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Vp Member Experience Jobs (NOW HIRING)

UNAVAILABLE

VP, Digital

Hampton, NH · On-site

This role oversees the digital ecosystem that powers the member experience, including mobile, web ... The Vice President, Digital is responsible for defining and executing the enterprise digital ...

ERB

The Vice President, Marketing will bring process, pace, and performance to a wide range of ... Partner with Member Experience to identify moments in the member journey where marketing can ...

Planet Fitness

VP, Digital

Boston, MA · On-site

This role oversees the digital ecosystem that powers the member experience, including mobile, web ... The Vice President, Digital is responsible for defining and executing the enterprise digital ...

UNAVAILABLE

VP, Digital

Boston, MA · On-site

This role oversees the digital ecosystem that powers the member experience, including mobile, web ... The Vice President, Digital is responsible for defining and executing the enterprise digital ...

TalentED Advisors

Vice President, Marketing

New York, NY · On-site +1

$180K - $220K/yr

The Vice President, Marketing will bring process, pace, and performance to a wide range of ... Partner with Member Experience to identify moments in the member journey where marketing can ...

PenFed Credit Union

SVP Artificial Intelligence

Mclean, VA · On-site

$158K - $198K/yr

The Senior Vice President (SVP), Enterprise Artificial Intelligence (AI), is responsible for ... Identify opportunities where AI can improve member experience, employee productivity, operational ...

Planet Fitness

VP, Digital

Boston, MA · On-site

This role oversees the digital ecosystem that powers the member experience, including mobile, web ... The Vice President, Digital is responsible for defining and executing the enterprise digital ...

The Commercial Club of Chicago

Executive Vice President The Commercial Club of Chicago and Civic Committee Overview The Commercial ... Ensures a consistent, high‑quality member experience from first contact through long‑term ...

Civiccommittee

Executive Vice President The Commercial Club of Chicago and Civic Committee Overview The Commercial ... Ensures a consistent, high‑quality member experience from first contact through long‑term ...

Kiln

Regional Vice President

Lehi, UT · On-site

This individual is also responsible for ensuring a world-class member experience at each assigned ... Regional VP peers * Area Managers * Community Directors/Managers and Community teams * Operations ...

Kiln

Regional Vice President

Lehi, UT · On-site

This individual is also responsible for ensuring a world-class member experience at each assigned ... Regional VP peers * Area Managers * Community Directors/Managers and Community teams * Operations ...

Kiln

Regional Vice President

Lehi, UT · On-site

This individual is also responsible for ensuring a world-class member experience at each assigned ... Regional VP peers * Area Managers * Community Directors/Managers and Community teams * Operations ...

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Showing results 41-60

All JobsVp Member Experience Jobs

Vp Member Experience information

See salary details

$43.5K

$157.5K

$277.5K

How much do vp member experience jobs pay per year?

As of Sep 12, 2026, the average yearly pay for vp member experience in the United States is $157,532.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,000.00 and $190,000.00 per year, depending on experience, location, and employer.

What does a VP of Member Experience do?

A VP of Member Experience is a senior executive responsible for overseeing and enhancing the overall experience of an organization's members or customers. This role involves developing strategies to improve satisfaction, engagement, and retention by understanding member needs and expectations. The VP of Member Experience works closely with various departments to ensure seamless service delivery and often leads initiatives related to feedback, loyalty programs, and process improvements. They also analyze data to identify trends and areas for improvement, ensuring that the organization consistently delivers value to its members.

How does a VP of Member Experience typically collaborate with other departments to enhance the overall member journey?

A VP of Member Experience works closely with teams like marketing, product development, and customer support to ensure that every stage of the member journey is seamless and positive. This often involves leading cross-functional meetings to align goals, sharing member feedback with relevant departments, and developing strategies that address common pain points. By fostering open communication and collaboration, the VP helps ensure that initiatives across the organization are member-centric and consistently improve satisfaction and retention.

What are the key skills and qualifications needed to thrive as a VP of Member Experience, and why are they important?

To thrive as a VP of Member Experience, you need a solid background in customer experience management, data-driven decision-making, and leadership, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM systems, customer feedback platforms, and analytics tools is typically essential. Exceptional communication, strategic thinking, and the ability to inspire and lead cross-functional teams are standout soft skills. These competencies are crucial for driving member satisfaction, fostering loyalty, and aligning organizational objectives with member needs.

What is the difference between Vp Member Experience vs Member Services Manager?

