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Manager Fedex Call Center Jobs (NOW HIRING)

thryvlgbt

Call Center Manager

Atlanta, GA

Call Center We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will be responsible for managing and leading a team of call ...

MTM LLC

Call Center Manager

Miami, FL

The Director of Call Center will oversee the entire call center operation, managing a team of sales agents responsible for generating new business and driving sales over the phone. You'll be ...

NextDeavor Inc.

Call Center Manager

Omaha, NE · On-site

$100K - $130K/yr

Call Center Manager Full-time Omaha, NE, US Exclusive confidential search -- details shared with qualified applicants. Become a Key Player as a Call Center Manager You will lead and scale a fully ...

ReFocus Eye Health

Call Center Manager

Waterbury, CT · On-site

Description Reporting to the Director of Patient Access, the Manager, Call Center Operations directs the operations of the call center for a multi-state practice and serves as a critical component of ...

TransCore

Call Center Manager

NJ · On-site

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role ...

TransCore

Call Center Manager

Union, NJ · On-site

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role ...

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How much do manager fedex call center jobs pay per year?

As of Jun 8, 2026, the average yearly pay for manager fedex call center in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What are some typical challenges faced by a Manager in a FedEx Call Center and how can they be addressed?

Managers in a FedEx Call Center often encounter challenges such as maintaining high employee engagement, managing high call volumes during peak periods, and ensuring consistent service quality. These challenges can be addressed by fostering a supportive team culture, implementing ongoing training programs, and leveraging performance metrics to identify areas for improvement. Additionally, effective communication and regular feedback sessions help address employee concerns and promote a collaborative environment, which is key to delivering excellent customer service.

Who is the head of customer service at FedEx?

The head of customer service at FedEx is typically the Vice President of Customer Service or a similar senior leadership role within the company's customer service division. This individual oversees customer support operations, ensuring service quality and customer satisfaction across FedEx's global network.

What does a Manager at a FedEx Call Center do?

A Manager at a FedEx Call Center oversees the daily operations of the customer service team, ensuring that customer inquiries and issues are handled efficiently and professionally. Their responsibilities include supervising staff, monitoring performance metrics, implementing training and development programs, and addressing escalated customer concerns. They also work to improve processes, maintain high customer satisfaction, and ensure compliance with company policies and industry regulations.

What are the key skills and qualifications needed to thrive as a Manager at a FedEx Call Center, and why are they important?

To thrive as a Manager at a FedEx Call Center, you need leadership abilities, experience in customer service management, and typically a bachelor's degree in business or a related field. Familiarity with call center software, workforce management tools, and performance analytics systems is important. Strong communication, problem-solving, and motivational skills help in managing teams and resolving escalated issues effectively. These skills and qualities are crucial to ensure operational efficiency, high customer satisfaction, and a positive team environment.
More about Manager Fedex Call Center jobs
What cities are hiring for Manager Fedex Call Center jobs? Cities with the most Manager Fedex Call Center job openings:
What are the most commonly searched types of Fedex Call Center jobs? The most popular types of Fedex Call Center jobs are:
What states have the most Manager Fedex Call Center jobs? States with the most job openings for Manager Fedex Call Center jobs include:
What job categories do people searching Manager Fedex Call Center jobs look for? The top searched job categories for Manager Fedex Call Center jobs are:
Manager Fedex Call Center jobs near you
Infographic showing various Manager Fedex Call Center job openings in the United States as of May 2026, with employment types broken down into 5% Locum Tenens, 1% Internship, 7% As Needed, 5% Full Time, 71% Part Time, and 11% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.

Contact Center Representative (Call Center)

Fedex Employee Credit Association

Memphis, TN

$14.75 - $18.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Looking for a career in the financial industry? We are hiring immediately! Full-time with benefits!

FedEx Employees Credit Association (est. 1974) is a not-for-profit federal credit union which seeks to be the first-choice provider of financial solutions to FedEx employees, retirees, and their families, enabling our members to secure their financial future and realize their dreams.

 

FECA has a caring team of employees, deeply invested in the communities it serves. FECA offers competitive compensation and benefits (medical, dental, vision, life, AD&D, short-term disability, EAP, 401k with company match, profit-sharing, discounts on financial products and services, paid vacation and personal days, and paid time for volunteering) as well as extensive professional development opportunities including on-site educational and leadership development programs.

 

With over half a billion dollars in assets and more than 100,000 members, FECA has branches in Memphis, TN; Los Angeles, CA; Indianapolis, IN; Pittsburgh, PA; Harrison, AR; and Fort Worth, TX. FECA’s corporate offices are in Memphis, TN. For more information, visit fecca.com.

Title: Contact Center Representative (Call Center)

Reports To: Contact Center Manager, Member Services

Schedule: Various between 8:30 a.m. - 5:30 p.m., Monday - Friday

Location: Nonconnah

FLSA Status: Non-Exempt


Provide members (we call our customers “members”) and other individuals with personalized support through all channels of communications: telephone, email, voicemail, online chat, web, and other digital media.
Normal Duties and Responsibilities:
1. Provide assistance with membership eligibility requirements, account inquiries and requests, servicing for credit debit cards, loan payments and other member needs.
2. Identify cross sell opportunities for new and existing members with services and products that best matches the members’ needs and qualifications.
3. Utilizing a "member centric" approach, determine individual member’s financial needs and recommend the appropriate products and services in order to improve the member’s financial lives.
4. Effectively answer questions by listening, collecting data, securing answers and reporting results in order to assist members in solving accounts related issues.
5. Assist with Live Chat, as needed.
6. Participate in and contribute to FedEx Employees Credit Association’s Bank Secrecy Act compliance.
7. Maintain an excellent understanding and commitment to the Quality Assurance Program and FedEx Employees Credit Association’s products and services.
8. Encourage team work within the organization by supporting each other.
9. Follow our internal CARE Standards for service as it relates to members and co-workers.
10. Perform all other duties and responsibilities as assigned.


1. Some college preferred.

2. Experience in a Contact Center or financial institution a plus.

3. Demonstrated ability to investigate and solve complex problems.

4. Must be accurate, detailed oriented, organized and possess excellent time management skills.

5. Strong interpersonal, verbal and written communication skills along with basic math skills.

6. Proficiency in Microsoft Office programs to include but not limited to Outlook, Word and Excel

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