ZipRecruiter

Log In

1

Dialer Monitor Jobs (NOW HIRING)

loanDepot

Sr Telephony Systems Engineer

Irvine, CA · On-site

$73K - $110K/yr

Monitors and troubleshoots the outbound campaign dialer and paces dialing in alignment with available resources at the contact center level. This includes campaign max lines available, leads ...

Selene Holdings

Sr. Telephony Analyst

Dallas, TX · On-site

$87K - $115K/yr

Dialer Strategy & Campaign Management * Develop and manage daily, weekly, and monthly dialer outreach strategies, campaigns, priorities, and schedules. * Configure and monitor campaign execution to ...

Mayo Clinic

$112K - $164K/yr

Daily call list loading, consistent monitoring of intra-day dialer and agent activity, as well as campaign reporting. Monitor performance, daily data integration, validity of output, and coordinate ...

loanDepot

Sr Telephony Systems Engineer

Irvine, CA · On-site

$80K - $110K/yr

Monitors and troubleshoots the outbound campaign dialer and paces dialing in alignment with available resources at the contact center level. This includes campaign max lines available, leads ...

loanDepot

Sr Telephony Systems Engineer

Irvine, CA · On-site

Monitors and troubleshoots the outbound campaign dialer and paces dialing in alignment with available resources at the contact center level. This includes campaign max lines available, leads ...

Krest Global Solutions

AWS Connect Engineer

Dallas, TX · On-site

$50 - $55/hr

Enable voice/chat/email channels and manage outbound dialer. Develop Lambda functions and integrate ... Perform testing/debugging, optimize performance, and support UAT/monitoring. Required Skills 5+ ...

loanDepot

Sr Telephony Systems Engineer

Irvine, CA

$80K - $110K/yr

Monitors and troubleshoots the outbound campaign dialer and paces dialing in alignment with available resources at the contact center level. This includes campaign max lines available, leads ...

ARO International

Corporate IT Support

Kansas City, KS · On-site

$20.75 - $28.50/hr

... dialer and run data centric reports. Attention to detail is very important since we support ... Will learn to start and monitor daily production jobs * Enjoy problem solving * Self starter, able ...

State of Washington

L&I REVENUE AGENT 1

Olympia, WA · On-site

$49K - $66K/yr

Monitors payment agreements and takes appropriate action if the customer defaults * Locates ... Experience using an automated dialer system * Experience using Avaya, POM and/or Syntelate ...

ASM Research

Customer Service and Support Manager 1

... dialer logic is functioning, and call attempts are completed per SLA. * Oversee care advocates and Health Resource Specialists (HRSs) scheduling, leave planning, and queue monitoring to maintain ...

TechVirtue LLC

29

Atlanta, GA · On-site

Set up an event-driven architecture to process inbound dialer data (fraud events) leveraging ... Deploy and manage resources using CI/CD pipelines Continuously monitor and optimize performance ...

ARO International

Corporate IT Support

Kansas City, MO

$21 - $28.75/hr

... dialer and run data centric reports. Attention to detail is very important since we support ... Will learn to start and monitor daily production jobs * Enjoy problem solving * Self starter, able ...

Apex Operating Systems

Regional Sales Manager

San Diego, CA · Remote

$1.0K - $4.0K/day

Dialer, conversations, tasks, and analytics all in one elegant app they can run from a showing, not ... Apex is continuously monitoring the ads AND the funnels they point to, and changing BOTH on its own ...

next page

Showing results 1-20

All JobsDialer Monitor Jobs

Dialer Monitor information

See salary details

$11K

$34.8K

$38.5K

How much do dialer monitor jobs pay per year?

As of Jul 3, 2026, the average yearly pay for dialer monitor in the United States is $34,753.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,000.00 and $37,500.00 per year, depending on experience, location, and employer.

What is a Dialer Monitor job?

A Dialer Monitor is responsible for overseeing and managing an outbound dialing system in a call center. They ensure compliance with dialing regulations, monitor call performance, and adjust settings to optimize efficiency. Their role involves tracking metrics, troubleshooting technical issues, and assisting agents with connectivity or system-related concerns. Effective Dialer Monitors help maximize productivity while maintaining call quality and adherence to company policies.

What are the typical responsibilities of a Dialer Monitor during a workday?

A Dialer Monitor’s primary responsibilities include overseeing outbound dialing systems to maximize agent productivity and campaign results, monitoring call flows, and ensuring compliance with calling regulations. They often adjust calling strategies in real time, generate performance reports, and address any technical issues affecting the dialing platform. Collaborating closely with call center agents, supervisors, and quality assurance teams is also common. This role is crucial for maintaining efficient call operations, hitting performance targets, and ensuring customers receive a consistent experience.

