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Member Experience Director Jobs (NOW HIRING)

Invited

Director Member Experience

Akron, OH

Director Member Experience at Firestone Country Club | Championship Golf in Akron Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the ...

ClubCorp

Director Member Experience

Chicago, IL · On-site

$68K - $92K/yr

Director Member Experience at The Metropolitan | Chicago, IL | Invited Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business?

ClubCorp

Director Member Experience

Akron, OH · On-site

Director Member Experience at Firestone Country Club | Championship Golf in Akron Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the ...

ClubCorp

Director Member Experience

Anthem, AZ · On-site

Director Member Experience Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has ...

ClubCorp

Director Member Experience

Atlanta, GA · On-site

Director Member Experience at Buckhead Club | Atlanta, GA | Invited Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since ...

Invited

Director Member Experience

Anthem, AZ

Director Member Experience Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has ...

Invited

Director Member Experience

Chicago, IL

Director Member Experience at The Metropolitan | Chicago, IL | Invited Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business?

Invited Clubs

Director Member Experience

Atlanta, GA

Director Member Experience at Buckhead Club | Atlanta, GA | Invited Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since ...

ClubCorp

Director Member Experience

Carbondale, CO · On-site

$80K - $85K/yr

Director Member Experience at Golf & Country Club in Carbondale, CO | Aspen Glen Club Ready to join a dynamic company in the hospitality and service industry where people help drive the success of ...

Invited

Director Member Experience

Carbondale, CO

Director Member Experience at Golf & Country Club in Carbondale, CO | Aspen Glen Club Ready to join a dynamic company in the hospitality and service industry where people help drive the success of ...

Invited

Director Member Experience

Atlanta, GA

Director Member Experience at Buckhead Club | Atlanta, GA | Invited Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since ...

Invited Clubs

Director Member Experience

Anthem, AZ

Director Member Experience Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has ...

Invited Clubs

Director Member Experience

Akron, OH

Director Member Experience at Firestone Country Club | Championship Golf in Akron Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the ...

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Member Experience Director information

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$29K

$56.7K

$114.5K

How much do member experience director jobs pay per year?

As of Jun 10, 2026, the average yearly pay for member experience director in the United States is $56,684.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $61,000.00 per year, depending on experience, location, and employer.

How does a Member Experience Director typically collaborate with other departments to enhance overall member satisfaction?

A Member Experience Director works closely with teams such as marketing, operations, and customer support to ensure a seamless and positive experience for members. This collaboration often involves sharing member feedback, co-developing improvement initiatives, and aligning on communication strategies to address member needs effectively. Regular cross-department meetings, joint projects, and shared performance metrics are common, helping to foster a unified approach to member engagement and satisfaction.

What is the difference between Member Experience Director vs Member Engagement Manager?

AspectMember Experience DirectorMember Engagement Manager
Primary FocusOversees overall member experience strategy and satisfactionFocuses on increasing member participation and engagement activities
ResponsibilitiesDevelops experience initiatives, manages cross-departmental teams, and improves member retentionPlans engagement campaigns, manages events, and fosters member interactions
CredentialsTypically requires experience in customer experience, marketing, or member servicesOften requires skills in communication, event planning, and relationship management
Work EnvironmentStrategic, leadership role often in corporate or association settingsOperational role with a focus on program execution and member interaction

The Member Experience Director and Member Engagement Manager roles share a focus on members but differ in scope. The Director oversees the overall member experience strategy, while the Manager concentrates on engagement activities. Both roles require strong communication skills and experience in member services, but the Director's role is more strategic and leadership-oriented.

What does a Member Experience Director do?

A Member Experience Director is responsible for overseeing and improving the overall experience of members within an organization, such as a gym, club, or association. They develop strategies to enhance member engagement, satisfaction, and retention by managing member services, programs, and feedback systems. This role often involves working closely with other departments to ensure that all touchpoints meet high standards and align with the organization’s mission. Additionally, they may analyze membership data and trends to guide improvements and address member needs proactively.

What are the key skills and qualifications needed to thrive as a Member Experience Director, and why are they important?

To thrive as a Member Experience Director, you need expertise in customer service management, strategic planning, and a background in business or hospitality, often supported by a relevant bachelor's degree. Familiarity with CRM platforms, member engagement tools, and data analytics systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills enable you to inspire teams and foster member satisfaction. These skills are vital to drive member loyalty, enhance organizational reputation, and achieve business growth.
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Member Experience Director jobs near you
Member Relations Director

Member Relations Director

YMCA

Crown Point, IN • On-site

$21/hr

Full-time

Posted 29 days ago

YMCA rating

6.1

Company rating: 6.1 out of 10

Based on 1,975 frontline employees who took The Breakroom Quiz

487th of 680 rated non-profit organizations

Job description

Help Us Launch Something Big-Our All New Gary YMCA and a New Standard for Member Care. Apply today for Member Relations Director!
Job Description
POSITION SUMMARY: This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. The Member Relations Director plays a key role in overseeing membership services and engagement strategies. They are responsible for delivering exceptional service to members, guests, and program participants, promoting memberships and programs, and maintaining a welcoming environment. The Member Relations Director is expected to embody the YMCA values, work collaboratively with the team, and lead efforts that foster a sense of community and belonging. As a leader at the Y, the Member Relations Director ensures an inviting and inclusive environment that serves all members and guests.
Qualifications
  • Associate's degree in related field or equivalent is preferred.
  • Minimum 3 years of job-related experience required in leading a team.
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
  • Excellent interpersonal, communication, and problem-solving skills.
  • Able to work independently and with minimal supervision. Organized and detail oriented.
  • Results driven with proactive planning skills.
  • Adept computer skills in Office 365.
  • Must be able to work flexible hours including evenings, weekends, and holidays.
  • Complete ongoing yearly compliance training.
  • Ability to respond to safety and emergency situations.

Essential Functions
  • Consistently deliver an exceptional member experience by anticipating needs, personalizing interactions, and proactively finding ways to exceed expectations.
  • Foster a welcoming and inclusive environment by engaging with members in a friendly, solution-oriented manner, ensuring every interaction leaves a lasting positive impression.
  • Implement member service and engagement strategies that support the recruitment of new members and the retention of existing members in a welcoming environment.
  • Responds to all member and community inquiries and/or complaints in a timely manner while planning solutions and procedures for improved results.
  • Manage multiple software systems for court reservations and CRM systems.
  • Ensure all cause driven tours conducted are working to meet departments tour-to-join closing rate and exceeding the expectations of prospecting members.
  • Build relationships with members; helps members connect with one another and the YMCA.
  • Lead Membership team in providing exemplary member service through building relationships, assisting in reaching personal goals, and instilling a sense of belonging.
  • Adheres to the organization's policies and procedures.
  • Assists in onboarding, training, and development of team members while recognizing and celebrating individual and team accomplishments.
  • Responsible for department timekeeping and scheduling.
  • Managing monthly budget standards and proactively strategizes to meet budget goals.
  • Engages with the community and team members to support the Annual Campaign efforts.
  • Demonstrates flexibility by performing a variety of tasks and additional responsibilities as needed to support evolving program and member needs.

Ymca Careers
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YMCA of Metropolitan Huntsville AL
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