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Manager Fedex Call Center Jobs (NOW HIRING)

MV Transportation

Call Center Manager

San Rafael, CA · On-site

$75K - $89K/yr

Responsibilities MV Transportation is seeking a Call Center Manager for proposed business to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV ...

Global Channel Management, Inc.

Call center

Webster, NY · On-site

$12/hr

Company Description Global Channel Management is a technology company that specializes in various ... Qualifications Call Center Agent needs 1 year call center experience Call Center Agent requires ...

JT Services

Call Center Manager

Claremore, OK · On-site

$45K - $65K/yr

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly Performance Bonuses Full-Time | In-Person | Home Services Industry JT Services is growing fast, and we're ...

JT Services

Call Center Manager

Claremore, OK · On-site

$45K - $65K/yr

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly Performance Bonuses Full-Time | In-Person | Home Services Industry JT Services is growing fast, and we're ...

Ashley

Call Center Manager

Fredericksburg, VA · On-site

Strong understanding of call center operations and workflow management * Knowledge of how call center functions impact overall business performance * Furniture industry knowledge and repair ...

MV Transportation

Call Center Manager

San Rafael, CA · On-site

$75K - $89K/yr

Responsibilities MV Transportation is seeking a Call Center Manager for proposed business to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV ...

MV Transportation

Call Center Manager

San Rafael, CA · On-site

$75K - $89K/yr

MV Transportation is seeking a Call Center Manager for proposed business to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and ...

TransCore

Call Center Manager

NJ · On-site

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role ...

ALEC

Call Center Manager

Gurnee, IL · On-site

$63K - $105K/yr

Call Center Manager The Call Center Manager provides day-to-day leadership and direction for the Call Center in close partnership with the Vice President of Virtual Services. This role builds and ...

Landry's, LLC.

Call Center Manager

Laughlin, NV · On-site

$65 - $90/hr

Overview The Call Center Manager is responsible for the daily supervision of Call Center Agents, Lead Agents, Trainers and Supervisors. Ensuring customer interactions is handled in a helpful ...

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All JobsBusiness JobsCustomer Service JobsCustomer Service Manager JobsManager Fedex Call Center Jobs

Manager Fedex Call Center information

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$29.5K

$63.8K

$109.5K

How much do manager fedex call center jobs pay per year?

As of Sep 5, 2026, the average yearly pay for manager fedex call center in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What does a manager at a FedEx call center do?

A Manager at a FedEx Call Center oversees the daily operations of the customer service team, ensuring that customer inquiries and issues are handled efficiently and professionally. Their responsibilities include supervising staff, monitoring performance metrics, implementing training and development programs, and addressing escalated customer concerns. They also work to improve processes, maintain high customer satisfaction, and ensure compliance with company policies and industry regulations.

What are the key skills and qualifications needed to thrive as a manager at a FedEx call center?

To thrive as a Manager at a FedEx Call Center, you need leadership abilities, experience in customer service management, and typically a bachelor's degree in business or a related field. Familiarity with call center software, workforce management tools, and performance analytics systems is important. Strong communication, problem-solving, and motivational skills help in managing teams and resolving escalated issues effectively. These skills and qualities are crucial to ensure operational efficiency, high customer satisfaction, and a positive team environment.

What are some typical challenges faced by a manager at a FedEx call center and how can they be addressed?

Managers in a FedEx Call Center often encounter challenges such as maintaining high employee engagement, managing high call volumes during peak periods, and ensuring consistent service quality. These challenges can be addressed by fostering a supportive team culture, implementing ongoing training programs, and leveraging performance metrics to identify areas for improvement. Additionally, effective communication and regular feedback sessions help address employee concerns and promote a collaborative environment, which is key to delivering excellent customer service.

Do you need a degree to be a manager at FedEx Call Center?

A degree is not strictly required to become a manager at a FedEx call center, but relevant experience in customer service, leadership, and operations is typically preferred. Strong communication skills and knowledge of call center software can also be important for the role.

Does FedEx have a call center?

FedEx operates call centers to handle customer service, shipping inquiries, and support for its clients. As a Manager at a FedEx call center, overseeing daily operations and ensuring quality service are key responsibilities. These centers typically require strong communication skills and knowledge of FedEx services.
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What are the most commonly searched types of Fedex Call Center jobs?

The most popular types of Fedex Call Center jobs are:

What states have the most Manager Fedex Call Center jobs?

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Manager Fedex Call Center jobs near you
Infographic showing various Manager Fedex Call Center job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.

Call Center Manager

MV Transportation

San Rafael, CA • On-site

$75K - $89K/yr

Full-time

Posted 16 days ago

MV Transportation rating

6.3

Company rating: 6.3 out of 10

Based on 99 frontline employees who took The Breakroom Quiz

86th of 101 rated public transport

Job description

Overview
If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.
Responsibilities
MV Transportation is seeking a Call Center Manager for proposed business to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and supervisor teams to confirm service is high quality. They oversee all customer service activities, monitor call hold times, perform quality assurance reviews of all recordings, and work with reservations, dispatch, and scheduling staff to confirm that all call center operations appropriately represent and consistently meet company standards as directed by the company's operating contract.
Job Responsibilities:
  • Appropriately staff the call center.
  • Manage and oversee training, scheduling of staff, and re-training in any deficient areas the call center staff.
  • Monitor and oversee all quality assurance/customer service of all call center staff.
  • Oversee and monitor ticket store staff.
  • Oversee passenger trip requests manually or through use of an automated system to achieve system goals (productivity, on-time performance, efficiency, minimum ride lengths, etc.) and considering operator and vehicle availability and vehicle capacity types.
  • Oversee, when necessary, rescheduling trips when necessary in the event of operator or vehicle shortages and in consideration of project work scheduling policies.
  • Be the direct liaison for the call center staff union.
  • Act as the direct liaison with the client for the call center and its employees.
  • Be "on call" during all hours of the call center operations for issues/concerns.
  • Daily/hourly monitor all system efficiencies and make adjustments when needed.
  • Work with Payroll Support Manager to handle open enrollment and ongoing benefits for Call Center employees.
  • Work with Payroll Support Manager on daily and bi-weekly inputting and paying out of Call Center employees' pay.
  • Maintain professional demeanor and appearance.
  • Maintain attendance within policy.
  • Handle multiple tasks accurately and effectively.
  • Additional responsibilities, as assigned.

Qualifications
Talent Requirements:
  • High School diploma or equivalent.
  • Must have Trapeze experience.
  • Previous data entry, dispatch, customer service, supervisory and/or operating experience desired but not required.
  • Strong customer service skills.
  • Data entry experience and general knowledge of windows-based computer operating system and Microsoft Office package.
  • Knowledge of service area.
  • Ability to read, write and speak clearly the English language - basic knowledge of Spanish may be required depending on contract location and requirements.
  • Able to use multi-line phone system and handle multiple tasks concurrently.
  • Ability to supervise.
  • Ability to work independently and follow directions.
  • Ability to adapt and remain flexible in a dynamic environment.

Starting salary range: $75,000 - $89,000
MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
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