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Apple Chat Support Jobs in California (NOW HIRING)

LA28

Associate, IT Support Technician

Los Angeles, CA · On-site

$23.25 - $31.75/hr

... voice, or chat solutions. * Diagnose problems requiring physical interaction with end-user ... In-depth knowledge of Microsoft and Apple software to address employees with their day-to-day ...

iHerb.com

IT Support Specialist I

Moreno Valley, CA · On-site

Address incoming incidents and requests from end-users via a ticket management system, chat, in ... Image, test, install and set up application programs on user endpoints (Microsoft, Apple, and ...

iHerb.com

IT Support Specialist I

Perris, CA · On-site

Address incoming incidents and requests from end-users via a ticket management system, chat, in ... Image, test, install and set up application programs on user endpoints (Microsoft, Apple, and ...

LA28 (Web)

Associate, IT Support Technician

Los Angeles, CA · On-site

$23.25 - $31.75/hr

... voice, or chat solutions. * Diagnose problems requiring physical interaction with end-user ... In-depth knowledge of Microsoft and Apple software to address employees with their day-to-day ...

8x8

IT Support Specialist I

Perris, CA · On-site

Address incoming incidents and requests from end-users via a ticket management system, chat, in ... Image, test, install and set up application programs on user endpoints (Microsoft, Apple, and ...

8x8

IT Support Specialist I

Perris, CA · On-site

Address incoming incidents and requests from end-users via a ticket management system, chat, in ... Image, test, install and set up application programs on user endpoints (Microsoft, Apple, and ...

iHerb, LLC

IT Support Specialist I

Perris, CA · On-site

... chat, in-person, and e-mail in a courteous and professional manner. • Perform daily routine ... Apple, and Google). • Install equipment, peripherals, and devices supporting business operations ...

Pear

Backend Engineer - Known

San Francisco, CA · On-site

Integrate and manage third-party services (OpenAI/Anthropic LLMs, Google/Apple Pay, reservation ... Architect WebRTC signaling and media server infrastructure to support voice/video chat between ...

Praxis, Inc.

Backend Engineer - Known

San Francisco, CA · On-site

$150 - $190/hr

Integrate and manage third-party services (OpenAI/Anthropic LLMs, Google/Apple Pay, reservation ... Architect WebRTC signaling and media server infrastructure to support voice/video chat between ...

Redwood Trust Inc

Sr. Service Desk Engineer

Irvine, CA · On-site

$100K - $130K/yr

... chat, and in person. * Troubleshoot and resolve hardware, software, network, printing, remote ... Experience supporting both Apple iOS and Android mobile devices. * Working knowledge of identity ...

Redwood Trust Inc

Sr. Service Desk Engineer

Irvine, CA · On-site

$100K - $130K/yr

... chat, and in person. * Troubleshoot and resolve hardware, software, network, printing, remote ... Experience supporting both Apple iOS and Android mobile devices. * Working knowledge of identity ...

Redwood Trust, Inc.

Sr. Service Desk Engineer

Irvine, CA · On-site

$100 - $130/hr

... chat, and in person. * Troubleshoot and resolve hardware, software, network, printing, remote ... Experience supporting both Apple iOS and Android mobile devices. * Working knowledge of identity ...

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All JobsApple Chat Support JobsApple Chat Support Jobs in California

Apple Chat Support information

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How much do apple chat support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for apple chat support in California is $25.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.98 per hour, depending on experience, location, and employer.

What is an Apple Chat Support?

An Apple Chat Support job involves assisting customers with inquiries, troubleshooting technical issues, and providing support for Apple products and services through online chat. Support advisors help customers resolve problems, offer product recommendations, and guide them through troubleshooting steps. This role requires strong communication skills, problem-solving abilities, and knowledge of Apple products. Chat support agents typically work remotely or in Apple support centers, ensuring customers receive timely and effective assistance.

What skills and qualifications are needed for Apple Chat Support?

