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Call Center Manager Jobs in Athens, GA (NOW HIRING)

ProCare Rx

Call Center Supervisor PBM

Gainesville, GA

$20/hr

Previous experience within a Pharmacy or Pharmacy Benefit Manager (PBM) - preferred but not ... call center metric data, employee evaluations, ect..) * Solid ability to develop, maintain, and ...

New

ProCare Rx

Call Center Supervisor PBM

Gainesville, GA · On-site

$20/hr

Previous experience within a Pharmacy or Pharmacy Benefit Manager (PBM) - preferred but not ... call center metric data, employee evaluations, ect..) * Solid ability to develop, maintain, and ...

Marriott International, Inc

Call Center Agent

Greensboro, GA · On-site

$13.50 - $17.75/hr

N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our ...

MC-Rx

Patient Services Representative

Gainesville, GA · On-site

$16/hr

Escalate issues to management as appropriate. * Document and retain all pertinent information. QUALIFICATIONS AND REQUIREMENTS * A minimum of 1 year of Call Center experience (both inbound and ...

MC-Rx

Patient Services Representative

Gainesville, GA · On-site

$16/hr

Escalate issues to management as appropriate. * Document and retain all pertinent information. QUALIFICATIONS AND REQUIREMENTS * A minimum of 1 year of Call Center experience (both inbound and ...

Sysco

Sales Manager

Buckhead, GA · On-site

$108K - $163K/yr

... to Call Center Administration * Ensures all team members are current on all procedures, policies ... A manager should be able to work under minimal supervision and have experience managing projects

MC-Rx

Patient Services Representative

Gainesville, GA · On-site

$16/hr

Escalate issues to management as appropriate. * Document and retain all pertinent information. QUALIFICATIONS AND REQUIREMENTS * A minimum of 1 year of Call Center experience (both inbound and ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Athens, GA

Call Center Manager information

See Athens, GA salary details

$28.5K

$61.6K

$105.7K

How much do call center manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for call center manager in Athens, GA is $61,637.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,300.00 and $72,400.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Athens, GA?

The most popular types of Call Center jobs in Athens, GA are:

What are popular job titles related to Call Center Manager jobs in Athens, GA?

For Call Center Manager jobs in Athens, GA, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Athens, GA look for?

The top searched job categories for Call Center Manager jobs in Athens, GA are:

What cities near Athens, GA are hiring for Call Center Manager jobs?

Cities near Athens, GA with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Athens, GA as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $61,637 per year, or $29.6 per hour.

Call Center Supervisor PBM

ProCare Rx

Gainesville, GA

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Location:  Onsite, Gainesville, GA

Pay Rate:  $20 per hour 

ESSENTIAL DUTIES AND RESPONSIBLITIES include but are not limited to the following:

  • Address plan-related inquiries and complaints, recommending appropriate resolutions.
  • Communicate new plan information and updates to agents in a timely manner.
  • Support call center initiatives to improve performance and achieve operational goals.
  • Complete administrative tasks accurately and on time.
  • Monitor agent schedules and phone status adherence to ensure productivity.
  • Conduct regular call quality reviews and provide feedback to agents.
  • Hold monthly performance meetings and implement improvement plans as needed.
  • Provide ongoing coaching, training, and feedback to support agent development and engagement.
  • Ensure compliance with client standards, contractual requirements, and documentation processes.
  • Communicate system issues and collaborate with leadership to resolve operational disruptions.


QUALIFICATIONS AND REQUIREMENTS

  • Prior experience within a high-volume call center highly preferred; 24/7 call center experience is a plus.
  • Previous experience in leading or coaching within a team setting (work or school); Conceptual understanding of situational leadership.
  • Must be available to work varied shifts, including weekends and holidays.
  • Professional appearance, demeanor, and communication ability.
  • Availability to work varied shifts, including weekends and holidays.
  • Solid understanding of Dependability and Accountability.
  • Demonstrated business maturity within a diverse work environment.
  • Previous experience within a Pharmacy or Pharmacy Benefit Manager (PBM) – preferred but not required.

COMMUNICATION

  • Strong mentoring and relationship building skills with ability to effectively influence others and navigate interpersonal conflict situations.
  • Solid ability to communicate effectively with personnel under your supervision, peer-level employees, and senior leaders across other areas of the organization to collect and provide information, either requested or expected (status reports, call center metric data, employee evaluations, ect..)
  • Solid ability to develop, maintain, and deliver product and process training to new and existing call center employees for customer service programs, call quality, regulatory changes, and client-mandated processes.

EDUCATION

  • College or Technical School preferred
  • High school diploma or equivalent required


PHYSICAL DEMANDS
Requires sitting, standing, and occasional light lifting

The Perks of Joining Our Team:

We believe in taking care of our team.  You'll enjoy a comprehensive benefits package designed to support your well-being and financial future:

  • Comprehensive Health Benefits: Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance.
  • Time to Recharge: Paid vacation and holiday pay.
  • Focus on Your Wellness: We offer a robust Employee Wellness Program.
  • Invest in Your Future: 401 k with a company match.
  • Support System: Employee Assistance Program provides confidential support and counseling.
  • Get Rewarded for Referring Great People:  Employee referral program.

Ready to start your rewarding journey with us?  APPLY TODAY !

ProCare Rx will never ask for a financial commitment from an applicant as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our recruitment team at HumanResources@procarerx.com. 

ProCare Rx is an Equal Opportunity Employer.

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