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Director Fedex Call Center Jobs (NOW HIRING)

Call Center Director

Vernon Hills, IL · On-site

$150K - $170K/yr

The Director of Call Center Operations will be responsible for overseeing the daily operations of the contact center, ensuring high levels of customer satisfaction, and managing the contact center ...

Call Center Director

Wichita, KS · On-site

$60K - $75K/yr

We are seeking an experienced and strategic Call Center Director to lead and oversee all aspects of contact center operations. This role is responsible for the leadership, development, and ...

Call Center Director

Wichita, KS · On-site

$60K - $75K/yr

We are seeking an experienced and strategic Call Center Director to lead and oversee all aspects of contact center operations. This role is responsible for the leadership, development, and ...

We are seeking an experienced and strategic Call Center Director to lead and oversee all aspects of contact center operations. This role is responsible for the leadership, development, and ...

We are seeking an experienced and strategic Call Center Director to lead and oversee all aspects of contact center operations. This role is responsible for the leadership, development, and ...

Director of Admissions Job Type: Full-Time, 2nd Shift (3 -11pm), One weekend shift required About the Role: * The Call Center Representative is an integral member of the Admissions team, functioning ...

Director of Call Center Operations Company: NearU Services About Us: NearU Services is a people-first home services platform supporting best-in-class HVAC, plumbing, and electrical companies across ...

As the Director of Call Center Operations, you will own the systems, people‑readiness, and quality functions that allow our phone teams to deliver a white glove, caring experience at scale. You ...

Call Center

Del Valle, TX · On-site

$16/hr

Direct reporting to Call Center Manager. * Team-oriented but individually performance-driven. Why Join Us? * Be part of the foundational team of a growing centralized buying operation. * Clear ...

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Director Fedex Call Center information

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$44K

$103K

$160K

How much do director fedex call center jobs pay per year?

As of Aug 16, 2026, the average yearly pay for director fedex call center in the United States is $103,011.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,500.00 and $120,000.00 per year, depending on experience, location, and employer.

What cities are hiring for Director Fedex Call Center jobs?

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What are the most commonly searched types of Fedex Call Center jobs?

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What states have the most Director Fedex Call Center jobs?

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Call Center Director

Intangible Assets

Vernon Hills, IL • On-site

$150K - $170K/yr

Full-time

Re-posted 11 days ago


Job description

Role Description

This is a full-time role for the Director of Call Center Operations, located on-site in Rosemont, IL. The Director of Call Center Operations will be responsible for overseeing the daily operations of the contact center, ensuring high levels of customer satisfaction, and managing the contact center team. Responsibilities include analyzing call center metrics, implementing operational strategies, and improving service quality. The director will also be tasked with developing and executing policies that enhance efficiency and performance.

Qualifications

  • Proven experience in Contact Center Operations and Contact Center Management
  • Strong Customer Satisfaction focus and Analytical Skills
  • Background in Operations Management
  • Excellent leadership and team management capabilities
  • Outstanding communication and interpersonal skills
  • Experience managing third-party vendor relationships, including performance oversight, integration with internal systems and processes
  • Strong understanding of and experience implementing AI strategies and automation technologies to improve call center efficiencies and customer experience
  • Strong analytical and decision-making skills with data-driven leadership style
  • Demonstrated ability to think strategically and apply long-term vision (3-5 years) in developing scalable, customer-focused contact center operations.
  • Bachelor's degree in Business Administration, Management, or a related field preferred
Industry
  • Business Consulting and Services
Employment Type

Full-time