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Bank Call Center Representative Jobs in California

Bath Planet

Call Center Representative

San Leandro, CA · On-site

$17.75 - $22.25/hr

Position: Part-Time Call Center Representative Location: In-office - Oakland, CA (near Alameda, CA) Schedule: The schedule for this position includes day shifts as well as weekends and weekday ...

Bath Planet

Call Center Representative

San Leandro, CA · On-site

$17.75 - $22.25/hr

Join our team of Exceptional Customer Success Representatives! We're looking for an energetic, professional Call Center Representative to join our growing remodeling company! If you thrive in a fast ...

Bath Planet

Call Center Representative

Oakland, CA · On-site

$17.75 - $22.25/hr

Join our team of Exceptional Customer Success Representatives! We're looking for an energetic, professional Call Center Representative to join our growing remodeling company! If you thrive in a fast ...

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All JobsBank Call Center Representative JobsBank Call Center Representative Jobs in California

Bank Call Center Representative information

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$10

$17

$24

How much do bank call center representative jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for bank call center representative in California is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

What is a bank call center representative?

Bank Call Center Representatives are customer service professionals who handle inquiries, transactions, and problem resolution for bank customers over the phone or through digital communication channels. They assist with tasks such as account information, transaction issues, card activations, and resolving complaints. These representatives are trained to follow banking regulations and provide accurate, timely assistance to ensure customer satisfaction. Their role is crucial in maintaining a positive relationship between the bank and its customers.

What are some common challenges faced by bank call center representatives and how are they typically addressed?

Bank Call Center Representatives often encounter high call volumes and must handle a variety of customer inquiries, from basic account questions to more complex issues like fraud or transaction disputes. Balancing efficiency with providing accurate and empathetic service can be challenging, especially during peak periods. Most banks support representatives with robust training, clear escalation procedures, and teamwork, allowing agents to collaborate or refer challenging cases to specialized departments. Regular feedback and coaching sessions also help representatives continuously improve their skills and manage stress effectively.

What are the key skills and qualifications needed to thrive as a bank call center representative, and why are they important?

To thrive as a Bank Call Center Representative, you need strong communication skills, basic banking knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and secure data handling tools is often required. Exceptional problem-solving abilities, patience, and the ability to remain calm under pressure help representatives provide excellent customer service. These skills and qualities are crucial for efficiently resolving customer inquiries, maintaining client satisfaction, and upholding the bank's reputation.

How is it to work as a bank call center representative?

Working as a bank call center representative involves handling customer inquiries, resolving issues, and providing information about banking products and services. The role typically requires strong communication skills, patience, and familiarity with banking software, often performed in a fast-paced environment with shift schedules. It can be a good entry-level position with opportunities for advancement in customer service or banking careers.

What are popular job titles related to Bank Call Center Representative jobs in California?

For Bank Call Center Representative jobs in California, the most frequently searched job titles are:

What job categories do people searching Bank Call Center Representative jobs in California look for?

The top searched job categories for Bank Call Center Representative jobs in California are:

What cities in California are hiring for Bank Call Center Representative jobs?

Cities in California with the most Bank Call Center Representative job openings:

Bank Call Center Representative jobs near you
Infographic showing various Bank Call Center Representative job openings in California as of August 2026, with employment types broken down into 57% Full Time, and 43% Part Time. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $36,769 per year, or $17.7 per hour.

Call Center Representative

CommonWealth Central Credit Union

San Jose, CA • On-site

$24.25 - $30.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Call Center Representative
At CommonWealth, we serve the financial needs of more than 40,000 people who live or work in Santa Clara County. We are seeking candidates who share our value and commitment to building stronger communities through financial health – one member at a time. In addition to a competitive base salary, our compensation package includes:
  • 13 paid holidays
  • 17 days of Paid Time Off (PTO) during first year of employment
  • Up to 2% discounts on loans--including first mortgages*
  • 401(k) Plan with Company Match
  • Medical, dental, vision insurance
  • Long-term disability insurance
  • Life insurance
  • Voluntary insurance
  • Employee assistance program
  • Financial Wellness benefits and resources
  • Tuition reimbursement and more
We are currently accepting applications for a full-time Call Center Representative at our San Jose Corporate Office.
As a Call Center Representative, your major responsibilities will include:
  • Provide compassionate guidance to help our members enhance their financial well-being.
  • Assist members and potential members with their telephone requests; answer questions about products and services; resolve problems that are within authority to resolve such as review deposits made through remote delivery channels for release of funds; refer problems that are beyond authority to supervisor, along with recommendations.
  • Assist members with all transactions, including opening accounts, loan payments, cash advances, and payments by phone in a timely manner while providing compassionate, courteous and accurate service.
  • Provide technical support for all inquiries associated with current and future online services (i.e online banking, bill payment).
  • Research and resolve plastic card problems. Review transactions and fraud alerts.
Our ideal candidate will have at least six months to two years of similar or related experience. Exceptional customer service skills are required, as well as excellent listening and telephone skills. Outstanding verbal communication skills required. A professional appearance and demeanor are required. Prior experience working in a credit union or bank strongly preferred.
Pay Range: $24.25/hour - $30.25/hour; based on skills and experience.

For immediate consideration, apply today!
CommonWealth is an Equal Opportunity Employer

Compensation details: 24.25-30.25 Hourly Wage


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