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Call Center Manager Jobs in Georgia (NOW HIRING)

thryvlgbt

Call Center Manager

Atlanta, GA · On-site

Call Center We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will be responsible for managing and leading a team of call ...

Global Electronic Services

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Call Center Manager

Buford, GA · On-site

$65K - $75K/yr

Our Call Center Manager Will: * Lead and inspire a high-performing inside sales team of up to 30 call center representatives, driving results through coaching, accountability, and motivation.

Global Electronic Services

Be Seen First

Call Center Manager

Buford, GA · On-site

$65K - $75K/yr

Our Call Center Manager Will: * Lead and inspire a high-performing inside sales team of up to 30 call center representatives, driving results through coaching, accountability, and motivation.

Verida Inc

Call Center Manager (WI)

Villa Rica, GA · On-site

Responsible for leading day-to-day call center operations and workforce management activities to maximize human and technology resources while ensuring exceptional customer service, operational ...

Verida Inc

Call Center Supervisor - WI

Villa Rica, GA · On-site

Supervises and develops frontline call center staff in accordance with company policies, procedures ... Partners with management to achieve operational objectives, contractual compliance, service-level ...

ExecuSource

Call Center Team Lead

Kennesaw, GA · On-site

$25/hr

Call Center Team Lead IT/Engineering Kennesaw, Georgia Direct Hire Jul 27, 2026 Position Title ... Directly coach, develop, and manage a team of approximately 26 CSRs (scaling up to 30 agents during ...

Intralot

Call Center Operator

Peachtree Corners, GA · On-site

One (1) year prior related customer service experience, preferably in a technical call center ... Manages ( inbound/outbound ) phone calls from Lottery retailers Effectively troubleshoot equipment ...

Intralot

Call Center Operator

Duluth, GA · On-site

One (1) year prior related customer service experience, preferably in a technical call center ... Manages ( inbound/outbound ) phone calls from Lottery retailers Effectively troubleshoot equipment ...

MCI Careers

Call Center Supervisor

Savannah, GA

This is a management-level position ideal for individuals with prior experience in customer service leadership, supervision, or call center management. You'll be responsible for the performance ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Georgia

Call Center Manager information

See Georgia salary details

$24.9K

$53.9K

$92.5K

How much do call center manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for call center manager in Georgia is $53,900.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $63,300.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Georgia? The most popular types of Call Center jobs in Georgia are:
What are popular job titles related to Call Center Manager jobs in Georgia? For Call Center Manager jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Georgia look for? The top searched job categories for Call Center Manager jobs in Georgia are:
What cities in Georgia are hiring for Call Center Manager jobs? Cities in Georgia with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Georgia as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $53,900 per year, or $25.9 per hour.

Call Center Manager

thryvlgbt

Atlanta, GA • On-site

Full-time

Re-posted 2 days ago

Job description

Call Center ManagerLocation: Atlanta, GA, 30303Skills: Call Center

We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will be responsible for managing and leading a team of call center representatives to ensure excellent customer service and satisfaction.

Responsibilities:
  • Manage and lead a team of call center representatives
  • Develop and implement strategies to improve customer service and satisfaction
  • Monitor and analyze call center performance metrics to identify areas for improvement
  • Ensure compliance with company policies and procedures
  • Provide coaching and training to call center representatives to improve performance
  • Resolve customer complaints and issues in a timely and effective manner
  • Collaborate with other departments to ensure seamless customer experience
  • Prepare and present reports on call center performance to senior management
Requirements:
  • Proven experience as a Call Center Manager or similar role
  • Excellent communication and interpersonal skills
  • Strong leadership and management skills
  • Ability to analyze data and identify trends
  • Experience with call center software and technology
  • Bachelor's degree in Business Administration or related field

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