ZipRecruiter

Log In

1

Fedex Call Center Jobs (NOW HIRING)

Phenom People

Freight Handler Part-Time

Northborough, MA · On-site

$20.37/hr

Frequent contact with service center personnel; fast-paced, deadline oriented FedEx Freight is an ... please call 800-888-8252 or e-mail at ADAAssistance@freight.fedex.com. FedEx Freight will not ...

Phenom People

Freight Handler Part-Time

Indianapolis, IN · On-site

$19.36/hr

Frequent contact with service center personnel; fast-paced, deadline oriented FedEx Freight is an ... please call 800-888-8252 or e-mail at ADAAssistance@freight.fedex.com. FedEx Freight will not ...

MILLENNIUMSOFT

Customer Service Representative

Stuart, FL · On-site

$13.50 - $18.25/hr

... for Fedex, UPS, and USPS to include vendor or customer contact regarding exception reasons and ... Telecommunications: * ability to utilize or knowledge of call center telecommunications software (i ...

Dickey Staffing Solutions

Warehouse Associate

Rockford, IL · On-site

$17 - $20/hr

... center operations. This position is responsible for unloading trucks, picking and packing orders ... Operate shipping software including UPS WorldShip and FedEx Ship Manager * Verify orders and ...

MILLENNIUMSOFT

Customer Service Representatives

Stuart, FL · On-site

$13.50 - $18.25/hr

Daily review of the Contact Delivery Exception Reports for Fedex, UPS, and USPS to include vendor ... Ability to utilize or knowledge of call center telecommunications software (i.e. dialer systems ...

Trice Healthcare

Customer Order Mgmt Rep

$26.55/hr

Daily review of the Contact Delivery Exception Reports for Fedex, UPS, and USPS to include vendor ... Telecommunications: ability to utilize or knowledge of call center telecommunications software (i.e ...

Tricehealthcare

Customer Order Mgmt Rep

Stuart, FL · On-site

$26.55/hr

Daily review of the Contact Delivery Exception Reports for Fedex, UPS, and USPS to include vendor ... Telecommunications: ability to utilize or knowledge of call center telecommunications software (i.e ...

C&W Services

Office Services Associate

Norristown, PA · On-site

$16/hr

... Center projects. Receive and deliver all incoming packages. Pick up and deliver copy jobs and ... Delivery and pick up of Fedex, UPS, Airborne, Eastern Connection and priority mail and any other ...

PGA TOUR Superstore

Operations Specialist

Roswell, GA · On-site

Min 2 years of call center / or relevant customer service experience * Strong attention to detail ... Generate FedEx intercepts, return authorizations and/or claims, as necessary. * Communicate website ...

Tenet Health

Gastroenterologist Physician

Memphis, TN · On-site

Call Schedule: Limited practice call; 5 days/month ED call * Patient Volume: Approximately 30 ... Free-standing practice with an attached ambulatory surgery center (ASC) * Billing & Admin: In-house ...

PGA TOUR Superstore

Operations Specialist

Roswell, GA

Min 2 years of call center / or relevant customer service experience * Strong attention to detail ... Generate FedEx intercepts, return authorizations and/or claims, as necessary. * Communicate website ...

next page

Showing results 1-20

All JobsFedex Call Center Jobs

Fedex Call Center information

See salary details

$10

$17

$25

How much do fedex call center jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for fedex call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a FedEx Call Center job?

A FedEx Call Center job involves assisting customers with shipping inquiries, package tracking, delivery issues, and other FedEx services over the phone or through online support. Employees handle customer concerns, provide solutions, and ensure a positive service experience. Strong communication skills, problem-solving abilities, and knowledge of FedEx policies are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Fedex Call Center position, and why are they important?

To thrive as a FedEx Call Center representative, strong communication skills, problem-solving abilities, and customer service experience are essential qualifications. Familiarity with call center software, ticketing systems, and basic computer proficiency is typically required, while training is often provided for FedEx-specific systems. Outstanding soft skills include patience, active listening, and the ability to remain calm under pressure. These skills are crucial for efficiently resolving customer inquiries, maintaining satisfaction, and ensuring service standards are met.

What hours does FedEx customer service work?

FedEx customer service call center hours typically operate 24/7 to provide around-the-clock support, but specific shifts may vary depending on the location and role. Customer service representatives often work in rotating shifts, including evenings, weekends, and holidays, to ensure continuous service coverage.

Is getting hired at FedEx easy?

Getting hired for a FedEx Call Center position involves a standard application process that includes submitting an online application, completing assessments, and passing a background check. The hiring process can vary in duration and competitiveness depending on the location and the number of applicants, but having relevant customer service skills and a flexible schedule can improve your chances.

Does FedEx have a remote work policy?

FedEx call center positions generally require employees to work on-site at designated locations, as customer service roles often involve direct interaction with customers and package handling. However, some administrative or corporate roles may offer remote work options depending on the department and current company policies. It is recommended to check specific job postings for remote work availability and requirements.

What types of issues do FedEx Call Center representatives commonly handle, and how is the workload managed?

