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Wfm Manager Jobs in Georgia (NOW HIRING)

Cloud Talent

UKG Pro WFM Consultant

Atlanta, GA · Remote

Global client has a long-term, remote need for a strong UKG Pro WFM Consultant with strong Time ... Manage integrations, should have some data skills, testing skills. * Nice to have: APAC experience ...

NTT DATA Services

$164K/yr

We are currently seeking a Infor Workbrain/WFM Funcitional Analyst - REMOTE to join our team in ... Manage interfaces between Workbrain, payroll, and other enterprise systems. * Ensure compliance ...

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Wfm Manager information

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$19.4K

$51.8K

$86.5K

How much do wfm manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for wfm manager in Georgia is $51,804.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,200.00 and $58,300.00 per year, depending on experience, location, and employer.

What is a WFM manager?

Workforce Management (WFM) Managers are professionals responsible for overseeing staff scheduling, forecasting workload, and optimizing resource allocation within an organization. They use data analysis and specialized software to ensure that the right number of employees are available to meet business needs, particularly in customer service environments like call centers. WFM Managers play a key role in improving efficiency, reducing costs, and maintaining high service levels by balancing staffing with demand. Their responsibilities often include real-time monitoring, capacity planning, and reporting on workforce metrics.

What skills and qualifications are needed to thrive as a WFM manager?

To thrive as a WFM Manager, you need strong analytical skills, expertise in forecasting, scheduling, and capacity planning, typically supported by a degree in business, statistics, or a related field. Proficiency with WFM software like NICE, Verint, or Genesys, and certifications in workforce management tools or methodologies, are highly valued. Exceptional communication, leadership, and problem-solving abilities help you effectively lead teams and collaborate across departments. These skills and qualities are crucial to ensure optimal staffing, efficient operations, and high customer satisfaction in dynamic environments.

What are common challenges faced by a WFM manager and how can they be addressed?

One of the most common challenges for a WFM (Workforce Management) Manager is accurately forecasting staffing needs to balance operational efficiency with service quality. Fluctuating call volumes, unexpected absences, and changing business priorities can complicate scheduling. Successful WFM Managers proactively use historical data, real-time analytics, and close collaboration with operations teams to adjust plans quickly. Regular communication with both agents and leadership helps identify pain points early and implement effective solutions.

What is the difference between Wfm Manager vs Workforce Analyst?

AspectWfm ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Certified Workforce Planning Professional (CWPP) are commonUsually holds a bachelor’s degree in analytics, business, or related field; may also pursue certifications in data analysis or workforce planning
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service operationsAnalyzes data, develops reports, and provides insights to optimize workforce performance
Employer & Industry UsageFound in call centers, retail, healthcare, and other industries with large workforce management needsCommon in similar industries, focusing on data analysis to support workforce decisions

The Wfm Manager oversees the entire workforce management process, including team leadership and strategic planning, while the Workforce Analyst focuses on data analysis and reporting to inform staffing decisions. Both roles are essential in optimizing workforce efficiency but differ in scope and responsibilities.

Is a Wfm Manager a good career?

A WFM (Workforce Management) Manager is a valuable role responsible for optimizing staffing, scheduling, and resource allocation within organizations. It often requires skills in data analysis, forecasting, and use of workforce management tools, and can offer opportunities for advancement in operations and leadership. The career can be stable and rewarding for those interested in operational efficiency and team management.

Is a Wfm Manager a stressful job?

A Wfm (Workforce Management) Manager often faces stress due to managing staffing levels, meeting performance targets, and handling operational challenges. The role requires strong organizational skills and the ability to adapt to changing business needs, which can contribute to a high-pressure environment.

What are the most commonly searched types of Wfm jobs in Georgia?

The most popular types of Wfm jobs in Georgia are:

What are popular job titles related to Wfm Manager jobs in Georgia?

For Wfm Manager jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Wfm Manager jobs in Georgia look for?

The top searched job categories for Wfm Manager jobs in Georgia are:

What cities in Georgia are hiring for Wfm Manager jobs?

Cities in Georgia with the most Wfm Manager job openings:

Wfm Manager jobs near you
Infographic showing various Wfm Manager job openings in Georgia as of August 2026, with employment types broken down into 80% Full Time, 11% Part Time, 6% Contract, and 3% Nights. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $51,804 per year, or $24.9 per hour.

IT Healthcare UKG Workforce Management (WFM) Manager

Emory Healthcare

Atlanta, GA • On-site

Full-time

Re-posted 12 days ago

Emory Healthcare rating

7.7

Company rating: 7.7 out of 10

Based on 217 frontline employees who took The Breakroom Quiz

160th of 891 rated healthcare providers

Job description

Overview
Be inspired. Be rewarded. Belong. At Emory Healthcare.
At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:
  • Comprehensive health benefits that start day 1
  • Student Loan Repayment Assistance & Reimbursement Programs
  • Family-focused benefits
  • Wellness incentives
  • Ongoing mentorship, development, and leadership programs
  • And more

