Franklin, TN · On-site
Overview As a WFM Specialist I at Wellpath, you will hold a pivotal position in enhancing workforce planning and management. Your primary responsibilities will encompass tasks such as scheduling ...
Quick apply
Franklin, TN · On-site
Overview As a WFM Specialist I at Wellpath, you will hold a pivotal position in enhancing workforce planning and management. Your primary responsibilities will encompass tasks such as scheduling ...
Franklin, TN · On-site
$44K - $60K/yr
How you make a difference As a WFM Specialist I at Wellpath, you will hold a pivotal position in enhancing workforce planning and management. Your primary responsibilities will encompass tasks such ...
Quick apply
Franklin, TN · On-site
$44K - $60K/yr
How you make a difference As a WFM Specialist I at Wellpath, you will hold a pivotal position in enhancing workforce planning and management. Your primary responsibilities will encompass tasks such ...
Franklin, TN · On-site
As a WFM Specialist I at Wellpath, you will hold a pivotal position in enhancing workforce planning and management. Your primary responsibilities will encompass tasks such as scheduling, position ...
Franklin, TN · On-site
As a WFM Specialist I at Wellpath, you will hold a pivotal position in enhancing workforce planning and management. Your primary responsibilities will encompass tasks such as scheduling, position ...
Franklin, TN · On-site
$22.75 - $30.75/hr
How you make a difference As a WFM Specialist I at Wellpath, you will hold a pivotal position in enhancing workforce planning and management. Your primary responsibilities will encompass tasks such ...
Franklin, TN · On-site
$22.75 - $30.75/hr
How you make a difference As a WFM Specialist I at Wellpath, you will hold a pivotal position in enhancing workforce planning and management. Your primary responsibilities will encompass tasks such ...
Franklin, TN · On-site
How you make a difference As a WFM Specialist I at Wellpath, you will hold a pivotal position in enhancing workforce planning and management. Your primary responsibilities will encompass tasks such ...
Franklin, TN · On-site
How you make a difference As a WFM Specialist I at Wellpath, you will hold a pivotal position in enhancing workforce planning and management. Your primary responsibilities will encompass tasks such ...
Nashville, TN · On-site
$87K - $111K/yr
Senior HRIS Analyst (UKG Pro WFM) Location: Nashville, TN (Hybrid must be in the Nashville area) Employment Type: Direct Hire Key Responsibilities * Serve as the primary technical owner and system ...
New
Nashville, TN · On-site
$87K - $111K/yr
Senior HRIS Analyst (UKG Pro WFM) Location: Nashville, TN (Hybrid must be in the Nashville area) Employment Type: Direct Hire Key Responsibilities * Serve as the primary technical owner and system ...
New
Nashville, TN · On-site
DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across ...
Nashville, TN · On-site
DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across ...
Nashville, TN · On-site
DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across ...
Nashville, TN · On-site
DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across ...
DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across ...
DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across ...
Responsible for configuring and maintaining WFM functionality, including Advanced Scheduler, shift scheduling by operational zones, pay rules, work rules, pay codes, accruals, and labor levels to ...
Responsible for configuring and maintaining WFM functionality, including Advanced Scheduler, shift scheduling by operational zones, pay rules, work rules, pay codes, accruals, and labor levels to ...
Responsible for configuring and maintaining WFM functionality, including Advanced Scheduler, shift scheduling by operational zones, pay rules, work rules, pay codes, accruals, and labor levels to ...
Responsible for configuring and maintaining WFM functionality, including Advanced Scheduler, shift scheduling by operational zones, pay rules, work rules, pay codes, accruals, and labor levels to ...
Brentwood, TN · On-site
$85K - $108K/yr
This role leads UKG Pro WFM system administration, configuration management, integrations, testing, release support, and process optimization, while providing technical leadership, administration ...
Brentwood, TN · On-site
$85K - $108K/yr
This role leads UKG Pro WFM system administration, configuration management, integrations, testing, release support, and process optimization, while providing technical leadership, administration ...
Brentwood, TN · Hybrid
$85K - $108K/yr
This role leads UKG Pro WFM system administration, configuration management, integrations, testing, release support, and process optimization, while providing technical leadership, administration ...
Brentwood, TN · Hybrid
$85K - $108K/yr
This role leads UKG Pro WFM system administration, configuration management, integrations, testing, release support, and process optimization, while providing technical leadership, administration ...
