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Member Experience Manager Jobs in Madison, WI (NOW HIRING)

landmarkcu

Branch - Member Relationship Officer

Madison, WI

$17 - $22.75/hr

... Branch Manager or Assistant Branch Manager. The Member Relationship Officer is responsible for ... A combination of education and experience may also be considered. 2. Demonstrated ability to build ...

Crunch Fitness

Member Services Representative

Madison, WI · On-site

$15/hr

Maintain a positive atmosphere that enhances the overall member experience. * Address member inquiries, concerns, and requests promptly, or escalate them to management when appropriate. * Demonstrate ...

Summit Credit Union

Member Service Teller

Cottage Grove, WI · On-site

$15.50 - $19.50/hr

... member experience. What You'll Do * Greet members with warmth and genuine interest--every ... Educate members on Summit's products and services to help them manage money more effectively.

New

Anytime Fitness - Monona, WI

Fitness Manager

Monona, WI · On-site

$19 - $21/hr

Fitness Manager Anytime Fitness | Monona, WI Full-Time | $19-$21/hour + Growth Opportunities Turn ... Gain hands-on experience in operations, sales, team development, and member engagement * Enjoy ...

Anytime Fitness

Fitness Manager

Monona, WI · On-site

$19 - $21/hr

Fitness Manager Anytime Fitness | Monona, WI Full-Time | $19-$21/hour + Growth Opportunities Turn ... Gain hands-on experience in operations, sales, team development, and member engagement * Enjoy ...

Anytime Fitness

Gym Manager

Watertown, WI · On-site

$18 - $21/hr

Gain hands-on experience in operations, sales, team development, and member engagement * Enjoy ... Manager, you'll help drive the success of the club by: * Creating exceptional experiences for ...

Anytime Fitness - Monona, WI

Fitness Manager

Monona, WI · On-site

$19 - $21/hr

Gain hands-on experience in operations, sales, team development, and member engagement * Enjoy ... As Fitness Manager, you'll help drive the success of the club by: * Creating exceptional ...

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Member Experience Manager information

See Madison, WI salary details

$24.7K

$60K

$116.9K

How much do member experience manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for member experience manager in Madison, WI is $59,979.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,300.00 and $69,000.00 per year, depending on experience, location, and employer.

What is a member experience manager?

A Member Experience Manager is a professional responsible for ensuring that members of an organization, such as a gym, club, or association, have positive and engaging interactions throughout their membership journey. They design and implement strategies to enhance member satisfaction, retention, and loyalty by addressing feedback, managing communications, and improving services. Member Experience Managers often collaborate with other teams to create a welcoming environment and resolve any issues members may encounter.

How does a member experience manager typically collaborate with other departments to enhance member satisfaction?

A Member Experience Manager frequently works cross-functionally, partnering with teams such as Marketing, Operations, and Customer Support to ensure a seamless member journey. They gather feedback from members, analyze data, and communicate insights to relevant departments to drive improvements in products, services, and processes. Regular meetings and collaborative projects are common, allowing the Member Experience Manager to advocate for member needs and champion initiatives that boost satisfaction and retention.

What are the key skills and qualifications needed to thrive as a member experience manager, and why are they important?

To thrive as a Member Experience Manager, you need expertise in customer service, relationship management, and a background in business or hospitality, often supported by a relevant bachelor’s degree. Familiarity with CRM systems, feedback management tools, and data analytics platforms is typically required. Exceptional interpersonal skills, problem-solving abilities, and a proactive mindset set top performers apart in this role. These skills ensure consistently positive member interactions, drive retention, and foster long-term loyalty crucial to an organization’s success.

What is the difference between Member Experience Manager vs Customer Success Manager?

AspectMember Experience ManagerCustomer Success Manager
Primary FocusEnhancing member engagement and satisfactionEnsuring customer retention and success with products/services
Work EnvironmentMembership organizations, clubs, associationsTech companies, SaaS, service industries
Required SkillsCommunication, relationship management, event planningOnboarding, technical knowledge, problem-solving
Common UsageMembership retention, community buildingAccount management, product adoption

While both roles focus on improving client or member satisfaction, the Member Experience Manager primarily works within membership-based organizations to foster engagement and loyalty. In contrast, the Customer Success Manager typically operates in the tech and SaaS sectors, focusing on helping clients succeed with products or services to ensure retention and growth.

