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Bank Call Center Jobs in Riverside, CA (NOW HIRING)

Bank of America

Operations Consultant

Riverside, CA · On-site

$59K - $96K/yr

At Bank of America, we are guided by a common purpose to help make financial lives better through ... Call Center (RI1530) Pay and benefits information Pay range $59,700.00 - $96,300.00 annualized ...

loanDepot

VP, Contact Center Technology

Irvine, CA

$148K - $190K/yr

... Call Resolution (FCR). * Re-evaluates success metrics and governance mechanisms to determine ... Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers ...

loanDepot

VP, Contact Center Technology

Irvine, CA

$147K - $189K/yr

... Call Resolution (FCR). * Re-evaluates success metrics and governance mechanisms to determine ... Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers ...

loanDepot

VP, Contact Center Technology

Irvine, CA · On-site

$148K - $190K/yr

... Call Resolution (FCR). * Re-evaluates success metrics and governance mechanisms to determine ... Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers ...

loanDepot

VP, Contact Center Technology

Irvine, CA · On-site

$147K - $189K/yr

... Call Resolution (FCR). * Re-evaluates success metrics and governance mechanisms to determine ... Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers ...

loanDepot

VP, Contact Center Technology

Irvine, CA · On-site

$148K - $190K/yr

... Call Resolution (FCR). * Re-evaluates success metrics and governance mechanisms to determine ... Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers ...

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All JobsBank Call Center JobsBank Call Center Jobs in Riverside, CA

Bank Call Center information

See Riverside, CA salary details

$11

$18

$26

How much do bank call center jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for bank call center in Riverside, CA is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $20.05 per hour, depending on experience, location, and employer.

What is the difference between Bank Call Center vs Bank Customer Service Representative?

AspectBank Call CenterBank Customer Service Representative
CredentialsHigh school diploma; some roles may require banking certificationsHigh school diploma; banking certifications optional
Work EnvironmentCall center setting, primarily phone-basedBranch or office, in-person and phone interactions
Employer & Industry UsageBanking institutions, call centersBank branches, customer service departments
Common Search & ComparisonYesYes

The main difference is that Bank Call Center roles focus on handling customer inquiries via phone in a call center environment, while Bank Customer Service Representatives often work directly in branches or offices, providing in-person and phone support. Both roles require similar credentials but differ mainly in work setting and daily tasks.

What Are the Qualifications to Get a Bank Call Center Job?

The qualifications that you need to start a career in a bank call center include excellent customer service skills, knowledge of bank products and procedures, and a high school diploma or GED certificate. Employers may prefer applicants with a finance-related degree or applicants who have completed finance courses in college. Other requirements may depend on the responsibilities of your job. A call center supervisor may need management experience or a degree in business administration or management. Employers may also require new call center workers to undergo customer service training before they work independently.

What are some common challenges faced by employees in a bank call center, and how are they typically addressed?

Employees in a bank call center often encounter high call volumes, dealing with a diverse range of customer inquiries and sometimes handling frustrated or upset callers. To address these challenges, most centers provide thorough training on communication, conflict resolution, and the bank's products and services. Regular team meetings and support from supervisors help staff stay updated on procedures and provide a forum to share best practices. Additionally, many banks offer wellness programs and encourage taking scheduled breaks to help manage stress and maintain a positive work-life balance.

What are the key skills and qualifications needed to thrive as a Bank Call Center Representative, and why are they important?

To thrive as a Bank Call Center Representative, you need strong customer service skills, basic financial knowledge, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and secure data handling protocols is important. Excellent communication, patience, and problem-solving abilities set top performers apart in handling diverse customer needs. These skills ensure representatives can efficiently resolve customer inquiries, protect sensitive information, and maintain high satisfaction in a fast-paced environment.

What are bank call center jobs?

Bank call center jobs involve assisting customers over the phone with their banking needs, such as answering account inquiries, resolving issues, processing transactions, and providing information about products and services. Employees in these roles are typically responsible for delivering excellent customer service, handling complaints, and ensuring customer satisfaction. They may also help with fraud prevention and guide customers through digital banking tools. Strong communication skills, problem-solving abilities, and knowledge of banking policies are important for success in this job.
More about Bank Call Center jobs
What are popular job titles related to Bank Call Center jobs in Riverside, CA? For Bank Call Center jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Bank Call Center jobs in Riverside, CA look for? The top searched job categories for Bank Call Center jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Bank Call Center jobs? Cities near Riverside, CA with the most Bank Call Center job openings:
Bank Call Center jobs near you
Infographic showing various Bank Call Center job openings in Riverside, CA as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 17% Part Time, and 1% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $38,869 per year, or $18.7 per hour.
Business Banking Relationship Manager II (City of Industry)

