ZipRecruiter

Log In

1

Member Experience Manager Jobs (NOW HIRING)

EōS Fitness

Member Experience Manager

Goleta, CA · On-site

$19.90 - $21.90/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As ...

EŌS Fitness

Member Experience Manager

Fullerton, CA

$19.90 - $21.90/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As ...

EōS Fitness

Member Experience Manager

Cypress, TX · On-site

$15/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As ...

EōS Fitness

Member Experience Manager

Las Vegas, NV · On-site

$16 - $18/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As ...

EŌS Fitness

Member Experience Manager

La Mirada, CA

$19.90 - $21.90/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As ...

EŌS Fitness

Member Experience Manager

Glendale, AZ · On-site

$18.50 - $20.50/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As ...

EōS Fitness

Member Experience Manager

Palm Desert, CA · On-site

$19.90 - $21.90/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As ...

EŌS Fitness

Member Experience Manager

Whittier, CA

$19.90 - $21.90/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As ...

EōS Fitness

Member Experience Manager

North Las Vegas, NV · On-site

$16 - $18/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As ...

EōS Fitness

Member Experience Manager

Thousand Oaks, CA · On-site

$19.90 - $21.90/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As ...

EōS Fitness

Member Experience Manager

Las Vegas, NV · On-site

$16 - $18/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As ...

EōS Fitness

Member Experience Manager

Lake Elsinore, CA · On-site

$19.90 - $21.90/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As ...

EōS Fitness

Member Experience Manager

Los Angeles, CA · On-site

$20.87 - $22.87/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As ...

EōS Fitness

Member Experience Manager

Roy, UT · On-site

$15 - $17/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As ...

EōS Fitness

Member Experience Manager

Houston, TX · On-site

$15/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As ...

EŌS Fitness

Member Experience Manager

Anaheim, CA

$19.90 - $21.90/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As ...

EōS Fitness

Member Experience Manager

North Las Vegas, NV · On-site

$16 - $18/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As ...

EōS Fitness

Member Experience Manager

Los Angeles, CA · On-site

$20.87 - $22.87/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As ...

EōS Fitness

Member Experience Manager

Indio, CA · On-site

$19.90 - $21.90/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As ...

EōS Fitness

Member Experience Manager

Las Vegas, NV · On-site

$16 - $18/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As ...

next page

Showing results 1-20

People also search for

All JobsMember Experience Manager Jobs

Member Experience Manager information

See salary details

$24.5K

$59.5K

$116K

How much do member experience manager jobs pay per year?

As of Jun 6, 2026, the average yearly pay for member experience manager in the United States is $59,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $68,500.00 per year, depending on experience, location, and employer.

What is a Member Experience Manager?

A Member Experience Manager is a professional responsible for ensuring that members of an organization, such as a gym, club, or association, have positive and engaging interactions throughout their membership journey. They design and implement strategies to enhance member satisfaction, retention, and loyalty by addressing feedback, managing communications, and improving services. Member Experience Managers often collaborate with other teams to create a welcoming environment and resolve any issues members may encounter.

How does a Member Experience Manager typically collaborate with other departments to enhance member satisfaction?

A Member Experience Manager frequently works cross-functionally, partnering with teams such as Marketing, Operations, and Customer Support to ensure a seamless member journey. They gather feedback from members, analyze data, and communicate insights to relevant departments to drive improvements in products, services, and processes. Regular meetings and collaborative projects are common, allowing the Member Experience Manager to advocate for member needs and champion initiatives that boost satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Member Experience Manager, and why are they important?

To thrive as a Member Experience Manager, you need expertise in customer service, relationship management, and a background in business or hospitality, often supported by a relevant bachelor’s degree. Familiarity with CRM systems, feedback management tools, and data analytics platforms is typically required. Exceptional interpersonal skills, problem-solving abilities, and a proactive mindset set top performers apart in this role. These skills ensure consistently positive member interactions, drive retention, and foster long-term loyalty crucial to an organization’s success.

What is the difference between Member Experience Manager vs Customer Success Manager?

AspectMember Experience ManagerCustomer Success Manager
Primary FocusEnhancing member engagement and satisfactionEnsuring customer retention and success with products/services
Work EnvironmentMembership organizations, clubs, associationsTech companies, SaaS, service industries
Required SkillsCommunication, relationship management, event planningOnboarding, technical knowledge, problem-solving
Common UsageMembership retention, community buildingAccount management, product adoption

While both roles focus on improving client or member satisfaction, the Member Experience Manager primarily works within membership-based organizations to foster engagement and loyalty. In contrast, the Customer Success Manager typically operates in the tech and SaaS sectors, focusing on helping clients succeed with products or services to ensure retention and growth.

