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Fedex Call Center Jobs (NOW HIRING)

Performance Food Group

Customer Service Rep

Rice, MN · On-site

$21 - $22/hr

Will Call orders * Intercompany order processing * Riskconnect * FedEx processing * Attend training ... Preferred Qualifications Preferred Qualifications 1 - 2 years customer service, call center and ...

Performance Food Group

Customer Service Rep

Rice, MN · On-site

$21 - $22/hr

Will Call orders * Intercompany order processing * Riskconnect * FedEx processing * Attend training ... Preferred Qualifications Preferred Qualifications 1 - 2 years customer service, call center and ...

National Dentex

Customer Service Representative

Manchester, NH

$15.50 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Schedule FedEx pickups when necessary and check FedEx tracking for individual offices * Submit new ... Minimum 5 years of experience in a dental environment or call center Hazardous Materials or ...

24 Seven Inc.

Customer Service Representative

Gardena, CA

$12 - $18/hr

  • Medical

  • Retirement

... FedEx worldship experience in a work environment Experience with loyalty programs in a work ... Passion for Customer Service Customer Service Experience in a retail or call center environment ...

24 Seven Inc.

Customer Service Representative

Gardena, CA · On-site

$12 - $18/hr

  • Medical

  • Retirement

... FedEx worldship experience in a work environment Experience with loyalty programs in a work ... Passion for Customer Service Customer Service Experience in a retail or call center environment ...

NDX

Customer Service Representative

Manchester, NH · On-site

$15.50 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Schedule FedEx pickups when necessary and check FedEx tracking for individual offices * Submit new ... Minimum 5 years of experience in a dental environment or call center Hazardous Materials or ...

NDX

Customer Service Representative

Manchester, NH · On-site

$15.50 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Schedule FedEx pickups when necessary and check FedEx tracking for individual offices * Submit new ... Minimum 5 years of experience in a dental environment or call center Hazardous Materials or ...

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Fedex Call Center information

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How much do fedex call center jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for fedex call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a FedEx call center?

A FedEx Call Center job involves assisting customers with shipping inquiries, package tracking, delivery issues, and other FedEx services over the phone or through online support. Employees handle customer concerns, provide solutions, and ensure a positive service experience. Strong communication skills, problem-solving abilities, and knowledge of FedEx policies are essential for success in this role.

What are the key skills and qualifications needed to thrive in the FedEx call center position, and why are they important?

To thrive as a FedEx Call Center representative, strong communication skills, problem-solving abilities, and customer service experience are essential qualifications. Familiarity with call center software, ticketing systems, and basic computer proficiency is typically required, while training is often provided for FedEx-specific systems. Outstanding soft skills include patience, active listening, and the ability to remain calm under pressure. These skills are crucial for efficiently resolving customer inquiries, maintaining satisfaction, and ensuring service standards are met.

What types of issues do FedEx call center representatives commonly handle, and how is the workload managed?

FedEx Call Center representatives regularly assist customers with package tracking, delivery inquiries, billing questions, and handling service complaints or escalations. The workload is structured with set shifts and team support, including access to a knowledge base and guidance from supervisors to manage call volumes effectively. Representatives often collaborate with other departments, such as dispatch or claims, to resolve more complex issues. This dynamic environment provides opportunities to develop problem-solving skills and build teamwork, making the role both challenging and rewarding for those who enjoy helping others and thrive in a fast-paced setting.

Does Fedex call center have a call center?

A FedEx call center is a facility where customer service representatives handle inquiries, tracking, and support for FedEx shipments. These call centers are staffed with agents trained to use specific communication tools and may operate during standard business hours or 24/7 depending on the location and service needs.
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What are the most commonly searched types of Fedex Call Center jobs?

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What states have the most Fedex Call Center jobs?

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Fedex Call Center jobs near you
Infographic showing various Fedex Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Customer Service Representative - Call Center

PeopleShare Inc

Cherry Hill, NJ • On-site

$19 - $21/hr

Other

Posted 12 days ago

Job description

Peopleshare has an opening with a beauty/makeup client for a Customer Service Representative in Runnemede, NJ. Candidates must have previous Customer Service Representative experience within a call center environment to be considered.
Title: Customer Service Representative
Location: Runnemede, NJ 08078
Duration: 3 month contract-to-hire
Schedule: Monday-Friday, 8:00 AM - 5:00 PM
Pay: $19-21/hr
The customer service representative is responsible for providing effective customer service for internal and external customers. Using excellent knowledge of our company's products and programs as well as communicating effectively with team members within the Customer Service Representative.
Responsibilities

  • Provide accurate information to process any incoming calls for a customer placing an order in a call center atmosphere.
  • Update any customer changes associated with the account name, address, deliveries or shipping.
  • Work directly with the credit/ billing department answer questions or concerns regarding the customer's billing inquiries.
  • Assist the customer with any UPS/FedEx shipping/tracking question or concerns
  • Assist customers with any returns or order discrepancies.
  • Record details and inform your manager of customers 'concerns regarding any shipping discrepancies lost/missing or damaged items.
  • Provide customers with information about product knowledge, current promotions or inventory updates.
Required skills:
  • Teamwork
  • Informing Other
  • Process Improvement
  • Problem Solving
  • People Skills: Phone Skills
  • Verbal Communication
  • Excellent communication and interpersonal skills
  • Strong problem-solving and decision-making abilities
  • Ability to manage multiple priorities and meet deadlines
  • Deep understanding of company products and services
  • Establish and monitor production standards and adherence with policies
  • Identifying root causes of customer problems and implementing solutions.
  • Collaborating with other departments to resolve cross-functional customer issues
Essential job functions and responsibilities:
  • Sales order entry
  • Listening
  • Multi-tasking
  • Documentation skills
  • Possess general knowledge of an office environment and tasks associated with such.
  • Computer Proficiency with MS Excel/Word, Outlook,
  • Must possess exceptional written and verbal communication skills.
  • Able to strike the appropriate balance between advocating for the customer and Ethos wellbeing. Works for win-win outcomes.
  • Responsive and consistently follow-up with internal and external customers and keep promises.
PeopleShare logo

About PeopleShare

Sourced by ZipRecruiter

Whether you’re a job seeker or a hiring manager, we have the experience, expertise and resources to provide hiring solutions that work for you. We specialize in temporary, temp-to-hire, and direct hire staffing roles in the clerical, financial and light industrial sectors. PeopleShare connects employers and temporary employees who hit the ground running on day one.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Collegeville, PA, US

Year founded

2005

Social media

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