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Member Experience Director Jobs (NOW HIRING)

Compass Group

EXPERIENCE DIRECTOR

New York, NY

$125K - $150K/yr

The Director will lead enterprise experience strategy, oversee Platinum Service programming, and ... Flik is a member of Compass Group USA Click here to Learn More about the Compass Story Associates ...

Invited

Director Member Experience

Centreville, VA

Director Member Experience at Chantilly National Golf & Country Club | Centreville, VA | Invited Ready to join a dynamic company in the hospitality and service industry where people help drive the ...

ClubCorp

Director Member Experience

Centreville, VA · On-site

$65K - $75K/yr

Director Member Experience at Chantilly National Golf & Country Club | Centreville, VA | Invited Ready to join a dynamic company in the hospitality and service industry where people help drive the ...

New

Flik Hospitality Group

EXPERIENCE DIRECTOR

Manhattan, NY · On-site

$125K - $150K/yr

The Director will lead enterprise experience strategy, oversee Platinum Service programming, and ... Flik is a member of Compass Group USA Click here to Learn More about the Compass Story Associates ...

ClubCorp

Director Member Experience

Saint Augustine, FL · On-site

Director Member Experience at Marsh Creek Country Club | St. Augustine, FL Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business?

New

Compass Group

EXPERIENCE DIRECTOR

Manhattan, NY · On-site

$125K - $150K/yr

The Director will lead enterprise experience strategy, oversee Platinum Service programming, and ... Flik is a member of Compass Group USA Click here to Learn More about the Compass Story Associates ...

Compass Group

EXPERIENCE DIRECTOR

Manhattan, NY · On-site

$125K - $150K/yr

The Director will lead enterprise experience strategy, oversee Platinum Service programming, and ... Flik is a member of Compass Group USA Click here to Learn More about the Compass Story Associates ...

pmymca

Membership Experience Director

Kilmarnock, VA · On-site

... Director is accountable for driving membership acquisition, engagement, and retention at assigned ... Owns member/guest experience ensuring satisfaction and engagement. Works with other association and ...

ClubCorp

Member Experience Coordinator

Charlotte, NC · On-site

Reports to the Member Experience Director, Member Experience Manager, and/or General Manager (if there is not a ME Manager or ME Director at the Club) Day to Day * Support the execution of all ...

ClubCorp

Member Experience Coordinator

Los Angeles, CA · On-site

$25 - $27/hr

Reports to the Member Experience Director, Member Experience Manager, and/or General Manager (if there is not a ME Manager or ME Director at the Club) Day to Day * Support the execution of all ...

ClubCorp

Member Experience Coordinator

Raleigh, NC · On-site

$17 - $20/hr

Reports to the Member Experience Director, Member Experience Manager, and/or General Manager (if there is not a ME Manager or ME Director at the Club) Day to Day * Support the execution of all ...

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Member Experience Director information

See salary details

$29K

$56.7K

$114.5K

How much do member experience director jobs pay per year?

As of Aug 14, 2026, the average yearly pay for member experience director in the United States is $56,684.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $61,000.00 per year, depending on experience, location, and employer.

How does a Member Experience Director typically collaborate with other departments to enhance overall member satisfaction?

A Member Experience Director works closely with teams such as marketing, operations, and customer support to ensure a seamless and positive experience for members. This collaboration often involves sharing member feedback, co-developing improvement initiatives, and aligning on communication strategies to address member needs effectively. Regular cross-department meetings, joint projects, and shared performance metrics are common, helping to foster a unified approach to member engagement and satisfaction.

What is the difference between Member Experience Director vs Member Engagement Manager?

AspectMember Experience DirectorMember Engagement Manager
Primary FocusOversees overall member experience strategy and satisfactionFocuses on increasing member participation and engagement activities
ResponsibilitiesDevelops experience initiatives, manages cross-departmental teams, and improves member retentionPlans engagement campaigns, manages events, and fosters member interactions
CredentialsTypically requires experience in customer experience, marketing, or member servicesOften requires skills in communication, event planning, and relationship management
Work EnvironmentStrategic, leadership role often in corporate or association settingsOperational role with a focus on program execution and member interaction

The Member Experience Director and Member Engagement Manager roles share a focus on members but differ in scope. The Director oversees the overall member experience strategy, while the Manager concentrates on engagement activities. Both roles require strong communication skills and experience in member services, but the Director's role is more strategic and leadership-oriented.

What does a Member Experience Director do?

A Member Experience Director is responsible for overseeing and improving the overall experience of members within an organization, such as a gym, club, or association. They develop strategies to enhance member engagement, satisfaction, and retention by managing member services, programs, and feedback systems. This role often involves working closely with other departments to ensure that all touchpoints meet high standards and align with the organization’s mission. Additionally, they may analyze membership data and trends to guide improvements and address member needs proactively.

