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Fedex Call Center Jobs (NOW HIRING)

Keystone Collects

Customer Service Specialist

Lebanon, PA

$16.75 - $22/hr

... FedEx drop offs, to ensure timely processing of payments and essential documents. Secondary Responsibilities: * Engage with taxpayers via the phone and support the call center. * Accurately and ...

Performance Food Group

Customer Service Rep

Rice, MN · On-site

$21 - $22/hr

Will Call orders * Intercompany order processing * Riskconnect * FedEx processing * Attend training ... Preferred Qualifications Preferred Qualifications 1 - 2 years customer service, call center and ...

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How much do fedex call center jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for fedex call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a FedEx Call Center job?

A FedEx Call Center job involves assisting customers with shipping inquiries, package tracking, delivery issues, and other FedEx services over the phone or through online support. Employees handle customer concerns, provide solutions, and ensure a positive service experience. Strong communication skills, problem-solving abilities, and knowledge of FedEx policies are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Fedex Call Center position, and why are they important?

To thrive as a FedEx Call Center representative, strong communication skills, problem-solving abilities, and customer service experience are essential qualifications. Familiarity with call center software, ticketing systems, and basic computer proficiency is typically required, while training is often provided for FedEx-specific systems. Outstanding soft skills include patience, active listening, and the ability to remain calm under pressure. These skills are crucial for efficiently resolving customer inquiries, maintaining satisfaction, and ensuring service standards are met.

What types of issues do FedEx Call Center representatives commonly handle, and how is the workload managed?

FedEx Call Center representatives regularly assist customers with package tracking, delivery inquiries, billing questions, and handling service complaints or escalations. The workload is structured with set shifts and team support, including access to a knowledge base and guidance from supervisors to manage call volumes effectively. Representatives often collaborate with other departments, such as dispatch or claims, to resolve more complex issues. This dynamic environment provides opportunities to develop problem-solving skills and build teamwork, making the role both challenging and rewarding for those who enjoy helping others and thrive in a fast-paced setting.

More about Fedex Call Center jobs
What cities are hiring for Fedex Call Center jobs? Cities with the most Fedex Call Center job openings:
What are the most commonly searched types of Fedex Call Center jobs? The most popular types of Fedex Call Center jobs are:
What states have the most Fedex Call Center jobs? States with the most job openings for Fedex Call Center jobs include:
What job categories do people searching Fedex Call Center jobs look for? The top searched job categories for Fedex Call Center jobs are:
Fedex Call Center jobs near you
Infographic showing various Fedex Call Center job openings in the United States as of May 2026, with employment types broken down into 50% Full Time, and 50% Nights. Highlights an 100% In-person job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Contact Center Representative (Call Center)

Fedex Employee Credit Association

Memphis, TN

$14.75 - $18.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Looking for a career in the financial industry? We are hiring immediately! Full-time with benefits!

FedEx Employees Credit Association (est. 1974) is a not-for-profit federal credit union which seeks to be the first-choice provider of financial solutions to FedEx employees, retirees, and their families, enabling our members to secure their financial future and realize their dreams.

 

FECA has a caring team of employees, deeply invested in the communities it serves. FECA offers competitive compensation and benefits (medical, dental, vision, life, AD&D, short-term disability, EAP, 401k with company match, profit-sharing, discounts on financial products and services, paid vacation and personal days, and paid time for volunteering) as well as extensive professional development opportunities including on-site educational and leadership development programs.

 

With over half a billion dollars in assets and more than 100,000 members, FECA has branches in Memphis, TN; Los Angeles, CA; Indianapolis, IN; Pittsburgh, PA; Harrison, AR; and Fort Worth, TX. FECA’s corporate offices are in Memphis, TN. For more information, visit fecca.com.

Title: Contact Center Representative (Call Center)

Reports To: Contact Center Manager, Member Services

Schedule: Various between 8:30 a.m. - 5:30 p.m., Monday - Friday

Location: Nonconnah

FLSA Status: Non-Exempt


Provide members (we call our customers “members”) and other individuals with personalized support through all channels of communications: telephone, email, voicemail, online chat, web, and other digital media.
Normal Duties and Responsibilities:
1. Provide assistance with membership eligibility requirements, account inquiries and requests, servicing for credit debit cards, loan payments and other member needs.
2. Identify cross sell opportunities for new and existing members with services and products that best matches the members’ needs and qualifications.
3. Utilizing a "member centric" approach, determine individual member’s financial needs and recommend the appropriate products and services in order to improve the member’s financial lives.
4. Effectively answer questions by listening, collecting data, securing answers and reporting results in order to assist members in solving accounts related issues.
5. Assist with Live Chat, as needed.
6. Participate in and contribute to FedEx Employees Credit Association’s Bank Secrecy Act compliance.
7. Maintain an excellent understanding and commitment to the Quality Assurance Program and FedEx Employees Credit Association’s products and services.
8. Encourage team work within the organization by supporting each other.
9. Follow our internal CARE Standards for service as it relates to members and co-workers.
10. Perform all other duties and responsibilities as assigned.


1. Some college preferred.

2. Experience in a Contact Center or financial institution a plus.

3. Demonstrated ability to investigate and solve complex problems.

4. Must be accurate, detailed oriented, organized and possess excellent time management skills.

5. Strong interpersonal, verbal and written communication skills along with basic math skills.

6. Proficiency in Microsoft Office programs to include but not limited to Outlook, Word and Excel

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