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How much do member experience representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for member experience representative in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What is a member experience representative?

A Member Experience Representative is a professional responsible for assisting and supporting members of an organization, such as a credit union, gym, or association. Their primary duties include handling member inquiries, resolving issues, and ensuring a positive overall experience. They often work directly with members through various channels like phone, email, or in person, providing information about services, processing transactions, and addressing concerns. Strong communication and problem-solving skills are essential in this role, as representatives aim to maintain high levels of member satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a member experience representative?

To thrive as a Member Experience Representative, you need strong interpersonal skills, problem-solving abilities, and a customer service-oriented mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Outstanding communication, patience, and a positive attitude help you build rapport and resolve member concerns effectively. These skills ensure high member satisfaction, retention, and the overall success of the organization.

What are some common challenges faced by member experience representatives, and how can they be addressed?

Member Experience Representatives often encounter challenges such as handling high call volumes, managing difficult or dissatisfied members, and staying up-to-date with product or service changes. Successfully navigating these challenges typically involves strong communication and problem-solving skills, as well as the ability to remain patient and empathetic under pressure. Many organizations provide ongoing training, supportive team environments, and access to knowledge bases to help representatives deliver excellent service and resolve issues efficiently.

Who are the top companies hiring for Member Experience Representative jobs?

The top employers for Member Experience Representative jobs are:

What states have the most Member Experience Representative jobs?

States with the most job openings for Member Experience Representative jobs include:

What are popular job titles related to Member Experience Representative jobs?

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Member Experience Representative jobs near you
Infographic showing various Member Experience Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.

Member Experience Representative

Cedar Rapids, IA • On-site

Collins Community Credit Union
Commercial Banking • 201 - 500 employees
Learn more about Collins Community Credit Unionexternal

Full-time

Medical, Retirement

Re-posted 2 days ago

Job description

Collins Community Credit Union, a growing organization, is currently hiring a Member Experience Representative. This person will be a competitive, independent, "doer" who can problem solve and get things done through people. In this role, you will promote and provide credit union products and services to new and existing members with referrals to appropriate departments when necessary. This position is responsible for transactions via phone, answering member questions and being a Credit Union advocate.

This position is onsite at our Blairs Ferry Rd location in Cedar Rapids. Applicants must have valid work authorization for permanent employment in the U.S. without the need for sponsorship.

CCCU is excited to offer a Bilingual Pay Program for qualifying applicants.

To be successful at Collins Community Credit Union youll need to have excellent communication skills, the ability to thrive in a fun, fast-faced workplace, the drive to succeed, and the motivation to launch yourself to the next level. If you have the will, the Credit Union wants to teach you the skill! We pride ourselves on being able to provide exceptional member service and being innovative in the process.

Qualified candidates should have strong written and verbal communication skills, be detail oriented and reliable, be able to multi-task, and have a positive attitude!

Must be available to work during business hours:

  • Monday - Thursday 8:00am - 5:00 pm
  • Friday 8:30am - 5:30 pm
  • Saturday 8:30am - 12:00 pm (rotating)

Member Experience Representative Expectations:

  • Represent the Credit Union in a courteous and professional manner. Maintain and protect the Credit Unions professional reputation and maintain confidentiality and privacy of members' information. Promote a positive image of the credit union.
  • Responsible for building member relationships by actively uncovering and evaluating members' financial needs and offering products/services to meet those needs. Includes follow-up calls to membership.
  • Answer inquiries, open, maintain, and close all deposit products.
  • Assist members with loan, credit card, electronic services, and deposit products and service-related questions via appropriate communication channel.
  • Run financial transactions, as necessary.
  • Have a working knowledge of all Credit Union products and services.
  • Have a thorough knowledge of all Federal Regulations and Credit Union Policies relating to this position.
  • Consistently meet department availability and adherence standards
  • Ability and willingness to work flexible hours or at different locations to accomplish the workload as directed by your manager.
  • Demonstrate teamwork in all interactions with co-workers and in the completion of all duties and responsibilities.


Collins Community CU is dedicated to teaching you skills to make you successful! We are focused on giving you a strong network of support, professional development, and career advancement opportunities, all of this we offer because we are dedicated to YOUR success.

What You Receive from Employment with CCCU
A Comprehensive Health, Wellness and 401k package. Its our passion to empower people, and especially our employees, to add years to their lives and more life to their years. That means a healthy account balance and a healthy body to match. We live our Core Values with Purpose and believe putting our employees first will enable and embolden them to put our membership first.
What we offer you; Competitive Pay, Bonus, and Benefits Package; 401k Match, Tuition Reimbursement, Disability Insurance, Employee Discounts, Career Training & Development Opportunities

Collins Community Credit Union is an EEO Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for career opportunities with the Credit Union. We are an E-Verify Employer.

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