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Member Experience Manager Jobs (NOW HIRING)

ClubCorp

Member Experience Manager

Aurora, CO · On-site

$23 - $28/hr

Job Summary The Member Experience Manager supports the Director Member Experience, or the General Manager in developing and executing activities that enhance the overall member experience at the club.

New

EŌS Fitness

Member Experience Manager

Orem, UT · On-site

$15 - $17/hr

Member Experience Manager Orem, UT: E University Pkwy/S Main St. EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members ...

EŌS Fitness

Member Experience Manager

Oxnard, CA · On-site

$19.90 - $21.90/hr

Member Experience Manager Oxnard: E Vineyard Ave / W Esplanade Dr EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members ...

EŌS Fitness

Member Experience Manager

Goleta, CA · On-site

$19.90 - $21.90/hr

Member Experience Manager Goleta: Vega Dr / Calle Real EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our ...

EŌS Fitness

Member Experience Manager

Santa Barbara, CA · On-site

$19.90 - $21.90/hr

Member Experience Manager Santa Barbara: Chapala St / W Carrillo St EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our ...

EŌS Fitness

Member Experience Manager

Springville, UT · On-site

$15 - $17/hr

Member Experience Manager EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a ...

EŌS Fitness

Member Experience Manager

Laveen, AZ · On-site

$18.50 - $20.50/hr

Member Experience Manager Laveen, AZ: S 59th Ave/W Baseline Rd EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members ...

EoS Fitness

Member Experience Manager

Houston, TX

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...

EoS Fitness

Member Experience Manager

Baldwin, MI

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...

EoS Fitness

Member Experience Manager

Surprise, AZ

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...

EōS Fitness

Member Experience Manager

Plano, TX · On-site

$15/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As ...

EōS Fitness

Member Experience Manager

Las Vegas, NV · On-site

$16 - $18/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As ...

EōS Fitness

Member Experience Manager

Euless, TX · On-site

$15/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As ...

EŌS Fitness

Member Experience Manager

Glendale, CA · On-site

$19.90 - $21.90/hr

Member Experience Manager Glendale: N Central Ave / WBroadway EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members ...

EŌS Fitness

Member Experience Manager

Ogden, UT · On-site

$15 - $17/hr

Member Experience Manager Ogden, UT: Kiesel Ave EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees ...

EŌS Fitness

Member Experience Manager

Syracuse, UT · On-site

$15 - $17/hr

Member Experience Manager Syracuse, UT: S 1000 W / W 1700 S (Relocation) EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our ...

EŌS Fitness

Member Experience Manager

Bountiful, UT · On-site

$15 - $17/hr

Member Experience Manager Bountiful, UT: S Main St / W 2600 EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our ...

EŌS Fitness

Member Experience Manager

Las Vegas, NV · On-site

$16 - $18/hr

Member Experience Manager Las Vegas, NV: Silverado Ranch BLvd./Maryland Pkwy EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like ...

EŌS Fitness

Member Experience Manager

Hurst, TX · On-site

$15/hr

Member Experience Manager Hurst, TX: NE Loop 820/Glenview Dr. EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members ...

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Member Experience Manager information

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$24.5K

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How much do member experience manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for member experience manager in the United States is $59,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $68,500.00 per year, depending on experience, location, and employer.

What is a member experience manager?

A Member Experience Manager is a professional responsible for ensuring that members of an organization, such as a gym, club, or association, have positive and engaging interactions throughout their membership journey. They design and implement strategies to enhance member satisfaction, retention, and loyalty by addressing feedback, managing communications, and improving services. Member Experience Managers often collaborate with other teams to create a welcoming environment and resolve any issues members may encounter.

How does a member experience manager typically collaborate with other departments to enhance member satisfaction?

A Member Experience Manager frequently works cross-functionally, partnering with teams such as Marketing, Operations, and Customer Support to ensure a seamless member journey. They gather feedback from members, analyze data, and communicate insights to relevant departments to drive improvements in products, services, and processes. Regular meetings and collaborative projects are common, allowing the Member Experience Manager to advocate for member needs and champion initiatives that boost satisfaction and retention.

What are the key skills and qualifications needed to thrive as a member experience manager, and why are they important?

To thrive as a Member Experience Manager, you need expertise in customer service, relationship management, and a background in business or hospitality, often supported by a relevant bachelor’s degree. Familiarity with CRM systems, feedback management tools, and data analytics platforms is typically required. Exceptional interpersonal skills, problem-solving abilities, and a proactive mindset set top performers apart in this role. These skills ensure consistently positive member interactions, drive retention, and foster long-term loyalty crucial to an organization’s success.