To thrive as an Apple Chat Support representative, you need strong problem-solving abilities, excellent written communication skills, and a basic understanding of Apple products and systems, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) tools, live chat platforms, and possibly Apple’s internal troubleshooting resources is typically expected. High emotional intelligence, patience, and a customer-focused attitude set top performers apart in this role. These skills ensure fast, clear, and empathetic support for customers, leading to high satisfaction and efficient issue resolution.

What are the most common challenges faced by Apple Chat Support representatives, and how can they be addressed?

Apple Chat Support representatives often face challenges such as managing multiple customer inquiries simultaneously, troubleshooting unfamiliar technical issues, and maintaining composure with frustrated users. To address these, Apple provides thorough training and easy access to internal knowledge bases and escalation channels. Representatives benefit from staying organized and asking clarifying questions to ensure they fully understand customer concerns. Collaborating with team leads and peers is also encouraged, allowing faster problem-solving and professional growth. By leveraging available resources and fostering strong communication within the team, most challenges can be effectively managed.

Does Apple offer chat support?

Apple Chat Support is available for customers seeking technical assistance and product support. Apple employs trained support agents who provide assistance through live chat on their official website, often requiring users to have an Apple ID and be connected to the internet. This service is part of Apple's customer support options alongside phone and in-store support.

How to become an Apple Chat Support agent?

To become an Apple Chat Support agent, candidates typically need customer service experience, strong communication skills, and familiarity with Apple products and services. Apple often requires applicants to complete an online application, pass a skills assessment, and undergo training before starting the role, which may involve working flexible hours including evenings and weekends.

What are popular job titles related to Apple Chat Support jobs in California?

For Apple Chat Support jobs in California, the most frequently searched job titles are:

What job categories do people searching Apple Chat Support jobs in California look for?

The top searched job categories for Apple Chat Support jobs in California are:

What cities in California are hiring for Apple Chat Support jobs?

Cities in California with the most Apple Chat Support job openings:

Apple Chat Support jobs near you
Infographic showing various Apple Chat Support job openings in California as of August 2026, with employment types broken down into 78% Full Time, 11% Part Time, and 11% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $53,470 per year, or $25.7 per hour.

