Fedex Call Center Jobs (NOW HIRING)

This position is responsible for coordinating and interfacing with customers to facilitate the release of us import shipments from custom's custody that have been identified as a complex us import due to regulatory requirements and/or tariff combinations. These carry greater risk to the company and must be handled separately and correctly. Completes all types of classification activities, process us import caged shipments to ensure timely release, performs audits and quality referral functions. Ensures volume is properly isolated and targeted for proper processing.
Engages with customers regarding commodities that have been identified and isolated as requiring specialized processing to reduce the risk of liquidated ages, penalties, through classification and the application of proper duty preference. Determines, at time of release, the applicability and degree of the entry complexity and executes the necessary actions to ensure proper handling at all stages of import process. Completes the classification of highly complex and regulated imports by referencing classification support materials and customs regulations. Assesses appropriate level of duties/taxes payable to CBP and/or validates the pertinence of any special program indicators that may apply Ensures that all decisions made are executed based on CBP regulations, current training, and entry processing instructions. Answers inquiries by FedEx express and FedEx express customers about the clearance status. Utilizes the internet, FedEx systems, spreadsheets and manifest scrolling to ensure high risk commodities are isolated and routed for proper processing by sr us import spec including freight that has already arrived. Communicates with customers, CBP and other government agencies in order to obtain information necessary to validate if a commodity is within the scope. Makes necessary adjustments to entries caught during pre and post release flex audits to ensure all entries are complete, properly classified, and any duty preferences have been properly applied.
Associates degree/equiv. 3 Years of business experience working directly in an international brokerage environment and one (1) year working with customer contact. Customer contact experience includes, but is not limited to experience in a phone based call center environment or experience using analytical skills in problem resolution and communicating the resolutions to the customers in both written and oral formats. Demonstrated knowledge of customs regulations, harmonized tariff schedules and special tariff treatment programs. Ability to analyze data and information and to make sound decisions in a time sensitive atmosphere. Certified customs specialist certification preferred.

• Associates degree or equivalent preferred.
• Six (6) months brokerage experience required.
• One (1) year experience with customer contact required.
• A minimum of one (1) year of experience using computer systems in a professional, educational, or comparable environment with the ability to perform routine tasks such as data entry, document creation, navigation of standard software applications, and operation of basic office equipment.
• CCS and/or Brokers license preferred.
• Excellent communication skills, verbal and written.
• Organizational and inter-personal skills.
• Problem solving Skills.
• Handle high volume of work.
• Handle time sensitive work.
• Ability to work independently with minimum supervision.
• Ability to use multiple systems and reference material.
• Interact with customers, carriers, brokers, government agencies, internal staff, management of all levels, internal departments.
• Knowledge of customs regulations, harmonized tariff schedules required.

Preferred Qualifications:
Pay Transparency:
Pay: $23.34 - $35.01 USD Hourly
Additional Details: M/F7:30 to 4:00 pm and T/W/T 8:00 am to 4:30 pm. Hybrid
For details on our comprehensive benefits, click here.
FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!
FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

• Know Your Rights
• Pay Transparency

FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)
FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.