What is the difference between Member Experience Manager vs Customer Success Manager?

AspectMember Experience ManagerCustomer Success Manager
Primary FocusEnhancing member engagement and satisfactionEnsuring customer retention and success with products/services
Work EnvironmentMembership organizations, clubs, associationsTech companies, SaaS, service industries
Required SkillsCommunication, relationship management, event planningOnboarding, technical knowledge, problem-solving
Common UsageMembership retention, community buildingAccount management, product adoption

While both roles focus on improving client or member satisfaction, the Member Experience Manager primarily works within membership-based organizations to foster engagement and loyalty. In contrast, the Customer Success Manager typically operates in the tech and SaaS sectors, focusing on helping clients succeed with products or services to ensure retention and growth.

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What are the most commonly searched types of Member Experience jobs?

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Member Experience Manager jobs near you
Infographic showing various Member Experience Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $59,525 per year, or $28.6 per hour.

Member Experience Manager

ClubCorp

Aurora, CO • On-site

$23 - $28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

Job description


Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited!
Job Summary
The Member Experience Manager supports the Director Member Experience, or the General Manager in developing and executing activities that enhance the overall member experience at the club. This role is responsible for helping create and implement engaging event programming, as well as managing the content and communication plan to keep members informed and connected. The Member Experience Manager will play a key role in ensuring that all interactions and events contribute to a welcoming and vibrant club community.
Reporting Structure
  • Reports directly to the Director Member Experience or General Manager (if there is not a Director Member Experience to the Club)
Day to Day
  • Support the execution of the membership experience strategic plan, including onboarding, programming, communication and retention efforts, ensuring a vibrant and connected member community that aligns with brand standards.
  • Create and execute engaging programs and events that reflect the club's unique member base, product offerings, and position, incorporating feedback from members and committees.
  • Focus on improving member retention through targeted At-Risk Member Intervention initiatives and personalized onboarding for new members to foster strong connections.
  • Communicate effectively with members and employees across all channels, ensuring consistent and concise messaging that highlights club activities and enhances member engagement.
  • Create compelling storytelling and content-driven communications to promote club events, programs, and the overall ClubLife experience.
  • Support the club's growth by balancing quantitative goals (membership growth) and qualitative goals (member experience).
Additional Duties
  • Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.
  • Follow all company, club, and department policies, procedures, and instructions.
  • Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
  • Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
  • Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
  • Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
  • Attend daily briefings and actively engage in required activities to stay informed and contribute to the team's success.
About You
Required
  • High school diploma or equivalent.
  • A minimum of 2 years of experience in hospitality, customer relations, or marketing and communications.

Preferred
  • Bachelor's degree with a focus in business, communications, journalism, public relations, hospitality management, or recreation.
  • Experience in areas such as sales, relationship management, food and beverage operations, customer service, membership associations, or fundraising.
  • Possess a service-oriented mindset with the ability to make every member and guest feel valued.
  • Friendly and personable with a positive, can-do attitude, demonstrating a willingness to go above and beyond to deliver an exceptional member experience.
  • Strong communication skills across various channels, including verbal, written, phone, text, and social media.
  • Proven ability to work well under pressure, effectively managing multiple tasks simultaneously.
  • Strong organizational skills with keen attention to detail.
  • Professional and welcoming phone demeanor.
  • Exceptional listing skills, with the ability to understand and respond to member and guest needs.
  • Effective multitasker with strong time management and prioritization skills.
  • Advanced in Microsoft Office applications, including Word, Outlook, and Excel.
  • Positive attitude with a collaborative team spirit.
  • Experience with CRM systems, particularly Salesforce.
Physical Requirements
  • Must be able to stand, walk, and perform physical activities for extended periods.
  • Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
  • Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required.
  • Effective communication skills with sufficient visual acuity, including talking and hearing.
Primary Tools/Equipment
  • Computer
  • Keyboard
  • Telephone
  • Copier
  • General office supplies
Work Schedule
  • Attendance requirements for this position as outlined on the weekly schedule.
  • Additional hours are required to meet deadlines of the position, including weekends and/or holidays.

What We Offer
We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and-if you're in a non-exempt role-hours worked. While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes:
  • Medical, dental, and vision coverage
  • Life insurance
  • Short-term and long-term disability insurance
  • 401(k) retirement savings plan
  • Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members)

Want to learn more? Visit www.invitedbenefits.com for full details.
Have more questions? Check out our Invited Jobs website for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedIn Instagram Twitter Facebook
Invited is an Equal Employment Opportunity Employer
The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.

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