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Member Service Representative I Jobs in Delaware

NC SECU

They are responsible for providing exemplary member service by responding to member inquiries that ... Knowledgeable in basic Financial Advisory and Real Estate Services (i.e., insurance, retirement ...

NC SECU

They are responsible for providing exemplary member service by responding to member inquiries that ... Knowledgeable in basic Financial Advisory and Real Estate Services (i.e., insurance, retirement ...

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All JobsMember Service Representative I JobsMember Service Representative I Jobs in Delaware

Member Service Representative I information

What is the difference between Member Service Representative I vs Member Service Representative II?

AspectMember Service Representative IMember Service Representative II
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; 1+ year customer service experience
Work EnvironmentCall centers, branch offices, customer support centersCall centers, branch offices, customer support centers
Employer & Industry UsageFinancial institutions, insurance companies, healthcare providersFinancial institutions, insurance companies, healthcare providers
Common Search & ComparisonEntry-level customer service rolesExperienced customer service roles with more responsibilities

The main difference between Member Service Representative I and Member Service Representative II lies in experience and responsibilities. The II typically requires more experience and handles more complex customer inquiries, whereas the I is an entry-level position focused on basic customer support within similar environments and industries.

Member Service Representative I jobs near you
Infographic showing various Member Service Representative I job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Member Service Representative- Sussex Location

Rehoboth Beach, DE • On-site

YMCA of Delaware
Non-Profits • 201 - 500 employees
Learn more about YMCA of Delawareexternal

$15 - $16/hr

Other

Medical, Retirement

Re-posted 4 days ago

Job description

Our Promise:
Ensure every youth and teen we serve is on a pathway to success
Improve the health and wellbeing of every individual and family we serve
Unite communities and inspire service to others
Benefits & Perks:
12% Employer-Funded Retirement Plan upon meeting eligibility
Learning and development workshops
Career advancement opportunities
Staff Discounts on Programs & Services and more!
Rate of pay: $15.00 - $16.00. Final compensation is based on factors such as skills, qualifications, and experience.
Essential Functions:
  • Provide an excellent customer service experience to members and prospects.
  • Contribute to team effort by accomplishing related results as needed.
  • Manage effectively large amounts of incoming calls.
  • Engage members to help build sustainable relationships of trust through open and interactive communication.
  • Interact with customers in person, telephone, or email in order to provide information about membership, programs and services in a manner that is prompt, warm and friendly.
  • Address membership complaints and comments providing appropriate solutions and follow-up to ensure resolution and member satisfaction.
  • Other tasks as assigned.
Minimum Requirements:
  • Strong interpersonal and communication skills to serve a diverse community.
  • High School Diploma or equivalent experience and or education.
  • Must be able to communicate well, have good human relation skills, and have a general knowledge of office routines.
  • Must be able to stand for periods of time, give prospective members tours throughout the facility, answer telephones, and typing member information into the computer.
  • Ability to relate effectively to diverse groups of people from all social and economic.
    segments of the community.
  • Previous customer service, sales, or related experience.
  • Basic knowledge of computers.
Preferred Qualification:
  • Multi-Lingual

The YMCA of Delaware is an equal opportunity employer. The Y maintains a work environment in which staff are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and staff without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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