More about Member Experience Manager jobs
What cities are hiring for Member Experience Manager jobs? Cities with the most Member Experience Manager job openings:
What are the most commonly searched types of Member Experience jobs? The most popular types of Member Experience jobs are:
Who are the top companies hiring for Member Experience Manager jobs? The top employers for Member Experience Manager jobs are:
What states have the most Member Experience Manager jobs? States with the most job openings for Member Experience Manager jobs include:
What job categories do people searching Member Experience Manager jobs look for? The top searched job categories for Member Experience Manager jobs are:
Member Experience Manager jobs near you
Infographic showing various Member Experience Manager job openings in the United States as of May 2026, with employment types broken down into 3% As Needed, 81% Full Time, 13% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $59,525 per year, or $28.6 per hour.

Member Experience Manager

EōS Fitness

Goleta, CA • On-site

$19.90 - $21.90/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

EōS Fitness rating

5.8

Company rating: 5.8 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

39th of 61 rated gym and leisure clubs

Job description

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
We are seeking a dynamic and highly organized Member Experience Manager to support EōS members and guests by delivering best-in-class service. This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As a key leader in our Company, you will model our core values and work closely with department managers to support the overall success of the gym.
Position Purpose: Develop a team that delivers exceptional customer experience and hits business objectives.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
Responsibilities:
  • Takes Initiative in identifying ways to enhance the member experience.
  • Serve as the first point of contact for member concerns, ensuring quick resolution of service issues, billing questions, or other concerns.
  • Address member complaints with professionalism, empathy, and a solution-oriented mindset to maintain positive relationships and high retention rates.
  • Support member retention through developing and executing strategies to engage members, including promptly handling membership concerns, resolving service issues, and offering personalized outreach to members.
  • Monitor trends in member satisfaction and provide actionable insights to improve retention and overall satisfaction.
  • Collaborate with gym department managers to review and respond to member surveys and feedback promptly, addressing any areas for improvement and celebrating successes.
  • Ensure members feel heard and valued, maintaining an open line of communication.
  • Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism.
  • Partner with the Operations Manager to support, lead, train, and coach the front desk team, providing ongoing feedback and development to maintain best in class customer service.
  • Partner with department managers and their teams to support facility operations, including cleanliness standards and safety protocols to provide the best-in-class member experience.
  • Embody the Company's core values (e.g., Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, Fight Hard to Win) in all daily interactions and decision- making.
  • Serve as a leader who inspires the team to uphold the Company's culture and deliver on our core purpose of creating loyal, lifelong fans and exercise practitioners.

Qualifications:
  • Proven experience in customer service or front-line leadership, preferably in the fitness, hospitality, or service industry.
  • Excellent communication (written and verbal), problem-solving, and interpersonal skills.
  • Ability to multitask and thrive in a fast-paced, customer-facing environment.
  • Strong organizational skills and attention to detail.
  • Proficiency with fitness management software, social media platforms, and Microsoft Office Suite.
  • Knowledge of fitness industry operations, including membership management and billing processes.

Requirements:
  • Must successfully pass background check.
  • Must Obtain a CPR certification within 30 days of employment. *
  • Must attend EōS Ethos and Customer Service Training within 30 days of employment. *
  • Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
  • Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system
  • Ability to bend routinely and repetitively to lift more than 40 lbs.

California Pay Range
$19.90-$21.90 USD
Benefits and Perks:
  • A highly energetic and collaborative team.
  • A management team that cares about your professional development.
  • Free membership for you and plus one family member.
  • Discounted Personal Training, and merchandise - including supplements.
  • Employee referral program.
  • Daily Pay offered - access your funds before payday.
  • Competitive pay plus vacation, holiday, and sick pay.*
  • Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered!*
  • 401(k) + Company matching!*
  • Personal education growth options with Sophia Learning.

* Based on eligibility of tenure and full-time vs. part-time employment.
EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.
To view more information on our CCPA policy, click HERE.
EEO is The Law - click here for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
EōS Fitness participates in the government eVerify program. Please review the details of this program by clicking here.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at recruitinghelpline@eosfitness.com or by calling 949.309.4182. To check on the status of your application, please visit the Greenhouse Candidate Portal at my.greenhouse.com for updates.

What EōS Fitness employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply