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How much do member experience representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for member experience representative in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What is a member experience representative?

A Member Experience Representative is a professional responsible for assisting and supporting members of an organization, such as a credit union, gym, or association. Their primary duties include handling member inquiries, resolving issues, and ensuring a positive overall experience. They often work directly with members through various channels like phone, email, or in person, providing information about services, processing transactions, and addressing concerns. Strong communication and problem-solving skills are essential in this role, as representatives aim to maintain high levels of member satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a member experience representative?

To thrive as a Member Experience Representative, you need strong interpersonal skills, problem-solving abilities, and a customer service-oriented mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Outstanding communication, patience, and a positive attitude help you build rapport and resolve member concerns effectively. These skills ensure high member satisfaction, retention, and the overall success of the organization.

What are some common challenges faced by member experience representatives, and how can they be addressed?

Member Experience Representatives often encounter challenges such as handling high call volumes, managing difficult or dissatisfied members, and staying up-to-date with product or service changes. Successfully navigating these challenges typically involves strong communication and problem-solving skills, as well as the ability to remain patient and empathetic under pressure. Many organizations provide ongoing training, supportive team environments, and access to knowledge bases to help representatives deliver excellent service and resolve issues efficiently.

Who are the top companies hiring for Member Experience Representative jobs?

The top employers for Member Experience Representative jobs are:

What states have the most Member Experience Representative jobs?

States with the most job openings for Member Experience Representative jobs include:

What are popular job titles related to Member Experience Representative jobs?

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Member Experience Representative jobs near you
Infographic showing various Member Experience Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.

Member Experience Representative

Monroe, LA • On-site

Pelican State Credit Union
Finance and Insurance • 201 - 500 employees
Learn more about Pelican State Credit Unionexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Member Experience Representative

The Member Experience Representative is responsible for greeting all members when they enter the branch and assisting them with their financial needs. This is a front-line role responsible for delivering outstanding service and support to members through various channels, including in-person, by phone, and through text and digital messaging. This position performs a variety of financial transactions and supports both lobby and teller operations. Our ideal candidate has a positive, can-do attitude, and is a problem-solver with strong cash-handling and member service skills. Additionally, the candidate should be comfortable in a sales environment and be able to meet monthly sales goals.

A Day in the Life of a Member Experience Representative INCLUDE:

  • Serving as a member experience concierge for members entering the branch and coordinating lobby flow.
  • Performing routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers, and check cashing.
  • Assisting members in the opening and closing of accounts.
  • Balancing the teller drawer at the end of the day.
  • Supporting ITM (Interactive Teller Machine) operations and serving as a knowledgeable resource.
  • Promoting and cross-selling Pelican products and services to members to fit their financial needs.
  • Performing other job-related duties as assigned.

Member Experience Representative Skills and qualifications include:

  • Minimum of 1 year of continuous job experience.
  • A High School Diploma or equivalent.
  • Previous experience within a financial institution is a plus.
  • Excellent oral, written, and telephone communication skills.
  • Strong problem-solving and member service skills.
  • Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.

Other things you may want to know about this position:

  • Work Schedule Monday – Friday 8:30 am – 5:30 pm
  • Travel Travel is not necessary for this position.
  • Work Site Location All work will be performed at our Monroe Branch at 280 Louisville Ave Suite 1, Monroe, LA 71201.

Why should you join the pelican team?

Since 1956, Pelican Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 78,000 members nationwide. Because of our continued growth, Pelican Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture.

Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor'. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.

Our full-time employees enjoy amazing benefits including:

  • Medical, Dental, and Vision Insurance with generous employer premium contributions
  • Health Savings Account contributions for eligible employees
  • Employer-Paid Life Insurance
  • Paid Vacation & Sick Leave
  • 15 Paid Holidays each year, which includes a Cultural Floating Holiday
  • 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% after 1 year of employment

Pelican Credit Union is an Equal Opportunity Employer. All Credit Union campuses are tobacco and vape-free.

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