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Manager Fedex Call Center Jobs in Michigan (NOW HIRING)

Air Comfort, Inc

Call Center Manager

Grand Rapids, MI · On-site

$55 - $75/hr

As a Call Center Manager at Atrium Home Services, you will play a pivotal role in overseeing the daily operations of our customer service department. Your responsibilities will include monitoring ...

Global Channel Management

Call Center Rep

Melvindale, MI · On-site

$14.75 - $18.50/hr

About the job Call Center Rep Call Center Rep needs 2+ years experience Call Center requires: * Excel (Sheet or formula) * DVI(Software for job lookup/ordering) * Incoming/outgoing calls * High ...

Air Conditioning Contractor

Call Center Agent

Clinton, MI · On-site

$17 - $21/hr

The incumbent also assists the Call Center Manager in achieving the applicable sections of the corporate strategic plan. Benefits * Paid Training * Careers Advancement Opportunities * Competitive ...

Air Conditioning Contractors of America

$17 - $21/hr

The incumbent also assists the Call Center Manager in achieving the applicable sections of the corporate strategic plan. Benefits * Paid Training * Careers Advancement Opportunities * Competitive ...

Lascko Services

Call Center Representative

Muskegon, MI

$17 - $20/hr

As a Call Center Representative, you will be the primary point of contact for clients, managing inquiries, resolving issues, and ensuring a seamless client experience. Key Responsibilities: - Serve ...

Refloor

Call Center Representative

Troy, MI · On-site

$15 - $18.75/hr

Call Center Representative Are you a people person who loves connecting with others and helping ... Entering call details and outcomes into our CRM system * Helping our team hit goals by identifying ...

Pinnacle GI Partners

Call Center Agent

Rochester Hills, MI · On-site

$13.75 - $18.25/hr

Call Center Receptionist Pinnacle GI Partners values the satisfaction of our employees as the ... Keeps manager updated when unusual situations arise while scheduling patients * Make copies of all ...

Ascensus

Call Center Representative

Detroit, MI · On-site

$19/hr

All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any ...

New

Michigan Legacy Credit Union

Call Center Rep

Warren, MI · On-site

$15 - $18.75/hr

Call Center Manager Department : Call Center Job Group : Non-Exempt Direct Reports : None Provide information and member support concerning the credit union and its products. Offer our members ...

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Manager Fedex Call Center information

What does a manager at a FedEx call center do?

A Manager at a FedEx Call Center oversees the daily operations of the customer service team, ensuring that customer inquiries and issues are handled efficiently and professionally. Their responsibilities include supervising staff, monitoring performance metrics, implementing training and development programs, and addressing escalated customer concerns. They also work to improve processes, maintain high customer satisfaction, and ensure compliance with company policies and industry regulations.

What are the key skills and qualifications needed to thrive as a manager at a FedEx call center?

To thrive as a Manager at a FedEx Call Center, you need leadership abilities, experience in customer service management, and typically a bachelor's degree in business or a related field. Familiarity with call center software, workforce management tools, and performance analytics systems is important. Strong communication, problem-solving, and motivational skills help in managing teams and resolving escalated issues effectively. These skills and qualities are crucial to ensure operational efficiency, high customer satisfaction, and a positive team environment.

What are some typical challenges faced by a manager at a FedEx call center and how can they be addressed?

Managers in a FedEx Call Center often encounter challenges such as maintaining high employee engagement, managing high call volumes during peak periods, and ensuring consistent service quality. These challenges can be addressed by fostering a supportive team culture, implementing ongoing training programs, and leveraging performance metrics to identify areas for improvement. Additionally, effective communication and regular feedback sessions help address employee concerns and promote a collaborative environment, which is key to delivering excellent customer service.

Do you need a degree to be a manager at FedEx Call Center?

A degree is not strictly required to become a manager at a FedEx call center, but relevant experience in customer service, leadership, and operations is typically preferred. Strong communication skills and knowledge of call center software can also be important for the role.

Does FedEx have a call center?

FedEx operates call centers to handle customer service, shipping inquiries, and support for its clients. As a Manager at a FedEx call center, overseeing daily operations and ensuring quality service are key responsibilities. These centers typically require strong communication skills and knowledge of FedEx services.

What are popular job titles related to Manager Fedex Call Center jobs in Michigan?

For Manager Fedex Call Center jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Manager Fedex Call Center jobs in Michigan look for?

The top searched job categories for Manager Fedex Call Center jobs in Michigan are:

What cities in Michigan are hiring for Manager Fedex Call Center jobs?

Cities in Michigan with the most Manager Fedex Call Center job openings:

Manager Fedex Call Center jobs near you
Infographic showing various Manager Fedex Call Center job openings in Michigan as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, 2% Contract, and 1% Nights. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Call Center Manager

Luxury Bath Technologies

Port Huron, MI • On-site

$50 - $70/hr

Other

Re-posted 23 days ago

Job description

Call Center Manager – Port Huron, MI
Join a Growing Leader in Bath Remodeling & Accessibility Solutions

At Mobility Remodelers, we’re redefining what bath remodeling means—bringing stylish, affordable, and low-maintenance solutions to homeowners, businesses, and individuals with accessibility needs. Born from a desire to raise industry standards, we’ve earned a reputation for unmatched quality and workmanship across our full line of acrylic bath and shower systems.

We’re currently seeking an experienced Call Center Manager to lead our inside sales and scheduling team in Port Huron, MI. This is a key leadership role where you’ll help drive our continued growth, develop a high-performing team, and ensure outstanding service and efficiency in every customer interaction.

What You’ll Do:

  • Oversee daily call center operations, ensuring smooth scheduling and high-quality customer interactions

  • Recruit, hire, train, and coach a team of Call Center Representatives

  • Manage inbound and outbound calls with a focus on service and sales

  • Coordinate with our sales team to optimize appointment setting and territory coverage

  • Monitor performance metrics and drive results to meet weekly and monthly targets

  • Handle escalated customer issues with professionalism and poise

What We’re Looking For:

  • Proven leadership experience in a call center or customer service environment

  • Strong communication, problem-solving, and organizational skills

  • Ability to thrive in a fast-paced setting and lead by example

  • Proficiency with CRM and scheduling tools

  • Availability to work evenings and weekends as needed

Why Join Us?

We offer a competitive salary plus performance-based bonuses, along with the opportunity to make a meaningful impact in a growing company with a mission-driven culture.

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