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Fedex Call Center Jobs (NOW HIRING)

Performance Food Group

Customer Service Rep

Rice, MN · On-site

$21 - $22/hr

Will Call orders * Intercompany order processing * Riskconnect * FedEx processing * Attend training ... Preferred Qualifications Preferred Qualifications 1 - 2 years customer service, call center and ...

FedEx Freight

10050: Freight Handler

Salt Lake City, UT · On-site

$25.64/hr

... center personnel; fast-paced, deadline oriented EST FedEx Freight, Inc FedEx Freight is an Equal ... please call 800-888-8252 or e-mail at ADAAssistance@freight.fedex.com. FedEx Freight will not ...

24 Seven Inc.

Customer Service Representative

Gardena, CA · On-site

$12 - $18/hr

... FedEx worldship experience in a work environment Experience with loyalty programs in a work ... Passion for Customer Service Customer Service Experience in a retail or call center environment ...

The LaSalle Group

Data Entry Specialist

Eminence, KY · On-site

$30K - $40K/yr

Receive, process, and scan documents, including FedEx shipments, in a timely manner * Perform ... Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and ...

The LaSalle Group

Data Entry Specialist

Latham, NY · On-site

$40K - $50K/yr

Scan titles and receive documents via FedEx Data Entry Specialist Requirements: * Prior experience ... Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and ...

PeopleShare

Class A driver

Hatfield, PA

$24.50/hr

Handle and process shipments including UPS and FedEx * Operate electric stand-up forklifts (high ... call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file ...

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Fedex Call Center information

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How much do fedex call center jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for fedex call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a FedEx Call Center job?

A FedEx Call Center job involves assisting customers with shipping inquiries, package tracking, delivery issues, and other FedEx services over the phone or through online support. Employees handle customer concerns, provide solutions, and ensure a positive service experience. Strong communication skills, problem-solving abilities, and knowledge of FedEx policies are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Fedex Call Center position, and why are they important?

To thrive as a FedEx Call Center representative, strong communication skills, problem-solving abilities, and customer service experience are essential qualifications. Familiarity with call center software, ticketing systems, and basic computer proficiency is typically required, while training is often provided for FedEx-specific systems. Outstanding soft skills include patience, active listening, and the ability to remain calm under pressure. These skills are crucial for efficiently resolving customer inquiries, maintaining satisfaction, and ensuring service standards are met.

What job pays the most at FedEx?

At FedEx, management roles such as Operations Manager or Director typically earn the highest salaries, often exceeding $100,000 annually. These positions require leadership skills, experience, and sometimes specialized certifications, and they oversee large teams and logistics operations.

What types of issues do FedEx Call Center representatives commonly handle, and how is the workload managed?

FedEx Call Center representatives regularly assist customers with package tracking, delivery inquiries, billing questions, and handling service complaints or escalations. The workload is structured with set shifts and team support, including access to a knowledge base and guidance from supervisors to manage call volumes effectively. Representatives often collaborate with other departments, such as dispatch or claims, to resolve more complex issues. This dynamic environment provides opportunities to develop problem-solving skills and build teamwork, making the role both challenging and rewarding for those who enjoy helping others and thrive in a fast-paced setting.

How much do FedEx remote jobs pay?

FedEx call center remote jobs typically pay between $12 and $20 per hour, depending on experience, location, and specific role responsibilities. Compensation may also include benefits such as flexible schedules and training opportunities.

What qualifications are needed for FedEx remote?

FedEx remote call center positions typically require a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Some roles may also require experience with customer service or call center software, and the ability to work flexible hours. Specific qualifications can vary depending on the position and location.

What does a customer service representative do at FedEx?

A customer service representative at FedEx handles customer inquiries, provides information about shipments, resolves issues related to deliveries, and assists with tracking packages. They often use computer systems and communication skills to ensure customer satisfaction and may work in a call center environment with scheduled shifts.
More about Fedex Call Center jobs
What cities are hiring for Fedex Call Center jobs? Cities with the most Fedex Call Center job openings:
What are the most commonly searched types of Fedex Call Center jobs? The most popular types of Fedex Call Center jobs are:
What states have the most Fedex Call Center jobs? States with the most job openings for Fedex Call Center jobs include:
What job categories do people searching Fedex Call Center jobs look for? The top searched job categories for Fedex Call Center jobs are:
Fedex Call Center jobs near you
Infographic showing various Fedex Call Center job openings in the United States as of June 2026, with employment types broken down into 4% As Needed, 4% Full Time, and 92% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Customer Service Rep

Customer Service Rep

Performance Food Group

Rice, MN • On-site

$21 - $22/hr

Full-time

Posted 15 days ago

Job description

Job Description
Position Purpose:
Responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.
Responsibilities may include, but not limited to:
  • Input customer orders.
  • Input customer credits.
  • Input order and invoicing information accurately and in a timely manner.
  • Assist customers with orders and problems. Contact vendors and requests samples for customers.
  • Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
  • Perform administrative responsibilities such as checking faxes and mail on a daily basis, sample requests and special orders when necessary.
  • Will Call orders
  • Intercompany order processing
  • Riskconnect
  • FedEx processing
  • Attend training and Customer Service meetings.
  • Performs other related duties as assigned.

Benefits
Click Here for Benefits Information
Compensation
$21-22/hr based on experience
Required Qualifications
High School Diploma/GED or Equivalent
6 - 12 months customer service, call center and / or related area.
Preferred Qualifications
High School Diploma/GED or Equivalent Experience
1 - 2 years customer service, call center and / or related area within foodservice industry.
EEO Statement
Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.
Preferred Qualifications
Preferred Qualifications
1 - 2 years customer service, call center and / or related area within foodservice industry.
Company Description
Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.

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