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Wfm Jobs in Georgia (NOW HIRING)

Cloud Talent

UKG Pro WFM Consultant

Atlanta, GA · Remote

Global client has a long-term, remote need for a strong UKG Pro WFM Consultant with strong Time & Attendance experience. This is not a pure configuration role. Requires in-depth understanding of the ...

NTT DATA Services

$164K/yr

We are currently seeking a Infor Workbrain/WFM Funcitional Analyst - REMOTE to join our team in Atlanta, North Carolina (US-NC), United States (US). Position Summary Responsible for the ...

Ztek Consulting INC

UKG Consultant

Atlanta, GA · On-site

Experience with UKG Pro WFM (Dimensions) implementations and enhancements will be given preference over just Workforce Central experience. * 10+ years of experience implementing and configuring UKG ...

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Wfm information

See Georgia salary details

$32.5K

$82.4K

$145.7K

How much do wfm jobs pay per year?

As of Aug 23, 2026, the average yearly pay for wfm in Georgia is $82,391.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,100.00 and $111,900.00 per year, depending on experience, location, and employer.

What is a Wfm?

A Workforce Management (WFM) job involves forecasting, scheduling, and optimizing staff to ensure efficient operations, typically in contact centers or service industries. WFM professionals analyze historical data, predict work volume, and allocate resources to meet service levels while controlling costs. Responsibilities often include real-time monitoring, reporting, and process improvements to enhance productivity and customer satisfaction.

What are the typical daily responsibilities of a Wfm professional in a call center environment?

In a call center, WFM professionals are responsible for forecasting call volumes, creating efficient staff schedules, monitoring real-time adherence, and adjusting workforce plans as needed to meet service levels. They analyze historical data and trends to recommend process improvements and ensure the right number of agents are available at peak times. Additionally, WFM staff often collaborate closely with operations, HR, and team leaders to address staffing needs, communicate changes, and report on performance metrics. This role is integral to maintaining a balanced workload and ensuring high customer satisfaction.

What are the key skills and qualifications needed to thrive in the Wfm position, and why are they important?

To thrive as a Workforce Management (WFM) professional, you need strong analytical and problem-solving skills, a solid understanding of forecasting and scheduling concepts, and often a bachelor's degree in business, statistics, or a related field. Familiarity with WFM software such as NICE, Genesys, or Verint, as well as proficiency in Excel and reporting tools, is typically required. Excellent communication, organizational skills, and an ability to collaborate effectively with various teams help someone excel in this position. These skills and qualifications are essential for ensuring efficient staffing, maximizing productivity, and meeting service level goals within dynamic environments like call centers or customer support organizations.

Is workforce management a stressful job?

Workforce management involves coordinating staffing, scheduling, and resource allocation, which can be stressful during periods of high demand or staffing shortages. The role requires strong organizational skills and the ability to handle multiple priorities, but stress levels vary depending on the work environment and workload. Effective use of tools like workforce management software can help mitigate stress.

What are the most commonly searched types of Wfm jobs in Georgia?

The most popular types of Wfm jobs in Georgia are:

What are popular job titles related to Wfm jobs in Georgia?

For Wfm jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Wfm jobs in Georgia look for?

The top searched job categories for Wfm jobs in Georgia are:

What cities in Georgia are hiring for Wfm jobs?

Cities in Georgia with the most Wfm job openings:

Wfm jobs near you
Infographic showing various Wfm job openings in Georgia as of August 2026, with employment types broken down into 68% Full Time, 9% Part Time, 3% Temporary, and 20% Contract. Highlights an 91% In-person, 3% Hybrid, and 6% Remote job distribution, with an average salary of $82,391 per year, or $39.6 per hour.

Project Manager - Workforce Management (WFM)

Cerebra Consulting Inc

Cumming, GA • On-site

Contractor

Re-posted 8 days ago

Job description

Cerebra Consulting Inc is a System Integrator and IT Services Solution provider with a focus on Big Data, Business Analytics, Cloud Solutions, Amazon Web Services, Salesforce, Oracle EBS, Peoplesoft, Hyperion, Oracle Configurator, Oracle CPQ, Oracle PLM and Custom Application Development. Utilizing solid business experience, industry-specific expertise, and proven methodologies, we consistently deliver measurable results for our customers. Cerebra has partnered with leading enterprise software companies and cloud providers such as Oracle, Salesforce, Amazon and able to leverage these partner relationships to deliver high-quality, end-to-end customer solutions that are targeted to the needs of each customer.
 
 
 
 
 

Job Title: Project Manager – Workforce Management (WFM)
Location: Cumming, GA (Onsite/Hybrid)
Job Type: Contract
Experience: 10+ Years

 

Job Description

We are seeking an experienced Project Manager – Workforce Management (WFM) to lead and deliver Workforce Management initiatives for a large enterprise environment. The ideal candidate will have a strong background in project management, workforce management solutions, stakeholder engagement, and cross-functional team leadership. This role requires excellent communication, planning, and execution skills to ensure successful project delivery while meeting business objectives.

 

Key Responsibilities

  • Lead end-to-end Workforce Management (WFM) projects from initiation through implementation and post-production support.
  • Develop project plans, timelines, budgets, resource allocation, and risk mitigation strategies.
  • Coordinate with business stakeholders, IT teams, vendors, and leadership to define project scope and objectives.
  • Manage multiple workstreams while ensuring projects are delivered on time, within scope, and within budget.
  • Facilitate project meetings, status updates, steering committee presentations, and executive reporting.
  • Identify project risks, issues, and dependencies, and implement mitigation plans.
  • Oversee requirements gathering, solution design, testing, deployment, and user adoption activities.
  • Ensure adherence to project governance, quality standards, and organizational PMO methodologies.
  • Collaborate with Workforce Management, HR, Payroll, Operations, and IT teams to optimize business processes.
  • Manage change requests, project documentation, and lessons learned.
  • Support vendor management and coordinate implementation activities for WFM solutions.
  • Monitor project KPIs and provide regular progress reports to senior leadership.

 

Required Qualifications

  • Bachelor's degree in Information Technology, Business Administration, Computer Science, or a related field.
  • 10+ years of project management experience with enterprise-level implementations.
  • Hands-on experience delivering Workforce Management (WFM) projects.
  • Strong understanding of project management methodologies including Agile, Scrum, and Waterfall.
  • Experience with project management tools such as Microsoft Project, Jira, Azure DevOps, or Smartsheet.
  • Excellent stakeholder management, communication, and presentation skills.
  • Strong analytical, organizational, and problem-solving abilities.
  • Experience managing cross-functional teams in hybrid or onsite environments.

 

Preferred Qualifications

  • PMP, PMI-ACP, Scrum Master, or equivalent project management certification.
  • Experience implementing WFM platforms such as UKG Pro WFM (Kronos), WorkForce Software, Oracle WFM, ADP Workforce Manager, or NICE/IEX.
  • Experience with HRIS, Payroll, and Time & Attendance integrations.
  • Knowledge of workforce scheduling, forecasting, labor compliance, and reporting.
  • Experience working in manufacturing, healthcare, retail, or enterprise environments.

 

Primary Skills

Project Management, Workforce Management (WFM), UKG/Kronos, Agile, Scrum, Waterfall, Stakeholder Management, Risk Management, Jira, Microsoft Project, HRIS, Time & Attendance, Resource Planning, Budget Management, Change Management, Executive Reporting.

Thanks,

Anwar Shaik

US IT Recruiter

Cerebra Consulting Inc

Email - anwar.shaik@cerebra-consulting.com

Phone: 18148312413 x 175