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Remote Call Center Assistant Jobs in Riverside, CA

loanDepot

Remote Mortgage Loan Officer

Irvine, CA · Remote

$12 - $18.17/hr

... our call center agents to recommend loan solutions in accordance with lending guidelines and ... Remote will be considered on a case-by-case basis. * NMLS SAFE ACT compliant, holding5 or more ...

loanDepot

Remote Mortgage Loan Officer

Irvine, CA · Remote

... our call center agents to recommend loan solutions in accordance with lending guidelines and ... Remote will be considered on a case-by-case basis. * NMLS SAFE ACT compliant, holding 5 or more ...

loanDepot

Remote Mortgage Loan Officer

Irvine, CA · Remote

$12 - $18.17/hr

... our call center agents to recommend loan solutions in accordance with lending guidelines and ... Remote will be considered on a case-by-case basis. * NMLS SAFE ACT compliant, holding 5 or more ...

Mazda Motor Corporation

Technical Specialist

Irvine, CA · On-site +1

Call Center / Dealer Support - 60% * Assist Mazda dealers with a variety of inquiries, including ... Last job profile review date is greater than 18 months We support Remote work in the following ...

loanDepot

Mortgage Loan Officer

Irvine, CA · On-site +1

$12 - $18.17/hr

... our call center agents to recommend loan solutions in accordance with lending guidelines and ... Remote will be considered on a case-by-case basis. * NMLS SAFE ACT compliant, holding5 or more ...

loanDepot

Mortgage Loan Officer

Irvine, CA · On-site +1

... our call center agents to recommend loan solutions in accordance with lending guidelines and ... Remote will be considered on a case-by-case basis. * NMLS SAFE ACT compliant, holding 5 or more ...

loanDepot

Mortgage Loan Officer

Irvine, CA · On-site +1

$12 - $18.17/hr

... our call center agents to recommend loan solutions in accordance with lending guidelines and ... Remote will be considered on a case-by-case basis. * NMLS SAFE ACT compliant, holding 5 or more ...

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All JobsRemote Call Center Assistant JobsRemote Call Center Assistant Jobs in Riverside, CA

Remote Call Center Assistant information

See Riverside, CA salary details

$12

$25

$35

How much do remote call center assistant jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for remote call center assistant in Riverside, CA is $25.45, according to ZipRecruiter salary data. Most workers in this role earn between $21.30 and $28.61 per hour, depending on experience, location, and employer.

What is the difference between Remote Call Center Assistant vs Customer Service Representative?

AspectRemote Call Center AssistantCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentRemote, home-based call center settingRemote or on-site customer service centers
Industry UsageCommon in call centers across various industriesWidespread in retail, telecom, and service sectors
Job FocusHandling inbound/outbound calls, scheduling, data entryAssisting customers, resolving issues, providing product info

Both roles involve customer interaction and require good communication skills. The Remote Call Center Assistant typically focuses on call handling and administrative tasks in a remote setting, while the Customer Service Representative may have a broader role in assisting customers across various channels. Both jobs are essential in customer support and often share similar credentials and work environments.

What are the most commonly searched types of Remote Call Center jobs in Riverside, CA? The most popular types of Remote Call Center jobs in Riverside, CA are:
What are popular job titles related to Remote Call Center Assistant jobs in Riverside, CA? For Remote Call Center Assistant jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Assistant jobs in Riverside, CA look for? The top searched job categories for Remote Call Center Assistant jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Remote Call Center Assistant jobs? Cities near Riverside, CA with the most Remote Call Center Assistant job openings:
Remote Call Center Assistant jobs near you
CCSB Call Center Representative I

CCSB Call Center Representative I

Western Growers

Irvine, CA • On-site, Remote

$38K - $48K/yr

Other

Posted 25 days ago

Job description

If you're looking for a career that provides affordable health benefit solutions to the people who support some of the most vital industries, we're looking for you.
At Pinnacle Claims Management, we are an innovative third-party administrator (TPA) that provides a full-suite of comprehensive and customized health benefits administration services for self-funded companies, including health management and wellness solutions, and pharmacy benefit management. As part of the Western Growers Family of Companies, we are committed to providing our employees with everything they need to succeed and grow. We know that taking care of our clients starts with taking care of our employees.
As a keystone of our philosophy, we recognize that every person on our team comes to us with a unique background, history and story that adds strength to our organization. Additionally, employees are encouraged to recognize that there isn't a work life and a home life, there is one life. This recognition throughout the organization emphasizes the value of finding a healthy and happy balance in every employee's life. One way this is realized for employees of Pinnacle Claims Management is flexible work arrangements with work-from-home, in-office or hybrid options.
With competitive compensation packages, premier investment support, enriching personal development and more, we strive for our employees' job satisfaction and success.