FedEx Call Center representatives regularly assist customers with package tracking, delivery inquiries, billing questions, and handling service complaints or escalations. The workload is structured with set shifts and team support, including access to a knowledge base and guidance from supervisors to manage call volumes effectively. Representatives often collaborate with other departments, such as dispatch or claims, to resolve more complex issues. This dynamic environment provides opportunities to develop problem-solving skills and build teamwork, making the role both challenging and rewarding for those who enjoy helping others and thrive in a fast-paced setting.

What's the starting pay for FedEx?

The starting pay for a FedEx call center position typically ranges from $12 to $15 per hour, depending on location and experience. Entry-level roles may also include benefits such as health insurance and paid time off, with opportunities for advancement. Pay rates are subject to change based on company policies and regional labor laws.
More about Fedex Call Center jobs
What cities are hiring for Fedex Call Center jobs? Cities with the most Fedex Call Center job openings:
What are the most commonly searched types of Fedex Call Center jobs? The most popular types of Fedex Call Center jobs are:
What states have the most Fedex Call Center jobs? States with the most job openings for Fedex Call Center jobs include:
What job categories do people searching Fedex Call Center jobs look for? The top searched job categories for Fedex Call Center jobs are:
Fedex Call Center jobs near you
Infographic showing various Fedex Call Center job openings in the United States as of June 2026, with employment types broken down into 5% Full Time, and 95% Part Time. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Customer & Client Service / Office Assistant

Customer & Client Service / Office Assistant

American Molecular Laboratories Inc

Vernon Hills, IL • On-site

$15 - $20/hr

Full-time

Posted 11 days ago

Job description

 
Customer & Client Service / Office Assistant
American Molecular Laboratories (AML) is seeking a motivated, professional, and customer-focused Customer & Client Service Office Assistant to join our growing team. This role is ideal for someone who enjoys helping people, communicating by phone, and providing excellent customer service in a healthcare environment. Approximately 80% of the position involves phone communication with patients, clients, insurance companies, healthcare facilities, and physician offices. 
Position Summary 
The Customer & Client Service Office Assistant serves as the primary point of contact for patients, healthcare providers, and laboratory clients. This position combines customer service, patient support, medical billing assistance, insurance verification, shipping and receiving, inventory management, and general office administration. The ideal candidate is friendly, organized, detail-oriented, and comfortable handling a high volume of phone calls while supporting daily office and warehouse operations. 
Responsibilities 
  • Answer and manage inbound and outbound phone calls (approximately 80% of daily duties). 
  • Provide exceptional customer service to patients, clients, healthcare providers, and insurance companies. 
  • Assist patients with billing questions, payment arrangements, and account inquiries. 
  • Verify insurance eligibility and document patient information accurately. 
  • Follow up with clinics, physician offices, and healthcare facilities regarding required documentation. 
  • Coordinate with billing and accounting departments regarding claims, invoices, and collections. 
  • Maintain accurate records and update databases. 
  • Assist with reception and front office duties as needed. 
  • Pack, prepare, and ship medical testing kits, laboratory supplies, and client orders.
  • Assemble patient collection kits and ensure all required materials are included.
  • Monitor inventory levels and notify management when supplies need to be reordered.
  • Coordinate incoming and outgoing shipments with FedEx, UPS, and other carriers.
  • Maintain a clean, organized, and safe warehouse and storage area.
  • Assist with warehouse maintenance, stocking shelves, organizing shipping materials, and inventory tracking.
  • Provide reception and front desk coverage.
  • Perform other administrative, clerical, customer service, and operational duties as assigned. 
Qualifications
 
  • Associate degree, Bachelor’s degree or equivalent work experience preferred.  
  • Previous customer service, call center, medical office, or administrative experience preferred. 
  • Excellent verbal and written communication skills. 
  • Strong organizational and multitasking abilities. 
  • Comfortable speaking on the phone for most of the workday.
  • Proficient in Microsoft Office and basic computer applications. 
  • Ability to remain professional and courteous when handling sensitive situations. 
  • Spanish-speaking candidates are strongly encouraged to apply. Bilingual English/Spanish is a plus. 
  • Experience in healthcare, medical billing, insurance verification, or collections is preferred but not required. 
Physical Requirements:
 
  • Ability to lift and move packages up to 20 pounds. 
  • Ability to stand, bend, and perform light warehouse duties as needed.
Schedule:

  • Full-time, Monday through Friday. 
  • Standard business hours 9:00am to 5:00pm.
Compensation & Benefits
 
  • Pay Rate: $15 – $20 per hour, based on experience. 
  • Full-time position. 
  • Opportunity for growth within a rapidly expanding healthcare organization. 
  • Supportive and team-oriented work environment. 
Why Join AML?
 
  • Be part of an innovative molecular diagnostics laboratory serving healthcare providers nationwide. 
  • Gain valuable experience in healthcare operations, customer service, and medical billing. 
  • Work with a dedicated team focused on improving patient care and outcomes. 
To Apply: Please submit your resume and a brief summary of your customer service experience. Bilingual English/Spanish candidates are highly preferred.