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Dialer Monitor Jobs (NOW HIRING)

DCM Services LLC

Call Center Dialing Administrator

$58K - $72K/yr

Regular use of a computer, multiple monitors, and telephony/dialer systems is required. Occasional extended hours may be needed during peak campaign periods or system updates. Reliable internet ...

TT MARKETING LLC

Technical Operations Assistant

Bend, OR · On-site

$65K - $75K/yr

You'll administer platforms like our cloud dialer (JustCall), catch and fix bugs before they cost ... Monitor for performance degradation -- build and watch reports on key operational metrics (lead ...

TT MARKETING LLC

Technical Operations Assistant

Bend, OR · On-site

$65K - $75K/yr

You'll administer platforms like our cloud dialer (JustCall), catch and fix bugs before they cost ... Monitor for performance degradation -- build and watch reports on key operational metrics (lead ...

Appiness Inc.

Genesys Architect

Plano, TX · On-site

Contact center, Genesys Cloud, Genesys Interactive Intelligence, Auto Dialer, IVR, and/or VoIP ... monitoring and responsibility for compliance with state and federal regulations and laws as they ...

Marmon

Director - Collections & Recovery

Westlake, OH · Hybrid

Monitor portfolio performance trends and proactively adjust tactics, staffing, dialer strategy, and outreach channels. * Review KPI dashboards (e.g., roll rates, PTP kept, DPD trends, liquidation ...

loanDepot

Sr Telephony Systems Engineer

Irvine, CA · On-site

$80 - $110/hr

Monitors and troubleshoots the outbound campaign dialer and paces dialing in alignment with available resources at the contact center level. This includes campaign max lines available, leads ...

Selene Holdings

Sr. Telephony Analyst

Dallas, TX · On-site

$87K - $115K/yr

Dialer Strategy & Campaign Management * Develop and manage daily, weekly, and monthly dialer outreach strategies, campaigns, priorities, and schedules. * Configure and monitor campaign execution to ...

Selene Holdings

Sr. Telephony Analyst

Dallas, TX · On-site

$87K - $115K/yr

Dialer Strategy & Campaign Management * Develop and manage daily, weekly, and monthly dialer outreach strategies, campaigns, priorities, and schedules. * Configure and monitor campaign execution to ...

SWBC

AP Support Report Specialist

San Antonio, TX · On-site

Utilize dialer and omni-channel reporting tools to monitor service level, response time, and productivity metrics, report adherence, or performance variances to stakeholders. * Prepare, reconcile ...

SWBC

AP Support Report Specialist

San Antonio, TX · On-site

Utilize dialer and omni-channel reporting tools to monitor service level, response time, and productivity metrics, report adherence, or performance variances to stakeholders. * Prepare, reconcile ...

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Dialer Monitor information

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$11K

$34.8K

$38.5K

How much do dialer monitor jobs pay per year?

As of Sep 6, 2026, the average yearly pay for dialer monitor in the United States is $34,753.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,000.00 and $37,500.00 per year, depending on experience, location, and employer.

What is a dialer monitor?

A Dialer Monitor is responsible for overseeing and managing an outbound dialing system in a call center. They ensure compliance with dialing regulations, monitor call performance, and adjust settings to optimize efficiency. Their role involves tracking metrics, troubleshooting technical issues, and assisting agents with connectivity or system-related concerns. Effective Dialer Monitors help maximize productivity while maintaining call quality and adherence to company policies.

What are the typical responsibilities of a dialer monitor during a workday?

A Dialer Monitor’s primary responsibilities include overseeing outbound dialing systems to maximize agent productivity and campaign results, monitoring call flows, and ensuring compliance with calling regulations. They often adjust calling strategies in real time, generate performance reports, and address any technical issues affecting the dialing platform. Collaborating closely with call center agents, supervisors, and quality assurance teams is also common. This role is crucial for maintaining efficient call operations, hitting performance targets, and ensuring customers receive a consistent experience.

What are the key skills and qualifications needed to thrive in the dialer monitor position, and why are they important?

To excel as a Dialer Monitor, candidates generally need strong analytical abilities, attention to detail, and prior experience in a call center or customer service environment. Familiarity with outbound dialing systems (such as Predictive, Preview, or Power Dialers), call monitoring software, and CRM tools is highly beneficial. Excellent communication, problem-solving skills, and the ability to work both independently and as part of a team can help individuals stand out in this role. These abilities are vital for optimizing call campaigns, maintaining compliance standards, and ensuring efficient operations.

