and MetLife
  • Maintain professionalism and quality in all customer interactions

Required Skills

  • Ability to learn quickly and develop knowledge of company products and processes
  • Excellent verbal and written communication skills
  • Strong telephone etiquette and customer service skills
  • Active listening skills with the ability to clearly articulate information
  • Ability to work in a fast-paced, dynamic environment
  • Strong organizational and multitasking abilities
  • Ability to manage stress effectively
  • Proficiency in using multiple computer systems and technology resources
  • Ability to follow job aids, instructions, and guidelines consistently
  • Team-oriented mindset with a focus on service excellence


Apply