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How much do member service representative i jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for member service representative i in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What is the difference between Member Service Representative I vs Member Service Representative II?

AspectMember Service Representative IMember Service Representative II
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; 1+ year customer service experience
Work EnvironmentCall centers, branch offices, customer support centersCall centers, branch offices, customer support centers
Employer & Industry UsageFinancial institutions, insurance companies, healthcare providersFinancial institutions, insurance companies, healthcare providers
Common Search & ComparisonEntry-level customer service rolesExperienced customer service roles with more responsibilities

The main difference between Member Service Representative I and Member Service Representative II lies in experience and responsibilities. The II typically requires more experience and handles more complex customer inquiries, whereas the I is an entry-level position focused on basic customer support within similar environments and industries.

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Member Service Representative I jobs near you
Infographic showing various Member Service Representative I job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.

Teller / Member Service Representative I

Grandville, MI • On-site

Community West Credit Union
Finance and Insurance • 51 - 200 employees
Learn more about Community West Credit Unionexternal

$14.50 - $18.25/hr

Full-time

Retirement, PTO

Posted 8 days ago

Job description

Description

Join the Community West Family!


At Community West Credit Union, we believe in people helping people. For over 50 years, we've proudly served our West Michigan communities with integrity, personalized care, and a commitment to making financial lives better.


If you're looking for a place where your work truly matters-and where you're supported, valued, and encouraged to grow-your next career step is right here!


We don't just offer a job; we offer a workplace you can be proud of:


Exceptional Benefits:

  • 401(k) eligibility at 90 days
  • Generous PTO starting in your first year
  • Casual, comfortable dress code
  • Healthy work/life balance
  • Investment in growth opportunities


Role Responsibilities:

As a Member Service Representative I, you will provide prompt and courteous support to members by assisting with their financial needs and service requests. You'll also answer basic questions related to accounts, payments, products, and services to ensure a positive member experience. Your responsibilities will include:

  • Perform member transactions including deposits, withdrawals, money orders, cashier's checks utilizing the CBX system.
  • Maintain a cash drawer or pod and have the ability to accurately account for funds received and dispersed throughout the workday.
  • Respond to member inquiries promptly, professionally, and in line with established policies and security procedures.
  • Provide accurate information about accounts, payments, products, and services, while identifying opportunities to recommend CWCU offerings.

Knowledge & Skills:

You don't need a banking background-just curiosity, care, and the willingness to learn. We'll teach you the rest.

  • High school diploma or GED
  • Communicates clearly, respectfully, and professionally
  • Comfortable with using a computer, Word, and Excel
  • Basic math skills are required and keyboard literacy is helpful
  • A member-first mindset

Work Environment: Schedule: Monday through Friday, 8:45am - 5:15pm EST; in office.



Ready to Make a Difference?

Be part of a team that supports you, celebrates your growth, and makes a real impact in your community.



Apply today and grow with Community West!



**Only complete application will be considered.


Apply