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What states have the most Dialer Monitor jobs?

States with the most job openings for Dialer Monitor jobs include:

What job categories do people searching Dialer Monitor jobs look for?

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Dialer Monitor jobs near you
Infographic showing various Dialer Monitor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 12% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $34,753 per year, or $16.7 per hour.

Call Center Dialing Administrator

DCM Services LLC

Remote

$58K - $72K/yr

Full-time

Posted 17 days ago

Job description

About Us
DCM Services is a specialty accounts receivable management company known for our compassionate, compliance-first approach to a niche most collection agencies avoid: working with the accounts of deceased consumers on behalf of creditors nationwide. For over two decades, we've built a reputation for treating grieving families with empathy while helping our clients responsibly recover outstanding balances. Our success is built on a culture that values integrity, precision, and doing the right thing - even when it's the harder path. We invest in the people and technology behind our operations so our team can do their best work every day.
About the Role
We're looking for a Call Center Dialing Admin to own the day-to-day setup, configuration, and administration of our outbound calling campaigns and queues on the FACS and LiveVox dialing platforms. This is a hands-on, technical operations role - you'll be the go-to person building and maintaining queues, managing dispositions and pacing settings, keeping systems running cleanly, and troubleshooting issues in real time. You'll also support our VP of Operational Strategy by pulling data, running Microsoft Access queries, and producing reporting on inventory and campaign performance.
If you're detail-oriented, comfortable working directly inside dialer administration screens, and confident troubleshooting configuration issues under time pressure, we'd love to hear from you.
Requirements
What You'll Do
Dialer & Queue Administration - FACS and LiveVox
  • Build, configure, and modify calling queues and campaigns in both FACS and LiveVox daily to meet staffing capacity and operational deadlines.
  • Set and maintain call dispositions, attempt scheduling parameters, pacing, routing, and queue sequencing rules.
  • Monitor active campaigns throughout the day and make real-time adjustments to priority, pacing, and routing to keep agents utilized and queues running smoothly.
  • Serve as the first point of contact for queue and campaign configuration issues, troubleshooting directly within FACS and LiveVox and escalating to IT or the vendor when needed.
  • Apply basic MUMPS configuration changes within FACS to support queue setup, strategy adjustments, and routine troubleshooting.
  • Ensure all campaign configurations comply with FDCPA requirements and internal calling policies; partner with compliance on configuration reviews.

Inventory Coverage
  • Review account inventory regularly to confirm proper distribution and assignment across active campaigns.
  • Identify unworked, under-contacted, or stale inventory and load or reassign it into active queues.
  • Flag inventory or coverage anomalies to the VP of Operational Strategy.

Reporting Support
  • Pull and compile campaign and inventory data using Microsoft Access queries.
  • Build straightforward Excel reports (pivot tables, charts) summarizing contact rates, right-party contacts, and other core dialing metrics.
  • Provide data pulls and historical trend exports to support forecasting and revenue analysis.
  • Assist the Business Intelligence team with data validation when updating Power BI reports tied to dialer operations.
What You'll Bring
Required
  • 2+ years of hands-on experience administering FACS, LiveVox, or a comparable outbound dialer/campaign management platform.
  • Proficiency writing and running basic queries in Microsoft Access.
  • Solid working knowledge of Microsoft Excel (pivot tables, basic charting).
  • Understanding of core outbound contact center metrics: contact rate, right-party contact rate, penetration, and conversion.
  • Strong attention to detail and ability to manage multiple live campaigns and support tickets simultaneously.
  • Comfortable being the go-to person for real-time dialer troubleshooting and configuration fixes.

Preferred
  • Experience with SQL or other database query tools in addition to Microsoft Access.
  • Familiarity with FDCPA compliance requirements for outbound collections calling.
  • Background in collections, financial services, or another high-volume outbound call center environment.
  • Exposure to Power BI reporting.
  • Associate's degree or equivalent hands-on experience; Bachelor's degree a plus but not required.
Work Environment
This is primarily a sedentary role performed in an office or remote environment. Regular use of a computer, multiple monitors, and telephony/dialer systems is required. Occasional extended hours may be needed during peak campaign periods or system updates. Reliable internet access is required for remote work arrangements.
#DCMHP1
Salary Description
$58,000 to $72,000 annually

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