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How much do member service representative i jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for member service representative i in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What is the difference between Member Service Representative I vs Member Service Representative II?

AspectMember Service Representative IMember Service Representative II
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; 1+ year customer service experience
Work EnvironmentCall centers, branch offices, customer support centersCall centers, branch offices, customer support centers
Employer & Industry UsageFinancial institutions, insurance companies, healthcare providersFinancial institutions, insurance companies, healthcare providers
Common Search & ComparisonEntry-level customer service rolesExperienced customer service roles with more responsibilities

The main difference between Member Service Representative I and Member Service Representative II lies in experience and responsibilities. The II typically requires more experience and handles more complex customer inquiries, whereas the I is an entry-level position focused on basic customer support within similar environments and industries.

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Member Service Representative I jobs near you
Infographic showing various Member Service Representative I job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.

Member Service Representative I

Nekoosa, WI • On-site

Valley Communities Credit Union
Finance and Insurance • 51 - 200 employees
Learn more about Valley Communities Credit Unionexternal

Other

Posted 27 days ago

Job description

Member Service Representative I

Building lifelong relationships, one member at a time! Valley Communities Credit Union has been serving members for over 90 years. With our rich history, starting out in 1935, we served the employees of the Mosinee Paper Mill with a tiny office in their punch house. Growing continually over the years, we currently serve over 16,000 members in five different Central Wisconsin communities. As an MSR I, your primary responsibilities are to ensure a positive member experience by:

  • Serving as Member Service Representative I (MSR)
  • Demonstrate efficiency with financial transactions for checking, savings, and borrowing members: receives funds, posts transactions and pays out funds as requested. Verbally confirm intended transactions with members to assure needs are met and minimize redoing.
  • Identifying and finding solutions to improve members' financial future
  • Supporting other staff within the branch
  • Responsible for establishing and maintaining effective, professional business relations with members by performing a wide variety of customer service and clerical tasks related to MSR I duties

This is an excellent role for a person with experience in our industry, or an industry with a strong emphasis on member service. We are a highly member-focused credit union. The ideal candidate will have the ability to build relationships and rapport with members and staff. Consistent with our rich history, we will continue to identify and place talented people into roles that best fit their background and areas of strength. Valley Communities Credit Union is an Equal Employment Opportunity.

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