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Manager Fedex Call Center Jobs (NOW HIRING)

Berkshire Bank

Call Center Manager

Lincoln, RI · On-site

$55K - $102K/yr

Call Center Reports to: Sales & Customer Support Manager Status: Exempt Grade: 10 Pay Range: $55,588 - $102,474 Actual compensation within the pay range will be determined based on factors including ...

TransCore

Call Center Manager

NJ · On-site

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role ...

TransCore

Call Center Manager

Union, NJ

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role ...

Global Channel Management

Call Center

East Hartford, CT · On-site

$16 - $19.75/hr

Call Center East Hartford, CT, United States $ 17.00 - 18.00 (US Dollar) Sr Call Center needs 6 months minimum experience in call center/dispatcher experience Sr Call Center requires: Must have a ...

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All JobsManager Fedex Call Center Jobs

Manager Fedex Call Center information

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$29.5K

$63.8K

$109.5K

How much do manager fedex call center jobs pay per year?

As of Jul 6, 2026, the average yearly pay for manager fedex call center in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What are some typical challenges faced by a Manager in a FedEx Call Center and how can they be addressed?

Managers in a FedEx Call Center often encounter challenges such as maintaining high employee engagement, managing high call volumes during peak periods, and ensuring consistent service quality. These challenges can be addressed by fostering a supportive team culture, implementing ongoing training programs, and leveraging performance metrics to identify areas for improvement. Additionally, effective communication and regular feedback sessions help address employee concerns and promote a collaborative environment, which is key to delivering excellent customer service.

Who is the head of customer service at FedEx?

The head of customer service at FedEx is typically the Vice President of Customer Service or a similar senior executive responsible for overseeing customer support operations. This role involves managing customer experience, resolving issues, and ensuring service standards across the company. The specific individual may vary over time and is often part of the company's executive leadership team.

What does a Manager at a FedEx Call Center do?

A Manager at a FedEx Call Center oversees the daily operations of the customer service team, ensuring that customer inquiries and issues are handled efficiently and professionally. Their responsibilities include supervising staff, monitoring performance metrics, implementing training and development programs, and addressing escalated customer concerns. They also work to improve processes, maintain high customer satisfaction, and ensure compliance with company policies and industry regulations.

What are the key skills and qualifications needed to thrive as a Manager at a FedEx Call Center, and why are they important?

To thrive as a Manager at a FedEx Call Center, you need leadership abilities, experience in customer service management, and typically a bachelor's degree in business or a related field. Familiarity with call center software, workforce management tools, and performance analytics systems is important. Strong communication, problem-solving, and motivational skills help in managing teams and resolving escalated issues effectively. These skills and qualities are crucial to ensure operational efficiency, high customer satisfaction, and a positive team environment.

What job pays the most at FedEx?

At FedEx, senior management roles such as Director or Vice President typically have the highest salaries, often exceeding six figures annually. These positions require extensive experience, leadership skills, and often involve overseeing multiple departments or regions.

Is it hard to get hired at FedEx?

Getting hired as a FedEx Call Center Manager can be competitive, often requiring relevant customer service or management experience, and sometimes a background check. The hiring process typically involves multiple interviews and assessment of skills such as communication and problem-solving. Candidates who meet the qualifications and demonstrate strong leadership skills have a good chance of being hired.

What does a FedEx Ops manager do?

A FedEx Operations Manager oversees daily logistics and package processing activities at a call center or distribution facility. They coordinate staff, ensure safety and efficiency, and monitor performance metrics to meet delivery deadlines. Strong leadership, organizational skills, and knowledge of logistics systems are essential for this role.
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Manager Fedex Call Center jobs near you
Call Center Manager

Call Center Manager

Berkshire Bank

Lincoln, RI • On-site

$55K - $102K/yr

Full-time

Posted 26 days ago

Berkshire Bank rating

6.7

Company rating: 6.7 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

118th of 144 rated banks

Job description

Division: Beacon Bank & Trust
Department: Call Center
Reports to: Sales & Customer Support Manager
Status: Exempt
Grade: 10
Pay Range: $55,588 - $102,474
Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.
Location: Lincoln, RI or Medford, MA
Purpose/Objective:
The Call Center Manager oversees all aspects of a Call Center team within a physical location and remotely. The Call Center Manager will ensure an exceptional customer experience in all customer touchpoints, including phone service and digital communication channels. They will develop efficient operations and strengthen customer relationships through the promotion of products and services that support customer needs and satisfaction. Responsible for managing banking operations, customer relations, sales and services, and as necessary vendor relations. Ensures continuous process improvement by providing leadership, direction, and motivation to the workforce.
Key Accountabilities:
  • Performs supervisor duties by recruiting, selecting, orienting, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Leads by example, with a commitment and passion for creating an exceptional customer experience. Oversees a well-executed monitoring process that ensures a high level of service quality through all communication channels. Handles customer concerns that demand management attention tactfully, promptly and with genuine care for the customer. Maintains thorough knowledge of information systems, applications, regulatory changes and Beacon Bank products and services. Takes incoming customer calls and responds to customer inquiries as required. 30%
  • Ensures proper staffing to handle call and email volume while maintaining high standards for service excellence. Ensures a positive extension of the Beacon Bank brand. Ensures that personnel are effectively utilized. Works effectively together with other managers and supervisors to create maximum coordination and cooperation. Continually seeks ways to improve Call Center service levels, operational efficiency, and productivity. Maintains and improves Call Center operations by monitoring system and employee performance; identifying and resolving problems; preparing and completing action plans; completing audits and analyses; managing system and process improvement and quality assurance programs. 30%
  • Develops and maintains a comprehensive working knowledge of all Beacon Bank systems utilized by the Call Center. Regularly reviews calls and emails for quality control and training purposes. Conducts periodic individual and group meetings to coach, inform, motivate, and train representatives in support of delivering consistently exceptional customer experience. Trains representatives in the ability to identify customer needs and cross-promote appropriate Bank products. Recognizes, rewards, and celebrates the successes and accomplishments of team members. Responsible for the development and coaching of Call Center Supervisors so that they can cultivate and expand employee relationships and handle more complex sales and service issues. 30%
  • Maintains professional and technical knowledge by tracking emerging trends in Call Center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in special projects and support teams. 10%
  • Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties.

Education:
  • Associate degree required or equivalent experience; Bachelor's Degree a plus

Experience:
  • Minimum 5 years banking experience
  • Minimum 2 years Call Center experience
  • Minimum 2 years of experience supervising remote teams preferred
  • Experience leading teams of ten or more

Skills & Knowledge:
  • Customer service/sales skills
  • Proven track record of managing high traffic call centers
  • Ability to lead remote and/or hybrid teams
  • Strong background in developing metrics and benchmarks
  • Experience in creating and implementing call center performance improvement programs
  • Proven leadership and interpersonal skills plus a demonstrated ability to manage, develop, and motivate staff
  • Strong analytical and critical thinking abilities to make timely decisions while functioning in a fast-paced changing work environment
  • Ability to juggle multiple priorities, follow through on projects, and meet deadlines
  • Ability to interface with all levels of staff, Board members, and customers

Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at hr@berkshirebank.com.

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