Apple Chat Support Jobs in California (NOW HIRING)

At Apple, we strive to make great products that empower people and improve their lives. We believe Generative AI has the potential to unlock new experiences that were never possible before, and are looking for talented software engineers to realize that mission by expanding the capabilities of Apple products and platforms. We are looking for a proficient, observational, and analytical engineer to screen incoming issues and implement tooling to support our engineering team and help scale a rapidly growing team. In this role, you’ll be a key contributor during all stages of software development. This is an opportunity to work in an extremely talented team. Learning and building of skill-sets is highly encouraged. This role has the opportunity to grow in many directions.
Description
As a screening & integration engineer on the Generative AI Experiences Software team, you will review and triage incoming bugs, analyze logs and help determine priority of issues. You will be expected to identify potential trends in incoming bugs and escalate to cross-functional team members. You will also be responsible for integrating our software with the broader operating system, and will gain encyclopedic knowledge of our area of focus and bugs in our components. We are looking for someone with excellent communication skills, because of the high level of interaction with the engineering teams, management, other organizations within Apple. The ideal candidate will be highly technical, detail-oriented, creative, motivated, and focused on achieving results.
As a team member your primary responsibilities are:
* Support developers for triage and analysis of issues
* Work with others to complete analysis, evaluations and design alternatives and to implement process improvements
* Collaborate on tools that support and automate processes for screening issues in our software
* Maintain branching for software repositories
* Maintain documentation of features for team
* Monitor communications in screening chat rooms
* Run reviews for development teams to keep issues moving through our system
* Escalate appropriately issues found in screening to development engineers
Preferred Qualifications
Experience with Xcode and Apple internal development practices
BS CS/CE/EE or equivalent experience
Minimum Qualifications
Passionate and inquisitive, and seek to solve everyday problems in innovative ways (e.g. process efficiency and automation)
Passion for debugging and problem solving
Strong software engineering and development life cycle knowledge
Advanced experience with version control systems, specifically git
Experience in programming or scripting (ie. Bash, Shell or Python).
Comfortable with rapid development cycles
Ability to handle multiple tasks and prioritize work accordingly
Excellent communication skills
Track record of being proactive, self-motivated, detail-oriented, and well organized
Basic understanding of macOS and iOS
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $150,400 and $277,600, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.