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Director Fedex Call Center Jobs (NOW HIRING)

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Call Center Director

Vernon Hills, IL · On-site

$150K - $170K/yr

The Director of Call Center Operations will be responsible for overseeing the daily operations of the contact center, ensuring high levels of customer satisfaction, and managing the contact center ...

MCI Careers

Call Center Director

Wichita, KS

The Call Center Director is responsible for the management and development of supervisors and all other operational management associated with day-to-day contact center operations. Operationally, the ...

MCI Careers

Call Center Director

Wichita, KS · On-site

The Call Center Director is responsible for the management and development of supervisors and all other operational management associated with day-to-day contact center operations. Operationally, the ...

MCI Careers

Call Center Director

Wichita, KS · On-site

$60K - $75K/yr

The Call Center Director is responsible for the management and development of supervisors and all other operational management associated with day-to-day contact center operations. Operationally, the ...

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Director Fedex Call Center information

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$103K

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How much do director fedex call center jobs pay per year?

As of Jun 15, 2026, the average yearly pay for director fedex call center in the United States is $103,011.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,500.00 and $120,000.00 per year, depending on experience, location, and employer.

Who is the head of FedEx customer service?

The head of FedEx customer service is typically the Vice President or Senior Director responsible for customer experience and support operations. The specific individual may vary and is often part of the company's executive leadership team overseeing global customer service functions. For the most current information, contacting FedEx directly or visiting their official website is recommended.

What's the highest paying job at FedEx?

The highest paying roles at FedEx typically include executive positions such as Vice President or Senior Vice President, which oversee large divisions and strategic operations. These roles often require extensive experience, leadership skills, and advanced education, and they can earn salaries well into the six-figure range. Compensation varies based on experience, location, and specific responsibilities within the company.

How much does a director at FedEx make?

A FedEx Call Center Director typically earns between $80,000 and $130,000 annually, depending on experience, location, and the size of the team managed. They are responsible for overseeing daily operations, staff management, and ensuring customer service standards are met.

How competitive are FedEx remote positions?

FedEx remote positions, including roles like the Director of FedEx Call Center, tend to be competitive due to the company's reputation and the appeal of remote work. Applicants often need relevant experience, strong communication skills, and sometimes specific certifications or technical knowledge to stand out in the hiring process.
What cities are hiring for Director Fedex Call Center jobs? Cities with the most Director Fedex Call Center job openings:
What are the most commonly searched types of Fedex Call Center jobs? The most popular types of Fedex Call Center jobs are:
What states have the most Director Fedex Call Center jobs? States with the most job openings for Director Fedex Call Center jobs include:
Director Fedex Call Center jobs near you

Contact Center Representative (Call Center)

Fedex Employee Credit Association

Memphis, TN

$14.75 - $18.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Job description

Looking for a career in the financial industry? We are hiring immediately! Full-time with benefits!

FedEx Employees Credit Association (est. 1974) is a not-for-profit federal credit union which seeks to be the first-choice provider of financial solutions to FedEx employees, retirees, and their families, enabling our members to secure their financial future and realize their dreams.

 

FECA has a caring team of employees, deeply invested in the communities it serves. FECA offers competitive compensation and benefits (medical, dental, vision, life, AD&D, short-term disability, EAP, 401k with company match, profit-sharing, discounts on financial products and services, paid vacation and personal days, and paid time for volunteering) as well as extensive professional development opportunities including on-site educational and leadership development programs.

 

With over half a billion dollars in assets and more than 100,000 members, FECA has branches in Memphis, TN; Los Angeles, CA; Indianapolis, IN; Pittsburgh, PA; Harrison, AR; and Fort Worth, TX. FECA’s corporate offices are in Memphis, TN. For more information, visit fecca.com.

Title: Contact Center Representative (Call Center)

Reports To: Contact Center Manager, Member Services

Schedule: Various between 8:30 a.m. - 5:30 p.m., Monday - Friday

Location: Nonconnah

FLSA Status: Non-Exempt


Provide members (we call our customers “members”) and other individuals with personalized support through all channels of communications: telephone, email, voicemail, online chat, web, and other digital media.
Normal Duties and Responsibilities:
1. Provide assistance with membership eligibility requirements, account inquiries and requests, servicing for credit debit cards, loan payments and other member needs.
2. Identify cross sell opportunities for new and existing members with services and products that best matches the members’ needs and qualifications.
3. Utilizing a "member centric" approach, determine individual member’s financial needs and recommend the appropriate products and services in order to improve the member’s financial lives.
4. Effectively answer questions by listening, collecting data, securing answers and reporting results in order to assist members in solving accounts related issues.
5. Assist with Live Chat, as needed.
6. Participate in and contribute to FedEx Employees Credit Association’s Bank Secrecy Act compliance.
7. Maintain an excellent understanding and commitment to the Quality Assurance Program and FedEx Employees Credit Association’s products and services.
8. Encourage team work within the organization by supporting each other.
9. Follow our internal CARE Standards for service as it relates to members and co-workers.
10. Perform all other duties and responsibilities as assigned.


1. Some college preferred.

2. Experience in a Contact Center or financial institution a plus.

3. Demonstrated ability to investigate and solve complex problems.

4. Must be accurate, detailed oriented, organized and possess excellent time management skills.

5. Strong interpersonal, verbal and written communication skills along with basic math skills.

6. Proficiency in Microsoft Office programs to include but not limited to Outlook, Word and Excel

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