How do you become a member experience manager?

To become a member experience manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service, community management, or client relations. Strong communication, problem-solving skills, and familiarity with customer relationship management (CRM) tools are also important for success in this role.

What are the most commonly searched types of Member Experience jobs in Madison, WI?

The most popular types of Member Experience jobs in Madison, WI are:

What job categories do people searching Member Experience Manager jobs in Madison, WI look for?

The top searched job categories for Member Experience Manager jobs in Madison, WI are:

What cities near Madison, WI are hiring for Member Experience Manager jobs?

Cities near Madison, WI with the most Member Experience Manager job openings:

Member Experience Manager jobs near you
Infographic showing various Member Experience Manager job openings in Madison, WI as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $59,979 per year, or $28.8 per hour.

Branch - Member Relationship Officer

Landmark Credit Union

Madison, WI • On-site

$18.75 - $24.50/hr

Full-time

Posted 9 days ago

Key responsibilities

  • Assist members with their financial needs by providing personalized solutions and resolving inquiries in a timely and professional manner.

  • Support members through account opening, servicing, and basic lending activities, ensuring accuracy and compliance.

  • Promote and offer deposit, loan, and ancillary insurance products based on member needs.

Landmark Credit Union rating

9.0

Company rating: 9.0 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

At Landmark Credit Union, we succeed by putting people first - and that starts with you. Our culture of inclusion and collaboration enables us to support our members' financial wellbeing, positively impact the communities we serve, and help our associates grow their careers. Bring your authentic self to work as part of an organization where you'll feel valued for your unique qualities, are enabled to reach your full potential, and are recognized for your contributions to our success. We strive to ensure you feel empowered to grow and succeed, while also feeling valued and taken care of, as we all do our part to put people first. We invite you to learn more about this and other opportunities at Landmark Credit Union.
NATURE AND SCOPE
This position reports to the Branch Manager or Assistant Branch Manager. The Member Relationship Officer is responsible for assisting members with their financial needs while delivering exceptional member service. This position provides personalized financial solutions, processes transactions accurately, and ensures compliance with regulatory standards.
The role supports both transactional and account servicing functions, delivering a seamless and consistent member experience.
REQUIREMENTS
1. High School diploma or equivalent and a minimum of one year of previous teller or lending experience required. A combination of education and experience may also be considered.
2. Demonstrated ability to build relationships and deliver excellent member service.
3. Strong communication skills with the ability to clearly explain products, services, and processes.
4. Experience recommending or referring deposit and loan products based on member needs.
5. Working knowledge of lending products and processes, or the ability to learn and apply this knowledge.
6. Ability to support members through account opening, servicing, and basic lending activities.
7. Must have or be able to attain National Mortgage Licensing System registration (NMLS#).
8. Ability to stand for long periods of time.
9. Successful ability to sell ancillary insurance products.
10. Must possess strong problem solving and organizational skills with the ability to manage multiple priorities.
11. Ability to use independent judgment and discretion in various situations while maintaining a high degree of confidentiality.
12. Experience with, or ability to learn systems and technology used for transactions and account servicing.
13. Must develop a thorough understanding of company policies and procedures as they relate to this position. Must understand and comply with all job-related State and federal laws and regulations.
PRINCIPAL ACCOUNTABILITIES
1. Build strong member relationships by understanding needs, providing personalized solutions, and resolving inquiries in a timely and professional manner.
2. Provide accurate, efficient, and courteous transaction services, including support for commercial accounts.
3. Educate members on available digital and automated services and assist with enrollment and usage.
4. Assist members with opening new accounts, ensuring accuracy, compliance, and a positive onboarding experience.
5. Recommend and promote appropriate deposit and loan products based on member needs, and remain knowledgeable of current offerings and promotions.
6. Deliver a seamless member experience by supporting a full range of transaction, account servicing, and lending activities.
7. Promote and offer ancillary insurance products, including GAP and Payment Protection as appropriate.
8. Works loan pipelines, understands loan documentation and follows through to obtain all required documentation from members.
9. Perform operational and support duties, including ATM balancing, transaction verification, overrides, mail processing, and audit support.
10. Serve as a resource to team members by providing guidance, training, and support as needed.
11. Assist with branch operations, including opening and closing procedures, as needed.
12. Participate in required training and development opportunities at headquarters or an off-site location.
13. Performs other duties as assigned.
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