Applicants residing in or able to relocate to the following states are eligible for hire: Alabama, Arkansas, Florida, Georgia, Illinois, Louisiana, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and Wisconsin
Description
The IT Healthcare UKG Workforce Management (WFM) Manager is responsible for leading the strategy, implementation, optimization, and ongoing support of enterprise workforce management capabilities across the healthcare system. This role ensures effective delivery and adoption of UKG Workforce Management solutions including timekeeping, scheduling, advanced scheduling, attendance, productivity, analytics, data hub, dashboards, and clinical scheduling extensions.
The Manager partners closely with clinical, operational, HR, Finance, Payroll, and IT stakeholders to drive workforce optimization, labor cost control, compliance, and improved staff experience through scalable and integrated digital solutions. This individual will lead a growing team and we are seeking a candidate with sound techincal experience in the UKG product space within the healthcare industry.
RESPONSIBILITIES:
Workforce Management Platform Ownership
  • Lead end-to-end ownership of the UKG WFM platform, including configuration, enhancements, and integrations.
  • Establish governance, standards, and best practices for workforce management processes across the enterprise.
  • Drive continuous improvement initiatives aligned to workforce optimization goals and operational performance.

Timekeeping & Attendance
  • Oversee enterprise timekeeping and attendance management, including accruals, exceptions, and compliance rules.
  • Ensure accurate timecard processing, audit readiness, and adherence to labor laws and organizational policies.
  • Collaborate with HR/Payroll teams to optimize workflows and reduce manual corrections.

Scheduling & Advanced Scheduling
  • Lead delivery and optimization of staff scheduling and advanced scheduling capabilities, including:
    • Demand-based scheduling
    • Self-scheduling and shift bidding
    • Schedule optimization and automation
    • Ensure alignment with clinical staffing models and operational requirements.
    • Support integration with external systems (e.g., PeopleSoft, Epic, Qgenda, StrataJazz, AbsenceSoft) to streamline scheduling workflows.

Clinical Scheduling Extensions
  • Support and expand clinical scheduling capabilities across nursing, perioperative, and ancillary departments.
  • Enable flexible scheduling models for complex care settings (e.g., OR, ED, imaging, therapy services).
  • Partner with clinical leaders to improve staffing efficiency, patient throughput, and workforce satisfaction.

Productivity & Labor Management
  • Implement and enhance productivity tracking and labor management tools within UKG.
  • Define and monitor workforce KPIs (e.g., worked hours, overtime, productivity ratios).
  • Provide actionable insights to operational leaders to drive labor optimization.

Analytics, Data Hub & Dashboards
  • Lead development and governance of core analytics, data hub integrations, and executive dashboards.
  • Deliver real-time visibility into workforce metrics including staffing, attendance, productivity, and labor costs.
  • Partner with data and reporting teams to standardize reporting frameworks and ensure data integrity.
  • Knowledge of integration technologies (APIs, data hubs, or reporting platforms like Power BI)

Integration & Interoperability
  • Oversee integration of UKG with enterprise systems (e.g., Epic, HRIS, payroll, scheduling systems).
  • Ensure seamless data flow across platforms supporting scheduling, timekeeping, and reporting.
  • Partner with integration teams to support API and middleware solutions.

Leadership & Stakeholder Engagement
  • Lead and develop a team of analysts, application specialists, and support resources.
  • Serve as the primary liaison between Digital IT, HR, Finance, Payroll, and Clinical Operations.
  • Facilitate steering committees, roadmap planning, and executive updates.

Serve as primary IT leadership liaison across:
  • Human Resources (policies, job codes, workforce structure)
  • Payroll (pay codes, earnings mapping, reconciliation)
  • Operational leaders (staffing practices, scheduling policies)
  • Communicatesystem updates, changes, and best practices across the enterprise

PREFERRED QUALIFICATIONS:
  • 7+ years of experience in workforce management systems, with strong focus on UKG (Dimensions/Pro WFM)
  • 5+ years of leadership or management experience
  • Deep functional knowledge of: Timekeeping and attendance, Healthcare Staff scheduling and advanced scheduling, Workforce analytics and reporting
  • Experience in healthcare workforce operations
  • Experience with clinical scheduling solutionsand multi-department healthcare environments
  • Familiarity with integrations involving PeopleSoft, Epic, QGenda,StrataJazz, AbsenceSoft or similar systems
  • Experience building data hubs, dashboards, and executive reporting tools
  • Knowledge of labor laws, union rules, and regulatory compliance in healthcare settings

Key Competencies:
  • Strategic thinking and workforce optimization expertise
  • Strong understanding of healthcare staffing models
  • Data-driven decision-making and analytics proficiency
  • Cross-functional leadership and stakeholder influence
  • Process improvement and change management
  • Technical acumen in system integrations and data architecture

Performance Outcomes (Success Measures)
  • Improved workforce efficiency and reduced labor costs
  • Increased adoption of scheduling and self-service tools
  • Accurate, audit-ready timekeeping and attendance processes
  • Standardized enterprise reporting and real-time workforce dashboards
  • Successful integration and expansion of clinical scheduling capabilities

MINIMUM QUALIFICATIONS:
  • Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field from an accredited college or university, or equivalent work experience.
  • Seven years of experience which includes designing and implementing highly complex systems on multiple platforms.
  • A knowledge of and experience with a highly reliable, mission-critical, geographically dispersed production environment.

Additional Details
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.

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