AspectVp Member ExperienceMember Services Manager
ResponsibilitiesOversees overall member experience strategy, improves member satisfaction, and leads cross-department initiatives.Manages daily member service operations, handles member inquiries, and ensures service quality at the operational level.
CredentialsTypically requires extensive experience in customer experience, leadership, and industry-specific knowledge.Often requires customer service or client management experience, with some managerial skills.
Work EnvironmentStrategic, leadership-focused, often involves collaboration with senior management.Operational, customer-facing, with direct interaction with members and staff.

The Vp Member Experience focuses on strategic leadership to enhance overall member satisfaction, while the Member Services Manager handles day-to-day service delivery. Both roles are vital but differ in scope, responsibilities, and level of strategic involvement.

What are the most commonly searched types of Member Experience jobs?

The most popular types of Member Experience jobs are:

What are popular job titles related to Vp Member Experience jobs?

For Vp Member Experience jobs, the most frequently searched job titles are:

Infographic showing various Vp Member Experience job openings in the United States as of September 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 92% In-person, 4% Hybrid, and 4% Remote job distribution, with an average salary of $157,532 per year, or $75.7 per hour.

VP, Member & Provider Services and Optimization

New York, NY • On-site

Oscar Health
Insurance Services • 1 - 5K employees
Learn more about Oscar Healthexternal

$218K - $286K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Oscar Health rating

6.6

Company rating: 6.6 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Hi, we're Oscar. We're hiring a Vice President to oversee our Member & Provider Services and Optimization Team
Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves-one that behaves like a doctor in the family.
About the role:
The VP of Member & Provider Services and Optimization is the strategic leader responsible for the performance, scalability, and continuous improvement of the member and provider service experience. You will lead the Member and Provider Services organization, translating high-level goals into actionable operational roadmaps that prioritize member satisfaction, provider engagement, and process optimization. You will be the primary architect of a performance-driven organization. Leading a multi-tiered team of Directors to meet KPIs. You will use Oscar's internal platforms and data-driven insights to build an efficient and compliant operation. By collaborating with multiple peers, you ensure that our service delivery is not only efficient and compliant, but also serves as a differentiator in the healthcare market.
You will report into the SVP of Member & Provider Strategy
Work Location: This position is based in our New York office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid
Pay Transparency: The base pay for this role is: $218,592 - $286,902.00 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, company equity grants and annual performance bonuses.
Responsibilities:
  • Direct the Member & Provider Services organization, overseeing a scalable operating model designed to optimize the end-to-end experience for our entire service ecosystem, including members, providers, and broker call center operations.
  • Summarize departmental strategies into operational roadmaps, leading the implementation of programs that reduce friction in member navigation and provider service workflows.
  • Cultivate a culture by guiding the evolution of specialized service tools and data-led workflows that empower teams to resolve complex member and provider needs.
  • Define and refine the performance management philosophy, using member and provider feedback loops to set rigorous benchmarks for service excellence and optimization.
  • Define, socialize and implement the call center of the future, using AI, automation, self service and analytics to accelerate Oscar's industry-leading experiences
  • Improve workforce mix to maximize flexibility, efficiency, business continuity and overall experience
  • Be a primary voice of customer and advise and direct internal projects to ensure they are aligned with our experience goals
  • Lead a multi-leveled organization, including multiple levels of managers, to exceed targets in quality and productivity, optimizing every interaction to balance member empathy with regulatory and fiscal requirements.
  • Ensure teams are equipped and future-ready through advanced service tools and professional development, and build a talent bench that fosters growth for both individual contributors and new leaders.
  • Lead a culture of continuous optimization, using data-driven root cause analysis to identify systemic pain points in the member and provider experience and deploying sustainable, scalable solutions.
  • Oversee budgeting and capacity planning, providing data-backed business cases for investments that scale our ability to support a growing member and provider base.
  • Oversee the integration of quality improvement projects, ensuring that you improve member-facing and provider-facing programs to provide reliable, seamless access to care.
  • Be a senior Oscar ambassador to external partners and regulators, representing the department's optimized approach to member advocacy and provider relations.
  • Compliance with all applicable laws and regulations
  • Other duties as assigned

Requirements:
  • 15+ years of professional experience
  • 5+ years experience in managing a large organization with onshore and offshore colleagues
  • 5+ years experience leading large call center operations
  • 5+ years experience operational planning, workforce management and budgeting
  • Experience operating in a regulated environment

Bonus points:
  • Experience in the healthcare or healthtech industry
  • Experience with continuous process improvement
  • Experience in consulting
  • Experience in healthcare payer operations

Travel Requirements
  • 5-10% travel which may include representing Oscar operations with strategic provider partners and leadership strategic planning.

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.
At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.
Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.
Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.
Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.
California Residents: For information about our collection, use, and disclosure of applicants' personal information as well as applicants' rights over their personal information, please see our Privacy Policy.

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