Compensation: $38,625.60- $48,750 with a rich benefits package that includes profit-sharing.
Job Description Summary
Position reports directly to the Supervisor, Pinnacle Small Business Call Center (CCSB). This position provides consultative telephonic and web-based assistance to Agents, Certified Enrollment Counselors, Qualified Health Plans (QHP), federal and state agencies and other stakeholders in Health Benefit Exchange administration. The incumbent will provide customer service support to clients by instructing them on correct eligibility management procedures and troubleshoot application issues and concerns.
Qualifications
  • High School diploma or GED and one (1) to three (3) years of experience in customer service within a call center environment, preferably within a technical support role.
  • Experience in the healthcare industry especially with a health benefits company or a federal, state benefit program a plus.
  • Knowledge of Health Benefits Exchange (HBEX), eligibility requirements and the application and enrollment processes preferred.
  • Strong written and verbal communication skills. including a very clear and concise speaking voice, and active listening.
  • Demonstrated skills in time management and team building.
  • Strong ability to research and resolve technical issues and/or client problems as they arise with minimal direction.
  • Knowledge of government regulations, federal, state, and local health benefit programs preferred.
  • Ability to retain and apply knowledge of the various operations of the organization, products, and services, in order to provide excellent customer service support
  • Ability to learn new software and navigate multiple systems at once. Must have strong knowledge of Customer Relationship Management (CRM) software.
  • Ability to adapt to a constantly changing environment.
  • Basic computer experience and keyboarding skills.
  • Bilingual in Spanish, Chinese, Korean, and Vietnamese is a plus.
  • Internet access provided by a cable or fiber provider with 40 MB download and 10 MB upload speeds.
  • Home router with wired Ethernet (wireless connections and hotspots are not permitted).
  • A designated room for your office or steps taken to protect company information (e.g., facing computer towards wall, etc.)
  • A functioning smoke detector, fire extinguisher, and first aid kit on site.
Duties And Responsibilities
Customer Advocate
  • Foster and build working relationships with Agents, Certified Enrollment Counselors, federal and state agency contacts.
  • Must become the subject matter expert for PCMI, State Provided Programs and HealthCare.Gov.
  • Serve as a representative of the Agent by displaying professionalism, knowledge, and discretion in all interactions with other members of the Agent's community and their customers.
  • Adhere to the call center Quality Guidelines to ensure the best phone support to our callers.
Call Center Support
  • Be a key contributor to meeting our contractual obligations to PCMI.
  • Meet and maintain all of the department service metrics and performance objectives.
  • Thoroughly document information, activities and changes in the database and inquiry outcomes for accurate tracking and analysis.
  • Provide telephonic and web-based outreach to provide informational support to assist with all aspects of the application process within the Covered California systems from sign up to termination.
  • Identify, initiate, and implement at least one process improvement and/or innovation annually.
Other
  • Utilize all capabilities to satisfy one mission- to enhance the competitiveness and profitability of our members. Do everything possible to help members succeed by being curious and striving to understand what others are trying to achieve, planning, and executing work helpfully and collaboratively. Be willing to adjust efforts to ensure that work and attitude are helpful to others, be self-accountable, create a positive impact, and be diligent in delivering results.
  • Maintain internet speed of 40 MB download and 10 MB upload and router with wired Ethernet.
  • Maintain a HIPAA-compliant workstation and utilize appropriate security techniques to ensure HIPAA-required protection of all confidential/protected client data.
  • Maintain and service safety equipment (e.g., smoke detector, fire extinguisher, first aid kit).
  • All other duties as assigned
Physical Demands/Work Environment
The physical demands and work environment described here represent those that an employee must meet to successfully perform this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate with others. The employee frequently is required to move around the office. The employee is often required to use tools, objects, and controls. This noise level in the work environment is usually moderate.
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