Business Banking Relationship Manager II (City of Industry)

Fifth Third Bank

City Of Industry, CA • On-site

Full-time

Re-posted 7 days ago

Fifth Third Bank rating

7.5

Company rating: 7.5 out of 10

Based on 113 frontline employees who took The Breakroom Quiz

92nd of 149 rated banks

Job description

Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
Responsible for business development, relationship management and client experience of companies with annual gross sales of at least $2MM and generally less than $10MM. Assist the business owner in achieving their financial goals by providing smart financial solutions for both personal and business needs. Serve as a trusted advisor for these businesses; collaborate with a team of product partners utilizing the One Bank Sales Cycle to understand the clients'/prospects holistic business needs. Through such collaboration, develop revenue growth by identifying needs and providing needs based solutions and services to the client. Services would include loans, deposits, treasury management, and all other applicable banking services. Position may be located in Financial Center.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES & RESPONSIBILITIES:
  • Prospect for new clients by utilizing referral sources, existing clients, financial centers and centers of influence.
  • Work with product partners (Affiliate- Retail IE, WMA, TMO, etc. and Bancorp- Vantiv, Paycor, etc.) to analyze, evaluate and develop a tailored relationship strategy for each client or prospect.
  • Attend community and/or specific industry forums, conferences and/or meetings in order to broaden relationship networks, referral sources and continually deepen knowledge of trends, practices, services and the competitive landscape.
  • Effectively retain and grow long term profitable "Lead" client relationships.
  • Cross-sell all applicable 5/3 products and services to an existing portfolio of business customers and their owners/senior management with the ultimate goal of being clients' lead or primary bank.
  • Responsible for planning and conducting relationship strategy and relationship review meetings with product partners.
  • Coordinate all client-facing activities including credit support and other product partners.
  • Conduct thorough effective pre-call planning, One Bank Consultative Sales approach and prompt post call follow up.
  • Utilize the Bank's Customer Relationship Management (CRM) system for client activity tracking, call reports and pipeline management.
  • Partner with Portfolio Managers and Credit Officers (Business Loan Center and Central Credit Utility) on credit requests and adhere to established Portfolio Management guidelines.
  • Achieve credit standards and metrics in regard to asset quality, credit administration (matured/renewals, financial statement documents, covenant data integrity, matured notes and document exception) and RAROC.
  • Monitor, on an ongoing basis, information concerning customer financial performance, condition, and industry trends to determine that any credit exposure is at an acceptable risk, and priced accordingly.
  • Complete administrative responsibilities in a timely manner.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
  • Bachelor's degree required or equivalent work experience.
  • Minimum of 3 years sales experience; minimum of 3 years managing business banking or commercial relationships preferred.
  • Formalized credit training or equivalent credit risk experience required. Underwriting experience preferred.
  • Proven ability to build new and existing client business and provide a positive client experience.
  • Strong business acumen, to include detailed analysis, review of financial statements and knowledge in advanced accounting principles.
  • Thorough knowledge of Commercial & Treasury Management services as well as alternative lending and financing options.
  • Ability to assess client needs, drivers of profitability, and corporate/personal life cycle optimizing financial solutions.
  • Uses effective problem solving and analytical skills with ability to handle and prioritize multiple tasks.
  • Demonstrates strong verbal and written communication skills, with particular emphasis on experience in face-to-face negotiations and group presentations.
  • Champions the Bancorp vision and core-values through personal actions and leadership influence to promote high-performing work groups. Proven ability to work in a team-based sales environment.
  • Must be proficient in all Microsoft Office software; familiarity with prospecting and CRM sales tools preferred.
  • Regional /local travel.

WORKING CONDITIONS:
  • Normal office environment with little exposure to dust, noise, temperature and the like.
  • Extended viewing of CRT screen.
  • Frequent travel possible depending on assignment.
  • Microsoft Certifications a plus.

Business Banking Relationship Manager II (City of Industry)
Total Base Pay Range 71,100.00 - 145,900.00 USD Annual
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION -- City of Industry, California 91746
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

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About Fifth Third Bank

Sourced by ZipRecruiter

Fifth Third Bank, National Association established in 1858, is a diversified financial services company headquartered in Cincinnati, Ohio. Fifth Third is among the largest money managers in the Midwest. It operates four main businesses: Commercial Banking, Branch Banking, Consumer Lending, and Wealth & Asset Management.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Cincinnati, OH, US

Year founded

1858

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