What are the key skills and qualifications needed to thrive as a Member Experience Director?

To thrive as a Member Experience Director, you need expertise in customer service management, strategic planning, and a background in business or hospitality, often supported by a relevant bachelor's degree. Familiarity with CRM platforms, member engagement tools, and data analytics systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills enable you to inspire teams and foster member satisfaction. These skills are vital to drive member loyalty, enhance organizational reputation, and achieve business growth.

What cities are hiring for Member Experience Director jobs?

Cities with the most Member Experience Director job openings:

What are the most commonly searched types of Member Experience jobs?

The most popular types of Member Experience jobs are:

What states have the most Member Experience Director jobs?

States with the most job openings for Member Experience Director jobs include:

What job categories do people searching Member Experience Director jobs look for?

The top searched job categories for Member Experience Director jobs are:

Member Experience Director jobs near you
Infographic showing various Member Experience Director job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $56,684 per year, or $27.3 per hour.

EXPERIENCE DIRECTOR

Compass Group

New York, NY

$125K - $150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Compass Group rating

6.4

Company rating: 6.4 out of 10

Based on 1,088 frontline employees who took The Breakroom Quiz

345th of 491 rated business services

Job description

Salary: $125000 - $150000 / year

Other Forms of Compensation: bonus 

What makes FLIK click


What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.
 

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

FLIK Hospitality Group is seeking an influential, executive-facing Director of Experience to serve as a brand evangelist, culture champion, and strategic partner across the business. This leader will rally senior leaders, managers, and frontline teams around FLIK’s culture, values, service behaviors, and guest experience standards—translating strategy into practical actions that strengthen engagement, retention, and operational consistency.

The Director will lead enterprise experience strategy, oversee Platinum Service programming, and partner with operations and cross-functional leaders to activate Platinum Service in a way that is visible, measurable, and deeply connected to the associate and guest experience.

This role reports to the Vice President of Experience & Operational Excellence and serves as a senior experience partner across the entire sector.

Key Responsibilities:

Enterprise Experience Leadership

  • Set the enterprise experience agenda and connect FLIK’s culture, brand, and service priorities to business outcomes.
  • Influence senior and executive leaders to visibly sponsor experience priorities and model expectations across the organization.
  • Represent Experience in leadership forums, client conversations, business reviews, openings, transitions, and recovery planning.

Platinum Service & Brand Activation

  • Own the Platinum Service strategy, annual manager certification, and experience roadmap to ensure the program remains relevant, scalable, and high-impact.
  • Create practical manager and frontline resources, including playbooks, recognition approaches, storytelling frameworks, and training reinforcement.
  • Support client-site trainings so teams can consistently translate Platinum Service into daily hospitality behaviors.

Culture, Inclusion & Team Enablement

  • Partner with operations leaders, Experience ambassadors, and field teams to strengthen associate connection and manager effectiveness.
  • Liaise with the Culture and Inclusion team to align experience programming with enterprise culture priorities, inclusive leadership practices, belonging initiatives, and associate engagement efforts.
  • Coach leaders to use recognition, storytelling, and field insights to build people-centered service environments.

Insights, Measurement & Continuous Improvement

  • Use Voice of Associate, Voice of Customer, PlatinumLOVE, and operational KPIs to identify trends and prioritize action.
  • Translate performance data and field feedback into clear recommendations that improve guest satisfaction, associate retention, client confidence, and operational execution.
  • Share progress, opportunities, and impact stories with leadership in a concise, action-oriented manner.
Qualifications:
  • 7–10 years of progressive experience in hospitality leadership, experience management, culture activation, client service excellence, or a related field.
  • Demonstrated ability to influence senior leaders, build cross-functional alignment, and rally teams around shared culture, brand, and service priorities.
  • Exceptional facilitation, storytelling, executive communication, and presentation skills; able to inspire action through data, insights, and narrative.
  • Advanced capabilities with creating presentations in Microsoft PowerPoint and/or Canva.
  • Experience designing, scaling, and measuring training, recognition, engagement, or service-excellence programs across complex portfolios.
  • Strong analytical acumen with the ability to use dashboards, associate feedback, guest insights, and operational metrics to guide decisions and measure impact.
  • Collaborative, inclusive leadership style with strong partnership skills across Operations, HR, Learning and Development, Culture and Inclusion, Culinary, Wellness, and client teams.
  • Ability to manage multiple priorities in a fast-paced environment and travel up to 30%.

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story

 

Associates at Flik Hospitality are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Paid Parental Leave
  • Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. 

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis. 

Flik maintains a drug-free workplace.

Req ID: 1557907

Flik Hospitality Group 

JEANNE M LANE 

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