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Manager Fedex Call Center Jobs (NOW HIRING)

TransCore

Call Center Manager

NJ · On-site

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role ...

Golden Nugget

Call Center Manager

Laughlin, NV · On-site

Overview The Call Center Manager is responsible for the daily supervision of Call Center Agents, Remote Agents, Lead Agents, Trainers and Supervisors. Ensuring customer interactions is handled in a ...

Select Source Sales

Call Center Manager

Corona, CA · On-site

$35 - $45/hr

The Call Center Manager oversees a team of 5-10 members, primarily managing outbound and mixed inbound/outbound calls. Reporting directly to Senior Management, this role ensures efficient team ...

D-Rock Enterprises LLC

Call Center Manager

Manassas, VA · On-site

Advantage Septic Service is seeking an experienced, results-driven Call Center Manager who has successfully led Nextar-trained call center withing the home services industry. The ideal candidate ...

New

Revel Staffing

Call Center Manager

Albuquerque, NM

$68K - $88K/hr

A leading healthcare organization is seeking a compassionate and experienced Healthcare Call Center Manager to oversee patient intake, admissions coordination, and call center operations. This role ...

A-Star Heat & Air

Be Seen First

Call Center Manager

Dallas, TX · On-site

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

We're looking for an experienced Call Center Manager to lead our Customer Service Representatives and Dispatch team while driving performance, accountability, and exceptional service. This is an ...

Maximus

Call Center Manager

Topeka, KS · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

General information Job Posting Title Call Center Manager Date Wednesday, July 29, 2026 City Topeka State KS Country United States Working time Full-time Description & Requirements Maximus is hiring ...

the bugman

Call Center Manager

Anaheim, CA · On-site

$65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

the bugman

Call Center Manager

Anaheim, CA

$65K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

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Showing results 21-40

All JobsFedex Call Center JobsManager Fedex Call Center Jobs

Manager Fedex Call Center information

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$29.5K

$63.8K

$109.5K

How much do manager fedex call center jobs pay per year?

As of Aug 16, 2026, the average yearly pay for manager fedex call center in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What are some typical challenges faced by a manager at a FedEx call center and how can they be addressed?

Managers in a FedEx Call Center often encounter challenges such as maintaining high employee engagement, managing high call volumes during peak periods, and ensuring consistent service quality. These challenges can be addressed by fostering a supportive team culture, implementing ongoing training programs, and leveraging performance metrics to identify areas for improvement. Additionally, effective communication and regular feedback sessions help address employee concerns and promote a collaborative environment, which is key to delivering excellent customer service.

What does a manager at a FedEx call center do?

A Manager at a FedEx Call Center oversees the daily operations of the customer service team, ensuring that customer inquiries and issues are handled efficiently and professionally. Their responsibilities include supervising staff, monitoring performance metrics, implementing training and development programs, and addressing escalated customer concerns. They also work to improve processes, maintain high customer satisfaction, and ensure compliance with company policies and industry regulations.

What are the key skills and qualifications needed to thrive as a manager at a FedEx call center?

To thrive as a Manager at a FedEx Call Center, you need leadership abilities, experience in customer service management, and typically a bachelor's degree in business or a related field. Familiarity with call center software, workforce management tools, and performance analytics systems is important. Strong communication, problem-solving, and motivational skills help in managing teams and resolving escalated issues effectively. These skills and qualities are crucial to ensure operational efficiency, high customer satisfaction, and a positive team environment.
More about Manager Fedex Call Center jobs

What cities are hiring for Manager Fedex Call Center jobs?

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What are the most commonly searched types of Fedex Call Center jobs?

The most popular types of Fedex Call Center jobs are:

What states have the most Manager Fedex Call Center jobs?

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What job categories do people searching Manager Fedex Call Center jobs look for?

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Manager Fedex Call Center jobs near you
Infographic showing various Manager Fedex Call Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.

Call Center Manager

Long Island Select Healthcare Inc.

Hauppauge, NY • On-site

Full-time

Re-posted 11 days ago

Job description

  1. General Purpose of the Job

Under general supervision, the Call Center Manager acts as supervision for all call center employees, and provides customer service for incoming calls from patients to schedule or cancel appointments during high call volume. In addition to performing the functions of a call center representative, they will investigate and resolve escalated or difficult customer service complaints and calls. They will also train new call center representatives, oversee the break/lunch schedule and manage scheduling conflicts.

  1. Essential Duties & Responsibilities
  1. Responsible for the onboarding and training of Call Center representatives.
  1. Management of diffusing situations prior to being escalated to administration
  1. Serve as Lead to the external call center team for any inquiries or questions
  2. Oversight of implemented break/lunch schedules
  1. Responsible for managing scheduling conflicts of internal staff/coverage
  2. Provide flexible coverage of front-desk and/or call center when staffing needs require.
  3. Works cohesively within the Patient Services Department.
  4. Maintains confidentiality of patients, administrative, and financial functions
  5. Provides patient-focused service and presents positive impression of Long Island Select Healthcare to both internal and external customers.
  6. Manage high-volume amount of inbound and outbound calls in a timely manner.
  1. Answers phone promptly; in a polite and professional manner
  2. Documents all incoming & outgoing phone calls within the EMR
  3. Meet or exceed Quality Assurance Requirements and other key performance metrics.
  4. Maintains minimum 80 answered calls and 90% call answer rate daily
  1. Schedules appointments for patients:
    1. Obtains & Enters accurate demographic information into the EMR
    2. Identifies client needs, clarifies information, researches issues and provides solutions.
    3. Identifies appropriate insurance as needed and re-verifies accordingly
    4. Schedules appointments correctly, clearly documenting the reason for the appointment, verifies entered data coincides with appointments
    5. Reviews appointment details with caller prior to hanging up
    6. Updates patient registration/demographic info with new/terminated insurance policies, copay information
    7. Makes reminder phone calls as requested
    8. Reschedules appointments when necessary
  2. Acts as liaison between patient and Health Center Staff
    1. Directs calls to other departments/individuals when needed
    2. Resolves problems and fulfills requests by clarifying desired information; researches and explores alternative solutions; implements solutions; escalates unresolved problems.
    3. Understands when to escalate calls to management
  3. Processes new patient registration forms, HIPAA, privacy notice, and demographic change forms.
  4. Communicates Sliding Scale policy to patients, requests documentation.
  5. Complete side-by-side evaluations with employees to help with training and development
  6. Complete call-monitoring to ensure quality and training throughout the call center regularly
  7. Administer coaching to employees as needed and provide clear communication regarding KPI’s for the department
  8. Enforce policies and procedures within the call center department on behalf of leadership.
  9. All other duties as assigned by the Patient Services Manager.
  1. Supervisory Responsibilities

None.

  1. Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Education and/or Experience

High school diploma, General Education Diploma (GED), or High School Equivalency Diploma (HSE); College degree preferred. 2 years of supervision in a Call Center environment required.

  1. Necessary Skills & Abilities

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.


Mathematical Skills

Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.


Computer Skills

To perform this job successfully, an individual should have basic to intermediate knowledge of Microsoft Office software (Outlook, Excel, Word), as well as Practice Management and Electronic Medical Record software.

Other Skills and Abilities

  1. Strong Communication and People skills both verbal and written
  2. Strong problem solving skills
  3. Experience with clerical procedures
  1. Well organized and able to handle multiple priorities
  2. Understanding and application of telephone etiquette
  1. Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

  1. Travel

This position may require traveling to different clinic locations depending upon scheduling needs.

  1. Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Blood Borne Pathogen Classification: Limited exposure risk to Bloodborne Pathogens (Category III).