Memphis, TN · On-site
$180 - $260/hr
WFM Education & Onboarding Leadership * Design, build, and deploy an ongoing WFM education curriculum for existing health system leaders to maintain high operational and productivity literacy.
Memphis, TN · On-site
$180 - $260/hr
WFM Education & Onboarding Leadership * Design, build, and deploy an ongoing WFM education curriculum for existing health system leaders to maintain high operational and productivity literacy.
WFM Education & Onboarding Leadership Design, build, and deploy an ongoing WFM education curriculum for existing health system leaders to maintain high operational and productivity literacy.
WFM Education & Onboarding Leadership Design, build, and deploy an ongoing WFM education curriculum for existing health system leaders to maintain high operational and productivity literacy.
Nashville, TN · On-site
$16 - $25.40/hr
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
Nashville, TN · On-site
$16 - $25.40/hr
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
Franklin, TN · On-site
$16 - $25.40/hr
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations ...
Franklin, TN · On-site
$16 - $25.40/hr
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations ...
Nashville, TN · On-site
$16 - $25.40/hr
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations ...
Nashville, TN · On-site
$16 - $25.40/hr
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations ...
$34.9K - $46K
6% of jobs
$54.1K is the 25th percentile. Wages below this are outliers.
$46K - $57.1K
26% of jobs
$57.1K - $68.1K
7% of jobs
The median wage is $78.2K / yr.
$68.1K - $79.2K
12% of jobs
$79.2K - $90.2K
18% of jobs
$90.2K - $101.3K
0% of jobs
$101.3K - $112.3K
5% of jobs
$113K is the 75th percentile. Wages above this are outliers.
$112.3K - $123.4K
10% of jobs
$123.4K - $134.5K
1% of jobs
$134.5K - $145.5K
14% of jobs
$145.5K - $156.6K
1% of jobs
$34.9K
$88.6K
$156.6K
A Workforce Management (WFM) job involves forecasting, scheduling, and optimizing staff to ensure efficient operations, typically in contact centers or service industries. WFM professionals analyze historical data, predict work volume, and allocate resources to meet service levels while controlling costs. Responsibilities often include real-time monitoring, reporting, and process improvements to enhance productivity and customer satisfaction.
In a call center, WFM professionals are responsible for forecasting call volumes, creating efficient staff schedules, monitoring real-time adherence, and adjusting workforce plans as needed to meet service levels. They analyze historical data and trends to recommend process improvements and ensure the right number of agents are available at peak times. Additionally, WFM staff often collaborate closely with operations, HR, and team leaders to address staffing needs, communicate changes, and report on performance metrics. This role is integral to maintaining a balanced workload and ensuring high customer satisfaction.
To thrive as a Workforce Management (WFM) professional, you need strong analytical and problem-solving skills, a solid understanding of forecasting and scheduling concepts, and often a bachelor's degree in business, statistics, or a related field. Familiarity with WFM software such as NICE, Genesys, or Verint, as well as proficiency in Excel and reporting tools, is typically required. Excellent communication, organizational skills, and an ability to collaborate effectively with various teams help someone excel in this position. These skills and qualifications are essential for ensuring efficient staffing, maximizing productivity, and meeting service level goals within dynamic environments like call centers or customer support organizations.
The most popular types of Wfm jobs in Tennessee are:
For Wfm jobs in Tennessee, the most frequently searched job titles are:
The top searched job categories for Wfm jobs in Tennessee are:
Cities in Tennessee with the most Wfm job openings:
Franklin, TN • On-site
7.2
Based on 94 frontline employees who took The Breakroom Quiz
344th of 895 rated healthcare providers
People enjoy working here
Good employer
Recommended by students
Respectful managers
Uninterrupted breaks
Full-time
Posted 17 days ago
Overview
As a WFM Specialist I at Wellpath, you will hold a pivotal position in enhancing workforce planning and management. Your primary responsibilities will encompass tasks such as scheduling, position management, and forecasting, all aimed at maximizing the efficient utilization of Wellpath's workforce management platforms. This role is essential for ensuring the seamless operation of our workforce, contributing to the overall success of our organization.
Responsibilities
Qualifications
Education
Experience
Licenses/Certifications