Associate, IT Support Technician

LA28

Los Angeles, CA • On-site

$23.25 - $31.75/hr

Full-time

Re-posted 5 days ago

Job description

LA28 does not provide relocation assistance.
LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. We are on a singular mission to create an Olympic and Paralympic Games that celebrate all that this city and country have to offer, delivering an unparalleled experience for athletes, fans, partners and our community.
The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles' third time hosting an Olympic Games and first time welcoming the Paralympic Games. This presents the unique and exciting opportunity to celebrate our legacy with the Games and push the Olympic and Paralympic Movements forward, writing a new chapter of Games history in Los Angeles.
Putting on an Olympic and Paralympic Games is a team sport. To build a Games unlike any the world has seen before, we need the best team in place-a team full of diverse perspectives, experiences and expertise. We are guided by the following set of values and behaviors-optimism, integrity, excellence, inclusion, co-creation and boldness-and look forward to hearing about how your past experiences align with them.
Associate, IT Support Technician
Reporting to the Sr. Manager, Service desk Lead, this role will provide Helpdesk tier I-III support for LA28 employees while proactively maintaining the organization's computer hardware, software, telephone, and AV systems ensuring highest levels of customer satisfaction executing project, plans and tasks as assigned as part of the IT team.
Key Responsibilities
  • Develop and maintain formal helpdesk operating procedures for consistency and productivity; communicate changes and update procedures collaboratively with Service Desk Management.
  • Provide independent support including installing, diagnosing, repairing, maintaining, and upgrading computer hardware and equipment to ensure optimal workstation and network performance, and security compliance
  • Respond to critical outages and/or requests by developing proactive solutions to help maintain a stable and secure operation
  • Provide remote support to end-users on hardware, software, and network related problems, questions, and use using video, voice, or chat solutions.
  • Diagnose problems requiring physical interaction with end-user; facilitate the resolution of technology issues; walk the user through key steps.
  • Manage the repair of laptops, desktops, and other hardware, software, and AV by utilizing outsourced vendor support.
  • Implement methodologies to improve first call resolution, manage stakeholder perceptions, and build strong internal relationships.
  • Identify appropriate technology, processes and other resources with team to maximize helpdesk effectiveness.
  • Monitor, respond, and resolve trouble tickets in the IT Service Management tool; ensure problem ownership and promote end-user satisfaction.
  • Draft documentation to grow employee self service and technical competency across the organization
  • Escalate tickets as necessary; track activities of technical support specialists to whom tickets were assigned.
  • Contributes to the Onboarding/Termination process of employees by deploying and personalizing computer systems, email accounts, network credentials, and remote access, as well as removal of all privileges as directed by the HR department.
  • Provide onsite tech support for special events and remote offices.
Background & Requirements:
  • 3+ years of experience providing Helpdesk tier I-III support
  • Microsoft or equivalent IT certifications and an understanding of ITIL are a plus.
  • Genuinely enjoy customer service-oriented support, possess knowledge across a wide range of technical topics, and thrive on finding solutions to technical issues in a fast-paced environment.
  • Strong working knowledge of ServiceNow for incident and problem management.
  • Technical knowledge of Identity Management (Azure Active Directory), Office 365, Cloud Based Phone Systems, experience with enterprise mobility management and mobile device management.
  • In-depth knowledge of Microsoft and Apple software to address employees with their day-to-day support needs.
  • Hands on knowledge of the procedures used in the installation, modification maintenance and repair of IT hardware and software.
  • Ability to troubleshoot Audio Visual systems, and experience with video conferencing software (Teams and Zoom), as well as Meeting Room equipment.
  • Hands on experience in administering and implementing SaaS solutions.
  • Experience supporting enterprise email and/or data migrations.
  • Strong facilitation, training and troubleshooting skills.
  • Strong attention to detail and highly organized.
  • Well-developed analytical and problem-solving skills.
  • Have in-depth knowledge of available products and solutions to address any request to empower user with competitive technical advantage.
  • Ability to patiently and efficiently perform in a fast-paced environment and handle and manage multiple workloads, priorities and deadlines.
  • Possess personal drive to start a project and see it through to completion.
  • Excellent interpersonal skills including the ability to work with individuals at all levels in the organization and strong relationship building abilities.
  • Ability to effectively communicate technical issues to non-technical people.
  • Must be self-motivated, possess a sense of urgency and demonstrate critical thinking skills.

Physical Requirements and Working Conditions:
  • Available to work onsite in our Downtown Los Angeles-based office.
  • The majority of work will be conducted in an office setting, requiring extended periods of time using computers, phones, and other office equipment.
  • The LA28 office is an open floorplan working environment; employees must be able to work efficiently in an open cubicle environment.
  • Hours of work may vary, including evenings, weekends, and holidays, especially during peak event periods.
  • Perform other duties as required; the role will evolve over time and may include operational responsibilities during the Olympic and Paralympic Games.
Expectations:
  • Self-starter with experience in defining tasks, seeking feedback, and evolving work where applicable
  • Ability to work effectively in a close team environment
  • Proven ability of building good interpersonal relationships with people across the organization, while balancing assertiveness and setting expectations with diplomacy
  • A collaborative mindset: someone who prioritizes the team and fosters a culture of high performance without ego
  • Ability to implement and manage change effectively
  • A civic-minded attitude; experience and/or interest in working for a non-profit
  • An excitement for the committee's mission of building the best Olympic and Paralympic Games, while thinking differently all along the way

The annual base salary range for this position is $70,500.00 - $82,000.00. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28's operational business needs and applicable law.
LA28 does not provide relocation assistance.
LA28 is committed to fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. LA28 will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and all applicable laws. We strive to build a team that is inclusive and encourage qualified candidates of all backgrounds, perspectives, and identities to apply. We assess applications based on relevant skills, education, and experience a candidate can add to our team.

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