What are the key skills and qualifications needed to thrive in the Dialer Monitor position, and why are they important?

To excel as a Dialer Monitor, candidates generally need strong analytical abilities, attention to detail, and prior experience in a call center or customer service environment. Familiarity with outbound dialing systems (such as Predictive, Preview, or Power Dialers), call monitoring software, and CRM tools is highly beneficial. Excellent communication, problem-solving skills, and the ability to work both independently and as part of a team can help individuals stand out in this role. These abilities are vital for optimizing call campaigns, maintaining compliance standards, and ensuring efficient operations.

More about Dialer Monitor jobs
What states have the most Dialer Monitor jobs? States with the most job openings for Dialer Monitor jobs include:
What job categories do people searching Dialer Monitor jobs look for? The top searched job categories for Dialer Monitor jobs are:
Dialer Monitor jobs near you
Infographic showing various Dialer Monitor job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 25% In-person, and 75% Remote job distribution, with an average salary of $34,753 per year, or $16.7 per hour.
Sr Telephony Systems Engineer

Sr Telephony Systems Engineer

loanDepot

Irvine, CA • On-site

$73K - $110K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 18 days ago

loanDepot rating

8.2

Company rating: 8.2 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

Description
Position at loanDepot
Position Summary:
Responsible for the day-to-day operation, support, and configuration of the corporate VoIP telephony systems and their related subsystems. Plans, designs, implements and documents changes to existing systems to meet business requirements. Ensures maximum up time of systems by proactively monitoring performance and adjusting as needed. Works directly with all departments and senior management to ascertain and implement changes quickly in order to meet the changing needs of the company.
Responsibilities:
  • Monitors the various systems related to the telephones to ensure optimum performance and maximum up time.
  • Provides level 3 support for user issues that level 1 and level 2 cannot handle.
  • Configures and maintains the auto dialer to ensure maximum dialing with minimum abandoned calls.
  • Monitors and troubleshoots the outbound campaign dialer and paces dialing in alignment with available resources at the contact center level. This includes campaign max lines available, leads ingestion to dial, scheduled callbacks and associated callback cadence.
  • Configures the Interactive Voice Response (IVR).
  • Troubleshoots telco carrier issues, ports telephone numbers from one carrier to the VoIP cloud, builds new toll-free number call flows and opens trouble cases with carrier support as needed.
  • Configures and maintains the Automatic Call Distribution (ACD) to ensure proper delivery of all calls to the appropriate agent. Build ACD groups, agents, call flows. Assigns the various ACD licenses and proactively monitors the available license pool to ensure enough are available to sustain projected company growth. This includes ACD Reporting, both real-time and historical, as well as SMS, Chat, chatbot, email routing and various omni-channel contact center capabilities.
  • Configures cloud VoIP with new users, workgroups, skills, etc. as required by the business.
  • Configure shared fax mailboxes, assist in API configurations, and understand the VoIP user interface at an expert level.
  • All the above is accomplished within established SLA's, KPI's and Change Control Board processes and procedures.
  • May assist in on-call schedule from time to time. Carries a personal cell phone to be available for after-hours emergencies.
  • Assigns the various ACD licenses and proactively monitors the available license pool to ensure enough are available to sustain projected company growth.

Requirements:
  • Good working knowledge of SQL, APIs, and databases.
  • Intermediate knowledge of networking protocols including DNS, DHCP, VPNs, WAN/LAN TCP/IP.
  • Ability to troubleshoot issues on a live production system.
  • Ability to organize and prioritize work schedules on a short-term and long-term basis.
  • Ability to deal with complex difficult problems involving multiple facets and variables in non-standardized situations.
  • Ability to work with little to no supervision while performing duties.
  • Bachelor's Degree preferred, or minimum of five (5) + years' experience working in an IT/telecommunications role.
  • Experience in the Mortgage industry preferred.
  • Contact center, Genesys Cloud, Genesys Interactive Intelligence, Auto Dialer, IVR, and/or VoIP experience preferred.

Why work for #teamloanDepot:
  • Competitive compensation package based on experience, skillset and overall fit for #TeamloanDepot.
  • Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
  • Work with other passionate, purposeful, and customer-centric people.
  • Extensive internal growth and professional development opportunities including tuition reimbursement.
  • Comprehensive benefits package including Medical/Dental/Vision.
  • Wellness program to support both mental and physical health.
  • Generous paid time off for both exempt and non-exempt positions.

About loanDepot:
loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.
Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this role is between $73,000 and $110,000. Your base pay will depend on multiple individualized factors, including your job-related knowledge/skills, qualifications, experience, and market location.
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

What loanDepot employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply